25MainStreet.com is the online home of 25 Main Street, a company who promises their customers access to everything they need for their home décor, “at the lowest price, guaranteed.”
How Does It Work?
According to their website, 25MainStreet.com is a website that says their company was established in 1912, and since that time their goal always has been to give their customers high quality home goods and products – which they update on a daily basis – that are “inspired by the latest trends and top designers from around the world.”
Customers who are interested in what their store has to offer can go to their website and search through their daily inventory by category, including Living Room, Bedroom, Bathroom, Kitchen, Clearance, and more, as well as subcategories like Lighting, Furniture, Décor, and more.
Since this is an online retailer which offers many different types of products from bedding to lighting to larger pieces of furniture, there is no real way to quote a single, static price range for the products they sell. In order to help you on your search for the perfect item for your house, they will allow you to sort the products on their website by price, or to search through their Clearance section by a price range as well.
The website also mentions more than once that they offer their customers the “lowest price, guaranteed.” Unfortunately this is more of a promotional statement about how they feel about their products – there is no actual guarantee that this company will honor or match a lower price found at a competitor website.
25MainStreet.com says that it is genuinely important to them that their customers love everything they purchase from their website. If you do not love something you have purchased, they do provide their customers with a 15 day window in which to return the product for a refund.
Unfortunately, shipping charges will not be refunded and the cost of return shipping the item to their warehouse will be subtracted from your refund before it is issued. The website states that “Return credits will be issued within 24 hours once we have received and inspected the product.”
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 877-614-2103, by email at Info@25Mainstreet.com, or by submitting them directly to the website through their Contact Us link.
Unfortunately this website and their products do not appear to have generated any online reviews at this time, even though the company claims that they have been in business for more than 100 years.
There is also an issue with this company repeatedly stating that they have the “lowest prices, guaranteed” when in fact they provide their customers with no guarantee. Finally, the Refund Policy is questionable as well.
First, the turnaround time on returning your product is fairly tight – only 15 days – and the website isn’t clear if this 15 days is from the date of purchase or date of delivery. The website is also unclear if the refund they issue will be returned to the original form of payment or if it is given in store credit – they only refer to it as a “return credit.”
This company may still well be a legitimate and ethical online retailer, but customers may want to contact their Customer Service team and receive some clear answers to these questions before they make an expensive purchase from this website.
Competitors and Alternatives?
There are many, many different stores and retailers, both on and offline, that provide their customers with a selection of home décor items that are intended to meet a variety of styles, shapes, sizes, and prices, all while promising the best possible quality and design. Similar websites include Wayfair.com, Casa.com, TouchOfModern.com, Stoneberry.com, Fab.com, and many others.
If you have experience with this company or their products, please leave your 25MainStreet.com reviews below.
7 ‘25MainStreet.com’ Reviews
Hate it passionately
Site said item would ship within 3-4 business days, so I waited. I emailed them a week prior to when I would need them (which was well after 3-4 business days) and they said they could not tell me where my package was. I told them I was aware of their 100% satisfaction guarantee and that I was not satisfied; therefore, I would want to return it and receive a full refund. They told me (Alan G. specifically) that I could write refuse on the package once delivered and return to shipper. So, I did. A week later I received a package, but not from 25 Main Street. I couldn't tell who it was from as the sender's information was in a foreign language I could not decipher. I opened it, curious to know what I purchased from a foreign land and there they were - the items I tried to refuse a week beforehand! I was so upset. I taped the parcel, wrote refused all over it, and placed it back in the mailbox to be returned. I have not heard from 25 Main Street about this return and nobody seems to be able to give me my money back. I am very dissatisfied and will never buy from there again and will always highly suggest that no person on the planet use them for anything, especially when expecting something to arrive on time. A 10% discount code for future purchases was offered to me for the inconvenience, but I did not want to purchase from 25 Main Street in the future; therefore, this did not resolve my issue.
Truly dishonest company
I bought an insert for my purse from 25 Main Street even after reading exclusively bad/negative reviews because, after all, it was a low-dollar purchase & their price was the best out there. The package came so late that I had already contacted the BBB to add my voice to those who were saying, "Item never arrived!", and I had actually emailed 25 Main Street a copy of the BBB report. When the package came, their website still showed it as "not shipped". I emailed 25 Main Street to inquire about a refund. I was told by either Mary or Cassandra to simply return the package to sender and a refund will be issued to my account. I did that. I reached out to them weeks later and Cassandra asked me for a tracking number. I advised I was not asked to get one and was not given one. Two months later, I just got an email from Mary asking again for a tracking number.
Look, I am writing this for one reason only - because I ignored all the bad reviews and made a purchase from a truly dishonest company. Don't ignore the reviews on this one. Your order won't magically be the one that comes through.
Poor Customer Service does not stand behind defective products
Ordered 4 sets of solar lights from 25 Main Street the end of May. We first got around to hanging them over the weekend. Two of the four sets do not work. Contacted Customer Service via email because that is the only way to voice a complaint and was told they will not stand by their defective merchandise beyond 14 days. Live and learn! Last time I purchase from a company that does not stand behind their defective merchandise! A very disgruntled former customer!