BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
255 ‘BetterHelp’ Reviews
Incredibly helpful, great value, wonderful people
I live in a small, rural town in the middle of the Canadian Prairies, and mental health help here is almost non-existent. After a very recent nightmare with the mental health "professionals" up here, my friend told me about BetterHelp and urged me to give it a try. I joined up, filled out their forms and was matched with an amazing counselor who answers me on days, evenings, weekends and has helped me by leaps and bounds since we started to talk. I can go back and review what she's said, and there are monthly free phone calls you can have with your counselor if need be.
There are also incredibly helpful live webinars with great advice for anyone who is going through difficulties in their lives, lead by experienced therapists who take time to answer any questions you might have afterwards.
BetterHelp is a lifesaver for anyone who cannot get to traditional face to face therapy, and for a very reasonable price.
I have been having problems with a lot of different things, and this has been such a help through all of them. Even if sometimes I need to talk to someone about how I am feeling just to get it out. Its been a help for my relationships, some depression, aelf confidence, and a few otger things. On a different note, I have had some financial problems lately and I needed to get some of the budgets out of the way, and I told betterhelp about my situation and they gave me 50% off until September which will help with so many things in my life. Thank you so much for everything its been a lot of help.
I am mostly homebound due to chronic illness and pain. Using technology to received counseling saves me energy and my husband from driving me to one more appointment. I can't say enough about my counselor Melanie. She is an excellent listener and cares deeply. The convenience of contacting her when I need to is invaluable. Melanie always gets back to me timely, really even before I expect an answer. She has very good and practical ideas to help me and also lets me to pick my topic or agenda when I want. This works so well for me and I think in our fast pace world, can work for others that are busy as it fits into any schedule. Everyone needs a little extra help now and then. BetterHelp is offering this with exceptional service and it is confidential. I give it five stars.
I'm happy with the services
I have been using better help for only a week,but so far it's been great.I like my counselor,it she seems to really care. Customer service is incredibly helpful and genuinely nice.I will definitely recommend them!
I have found the Counselor that I am speaking to is very prompt, highly intuitive and very accurate in her assessments. As a service, I find the 7-day trial to be wonderful and I will be signing up for the weekly plan (which costs a little more than the monthly). The site is very clear on their different payment plans and that their counselors cannot diagnose or prescribe. I find that an acceptable trade in order to get what I'm after -- some professional counselling that can be done online, from the safety and comfort of my own home and all with a bit of anonymity as well. I feel the price is worth it, and the one I'm gonna go with is 40$/week, and they don't limit the number of email/chat sessions you can have with your counselor. I can speak with her as often as I like. I'm choosing weekly because I cannot afford the once monthly lump-sum; would if I could. I am so far very happy with the service and find it to be thoughtful and complete. Thank you!
Really Helpful and Convenient
I suffer from anxiety and have a hard time organizing my thoughts, and really just needed someone to talk to so that I could start helping myself. BetterHelp has been really great and convenient to me. It's cheaper than my insurance copay, and it's so much easier for me to just engage in a session from where ever I am. They matched me with a counselor that is both a woman and a person from the LGBTQ community, which is exactly what I requested. She responded within 2 days of the 7-day trial, and she always responds in a specific and helpful manner, nothing ever generic.
I feel bad for the others that had bad experiences, but I can only say good things about BetterHelp.
My therapist has been great! He's very attentive, he checks in a lot which is nice. He's been very helpful in giving me advice and helping me handle the stress of my current situation.
This is a VERY convenient and extremely accessible way to get help!! My therapist is almost ALWAYS there when I need him and I don't have to take time off work.
As a person with MS which has caused me memory issues, this is so much easier than traditional therapy in which you get an hour a week. In times of complete emotional turmoil, I found it very difficult to remember everything or find the time to talk about everything. This is GENIUS!!!!
I really trust this company. I feel like they are doing everything they can to make it a pleasant and comfortable experience. I was really worried about signing up at first because of how many companies and businesses out there offer a trial and then make it impossibly hard to sign off. With these guys, I've felt nothing but comfort and freedom. Also, the free seven day trial really helped me decide to stay with them... I just graduated college and am therefore on a really tough budget, so being able to trial for a week was entirely what sold me on staying. The ease of signing off and the free week trial is entirely what sold me to try you guys out... and it's been a good decision for me.
My counselor responds at least two to three times a day, one of the responses being, "I'm busy right now but I want you to know I read your message and I'll be sending a response tonight. Great work!" This always meant a lot to me because it always let me know that my counselor was keeping in touch and when I could expect the next message, very good! Feedback was always very genuine and incredibly helpful...
I have just started using BetterHelp, but I already feel like a newer person. I was going to have to delete my subscription, but after talking with Kevin at their finance department and explaining that I only make about $200 a week right now, they gave me 50% off of my sessions, no questions asked. I am now able to continue my therapy with my awesome therapist and I am able to afford it as well! I have high hopes that within the next few weeks I will be back on my feet and feeling good as new again! I highly recommend this to anyone who is looking to an alternative to traditional therapy. The best part is I get to talk to my therapist daily! I can tell him how my day went and we can always talk about what's going on. It's nice to have someone checking in daily that genuinely cares about your life, even though you've never even met.
I wanted this to work. I felt like there was validity in what my counselor was saying. I also felt like there were too many cues that I was dealing with a bot situation. I feel bad if my counselor was, in fact, real and did, in fact, spend time on me. She said some things that were on target. She responded in good time. But, I just can't shake this feeling----maybe it has to do with the response I got from the mediator, checking in on my experience. I said that I was concerned that it was a bot situation and the reply was very generic. Seems to me that it would say "I assure you this is not a scam and your counselor is not a bot" if, in fact, it was not.
