BetterHelp Reviews
BetterHelp Customer Reviews
-
Sort Reviews By:
The Best Help
Better Help really helps!
I have had a great experience with my online therapist at Better Help. With my work and home schedule, I struggled to find a therapist that I could see routinely, and when I was in dire need to talk to someone asap, I'd often have to wait days before I could see my therapist.
Better Help has changed all that - I can speak with my therapist when I need to, and can always work around my schedule to talk at times convenient for me. Having someone available 24/7 is so reassuring and helpful. I highly recommend it!
Great Help !
This is so useful for so many reasons:
1- If you travel a lot, it's not a problem. Your counselor is a message away. Also logistics isn't a problem. You can be in your PJs :)
2- It's easy schedule live sessions, and you don't have to wait a week or two like office appointments.
3- It's affordable. It's the price of a nice dinner which I would treat myself to once a week anyways.
Plus my counselor is super supportive and empathetic. In three weeks, I'm a long way from the emotional mess I was when I started.
Thank You!
Ripped off!
I signed up with BetterHelp because they promised a 1-week free trial. I assumed they would advise me or send me an email when the trial deadline nears to ask if I wish to continue or not.
I got the shock of my life when I received an email from them today (my 7th day) saying that my trial has ended and a total of $159.96 was deducted from my credit card.
I immediately cancelled my subscription. In my account page, it's saying "Current Plan: No Subscription"; however, it's also saying "Service is paid until 12/27/2017." I don't have plans to continue availing of their service.
I have sent them a total of 4 messages today, but only got automatic replies.
I NEED A REFUND! THIS IS NOT THE PROPER WAY TO DEAL WITH CLIENTS WHO ALREADY HAVE EMOTIONAL ISSUES.
Hi Jing, we're very sorry that you've had this experience. Please don't hesitate to get in touch with us at [email protected] with any billing concerns, issues, or questions that you still have. We're happy to help!
What are you talking about? You had to accept when you entered your credit card info that if you didn't cancel before your free trial was up they would charge your card 180$. They then break down what that means (45$/week) AND explain the reasoning behind their doing this. You were clearly just too lazy to read, and now you're leaving negative reviews on a legit company because of your own stupidity. As a patient who's actually gotten amazing help and service your review offends me. Also, word to the wise... Don't provide your CREDIT CARD INFO to a company, if you aren't willing to pay the agreed upon amount. D'UH!
surprisingly good
You Literally Have Nothing to Lose
With free communication your first week, you literally have nothing to lose. I've never had a counselor before, so I was unsure of how I'd feel reaching out to someone and telling them about my insecurities, but it was surprisingly easy. I think it's because I don't know them, so I can be completely transparent.
I love my counselor! She's really been able to help me through some things. I love the accessibility of BetterHelp!
Professional and Comforting
They are always there!!!
Help for the better
I have really been enjoying working with Hillary. I use the app a lot, it is great to have access to BetterHelp anywhere I am. It has only been a few days, but Hillary has suggested some great things for me to do to boost my motivation, and cope with my anxiety.
I think this is a wonderful service. I was in counseling when I was younger, and now that I am older and independent, I learned how expensive counseling can be. I had no idea online counseling was a thing, but it's great and it's affordable. I am so happy I saw your advertisement on Facebook.
Low Barrier to Entry
Awesome experience
Can't beat one-on-one, face-to-face, but closest thing to it.
Only advice- watch your subscription! I did not realize we had to pay the weekly subscription monthly- poor reading on my part....but pay attention after the trial ! Enjoy
Insane Scam
Their services are true, even though horrible at best, you will receive a contact with a so-called certified psychologist, the real scam lies on the free trial though, after a week they automatically charge you 260$+ there is no choice to remove your credit card or cancel your account, only a selection to stop the next payment circle.
Imagine people in financial ruin going there to seek help and getting ripped off their rent payment, it's a disgrace.
I fell victim as well, asked for a refund, and I'm in a process with my bank to get them blacklisted.
Hi Alexander, It sounds like you've already reached out, but please don't hesitate to get in touch with us at [email protected] with any billing concerns, issues, or questions that you still have. We're happy to help!
Hi Alexander, did you get a refund? I was also shocked to get an email from them saying they deducted a certain amount from my credit card. They're fooling people by promoting free 1-week trial everywhere.
You guys are idiots. You sign up to a service with completely understandable billing cycles, don't read the terms, and absolutely blow up when you get charged. You deserve it more than anybody has ever deserved anything on planet Earth.
Buyer Beware?
Happened with my just today! Left them an email as soon as I saw the transaction. Did you get your refund?
Were you able to get your money back? The same thing happened to me
Hi. I have cancelled my trial before it ends (which is on nov 12). I am worried that they may still charge me too. I do not even have that much money in my bank account since I am a student who relies on the allowance from my parents. Did you find anything regarding the deactivation of your account? There's no 'remove account' option. Only cancel plan option.
Yes i got my refund. I contacted their support and sent an email.
Hello everyone, please feel free to get in touch with us at [email protected] with any billing concerns, issues, or questions that you have. We're happy to help!
Did you get a refund? I'm also victimized today.
Off to a good start
Something I will Surely Miss
Help on the go!
Naysayers, you are wrong!
This is a serious case of don't know it until you try it!
Counseling through BetterHelp is not only amazing, but super convenient. I have grown so much using BetterHelp, and I adore Leslie York, my counselor. She just gets it. She is honest, down to earth, and she asks questions that not only help her get to know you, but you get to know yourself.
I am so happy that BH is available. If I am having a bad day, a vent session or just an I need to talk is a click or thumb tap away. I don't have to wait for an appointment or try to get an emergency one.
Try it out if you haven't. You will def be pleasantly surprised. Their customer service is also amazing.