21 ‘BestMark Mystery Shopping’ Reviews
BESTMARK - GREAT COMPANY
I've read all the negative reviews and I have never had any of the problems people have complained about. Yes, sometimes there are 2 different deadline times listed within the same set of instructions, but since every other Dispatch Assignment Sheet has a deadline time of 10 AM, even if another place in the instructions states 24 hours, I adhere to the 10 AM deadline and there is never a problem. When there are confusing instructions, I call or email the scheduler for clarification. I have had to reschedule a few times and I once completely missed a phone shop, which was later cancelled, but I have found that if I consistently follow the guidelines, BestMark will work with me. One person here mentioned the issue of receipts. As an IC, you should be keeping all of your receipts anyway. Non-reimbursable required purchases are still tax deductible. BestMark is a great company to work with!
I just had a similar experience. I unlike the Jovonne person completed several shops with no issue. The last shop, I had to ask questions before the shop because they did not have the information in the first set of paperwork sent to me. After doing all of that I am still not paid the reimbursable amount and am sent a long blurb that was supposed to be on my paperwork, which it was NOT. I took time out of my VERY busy schedule and scanned all 9 sheets of the instructions to prove to the person that the verbiage and instructions they said were there, weren't there. After gong back and forth (16 emails over 8 days) I was told that, " Per the client manager, I will ensure that you are paid the full $70 that you are claiming after the fact. I will then remove you from our active database as clearly this is no longer a fit"
I am so ok with this because I have a full time job, own a business, and work for many more mystery shopping companies. I do it for fun when I have spare time. However, I find it interesting that I am no longer a fit because I am requesting money that was legitimately owed to me. I have never spoken to such condescending people. Whether you know it or not, your Shoppers are your internal clients and you must treat them with respect as well. After this incident I was going to terminate my relationship with them anyway, but found it interesting after proving my point with documentation and emails I am no longer a fit.
Thanks for the little funky $179.00 you paid me for my handful of jobs, and I pray no one else goes through this mess with this company. Something so easy could have been handled better.
ADVICE: Customer Service training, communication training, and get some people with morals.
THE WORST COMPANY - BEWARE!
Please beware of this company, they look for reasons to disqualify your shop, while using your info you have entered. The surveys, especially the oil shop will take you all night to fill out and if you are one second late, they will cancel your shop. To cutthroat for me, there are way too many shopping companies out there that are not that bad and I do not need to be so stressed out over this little bit of money they give you. No wonder they have a hard time keeping shoppers in my area. They always have shops never filled and go past the due date.
Bawhahahaha TOTAL SCAM
OMG. I filled out application to be secret shopper,, then forgot about it, maybe 7 weeks later I got an email. saying I can go forward and get a assignment if I want to start, so I emailed back sure,, then got next email saying will be receiving assignmentsoon, got assignment, then said you will receive a check , got check in mail for 1740.00, they emailed said please deposit, then after check clears I am to keep 200 use the rest 1540.00 and do my secret shopping as I am to go to walgreens and buy 3 loadable credit catds,,, ect... and report back.. well check never cleared in was a fraudulent check that my back said they had another check with same numbers on it made out for 500. then I emailed them with info and never heard back.. what a waste of my time,,,,, Karma is a bitch
Works for Me
Bestmark works for me. I've completed multiple shops without problem. I made a mistake and the reviewers called me and I changed it and they didn't charge me. I will say I wish each shop would pay more. I did one shop that total $5-6 an hour based on my time spent and another for $10 an hour. It's not high pay but they've met all their promises.
Something for Little or Nothing!
