BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
255 ‘BetterHelp’ Reviews
Best thing I ever did!
I am an abused wife and was an abused daughter. My husband is very controlling and wants to make sure he knows every thing I do. Well I did this after feeling like I was at my end. I didn't have to go anywhere, I didn't have to look into any one's sympathetic eyes. I could just spill my guts and Jessica would respond. She helped me think about my value,( which I have been trained over the years that I have none), that I have a place and should respect myself for who I am and what I have to offer. She is helping me learn to set boundaries on the abuse. I feel safer and stronger and more like living than ever before. It's great to get it out with someone that won't condemn you , but will listen and help.
And if my husband must see what has been said, it's all available to go back and read.
If you are looking for something like this, you have arrived at the right place. Just do it and learn to be healthy and free!
I signed up for the free trial as a first step to working through my mental health issues. I did the questionnaire and then it asked me to write more stuff to assign me to an appropriate counselor. I poured my heart out for a day and a half and then they just cancel my account out of the blue. I got an email that says that this is not the platform for me and they can't help me and they urge me to seek other forms of help and blah blah blah.
What? I'm not even good enough for a hello? You scumbags.
Therapy Moving Forward for the Busy Life's of Patients
I do like how Sarah and I are working together so far. It's just the beginning but it's is a positive step towards progress.
Today Sarah and I had a live chat session and I can say I don't care to much for the format. There were a few occasion I lost my place when typing, or I'd start typing and it would move to a previously written area.
Maybe having the chat feature work like the messaging area of the app. Where each time you send something you write it creates a new paragraph. Or blurb.
Besides that so far I am getting a lot out of the service.
I love BetterHelp
Betterhelp is a great ecounseling website. I really like that they have the free 7 day trial. It definitely helped me decide that ecounseling is a great way to talk to a professional.
Just what I've been looking for!
I've never been able to keep a regular therapist because I move around so much. With BetterHelp that's no problem. Plus, I personally feel I can communicate my thoughts and feelings much better in this medium than in a face to face setting. And it's much less expensive than traditional therapy! It doesn't hurt that my counselor is very responsive and helpful. Couldn't be happier!
Worst service ever
DONT SING UP THIS COMPANY WILL TAKE YOU MONEY THE FIRST WEEK YOU SIGN UP AND IF YOU GIVE THEM A CALL THE ANSWERING CENTER THAT HAS NO ACCESS TO YOUR ACCOUNT WILL HAVE SOMEONE ( NO NAME , TIME) CALL YOU WITHIN 1 BUSINESS DAY. I WAS CHARGED $90 THE FIRST WEEK I TRY USING THE SERVICE.
As a therapist myself, and as a person who has gone through therapy in traditional settings, I found betterhelp to be a wonderful alternative. I was matched up with a very competent and supportive therapist, who has been a real blessing to me at this time in my life. She has been very good at keeping in touch, very accessible. I also found things moved very efficiently when I signed up.
It is very nice to have someone there you know you can trust to run things by, to assist you with difficult decisions, to help as you sort through goals and changes in your life.
I'm going through a lot of emotional challenges right now. BetterHelp linked me up with a very professional and caring therapist. She is very responsive and helpful. Also, I love the interface for communicating with my therapist.
Thank you BetterHelp!
Experience with betterhelp please contact me
HI there, I would ask those of you that are unsatisfied with the service to contact me please. If you are satisfied with the service, I welcome those too. As I would like to know what it is that you like specifically about it, as well as what you do not. I do not work for the company so I am not an employee looking to fix things. I was a client for a brief time actually earlier last year. Tattooedpaws@yahoo.com is my email..thanks!
A waste of my time
This site actually did nothing for me - good or bad. I decided to at least try the free time, and signed up. After 5 of the 7 days, BetterHelp had said..... NOTHING. Then, on that evening, I get a note saying 'your account has been deactivated' - not by me, by them.
So just don't use them! You are just wasting your time
I'm very surprised to see these other comments that they were getting charged before their trial was up. I didn't get charged until the 9-10th day (Probably because the weekend idk). This was my first time seeking therapy, so I was a little apprehensive when someone close to me suggested trying this. The person they connected me with has made a huge difference already. I really appreciate what it is they all do for people in need of help. I have no complaints or concerns at the moment.
Betterhelp is a wonderful service. I have been having a really hard time and feel so alone no one to talk to. I have try face to face therapy before and I can't open up to them. My therapist told me I avoid everything and therapy not for everyone. Well I have been working with a therapist here on better-help for a little over two weeks and I been able to say a lot. This Service has been a blessing to me. I can send messages anytime I want how many I want and she responses every day except weekend but I get that. I love you don't have to wait to say what's going on inside. Also there is someone that cares and hearing what you have to say. The only thing that is a little hard for me is when you don't see the person or can't here there voices it's hard to know exactly what there meaning sometime. But other then that this service is amazing. It is helping me change the way I think and handle my problems so I can continue living my life. Thanks betterhelp!
BetterHelp has been great. I'm so glad I decided to seek online counseling. At first I wasn't sure it would work like in person does, but it really does if you need someone to listen (or read, in this case), and want to be able to communicate with them at various times throughout the day or week. Couldn't be more satisfied!
Helpful Service Available Every Day
This service has been very helpful in sorting out my thoughts and issues. It feels good to know I have someone to chat with about my feelings any day of the week. For me it works much better than weekly in-person counseling because I don't have to wait for the appointment before I can talk through things.
Bad Reputation = No Business
I just want to say, I was about 5 seconds away from signing up for a "free" 7-day trial, but after reading these reviews, I decided not to. I did see all the ones saying it's a good service, and I really do believe them. Online counseling would be perfect for me, however, it's disconcerting to see all of these instances of shameless money grabs. My job only provides me with a small income, and while I could afford to pay $45 a week, I can't afford to have somebody taking money out of my bank account without notifying me of the transaction date beforehand. It's a shame that even though this may not be the norm, there are enough of those kind of reviews to make me not want to take the chance. Go ahead and comment on this with your generic customer support answer, but I suggest you guys actually take a good look at your business practices. Maybe you would end up making more money from people like me who can't afford to be financially preyed upon.
this company is not a legitimate company with clients well being in mind. They scammed me out of $140 even though I cancelled during my trial period. My account is now overdrawn due to the fact that they took money and I never received any counseling, emails or phone calls. I am seriously disgusted with them and think they should do the right thing and fix this. WHAT A SCAM. Do not trust them. I called Tuesday and was told I would get an email with confirmation and called today 6 times and was hung up by the "answering service" 2x. This is a joke,, please if you need help find a legit company and don't sign up for this at all
I have been using the Better Help service for just under a week and already feeling better about myself. My counsellor is very kind and has given me helpful suggestions and ideas and is also very quick at responding, especially at weekends. I will continue using the service. Highly recommended.
Free trial still got charged
I signed up for Betterhelp on their free trial. One of my first questions to their counselor was around their fees - they are expensive, and counseling isn't great if puts you into financial difficulty. He wasn't able to help me, so I cancelled my trial - but I still got billed! I wouldn't trust them again.