BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
255 ‘BetterHelp’ Reviews
Help for the better
I have really been enjoying working with Hillary. I use the app a lot, it is great to have access to BetterHelp anywhere I am. It has only been a few days, but Hillary has suggested some great things for me to do to boost my motivation, and cope with my anxiety.
I think this is a wonderful service. I was in counseling when I was younger, and now that I am older and independent, I learned how expensive counseling can be. I had no idea online counseling was a thing, but it's great and it's affordable. I am so happy I saw your advertisement on Facebook.
Low Barrier to Entry
I am so glad I tried BetterHelp. I think when you have anxiety or depression the thought of talking to a stranger about your problems is very intimidating but this platform is the perfect in between because it is much easier to share your thoughts via email than in person (and jumping in off the deep end!). It is getting me more comfortable with the idea of therapy and is a great starting point.
Can't beat one-on-one, face-to-face, but closest thing to it.
Only advice- watch your subscription! I did not realize we had to pay the weekly subscription monthly- poor reading on my part....but pay attention after the trial ! Enjoy
Their services are true, even though horrible at best, you will receive a contact with a so-called certified psychologist, the real scam lies on the free trial though, after a week they automatically charge you 260$+ there is no choice to remove your credit card or cancel your account, only a selection to stop the next payment circle.
Imagine people in financial ruin going there to seek help and getting ripped off their rent payment, it's a disgrace.
I fell victim as well, asked for a refund, and I'm in a process with my bank to get them blacklisted.
I signed up for free trial, gave credit card info. Free week expired, I did not use any of the counseling services. My card was charged without further notification for "unlimited" services, $260. I have requested a refund. How ethical is betterhelp.com? We shall see.
Off to a good start
The counselor I was paired with jumped right into the heart of the issues I'm struggling with. While the format might feel strange, and may not be suited for everyone, the ability to respond on my time, and being able to really thing through my reactions and responses has been truly helpful. It's only been a week, but so far things seem to be on the right track.
Something I will Surely Miss
Honestly, I really love the idea of this as a whole. Betterhelp IS a better help for me. I always feel welcome here. Although money is still an issue, and I did get my discount until this early December 2016, I still wish there is a way for me to extend that discount. But it's okay, I think I may be batter at handling my problems by the end of November. :) Thank you so much Betterhelp team, I Love you!
Help on the go!
I've been using BetterHelp for about a month now and it's been such a help. I needed help from an outside professional resource and my counselor was just what I needed. Being so busy working EMS this app has been there for me whenever I have an issue or a question. This app saved my relationship.
Naysayers, you are wrong!
This is a serious case of don't know it until you try it!
Counseling through BetterHelp is not only amazing, but super convenient. I have grown so much using BetterHelp, and I adore Leslie York, my counselor. She just gets it. She is honest, down to earth, and she asks questions that not only help her get to know you, but you get to know yourself.
I am so happy that BH is available. If I am having a bad day, a vent session or just an I need to talk is a click or thumb tap away. I don't have to wait for an appointment or try to get an emergency one.
Try it out if you haven't. You will def be pleasantly surprised. Their customer service is also amazing.
I suffer from severe depression, generalized and social anxiety, as well as grief since my Mother's passing in April. This site is great as I try to heal and my counselor is wonderful! It's very helpful to be able to go to the page anytime I feel the need and type out my thoughts and feelings... that, in itself seems to be helping but then I get the bonus of having an awesome counselor give me advice!! I'm so happy I found this place.
I couldn't afford therapy at most places near me, so I searched online and found betterhelp.com. At first I was a bit skeptical, thinking "How can they help me online?". But, I've been working with my therapist for about 1.5 months and I definitely notice a difference.I feel less stressed, anxious, and depressed. It's really a great option for anyone looking for affordable help!
Because I can msg her when ever I am upset it makes me put my emotions into words which starts my understanding of the main issue. Timely replies are great, you don't have to wait days or weeks for your next appt. it's like having daily therapy about what is on your mind at the moment. I like the worksheets to focus my thoughts on a topic. I give the program an A+.
There when I needed them the most
I was skeptical at first. However, my experience has been so overwhelmingly good that I can't thank BetterHelp enough. My therapist is Sara G. and she is the BEST. She responds to my many contacts on a very timely basis and is not only supportive, but makes great suggestions on what I can do to move forward. She is a great health coach.
