BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
260 ‘BetterHelp’ Reviews
I couldn't afford therapy at most places near me, so I searched online and found betterhelp.com. At first I was a bit skeptical, thinking "How can they help me online?". But, I've been working with my therapist for about 1.5 months and I definitely notice a difference.I feel less stressed, anxious, and depressed. It's really a great option for anyone looking for affordable help!
Because I can msg her when ever I am upset it makes me put my emotions into words which starts my understanding of the main issue. Timely replies are great, you don't have to wait days or weeks for your next appt. it's like having daily therapy about what is on your mind at the moment. I like the worksheets to focus my thoughts on a topic. I give the program an A+.
There when I needed them the most
I was skeptical at first. However, my experience has been so overwhelmingly good that I can't thank BetterHelp enough. My therapist is Sara G. and she is the BEST. She responds to my many contacts on a very timely basis and is not only supportive, but makes great suggestions on what I can do to move forward. She is a great health coach.
If you are like me you thought that Internet help was not a good thing, I mean it is the Internet, how could it be. Trust me this is the real deal and it is very very helpful.
I will continue to use this service for a long time, since it has been so helpful in such a short time. I look forward to getting the help and care I need from people that are always there.
And as a side note, I never have to get in the car and drive to an appointment and don't tell anyone but sometimes you can even get counseling in your PJ's ... LOL ... but seriously it works, give it a try.
I find it less confronting to have counselling via the computer than face to face. My counsellor is lovely, understanding and genuinely helpful. I've only had a few sessions but I feel this will help me greatly down the road. Thank you Better Help!