BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
247 ‘BetterHelp’ Reviews
Better than In-person
We were assigned a counselor who started helping us the same day. By that night we had a loose plan and we are beginning the implementation this week. I really appreciate your team and this online counseling product. It is a much easier and economical way for us to get the help our family needs.
A great resource for people who want help, especially ADHD and anxiety patients.
Personally, I suffer from Attention Deficit Hyperactive Disorder (ADHD) as well as high anxiety. I have a fast-moving brain, which sometimes may have these questions for a therapist, but I find myself unsure of something, and by the time I've met with a therapist a week later, I find myself trying to remember what exactly I was thinking about a few days ago, and having trouble solving that issue.
For people who have trouble overthinking (both hands raised), it's very helpful to have a resource where you get a prompt answer, from someone who is not only keeping your own mental process and personal environment in mind, but also keeps your personal goals for yourself in mind.
BetterHelp is fantastic
I would like to add to the positive comments above. I started the one week trial, and was given very clear and realistic guidelines by my assigned counsellor about what to expect.
In that first week, my counsellor and I have some very productive exchanges so I signed up for the yearly subscription (which works out about 1/2 the price of the monthly subscription)
I now message my counsellor from one to three times a week. I am benefitting so much. The writing style of communication is perfect for me, but it might not suit everyone.
Also, they are offering webinars to members now.
BetterHelp is worth every cent. I feel like it is saving my life day by day
Credit Card fraud...coincidence?
I signed up for a trial of BetterHelp earlier last month. I didn't find it to my liking (didn't seem like I was actually conversing with the person they'd advertised) so I stopped and asked customer service to close my account, which they did.
A few weeks later, a couple dozen fraud alerts showed up on my credit card. They were all charges to iTunes. I never use iTunes.
When I called up Apple support, they said someone had created an account out of California. BetterHelp is also based in California. That could be a coincidence, but I give out my credit card so few times that it raised a lot of red flags (I usually do PayPal, so everything is consolidated, but BetterHelp doesn't give that option).
It should be noted that BetterHelp is just a tech company that happens to partner (allegedly) with licensed mental health professionals. They store all the sensitive data, and that's concerning, considering my experience.
Can't live without it. I signed up because I was having some issues and now I am so so happy that I did. Worth every penny. If you don't get on well with the counsellor you're assigned you can get a different one until you find one that works for you.
Very professional service. I was sceptical about how effective BetterHelp would be, but they made the process so easy for me (the app is great!), they're always willing to listen and I was very comfortable saying whatever was on my mind. Feedback and advice was easy to implement, it was explained to me when i didn't fully understand, I never felt judged, my councillor was very open, patient and helpful. I would defiantly recommend BetterHelp to friends & family and people new to counselling that are scared or skeptical.
P.S. for the people saying it's a scam...maybe they had a different experience than I did, but I wasn't prepared to pay the fees after the trial ended but after my experience I feel it would be worth every penny. I especially appreciated how they were not prolonging the experience just to get me to use their service after the free trial period. Very honest, ethical service.
I signed up for a free trial and was assigned a woman, even though I'd asked for a male counselor. Fine. What wasn't fine was the fact that I received two very strange, incoherent gibberish responses from someone claiming to be the counselor.
My suspicion is that this in fact wasn't the counselor at all, but someone they'd outsourced overseas to respond in a scripted manner. However, unlike a script, their replies didn't make sense. It was as if the person on the other end didn't have a grasp of the English language. Periods were in inappropriate areas; there were fragment sentences and, in some cases, the phrases were flat out gibberish.
I voiced my concern on their Facebook page, but instead of addressing my concern, they deleted my comment and blocked me from placing future comments. I had simply written what is stated above.
The final nail in the coffin was when I Googled the counselor's true location and discovered that she didn't have a Ph.D in psychology like BetterHelp.com had claimed. She was a social worker with only a LCSW license. It may me concerned that they had just scraped her information off the Internet, pasted it into their system and then inflated her credentials.
That was the last straw and I cancelled.
Very Helpful. Easy to Use.
I have only been using betterhelp for a little bit, but I've enjoyed it! Sandra, my counselor I got paired with, has been amazing! She's very understanding and asks the right questions to help me understand more. The company itself is great. I got an email from a manager just checking in to make sure I was enjoying it and if I had any questions. I would most definitely refer betterhelp to anyone who has a busy schedule, like myself. It has been so easy and enjoyable to just log on and write back to my counselor whenever, no need for appointments for an amazing service. Keep it up betterhelp!
And thank you!
False advertising !!!
The website says there is a 7 days trial, so I signed up, a therapist contacted me, asked how he can helps , he asked what is my current problems was and told me be specific, I took all my time wrote out my problems but I waited and waited only to have respond from him said if I wanted a video session ( which is out side of better help's policy, I am sure it would cost some $$$$), He string me along and would not bother give any advice as he focus on starting a phone/video session with me.
This is a scam !!! Total false advertising, you suppose to get a 7days trial to see how you comfortable with the therapist before going further. The therapist didn't even bother give just 1 short advice /comfort just to even make client happy so they can sign up for long term.
