BetterHelp Reviews

About BetterHelp

BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.

The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience. 

How Does It Work?

Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.

Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty. 

Cost/Price Plans

Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.

Refund Policy

Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.

Reputation

The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.

It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.  

Is It Safe?

Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor. 

Competitors and Alternatives?

Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.  
    
If you have any experience with this company or their products, please leave your BetterHelp reviews below.

260 ‘BetterHelp’ Reviews
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1 Review

Scammy Business Practices

Reviewed By Justin on March 28, 2017

Started charging me $45 per week without my knowledge. Refused to refund me despite the fact I never used the service after my trial period.

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March 29, 2017

Hi Justin, I'm sorry to hear that you're frustrated with the subscription billing process. We're happy to help clarify or resolve any questions you have. The best way to get in touch with our team is to contact us by email at contact@betterhelp.com.

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1 Review

Great thing for lower price

Reviewed By Blah on March 25, 2017

I gave it a try for the free week trial, and thought that the councelor might stall and ask more questions to extend my subscription. But she was great! She did ask more questions, but made me feel like she's truly interested, and gave me solutions to my problems right away.
It might not help every person, but for a skeptical introvert like me, who prefer text over talk - it works like magic. Also I can freeze my account if I feel like I won't be able to interract for a while, and unfreeze it later, so you don't pay for that time you didn't use, if you're a poor student, for example.

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Sagar
March 26, 2017

I quit their plan still got. Charged buddy

miray
March 28, 2017

they don't try to make you extend your subscription. they do it anyway, and take your money. be careful

April 10, 2017

Again we're always happy to help! The best way to get in touch with our team is to contact us by email at contact@betterhelp.com.

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1 Review

FRAUDS

Reviewed By Sagar on March 25, 2017

I will sucide as yhese people took away 12000 rupees from my account due to which i cant even buy food if i die i will write a note on your name betterhelp and then you will be destroyed i dont even have money to eat please help me refund it else i will do everything in my means to destroy you you scam

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out of 2 People Found This Review Helpful
1 Comment
March 29, 2017

Hi Sagar, we're happy to help resolve any billing concerns you have. The best way to get in touch with our team is to contact us by email at contact@betterhelp.com. I

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3 Reviews

problem with betterhelp they ar cheaters

Reviewed By Daniel on February 15, 2017

I have signed for betterhelp.com for free. i liked consultation and i was close to pay money for furthers, but on that week betterhelp started to sned messages to my phone that 100$ and 200$ and 100$ again takeaway from my bank account. in that moment i turnd to my bank to prohibit my card. that was cost me 200$s. After i send message to betterhelp and they told me there wasnt any bank transfer, but the messages were from them. i send them email (betterhelp) to find a solution for my problem but didnt find any. It is really a problem me because 200$s are a lot of money for a young student

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BetterHelp Team
February 23, 2017

Hi Daniel, I'm sorry to hear that our subscription billing plan caused you some frustration. We're happy to help resolve any billing concerns you have. The best way to get in touch with our team is to contact us by email at contact@betterhelp.com.

Sagar
March 25, 2017

Its a scam they charhed me 200$ which is 12000 rupees in my country if u die because of this as i dont have money to eat i will definately commit sucide and write a note against better help and term them guilty its a big SCAM THEY DONT LET U CANCEL

March 29, 2017

Hi Sagar, we're happy to help resolve any billing concerns you have. The best way to get in touch with our team is to contact us by email at contact@betterhelp.com. IMPORTANT: Please remember that online counseling is not appropriate for crisis situations. If you need immediate attention please call now 1-800-273-TALK (24 hours hotline). If you or anyone else might be in danger please call 911 or go to the nearest emergency room. Also, please note that this note was not written by a counselor and doesn't constitute as counseling.

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1 Review

Convenient, Great People, Affordable

Reviewed By Elizabeth on February 10, 2017

I am very happy with my assigned counselor and the service that I have gotten from BetterHelp. I also love the fact that it is so convenient. It was also surprisingly affordable. There is even an option to check if you're eligible for financial assistance!

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