BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
257 ‘BetterHelp’ Reviews
No service delivered by company, full refund refused
I found this company, BetterHelp and thought it would be good to try to enlist the assistance of a psychologist with remote services. I subscribed after reading the service was $45/week. I was matched with a counselor and made an appointment, speaking with him briefly. A few days later, I saw an entry on my bank account for a $180 payment to the company. I felt it was a little deceptive, but I was willing to try the service anyway. When the time came to have this appointment, I put time aside to meet my responsibility, but the counselor never appeared. I was waiting to chat for the full hour but the counselor never came during that time. He messaged me later asking if i was available the next day, which I was not.
I sent a request to the company to refund the payment I made, which they responded that
“When a member of BetterHelp asks for counseling, and is subsequently assigned a counselor, their counselor's capacity and availability for other members (who have also requested services) becomes limited. Therefore, we are generally unable to offer refunds.
However, I'm happy to let you know that I was authorized to change your plan from monthly billing to weekly billing at the same per-week price of $45 (weekly pricing is typically much higher than monthly pricing). In light of this, I already went ahead and processed a refund of $135 for your recent payment - so you've only been charged for one week. Please note it may take you bank up to three business days to show the refund in your account. “
I later received an email explaining that a full refund was issued. I looked in my bank account and saw that $135 was deposited there. $135 does not equal $180, therefore a full refund was not issued.
I maintained persistent contact, and they finally were persuaded to cough up the rest of my payment, but, I think it is unfair that they reflexively opted to keep my payment in full. I held up my part of the deal. The folks dealing with the business of human psychology have ought to be more aware of what they are doing. Furthermore, I resent their explanation that the client inconveniences the time of the counselor by subscribing to the service. I say avoid this service and their billing refund practices that assumes that the consumers are stupid.
I've recently been dealing with several difficulties in my life and needed support... Unfortunately not having anyone close around me to talk to it made things difficult. I don't some research and stumbled across BetterHelp which has changed my life. The support, techniques and tips on how to deal with my difficult situations have made me a better version of myself. I am so greatful to the whole team, including my councilor Fausta! And the founder Alon who has been in touch with me... It's just an amazing company and would definitely recommend anyone looking to better there life or for support to just try it out and see where it takes you.
Better than your therapist
As someone who has had therapists/counselors in real life, I will recommend betterhelp to anyone who has deep problems that they don't wish to share. Trust me, it's well worth your money and the therapists/counselors that I had on this site are better than anyone I had in person.
21st century solution to therapy
We can all use someone to talk to know and then. Sometimes we need a professional counselor. BetterHelp has made that easier, more convenient, less expensive, and still effective! BetterHelp is the 21st century solution to therapy.
Excellent service, valuable help
I am really impressed by Betterhelp. I was matched with a counsellor very quickly, and the match was pretty darn perfect. My counsellor replies promptly to my offline communications, and the live talking by phone is slick. I have already started noticing an improvement in the issues that got me to go to Betterhelp. Therefore seems like money well spent :)
My experience has been totally positive both with the site and the counselling.