1800GetLens.com is a website that describes themselves as “a leading online supplier of prescription contact lenses,” giving people access to their brand name lenses all at affordable prices.
How Does It Work?
1800GetLens.com says they were created with a single goal in mind – to provide their customers with a solution to the “high cost and inconvenience” of refilling your contact lens prescriptions at your doctor’s office or with “local eye care practitioners.”
Their website works like any other online retailer. While at their site, you’ll have access to the brand name products they carry, including popular names like Acuvue, Biomedics, Focus, Optima, Softlens, and many, many others.
When you find your brand and type of lens that you normally order, you’ll be taken to a product page that provides you with specific information about those contacts as well as the option to purchase multiple boxes.
The website will walk you through how to read the information on a previous box of prescription contact lenses so that you can give them all the information they need to make sure that the lenses you receive are the lenses you want and need.
Certainly the price of your lenses will depend on a variety of factors, including the brand of lenses you purchase, the type of lenses within that brand, and the number of boxes that you order. That being said, the website will provide you with the traditional retail price you would have paid at the doctor’s office, as well as the price they are charging, so you understand the discount you are receiving.
They also offer their customers a 90 pack of contacts at a significant discount when compared to other retailers, and this is the purchase they recommend their customers make.
1800GetLens.com offers their customers both a Guarantee and a Refund Policy. First, they guarantee that you will receive the exact type and brand of lenses specified in your order and confirmed by your doctor’s prescription, and every lens you receive will be free of defects.
They also welcome their customers to return contact lenses, as long as they are in the original unopened boxes or vials. If your prescription changes before you can use all your lenses, the company will actually cover the cost of your return shipping to return your lenses.
Regardless of what the reason is that you are returning your lenses, you must first contact their Customer Service team to get a Return Merchandise Authorization number.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 800-438-5367 or by email at Service@1800GetLens.com.
Unfortunately there are not many reviews available for this company, especially those provided by customers who have used their services or who regularly use their services to order their contacts.
That being said, it does appear that this company has a fair Refund Policy, meaning that customers might want to go ahead and try this service for themselves to see whether or not it works for them.
Competitors and Alternatives?
Purchasing both glasses and contact lenses online with an existing prescription is very popular, and there are multiple different websites that will arrange these purchases for you, including BestContacts.com, America's Best Contacts & Eyeglasses, Lens.com, Coastal.com, and many others.
If you have experience with this company or their products, please leave your 1800GetLens.com reviews below.