BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
263 ‘BetterHelp’ Reviews
21st century solution to therapy
We can all use someone to talk to know and then. Sometimes we need a professional counselor. BetterHelp has made that easier, more convenient, less expensive, and still effective! BetterHelp is the 21st century solution to therapy.
Excellent service, valuable help
I am really impressed by Betterhelp. I was matched with a counsellor very quickly, and the match was pretty darn perfect. My counsellor replies promptly to my offline communications, and the live talking by phone is slick. I have already started noticing an improvement in the issues that got me to go to Betterhelp. Therefore seems like money well spent :)
My experience has been totally positive both with the site and the counselling.
they're sneaky, they're abusing depressed people
On January 10, I wanted to give it a try because there was a one week free trial. When I was enrolling, I was asked to give my credit card details to pay $1 saying that that money is to be sure that everyone was serious about the counselling. I thought that was okay.
They immediately found me a counsellor who was very nice to me. But in 3-4 days I understood online counselling wasn't good for me. So I stopped using their service less than a week.
This week, I realise that they charged me $135 in March. So they started taking my money on March 1, $45 weekly. I immediately canceled my membership and wrote to their customer service. The customer service is offering to pay me the last payment only, that means $45, and adding that they don't check if I get any help or not.
I can understand that they have policies, but I am very sure that I didn't accept to pay $45 weekly, because I don't have that much money! I'm a student, and this is a huuuuge amount of money for me.
The only reason that I gave my credit card information was paying the $1 at the enrolment.
I think they aren't honest. I think they waited for a while and then they gave it a try to get my money, and they could do this for 3 weeks until I realise that I was getting robbed.
Now I kindly ask them to pay $135 back to me. Because they weren't clear about their policies, they're abusing the people who need help, who are in depression.
I could have recommended them to my friends if they didn't do that to me.
Great thing for lower price
I gave it a try for the free week trial, and thought that the councelor might stall and ask more questions to extend my subscription. But she was great! She did ask more questions, but made me feel like she's truly interested, and gave me solutions to my problems right away.
It might not help every person, but for a skeptical introvert like me, who prefer text over talk - it works like magic. Also I can freeze my account if I feel like I won't be able to interract for a while, and unfreeze it later, so you don't pay for that time you didn't use, if you're a poor student, for example.