BetterHelp Reviews

It's called false advertisement if you promote a 7-day free trial, and then charge someone only THREE days in, $180.00. I barely even communicated with my counselor, was actually initially very hopeful and excited about the idea of online counseling, and figured I would give it a shot. If I decided I liked it, I would have definitely paid the $45/week counseling. However, this company has left a bad taste in my mouth. Charging $180.00 for no reason, in the MIDDLE of a 7-day trial period is absolute garbage. I better get my refund back. I just unsubscribed today. I am willing to sort this out with a representative.

Honestly, I signed up to it on a day I was feeling quite low. I was matched with Matthew Eubanks, who was very patient and understanding. And while it always felt like he was on my side, I could also tell that he would never Actually take sides. He obviously knows that there are always deep corners in every struggle, that may or may not be the fault of the person in the struggle. It was awesome to know that he wouldn't simply just tell me what I wanted to hear, but actually give me insight into myself and others as well.

The ability to send email type messages at any given time was really quite helpful, as my schedule is never planned and always a disaster. So the convenience was excellent to have - though if I had had real problems that needed on demand attention, I would have needed to schedule something more personable - like a chat session, or phone call.. Something more direct.

I did not need this function though, in fact, a few days of simply just talking, and I bounced right back into my own independence. Whether this was the cause of Matthew himself, myself or just the service in general - I don't know. But it doesn't matter. The fact is that it is convenient, has potential for helping anyone and is quite a smart idea.

I have looked at other reviews,and will be keeping an update for others if I get my refund back - as I know that I cannot afford the service (especially seeing as I don't feel I need it any further). So, it will be a BIG problem if I do not get the refund in full. And it would become a VERY important part of this review... Will keep you all updated!

I decided to try betterhelp. I thought it was an interesting concept. My counselor was not bad, however took long to respond specially on the weekends. I wanted to cancel the service but I noticed my card was already charged. I have sent over 5 emails to cancel my subscription and the 180 dollars to be delivered back to my account, with no luck. They just answered once saying that I can cancel my subscription anytime however they did not mention that my money would be given back. They have terrible customer service. Worst I have seen.

I request my money back and I will continue to do it. I have not cancelled my subscription yet specially since they wont answer me but now the counselor is not even reponding my messages anymore. So I will cancel it now and I expect my money back for a service a I have not received.

SCAM unless I am proven the opposite.

The secret to getting the most out of BetterHelp is persistence, patience, and a willingness to use the contact options. The basic interface is only the beginning. As far as the counseling itself goes, I have nothing but praise. My counselor has helped me think about my issues in new and insightful ways and works beyond the limitations of the text-based format to remain attentive and appropriately empathetic. She has however suffered from both her own computer difficulties and inexperience with the format, though she is learning quickly, as am I. The service team of BetterHelp has been kind and quick to reply to my concerns, and when my counselor could not reach me for a week due to her computer woes, all it took was a single message to them explaining my concerns and they adjusted my payment schedule to compensate me for the time lost. Keep trying to make contact, both with one's counselor and the support team. They're there and will make efforts to help. It's not perfect, but if living rurally or where counseling resources are scant't or over-taxed, it can be an excellent and versatile alternative. I am glad it exists and will continue to use it for the foreseeable future.

They ban anyone who expresses any kind of criticism on their Facebook page so that should give you an idea of what to expect from this company. They tout all the "5 star reviews" they've received, which is only because they delete and ban anyone who doesn't leave a glowing review. You pay $45 a week for someone to occasionally message you every few days; I'm pretty sure there's a ton of resources online where you can accomplish the same thing for free. Not to mention that it's impossible to diagnose someone with a mental illness over the internet, so this isn't in any way comparable to seeing a psychologist or a real counselor who knows certain signs to look for and can refer you to a psychiatrist if needed. This is just a blatant money-grab designed to prey on insecure and anxious millennials.

Had a bad experience with regards to a 'free-trial'. Was refunded after some back and forth.

Therapy over the internet isn't really for me, but it could be for you.

I had a really amazing therapist when I was young so I have a pretty high standard for therapists. I tried several therapists through my insurance and was absolutely not happy. Then I heard about this site and I wasn't expecting it to be great but I absolutely love it.

After answering all the basic questions I got matched up with Shawna and within the first few days I wasn't sure if I would continue because she was super helpful and I felt better. I chose to keep my account because I obviously wouldn't feel good forever haha.

I love that I can get help whenever I need it. I don't have to wait until an appointment to deal with my issues which is super helpful because I always forget what the problem is.

I also love that I can type it all out. My first therapist called me a master of avoidance because I just have a really hard time vocalizing things and now that I can write it out my problems actually get solved.

Shawna always responds in a timely manner, too, so I'm not left wondering what I should do.

I have honestly gotten more help on this site in a couple weeks than I have in months of therapy. I would definitely recommend this site.