So disappointed, I rather pay a little more and get real help than be with this unethical business.
The future of therapy
I've been having in-person therapy sessions for three years now and felt completely stuck. However, now that I have started therapy on Better Help, I have been able to communicate with my therapist in the moment when I'm struggling, instead of having to wait and remember for my appointment the following week. I can message my therapist as my crisis is happening or right after I've had a break thru/panic attack. I love the therapist that I work with. I wish I had found this site a lot sooner!
Betterhelp is the best thing that has happened to me in a long time!! I was hesitant at first, but Andrew's caring, and understanding nature has helped me through some really rough times. Betterhelp is what a lot of people need right now. Keep it up Betterhelp!!
Better in SO MANY ways!
Before BetterHelp, I felt stress over getting help to manage my stress.
I knew I needed support, but trying to find a therapist that was affordable, conveniently located, able to fit into into my schedule, and a good match for my needs...it's not easy.
BetterHelp has been amazing. Therapy can be awesome, but it's rarely "convenient" -- BetterHelp has been awesome AND convenient. I've been matched with an incredible counselor who provides immensely valuable insights and resources that truly empower me to meet my goals for personal growth.
Honestly, I was nervous that my issues would be "too much" for online therapy. I kind of held my breath at first, ready to accept if I was told that my concerns were a little too severe for their services. Yet my counselor is extremely skillful and experienced, and I feel very accepted, understood, and supported.
In just a few weeks of using BetterHelp, I find I manage my time differently. I spend more time enjoying my hobbies and taking advantage of personal and professional opportunities to grow, instead of getting stuck on the same issues over and over without anyone to help me break the cycle. My counselor, Donna, has really been instrumental in me getting back on my feet.
BetterHelp is upfront that it is not an appropriate service if you are feeling suicidal or are in immediate danger, and directs the viewer to more appropriate sources.
If you are suicidal or in immediate danger, please call 911 or use a reputable resource, such as LifeLine Crisis Chat at http://www.crisischat.org
For me, the fact that I can write as much as I need and trust my counselor to get to the heart of the matter is absolutely better than I even imagined. I am thoroughly impressed, and extremely thankful!
It's been a long road for me in finding help that works for me. BetterHelp is it.
Best thing I ever did!
I am an abused wife and was an abused daughter. My husband is very controlling and wants to make sure he knows every thing I do. Well I did this after feeling like I was at my end. I didn't have to go anywhere, I didn't have to look into any one's sympathetic eyes. I could just spill my guts and Jessica would respond. She helped me think about my value,( which I have been trained over the years that I have none), that I have a place and should respect myself for who I am and what I have to offer. She is helping me learn to set boundaries on the abuse. I feel safer and stronger and more like living than ever before. It's great to get it out with someone that won't condemn you , but will listen and help.
And if my husband must see what has been said, it's all available to go back and read.
If you are looking for something like this, you have arrived at the right place. Just do it and learn to be healthy and free!
I signed up for the free trial as a first step to working through my mental health issues. I did the questionnaire and then it asked me to write more stuff to assign me to an appropriate counselor. I poured my heart out for a day and a half and then they just cancel my account out of the blue. I got an email that says that this is not the platform for me and they can't help me and they urge me to seek other forms of help and blah blah blah.
What? I'm not even good enough for a hello? You scumbags.
Therapy Moving Forward for the Busy Life's of Patients
I do like how Sarah and I are working together so far. It's just the beginning but it's is a positive step towards progress.
Today Sarah and I had a live chat session and I can say I don't care to much for the format. There were a few occasion I lost my place when typing, or I'd start typing and it would move to a previously written area.
Maybe having the chat feature work like the messaging area of the app. Where each time you send something you write it creates a new paragraph. Or blurb.
Besides that so far I am getting a lot out of the service.
I love BetterHelp
Betterhelp is a great ecounseling website. I really like that they have the free 7 day trial. It definitely helped me decide that ecounseling is a great way to talk to a professional.
Just what I've been looking for!
I've never been able to keep a regular therapist because I move around so much. With BetterHelp that's no problem. Plus, I personally feel I can communicate my thoughts and feelings much better in this medium than in a face to face setting. And it's much less expensive than traditional therapy! It doesn't hurt that my counselor is very responsive and helpful. Couldn't be happier!
Worst service ever
DONT SING UP THIS COMPANY WILL TAKE YOU MONEY THE FIRST WEEK YOU SIGN UP AND IF YOU GIVE THEM A CALL THE ANSWERING CENTER THAT HAS NO ACCESS TO YOUR ACCOUNT WILL HAVE SOMEONE ( NO NAME , TIME) CALL YOU WITHIN 1 BUSINESS DAY. I WAS CHARGED $90 THE FIRST WEEK I TRY USING THE SERVICE.
As a therapist myself, and as a person who has gone through therapy in traditional settings, I found betterhelp to be a wonderful alternative. I was matched up with a very competent and supportive therapist, who has been a real blessing to me at this time in my life. She has been very good at keeping in touch, very accessible. I also found things moved very efficiently when I signed up.
It is very nice to have someone there you know you can trust to run things by, to assist you with difficult decisions, to help as you sort through goals and changes in your life.