My therapist is Megan Mackinnon. She seemed to genuinely care about me as a patient and recommended some books to read so that I could better understand my issues and from different perspectives. She was very prompt in returning my messages. The website is affordable and has at least 3 payment plans. The platform is user-friendly, too. It's very simple and straight-forward. The website isn't fluffed up or cluttered and there are no ads to interrupt you.
During my 7 day trial he got right to the heart of mys issue. I've been able to sign up for another week thanks to financial aid. Hope the good results continue now that I'm paying.
Just what I needed!
Wonderful service!!! I was a bit concerned during the free trial. It needs to be longer. I had to switch counselors before I found one that I clicked with so I only had a couple of days left to get to know her to make sure. It should also start over if you have to change counselors. That being said that is absolutely my only complaint at all.
I live on disability payments as my only income so even the $40 per week is a big deal to me so I applied for and was given financial aid. That was a great burden off of me and my family. I have not been able to seek traditional counseling because of the price of the co-pays which would be $40 per week. By them cutting them in half it made it where I could afford to get the help I had not been able to get.
The online setup is ideal for me as well. I am semi homebound so this is perfect. I have done traditional counseling but if I was having a bad pain day I would have to cancel and when you only see them once a week there goes any chance to talk. With this I can always grab my laptop and write whenever and as often as I want.
I did change counselors once but there was no problem and I was matched to another one within 24 hours. The second time I got Angela Underwood and we have been working together for a couple of weeks. We have done more progress in those weeks than some counselors in traditional settings have in months or even years of working with me. Because this can be very intense if you want it to be you can work through issues very quickly and efficiently. YOU pick the pace.
For those of you who are having trouble with the site before you give up on it I would say this. If you have a counselor who is not responding as often as you would like (within reason) or is not giving you the type of therapy that fits your needs - ask to change. This company will work with you. I am a MSW myself and I know you have to advocate for the type of help you need. No therapist is a one size fits all. And any therapist worth anything will not take it personally if you change so don't worry about hurting their feelings. This is YOUR time to take care of YOU. Get the counselor that works well for what you need.
The flip side of that is like any therapy, you only get what you put into it. You still have to work your butt off. Make sure you are opening up and trusting. It is hard whether it is online or face to face but it never works if you don't. But like a marriage, therapy is hard work.
I hope everyone can have as great an experience as I have.
Works For Me...Hopefully You Too
First off...I think a lot of people don't fully understand how this works, especially the billing and the expectations.
Billing seems simple, you're charged monthly, not weekly. If you'd rather be charged weekly, just wait until the end of the month...it's all the same.
Compared to an in-person psychologist, I think the rate is fair.
You need to make this site work for you. I personally like that I can talk to my therapist on my own time, and I don't have to drive to one once I've found a good one. I live in Los Angeles, so driving even five miles is a pain.
I clicked with the first therapist I was introduced to. She took time to get a good background on me before we dove into working on what I'm dealing with. She is through and she cares; she seems to want to know things that I don't think about talking about. There have been a lot of "ah-ha!" moments on my end.
The site works for me, it can work for you if you want it to. My therapist responds pretty quickly, hopefully yours does too.
My ONLY concern would be the free trial; it should be a bit longer so you can spend a bit more time with the therapist before you're charged - I don't think 7 days is enough time for two people with two schedules to communicate.
Answer to my prayers
❤❤❤ this service!!! I'm a casino employee, so with my crazy schedule its quite difficult to actually make time to physically see a counselor. Being able to communicate on my time, as often as I'd like...in writing, has been super wonderful! My counselor, Debrah Kulusich, has been so amazing, helpful, supportive, and professional. God answered my prayers with this service & this counselor! Worth the money!
Signed up for the free 7-day trial to try it out before I made a commitment.
I'm very glad that I did because after 2 days my counselor completely stopped answering me with no explaination.
I waited a few days until I figured that I probably wasn't going to get a response so I then contacted Betterhelp
I let them know that I was still interested in signing on for the month but wanted to be matched with and speak to a new reliable counselor before paying.
They never got back to me in time and my card was about to be charged so I cancelled.
It's a shame because the site is a good concept and has the potential to be a really great resource for people in like myself who have a tighter budget and/or busy lifestyle.
Counselors be careful
I am currently a counselor on BetterHelp.com but will be leaving the website ASAP. I think it is an awesome service and is an up and coming business that will be in demand.
However, the website doesn't provide counselors with any basic liability malpractice coverage - so if someone makes a claim against you (even if it's bogus), it's your license on the line.
I spoke with my state licensing agency and they said I should only be working with clients in my state, not from all over the country like I have been.
I am choosing to leave for now b/c I do not want to put my counselor license in jeopardy. You just never know.
Effective, Innovative & Highly Recommended
I signed up to Betterhelp in December last year and have been speaking to my counselor on an almost daily basis. I was very skeptical at first about the concept, speaking to a stranger and not face to face but my worries were quickly put aside by the efficient service of BetterHelp and my fantastic counselor. I didn't really connect with my first counselor but I managed to change her quickly and easily. My current counselor has been amazing and has helped me through a very challenging period of my life. I am eternally grateful to BetterHelp and my counselor for being there with me ... wherever I was :)
Not only does the counselor that they selected for me help me IMMENSELY (!!!!!), but when I accidentally chose the wrong plan and was charged $140 after my 7day trial, they went in and gave me a refund of $100 and changed my plan to the $40 a week plan.... I am so grateful for everything they are doing for me!! Thank you, BetterHelp.com . I will recommend your website to everyone I know!!!