1800Baskets.com is an online gift company that promises to not only provide their customers with a wide range of high quality gift baskets for many different occasions, but to also be trustworthy.
1800Baskets.com is a part of the 1800Flowers.com family of gift product websites that also includes Cheryl's Cookies, Fannie May's Berries, and The Popcorn Factory.
According to their website, trusting a company to deliver exactly what you purchased and to deliver it on time is difficult, especially when ordering a product over the internet and not having the ability to speak with someone face-to-face.
But 1800Baskets.com says that their service understands that a great gift is a reflection of the giver, which is why they are dedicated to uncompromising quality, value, artisanship, and detailed presentation.
To search their product offerings, you can look through the goods they offer for popular Occasions, like Valentine's Day, Gift Baskets, Birthdays, Anniversaries, and more, and also by gift type, including Chocolates & Candy, Baby Gifts, Fruit Baskets, Meat & Cheese, Coffee & Tea, Wine Gifts, and more.
Their baskets, towers, and assorted gourmet food gifts have all been expertly designed by their talented team of product, basket, and gift designers who will find the right combination of materials and colors for the best presentation. They promise their customers will always get a great product at a great price and an unparalleled gift experience.
Customers who are interested can also submit their email address to their website and be signed up to receive free email updates and special deals that they can take advantage of with future gift purchases.
In addition, if you do make an order from their website and either you or your gift recipient have any issue with the gift that has been delivered, it is important that you contact their customer service right away so they can immediately address and correct whatever error you believe was made or problem that you perceived.
If you have any experience with this company or their products, please leave your 1800Baskets.com reviews below.
5 ‘1800Baskets.com’ Reviews
I placed an order on Jan 29 for a 2 day delivery gift for my husband for Valentines Day. We received the pretzels delivered by UPS on the correct day 02-12. The 100.00 fruit and chocolate dipped fruit arrangement was to be delivered on Feb 14. I was home all day and I also kept checking the online status thinking maybe they did not ring my bell. I have 3 dogs so someone approaching my house I usually know by the time they get to the sidewalk. 4pm status was still in transit, by 4:30 I checked it said "Delivered" I went outside checked all my doors inside and out, NOTHING!!! I called they said they would contact the florist and call me back, by 7pm I did not hear from them, I called again, This time I was disconnected after I told "Ashley" my complaint. I called back 7 more times and the calls would go straight to silence after connecting to an agent. Thank God I paid through PayPal, I submitted a complaint in hopes to get my money back. I did email 800baskets and I got an email today that had nothing to do with my complaint, they thought I wanted to cancel it after it was delivered!!! GEESH!!! NEVER AGAIN.
I ordered a basket from them today and there was an error in the shipping and billing addresses, so I called to change the order. Spent no less than 15minutes listening to advertisements for "free vacations", $100 off rewards and something about a medical alert device. Tried calling again and got the same crap and couldn't reach anyone in customer service. I will not be using this company again.
Horrible customer service
I ordered a basket over the phone and the agent was overseas therefore did not understand delivery processing going to an island in Washington. I explained the circumstances and he said he understood, but apparently not. My $100 basket arrived a week later than promised and the entire family had flown back home and could not enjoy the basket. I called to complain and an agent said they were sending me a $20 credit and never received it. I called a second time and the agent assured me I would get it and it's been over 2 months and I haven't received anything. Worst service ever!