12 ‘ASOS Online Fashion Store’ Reviews
oh.... no..... AVOID!
I've been having a poor customer service experience that's dragged on for a couple days. Money was taken from my bank account (via PayPal) for items that I attempted to purchase. Then I received an email saying "We're really sorry, but we were unable to complete your order as your Paypal payment failed." Only.... you do actually have my $75.50, and I have no merchandise. Your terrible "Chat with us" feature on your site connects me to individuals who clearly do not have access to your bank records. Then, when I explain everything fully, they reply with the same stock answers. I've spoken to 4 different chat specialists, all of whom were unhelpful. I'm at a loss. This was a terrible experience. Then, after messaging with 3 or 4 employees on ASOS's facebook response team... I wound up getting an offer for 10% off my next order... which would be 5% MORE than I was paying in the first place, as the items had returned to full price. the 2 pack now cost $52 and the joggers are now $43
seriously. ASOS knows how to run a scam on it's clients.
I'd have to pay $95 (which is $85.50 with your measly discount) vs the $75.50 I would paid 2 days ago.
You expect me to pay $10 more.... after the crummy service experience?
I ordered a pair of jeans got it instantly, in 4 days, my first attempt in buying something in this website the jeans fit. A day later I ordered a dress ever since I haven't recieved it or got a estimate on the delivery date , no contact number..no update nothing!