Banggood, found online at BangGood.com, says their motto is "the best bang for your buck" and they believe in providing the best products along with the best support and services for their customers.
How Does It Work?
Like any other online retailer, customers can simply go to their website and search through their offerings by categories. Their website says that they currently offer more than 70,000 products across a wide range of categories including: Apple accessories, cell phones, electronics, RC toys, LED lights, clothing, beauty, jewelry, and watches.
In addition, they promise their users that, in order to "stay fashionable and current" they are always in the process of updating the products they offer their customers.
With such a wide variety of different items, there is no particular price range for their products.
There is no real Refund Policy for Banggood. Their website does state that they may honor exchanges, repairs, or replacements for products which are found to be defective when you receive them.
Unfortunately there are no further details beyond this, so customers will need to rely on working with their Customer Service team to determine what options are available to them, depending on their particular circumstances.
Customer Service Contact Info
Customers who wish to contact their Customer Service team to discuss any questions, concerns, or complaints can do so by submitting them directly to their website, through their online Live Chat feature, or by email at CService@Banggood.com.
Banggood has very mixed reviews from their users who are posting about them online. That being said, customers should realize that they are always taking a chance when ordering from an online retailer that states outright they will not offer any refunds to their customers.
Competitors and Alternatives?
Online retailers of electronic goods, fashion, and goods of any kind can be found in abundance online, depending on what you are looking for. Retailers similar to Banggood include Dx.com, Gettington.com, Fingerhut.com, and more.
If you have experience with this company or their products, please leave your Banggood reviews below.
7 ‘Banggood’ Reviews
Just say NO and NO and NO and NO until you believe it
One order with banggood and it turns out to be a lemon product, a drone/transmitter that won't pair and I can't get them to replace, refund, whatever. So, don't do it! Their customer service is nothing short of dismal.
Do not expect your warranty to be taken seriously
AVOID AT ALL COST.
Bought a tablet with Banggood. After just less than one year (legal warranty period) the tablet decides to stop working. What a coincidence...
Contacting Banggood before warranty expiry date, they say that they are on holiday and if I can contact them back in a few days.
Once I contact them back, the 1y period is over and they cannot do anything "anymore"...
Strange tablet fault after just one year, dishonest approach towards warranty handling.
Offered "standard" compensation of 200 points, corresponding to approx 2USD, ridiculous compared to the price of a 180USD tablet.
Fake insurance/horrible customer service
Me and my Room mate have spent thousands on this site. Always got good products until we received a defective Cheerson CX-20 quadcopter.
The screw holes in the motors were stripped and or defective. I had purchased "insurance" on this order also. I used the customer service chat and tried to resolve the issue. Many times I chatted with them. All I got was the runaround, I could find no info on my insurance policy. After weeks of trying to work with them I contacted my Credit card company. My CC comp. gave me a provisional refund. Then I made a deal to receive replacement parts for my broken quad, a new shell and a new motor. The box came fedex, the box was heavily damaged and the new motor was defective. Be very careful if you deal with this company!!
stay far from this business
a month ago i order 3 tools then i not receive my purchase,call or email not working, money back is a fantasy. stay far from this business is my idea .
my next step is contact the bank for good" transaction with missing steps inside of banggood " .
I ordered a pair of shoes. Little did I know that China apparently has its own sizing system that is slightly different from European. Close, but just off enough so the shoes don't fit.
I've been trying to get a refund. The "support" person first tried to discourage me from returning the shoes, citing high shipping costs. When I persisted, she answered "Sorry again for all the inconvenience caused. Sincerely hope for your kind understanding! Have a nice day!"
Somehow I missed the "no refunds" policy. Where is this disclosed?
AVOID AT ALL COSTS!!
I ordered a phone on the bang good website on the 16-Dec
I needed the phone before the 29-Dec as I will be leaving the country for 3 months after that.
Before placing the order, I contact the live chat - they said that if I choose express shipping then it will reach me on time.
The order page also said that the item will be shipped within 1 day of ordering.
I placed the order under these terms
However, Banggood did not ship the item for up to 5 days after ordering. Not only that - the shipping process is also not express (for which i paid extra)
I checked now and the item is still being "processed" in the origin country.
The customer service is a SHAM and they don't give a toss if you are inconvenienced. They will not respond to any questions where I ask about delays and have categorically said that they will not refund me - even if there is a delay
I will be contacting PAYPAL for understanding my options under Buyer Protection.
DO NOT BUY FROM THIS COMPANY..
DO NOT BUY FROM THIS COMPANY.....be wary to buy from this company, items are not sent and they avoid paying refunds..Been chasing my goods or refund since 17 July 2015 and still ongoing!