I really enjoy being able to talk with my counselor everyday. She is very helpful and kind. She responds on a daily basis. She gives me great, practical advice. I'm glad I gave Better Help a chance.

I like my counselor. This service is a good thing I only wish she would message back more often.

I have to say that I enjoy my on-line therapy sessions. They take the time to try to match you up to someone you feel comfortable with. In my case, I was very happy with the match, Brianna, but I am sure if that was not the case, they would work it out. I have always been more comfortable writing rather than talking, and so that is helpful for me. I am disabled, so i don't have to leave the house, and I can write in the middle of the night if I can't sleep. We have had at least 4-5 conversations during about a week long period and she asks good questions. All around, I think it is a good idea that hasn't really been explored, and I am enjoying my time. Worth a try!

I opted in for a free-trial period, after which I decided this service wasn't for me. I found it hard to relate to a cold, robotic stranger through internet chat, but that's beside the point.

I decided to utilize the free-trial offered by this site and came to the above conclusion within the trial period. Being both "free" and a "trial", you can imagine my surprise when I received a call today that I owed my former banking institution for more than a month's worth of the $45/week charges for counseling, despite never having actually used the service.

I received no e-mails from Betterhelp regarding payments, I suppose I missed some small-print when I signed up for this free-trial (should have wondered why they needed my credit card for a free-trial).

So there's nothing I can do. I'm in Canada so I'm paying $1.30 on the dollar for this service I never used. I am going to see what the bank can do for me but I doubt it will help.

Betterhelp's fraudulent claim of a "free-trial", and the unhelpful e-mail essentially telling me "get lost" when I informed them I had been wrongfully billed, lead me to question how much they really care about these people they are supposedly out to help.

This is an affordable, user friendly website that is flexible and allows people with busy schedules the opportunity to get the help they need when they need it.

I'm very happy with this service. I get to express my frustrations and get to a solution (or at least get valuable feedback) as the situation arises, rather than wait a week to see someone. I highly recommend this setting for people who are busy and would benefit from regular (often daily) feedback and advice.

A friend recommended BetterHelp.com to me many months ago and I have not regretted making this choice. It makes "going to therapy" a much easier thing to do with the very hectic and busy lives we lead. My therapist is wonderful and always has the best advice and I feel like she really cares. The BetterHelp team in the "customer" end has been outstanding to me. They have been willing to work with me and my financial situation by still providing the service with a discount and allowing me to continue the much needed counseling and guidance. It is always great to work with people who care and are very compassionate and helpful. I recommend this serve and have to all those that lead the kind of life that I do and are in need of a listening ear. It is well worth the time!

I found this service of great help because I needed some counseling, but like many people, my only time was late at night or early in the morning. The words of wisdom were well thought out, and my counselor gave me great insight to myself and others during a very emotional, trying time. I would suggest this to anyone who wishes to consider counseling but wants to have some control over the setting. And another thing is that I write a lot, and so did my counselor. This was way more valuable than a verbal session of an hour or so each week. Just a great idea to consider.

I absolutely love this site! My counselor , is amazing! I've been going through so extremely difficult times lately , the lowest I ever felt emotionally and having someone to talk to about it is freeing to someone who normally holds all their problems. My only complaint I would have is the billing, my free trial ends today and I will not have the money to pay until Friday, so that means no therapy until next Monday. I just wish that the billing was a little more flexible.

As of now I would 100% recommend Betterhelp to anyone who needs it or just wants to get a few things off their chest. I have already recommended Betterhelp to family and friends, some of which are now members themselves.

Don't know how to edit my previous review! But i am very grateful for the very prompt response to my concerns from better help and resolving any issues I had. Thank you!

Total scam. Signed up for the free trial, was happy with the therapiist and decided to go ahead with the service for $70 (aud)/week. Received NO further contact after that week despite several emails and today have seen that they have taken $2650 from my account. Can I please have some form of communication to how I can take this further from the better help team?

I've been working with my therapist, Karen Armstrong, for some time now, and she's been awesome. I feel that if you're comfortable with not doing face to face, this can totally work for anyone.

When going to this site, you can ask for a therapist that specializes in the therapy you're looking for, whether it be addiction, abuse, LGBT, family, PTSD, depression, etc., you'll be assigned a therapist that specializes with your needs.

As well, the cost of therapy in this situation is also more cost effective. For what I would pay for one session doing a face to face, I get tons of help during the month for the cost of one session with an outside therapist.

I started using BetterHelp because of limited availability of mental health services in my area. At best I could get one half hour session every two weeks, which felt like a waste since my sessions rarely aligned with any moments of weakness or crisis. With BetterHelp, I am able to get the care and guidance I need, when I need it. My counselor is always prompt to reply, and has helped me through some difficult experiences. The flat rate for services regardless of "need frequency" is perfect for me, and being able to read back through our sessions helps me to stay focused on my goals, progress and tools. I highly recommend this service.