25MainStreet.com Reviews

25MainStreet.com
Based on 5 Reviews
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About 25MainStreet.com

25MainStreet.com is the online home of 25 Main Street, a company who promises their customers access to everything they need for their home décor, “at the lowest price, guaranteed.”  

How Does It Work?

According to their website, 25MainStreet.com is a website that says their company was established in 1912, and since that time their goal always has been to give their customers high quality home goods and products – which they update on a daily basis – that are “inspired by the latest trends and top designers from around the world.”

Customers who are interested in what their store has to offer can go to their website and search through their daily inventory by category, including Living Room, Bedroom, Bathroom, Kitchen, Clearance, and more, as well as subcategories like Lighting, Furniture, Décor, and more. 

Cost/Price Plans

Since this is an online retailer which offers many different types of products from bedding to lighting to larger pieces of furniture, there is no real way to quote a single, static price range for the products they sell. In order to help you on your search for the perfect item for your house, they will allow you to sort the products on their website by price, or to search through their Clearance section by a price range as well.

The website also mentions more than once that they offer their customers the “lowest price, guaranteed.” Unfortunately this is more of a promotional statement about how they feel about their products – there is no actual guarantee that this company will honor or match a lower price found at a competitor website.

Refund Policy

25MainStreet.com says that it is genuinely important to them that their customers love everything they purchase from their website. If you do not love something you have purchased, they do provide their customers with a 15 day window in which to return the product for a refund. 

Unfortunately, shipping charges will not be refunded and the cost of return shipping the item to their warehouse will be subtracted from your refund before it is issued. The website states that “Return credits will be issued within 24 hours once we have received and inspected the product.” 

Customer Service Contact Info

Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 877-614-2103, by email at Info@25Mainstreet.com, or by submitting them directly to the website through their Contact Us link.

Reputation

Unfortunately this website and their products do not appear to have generated any online reviews at this time, even though the company claims that they have been in business for more than 100 years. 

There is also an issue with this company repeatedly stating that they have the “lowest prices, guaranteed” when in fact they provide their customers with no guarantee. Finally, the Refund Policy is questionable as well.

First, the turnaround time on returning your product is fairly tight – only 15 days – and the website isn’t clear if this 15 days is from the date of purchase or date of delivery. The website is also unclear if the refund they issue will be returned to the original form of payment or if it is given in store credit – they only refer to it as a “return credit.” 

This company may still well be a legitimate and ethical online retailer, but customers may want to contact their Customer Service team and receive some clear answers to these questions before they make an expensive purchase from this website. 

Competitors and Alternatives?

There are many, many different stores and retailers, both on and offline, that provide their customers with a selection of home décor items that are intended to meet a variety of styles, shapes, sizes, and prices, all while promising the best possible quality and design. Similar websites include Wayfair.com, Casa.com, TouchOfModern.com, Stoneberry.com, Fab.com, and many others.   

If you have experience with this company or their products, please leave your 25MainStreet.com reviews below.

5 ‘25MainStreet.com’ Reviews
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1 Review

Truly dishonest company

Reviewed By Sarah on January 20, 2017

I bought an insert for my purse from 25 Main Street even after reading exclusively bad/negative reviews because, after all, it was a low-dollar purchase & their price was the best out there. The package came so late that I had already contacted the BBB to add my voice to those who were saying, "Item never arrived!", and I had actually emailed 25 Main Street a copy of the BBB report. When the package came, their website still showed it as "not shipped". I emailed 25 Main Street to inquire about a refund. I was told by either Mary or Cassandra to simply return the package to sender and a refund will be issued to my account. I did that. I reached out to them weeks later and Cassandra asked me for a tracking number. I advised I was not asked to get one and was not given one. Two months later, I just got an email from Mary asking again for a tracking number.

Look, I am writing this for one reason only - because I ignored all the bad reviews and made a purchase from a truly dishonest company. Don't ignore the reviews on this one. Your order won't magically be the one that comes through.

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1 Review

SCAM ... TOTAL SCAM

Reviewed By Sassy on December 9, 2016

email address provided is no longer valid; phone number is no longer valid; I'm $100 lighter

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1 Review

Poor Customer Service does not stand behind defective products

Reviewed By Annette Venuti on June 29, 2016

Ordered 4 sets of solar lights from 25 Main Street the end of May. We first got around to hanging them over the weekend. Two of the four sets do not work. Contacted Customer Service via email because that is the only way to voice a complaint and was told they will not stand by their defective merchandise beyond 14 days. Live and learn! Last time I purchase from a company that does not stand behind their defective merchandise! A very disgruntled former customer!

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1 Review

Still Waiting

Reviewed By Lynne Holland on December 16, 2015

Site said things would ship in 2-3 business days. 1/10 of the order shipped on time. The rest is in Limbo and no response through any of the channels provided by their site. Thanks you for giving us a phone number and a location for the company. Now I know which BBB to follow up with and which government officials to pass on what a fraud this company is.

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1 Review

Scam. No product delivered. No customer service to resolve.

Reviewed By sam coin on November 19, 2015

Ordered a product. Received email days later that a shipping label was created and product was "about to ship". Given USPS tracking number. For over a week tracking number showed to package was given to USPS....only a label was requested.

Tried to contact anyone there via email, phone and online textbot helper to discuss situation. Heard nothing.

This company has to be a scam. Avoid.

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sam coin
November 19, 2015

Sorry, typo. NO package was given to USPS and I never received it.

December 03, 2015

I ordered a flashlight on Nov.14.Still no delivery on Dec 3! I will return without opening.Be sure to read the return policy! Thumbs down to 25scamstreet.

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