You see, I signed up for fun, but what I realized it that they are running a something for almost nothing business. There shops @ Walgreens should pay $25 to $30. If you are in a store having to visit 3 to 4 sections and then make a $1 purchase and then come home and write a report for an hour and read their fine prints for 15 to 30 minutes and then go into a store for 25 to 30 minutes where is the value in paying $15 that taxes are not even taken out yet. Typically one is making less than minimum wage or like a $1 and that is not right. That is not right at all, and for food shops they should pay for them to be done not just reimburse that is not money. You are just paying us back what we paid. Market Force has paid me up to $30 for shopping @ McDonalds and they reimburse for what they ask me to purchase and it is all done in under an hour or an hour. Now that is Value. Eat Free and get some money to pay a bill with. The negative is they pay once a month but hey when you know you are getting your money + reimbursement it makes all the difference. BEST Mark pay some extra money for the work you are asking and you would have more satisfied campers..... AND I, READ and FOLLOW the rules and have never had an issue with you correcting my work. I am just saying slavery wages should not exists here in AMERICA.!
I am new to Best Mark Shopping and was a little skeptical at first but decided to give it a try to see if I could make some extra cash. I signed up to have an oil change in my area and did everything as stated in the instructions. It takes a "lot" to fill out all the forms to sign up and take the survey. Where I ran into trouble was their uploading of the reciept document was not working. I'm familiar with this feature and have done it numerous times on my computer but it wasn't working. So I tried to call their customer service number and couldn't reach anyone due to "high call volume" so I left a message for someone to call me. Of course no one did. So I then send an email and didn't get a response until 10: 20 a.m. "AFTER" the 10:00 a.m. deadline saying attach the reciept to the email they'd sent and they'd process my survery and reciept.
So I'm thinking great, things should be going smoothly along until I get this email saying they're going to deduct me $2.00 for not sending the reciept on time and would continue to deduct me until it was sent. I truly was upset and responded twice as to how they could penalize me for their system upload not working. I've yet to get a call back after several request to have a customer service agent to call me. I'm not sure if this is a scam or what I'm going to wait and see if I get anything from these people.
BestMark Mystery shoppers
I just started working for them and so far so good. They seem to be nice and honest. I am a business owner myself, I happen to be a book publisher and what I have learned in my 10 years of business, folks will complain even if you completed your job on time and properly that is the customers that is. What I am seeing here with the 1 and 2 star reviews are people who didn't follow the instructions and got docked. It tells you to fill out the survey properly or you could be docked. If you do not confirm a shop before 10 CT the shop will be canceled. There are rules that must be followed and if you don't follow them then this job isn't for you. Don't smear a company because you didn't get the job done properly, on time and to there instructions. If you are at the end of your survey and hit submit, it tells you the amount of questions that must be answered and if you missed any it will tell you. Also double check your reports before submitting. I am confident I will be paid for my completed shops.
Expect sub-minimum wage, but fun
If, like me, you are good at reading the fine print and are not looking to earn a living but more for a way to not lose/use money you won't get back passing the time, Bestmark has been the best of the mystery shopping services I have worked for. They pay in about a month or less, not all shops require you to purchase something, and you get to sit in new cars and see what will be out on the used lot in 6-10 years (about when I'll be buying a car). HOWEVER, as at least one other reviewer has pointed out, there is about an hour invested in reviewing the paperwork, about two in doing the report, and about an hour on-site collecting data. Four hours for ~$20 is definitely below min wage. That said, I've done mystery shops for less for other companies that only pay via paypal. Bestmark pays via check! And I am still waiting for a check from Amusement Advantage that I am starting to feel has taken advantage of me to the tune of $35 back in early August..... Bestmark pays according to the terms they've set. Just read the fine print before you accept a shop!
BESTMARK IS A SCAM. They have me in debt to this day.
Scam, this 'mystery shopper" does NOT pay!
Horrible Experience, they are nice until the shop is completed. NO Pay!
Don't Work For Them
This organization is very rude and hateful, especially the owner. The QA Editors and Schedulers are really nice; however, I've noticed that their surveys are repitious, and they can't even follow thier own instructions. They cancelled me on a web inquiry and refused to pay me (I wasn't the only one) because the instructions clearly said to make the inquiry 24 hours prior to the shop, and then submit it the next day while monitoring it. I said this on the report, and out of nowhere it was cancelled. I went to the BBB and reported them because they were going to probably deduct pay from my previous shop due to making some errors. Excuse me if I'm not perfect! Then I knew I would have been short $4 on top if it all. I complained to the BBB, and I hope to see the $17 and the $4 soon, otherwise they are committing fraud and breaking the law. They claimed I couldn't read the instructions and threatened to turn me in to the MSPA over it. This business is very unprofessional. Please do not work for them.
