About 7 Cups of Tea
7 Cups of Tea, found online at 7Cups.com, is described as an “on-demand” emotional health and well-being service which does not provide professional therapy, but does give people the mental health benefits of a dedicated listener.
How Does It Work?
As mentioned above, it is important to understand that this company is not providing people with online based professional therapy. Instead, their goal is to anonymously connect their customers with trained Listeners in order to get support for their everyday issues, which can also include issues of mental health.
Their website says that 7 Cups of Tea focuses on Active Listening, which they describe as “a set of communication skills that demonstrate empathy, compassion, understanding, and respect.” Active Listening is not the same as having a friend or family member listen to your issue or problems, as the Listener is completely focused on absorbing what you have to say.
All the Listeners on this website are actually volunteers, but all volunteers are required to complete an online course which helps develop Active Listening skills and they must pass their Active Listening exam with a perfect score before they can begin. In addition, the website says all Listeners are subject to a background check, and all Listeners are subject to visitor reviews and will be awarded badges based on their reviews.
Many of the volunteers who work on their website are licensed professional counselors and therapists, but they are not legally allowed to provide any medical or psychological advice during conversations. Instead, all Listeners will focus closely on what you are saying, and if they believe that your experience or attitude indicates needs beyond Active Listening, they will refer you to a professional licensed therapist, counselor, or emergency contact.
The website is very clear that customers can take advantages of many of their services completely for free, however if you are someone who wants access to their full list of featured services, you can purchase a subscription.
Customers can pay for this service on a month-to-month basis for just $12.95 per month, while people who are interested in an annual subscription can get one for $95.88, which breaks down to $7.99 per month. They also offer a Two Year subscription for $154.08, which breaks down to $6.24 per month, and a Forever subscription which is priced at $419.95.
All this company says is that any customers who invest in a subscription service for which they pay in advance will have the opportunity to cancel their membership within the first 30 days of enrollment and request a refund at that time.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at Info@7Cups.com.
At this time 7 Cups of Tea appears to have mixed reviews from their customers, which is not surprising considering that their service relies on volunteers that don’t have any formal or professional training; just the training provided by the website itself.
Because of this, people who have used this service really recommend that people look for the Listeners who have been highly rated or have received a lot of badges by previous customers, and if you do feel as though you are paired with a Listener that has ultimately given you a negative experience, make sure to review them for future customers and maybe give the service another chance by using other volunteers.
Competitors and Alternatives?
There are many different companies and websites that are working toward providing people with alternatives to traditional expensive, in-office therapy, including Blah Therapy, Talkspace.com, BetterHelp, and many others. Some services use certified therapists while others use trained volunteers, like 7 Cups of Tea, so it just depends on what you believe your specific needs are.
If you have experience with this company or their products, please leave your 7 Cups of Tea reviews below.
3 ‘7 Cups of Tea’ Reviews
Multiple attempts, not a single positive experience
On my first attempts a few weeks ago, the listeners I talked to replied with what seemed to be standard, prefabricated replies taken from a list, one i do remember quite clearly as it was my very first experience was "there is no need to worry that much, life is beautiful, embrace it.", which said to someone who was trying to talk about how hard it is for him to try and not worry too much, it sounded like mockery...if I wanted such replies, i'd go read motivational posters or one of those "100 life tips" lists.
On more recent attempts, of which the last one was yesterday, all I got was vague comments which little had to do with the issue i was talking about or rude attitude such as trying to change the subject while i was in the middle of explaining, or literal "Honestly, I don't care how you're feeling about this".
All of the listeners i talked to were at least in the mid-ranks, and were highly rated with positive reviews, and I'm honestly baffled by all of this.
Canceling your subscription is nil
I've been trying to cancel my subscription to this service by following what it says to do so, well it doesn't work! It caused me to go into the red recently. I believe I'll be changing my debit card because of it! It says to go into your settings and manage settings, I didn't see that. My folks have no idea. I was charged $150! Every Freaking Month! I'm fuming!
Site has lots of rules, which is fine. I read them. I saw nothing in the rules about how much you can type. I was trying to discuss my problem and they accused a new user on the site for only the second time of spamming, merely because I'm a little more verbose than some. Not like I was cutting and pasting. I guess grunts and half assed descriptions of issues are preferred. Thing is, they didn't tell me I was banned. So I spent a half hour in the chatroom talking to myself without realizing I had been banned. I wondered why I was being ignored and why no one wanted to engage with me anymore. This a terrible thing to do to a person depressed about the holidays. Poor execution. Overall, I felt hazed.