AutoTrader.com is a website that says they want their customers to see them as a one-stop online automotive marketplace where people are able to both buy and sell their cars, and find the information they need to do this successfully.
How Does It Work?
According to their website, AutoTrader.com wants to connect their buyers and sellers with each other by providing one of the country’s largest online inventory listings of new, used, and certified pre-owned cars.
Their website says that they are proud of their flexible search process and how it helps buyers to find the right car for their needs and their budget, as well as how it helps car sellers sell their car quickly and efficiently.
They promise buyers and sellers access to browse customer reviews, articles, pricing tools, and more when they need to filter through their more than 3 million car listings.
Currently AutoTrader.com offers their customers mobile applications for both iOS and Android devices, so customers will be able to look for information while on the go.
This website is trying to provide a service for customers searching for car sales related information, so they offer their resources to customers completely free of charge. The partnerships they create with the dealerships and car sellers that advertise their vehicles on this site pay for their operational costs.
If you are an independent seller who would like to list your car on their website, you will need to use their Sell My Car page, which will ask you for your Zip Code, because this company offers different pricing depending on the competitiveness of the auto sales in your area.
Once you provide them with this information, they will give you a selection of options for ad packages, and you can choose the one that best fits your needs and your budget.
Unfortunately this website does not appear to offer their customers any kind of a published, detailed Refund Policy at this time. However, if you are someone who has paid for an advertising package and believes that their promises are not being met, you should contact their Customer Service team as soon as possible to see how they can address your concerns.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 866-288-6872 or by submitting them directly to their website through their Contact Us page and by using their Email Us link.
AutoTrader.com is right in saying that they are a leading website in the vehicle sales industry. They have a huge membership and many people look to them for help and resources and are happy with their experience.
They do, however, warn their customers that sometimes phone numbers can be taken off their listings and used for telemarketing purposes. They do recommend that people selling cars on their website register on the national Do Not Call List at their website DoNotCall.gov to stop this from happening to you, and ensuring that the only people calling your number are those who are genuinely interested in your listing.
Competitors and Alternatives?
There are many, many different websites that are all aimed at helping people make the right decisions about buying or selling cars, and then helps them actually buy or sell those cars, including well known alternatives like Cars.com.
If you have experience with this company or their products, please leave AutoTrader.com reviews below.