Stay Away From This Company
Kind of like the first person that left a bad review here, my first shop with them was at a car dealership. I drove 140 miles round trip to get an oil change, spent two hours at the dealership, and paid to much for the service which I normally have done at quick lube places. I got my shop report in on time, then didn't get paid because they said my vehicle had to many miles on it to be eligible to be paid for it. What difference does the mileage make on a oil change anyway? Right? I guess they figure as a customer I was treated differently because I had to many miles on my vehicle. I disputed this fact with them to no avail. Simply put they weren't going to pay me for it. Before I was told this I had done five more shops after this one. So now I'm worried about getting paid for them also. Well while I was on the phone about not getting paid for the oil change shop they told me I did rather well on my other shops and reports and all was fine with them. They then wanted to give me some more shops to do. I told them don't bother if you can't pay me for all the work I've done I can't afford to pay $80.00 dollars for an oil change and drive 140 miles and not be paid for it. So take my name out of your system please. SO STAY AWAY FROM BESTMARK !!!!!!!!!!!!
Do not fall for it
First time shopper for bestmark-and last time shopper. I was looking to make a few extra bucks and drove to another city for an oil change that was suppsed to be reimbursed-plus a 20 dollar check received. When I submitted my survey, I got an email a few hours later saying my shop was cancelled due to the wrong vehicle used...but it called for a 2008 or later chevy...which was used. I emailed and called and emailed for clarification. However, no one picks up the line or emails you back. I think it may be a scam and will submit to the BBB. Total time lost=4 hours inc. survey which took 1 hour to complete. Do not fall for it.
Great for extra cash
If you have more time than money this is a great opportunity to shop and get paid for it, get free meals, get free oil changes and some cash for other things. It's very simple and if you follow the rules you won't have any of the problems people here have complained about. There isn't any thing dealing with western union or paying money to them. The only ask for your ssn because if you make more than a certain amount they have to turn your pay into the IRS and you'll have to pay taxes on it. But if you just do it every now and then for a little extra cash or a free meal (with a guest of course)
You won't get rich. But doing the shops are great. And if you want to earn more you can do audits.
Work for Nothing
I performed a mystery shop and did the online survey as well. I got an email a few days later saying that the shop was cancelled because I didn't do the survey. I went online to see if I could verify that I had done everything and they had removed all records that I had uploaded the receipts and did the survey. I called the office and they said they never received it and they only had records of me looking at instructions.
Needless to say that's the first and last shop with Worstmark I mean Bestmark.
ABOUT THE CHECK
Hi, i'm a little nervous about this check that i received in the mail. Is this a real check. They want me to western union some of the money, keep a certain amount & spend the rest at one of the retail outlets they provided. Is it a scam or is legit??
Less Than Minimum Wage
An individual would have to be desperate to do this work. They will give you 1 hour of pre-shop study material(all their specifications as to just what and how you must do everything, including a test) ... then 1 1/2 to 2 hours to complete their detailed shop and driving time, then another hour to complete the actual paperwork submitted online with all the details of the 'shop' written up for them. In my case, it was $15.00 offered for what would have been 4 hours of work plus gas expense out of my pocket. I did not do the 1st shop requested because of this negative financial impact.
Nervous about SSN
I wasn't sure if this company was legit and wasn't going all the way to MN to check. I didn't want to give out personal info online. Thanks for the reviews.
BESTMARK = not reputable
I mystery shopped for BESTMARK until they docked my pay for a late submission. Their policy is review deadlines are at 10 am, I submitted mine at 10:02 am. Two minutes? You are going to haggle about two minutes. The customer service personnel at Bestmark then berated me when I told them I thought this was bad for business and fostering an unpleasant working relationship. I will not be working for a company that squabbles over 2 minutes, I don't care what their policy is. My policy is work for people you respect, and I don't respect nickel and dimers, and neither should companies looking to hire them to mystery shop for them.