If you are like me you thought that Internet help was not a good thing, I mean it is the Internet, how could it be. Trust me this is the real deal and it is very very helpful.
I will continue to use this service for a long time, since it has been so helpful in such a short time. I look forward to getting the help and care I need from people that are always there.
And as a side note, I never have to get in the car and drive to an appointment and don't tell anyone but sometimes you can even get counseling in your PJ's ... LOL ... but seriously it works, give it a try.
I find it less confronting to have counselling via the computer than face to face. My counsellor is lovely, understanding and genuinely helpful. I've only had a few sessions but I feel this will help me greatly down the road. Thank you Better Help!
Very helpful and Affordable
I purchased a month, then discovered I was eligible for a discount due to low economic status. They applied the discount and manually changed my old charge.
They also offer the ability to freeze the account for when you know you won't be using it for an extended period of time.
It's nice having professional advice when you need it.
Having been in therapy before, I know that $45 a week is equal to, if not well below, the going price for one session. For my $45 I can write in as much and as often as I like in a week, and I have gotten a response within a day every time. My counselor, Ashley Alexander is an LPC, which means she is a licensed clinician. I know that going to school and getting a license doesn't necessarily make an expert, but my counselor is not only qualified she is professional, caring, insightful, and encouraging. Her responses are considered as well as considerate and compassionate. I can wait a day to hear from her if I have to, because I know she will have something good for me. Fortunately, I rarely have to wait that long. In fact, I'm more likely to be the one that doesn't respond quickly. Thanks, Ashley, for your patience and your help!
Absolutely love it!
I love betterhelp because sometimes it's not always easy to find someone to completely open up to. Betterhelp has allowed me to do that. You are matched with a counselor based on your preferences and I feel that betterhelp matches the counselors pretty well. I don't know what I'd do without this app.
A Seriously Wonderful Organization
I discovered BetterHelp in the app store of all places, so I was absolutely skeptical initially. I had been in therapy for the past fifteen years and it had been incredibly difficult finding the right counselor for me due to limitations like pricing, insurance coverage, anxiety, and location, so the idea of speaking with a licensed counselor comfortably from home seemed too good to be true. After browsing their site, reading about them, and analyzing their terms of service with a fine-toothed comb I felt confident in going ahead with the trial service that they offered. Signing up for the service was quick and easy (although I think the form describing your problems and what you are looking for could allow for more specificity), and I was matched with a counselor not long after. The first counselor I was matched with wasn't very helpful and didn't seem very caring, so I was really doubting whether or not this online counseling service is going to work out. But BetterHelp has a feature to let you discreetly dump your counselor and be assigned to a new one. This is incredibly awesome to have, as the service has a tremendous number of counselors from all over the country with different specialties, so you don't have to be stuck with a counselor that you're not compatible with, you can keep searching for the one that's right for you. I was paired with a new counselor before the end of the day, and she was much more knowledgeable and caring, an all-around wonderful person who genuinely cared about helping me. I would also like to note that both times I was matched with a counselor that worked at an office within a reasonable distance, which is something I assume BetterHelp purposely takes into account, so that it would be possible to make an appointment at the counselor's office if you needed more in-depth counseling.
I am hoping you find my review if you too are here hoping to discover this service is legit, because it is, and I am incredibly happy to be endorsing it because there are so many troubled individuals out there looking for help that aren't seeing a live counselor for any number of reasons - whether you have misgivings about counseling, logistical or medical issues, or simply are too busy for a formal appointment - you'll be able to get help from an actual counselor in the convenience of an e-mail. Even if you have little to no income, the support staff is wonderful to speak with and can work with you and your limited budget to find a reasonable and affordable fee. I wish you happiness and the best of luck!
Counseling by shared life experiences
The counselor has been very helpful to me so far. I feel like each day I get a better understanding of things that have been bothering me for some time now. Some are from my own perspective dealing with LGBT life and some are projected on to me by others in the community. My counselor has been helping to see which are the ones I need to change in my own thinking. Encouraging me to find ways to change those things projected onto me by others. I hope that we can continue to work in the manner that we have been. By sharing stories of our lives and experiences I believe that we can.