50 ‘Big Fish Games’ Reviews
I'm unsure but I purchased a game that I used to play and then noticed that every month for three months they kept billing me. I don't recall signing up for this, but know that I probably wont appeal in that there commercial power better than mine.
Dishonest to say the least
I can only write an honest, negative review about Big Fish games here, it seems, so that's what I'm doing.
When I first signed up to BFG I was able to post whatever reviews I wanted, regardless of whether they were 2, 3, or 5 stars. Now it seems like about half the reviews I give that are under 4 stars are rejected. The reason given for the rejection is always vague, and that's probably because there IS no reason: I don't do spoilers, I don't use profanity, I follow all the other niggly little criteria that they insist upon, and still these reviews get rejected.
At the same time, I've noticed that a lot of the newer games consistently getting 4 and 5 star reviews, even when they look like tosh, and some of them are the same games where my own negative reviews have been rejected. Naturally, one starts to ask, how many of the other negative reviews got binned?
It seems obvious to me then, that Big Fish is fudging the numbers to make games that I wouldn't like, seem like they are good for every player. It's low, it's cheap and it makes everyone unhappy in the end... because if I buy a game that I hate based on fudged reviews, all that happens is that I don't trust the reviews anymore, or the company. And I don't.
I think BFG has a real conflict of interest situation going on with its reviews system tbh, and it needs to be sorted out - how can it be legit for a games developer (which is what BFG is) to screen reviews of its own games? Oughtn't they to put a disclaimer on the website stating that they are biased in favour of their own product? Clearly they are, and not stating that fact straight up is dishonest to say the least.
As with others, I was wrongly charged by them for about 6 months and was able to get a refund, so I can't claim I was scammed, but I am quite wary due to the fact that they never bothered emailing me a confirmation for ANY of those billings. Real live companies always issue bills and receipts. Why didn't BFG?
And as another commenter here said, it's always iffy when your terms and conditions include a promise that you won't take a class action suit out against the company you're signing up with. I also doubt the legality of this... and many other aspects of this dubious little empire.
Big Fish used to be good, but something happened. I don't know what, but I just don't trust the place any longer. I stopped receiving order confirmations one day, a couple months later my card got compromised. I have bought many, many games and now have access to none of them because Big Fish gave me a temp password that does not work. I don't trust them AT ALL. If I buy any games anymore it will not be from Big Fish, they can kiss my very loyal business goodbye. They SUCK now and it just completely blows because it was great speech therapy for the brain injured!
WARNING - Your account can be banned for NO REASON AT ALL!
Just a warning to fellow players to stop spending your hard-earned money on this SCAM since your precious account can be banned at any time no matter how much of a loyal customer you are.
Recently as I was banned due to "suspicious activity". I assume it was upsetting to ownership that I was on an (extremely rare!) winning streak of 500M chips. After all, it wouldn't be good if those sucker...er, I mean players won big and didn't have to buy chips! Really, their "Terms of Service" is just a really long document saying that you can be banned at any time, for any reason (or no reason!).
To make matters worse, they banned my wife too (just for the heck of it, I guess), even though she didn't have more than 1M chips and never won much. Hopefully some players see these messages and realize that they too could lose their account instantly if they hit it big.
I've used BFG for several years and been happy with the service, but after my last purchase 2 months ago I noticed they continued to bill me each month since, without my knowledge or authorisation. When I looked at my account details, it clearly stated that my membership account was inactive. Customer service sent a standard response about monthly subscription, the wording of which suggested it was a mass mailout i.e. lots of people have been affected by the same 'problem'. Something has clearly changed in their business model, which now basically involves taking your money for nothing. STAY AWAY.
Your Payment Info is Not Secure!
History repeats itself with Big Fish. This is the Second Time our credit card was hacked.
The first time was in October/2013. The payment information on file at BFG for my wife’s account was compromised.
When she notified BFG of the security breach and that she subsequently had cancelled her BFG Game Club Membership, she received a condescending, unprofessional response from their Customer Support Staff. And as is typical with this firm, the response was filled with rhetoric, a hollow apology and of course a denial.
Nothing more. No offer to research the issue; no review; no nothing. As a result, she vowed never to purchase games from their site again.
Honestly, I thought she may have overacted. So in March/2015, thinking it was safe, I opened my own account at BFG. I foolishly thought that not joining their Game Club and purchasing games without having my payment information kept on file would be safer.
Well, I was wrong and as usual, my wife was right. My credit card information was compromised. Again a credit card that was used only to purchase games at Big Fish Games was compromised.
Coincidence? Hardly. Not BFG fault? You have got to be kidding!
Fool me once, shame on you. Fool me twice, shame on me. I will not be fooled again.
Stay far away from BFG. They may have the monopoly on PC Games, but there are other more reputable firms out there. Hopefully, more people will realize what scum they are and find other sites or more enjoyable activities to take up their time.
I know we have.
BIGFISH CASINO “MARKS” your acct to lose after bigger payouts, distracts with contest fun + Sales hoping you buy chips. DO NOT BUY FAKE CHIPS WITH REAL MONEY
Last year (2014) when I started playing BFC I got a couple of nice hits on a slot games. Anyways I had 29 million chips in my account and was so pleased. I am the type of person that shares my wins with others through scatters.
Anyways, I was scattering in snow when someone at the table warned me that I was now marked and then quickly left. I was so confused and asked the other pIayers at the table what that meant. No one knew. Anyways things went downhill. I lost all and became rather frustrated with tthe game. Over the next while, nearly every time I would slowly build up to over 1 million then all would be lost. After each slow climb.. BFC would take it all back. I would try every possible slot and blackjack table and the same results. Nothing. Then it would let up for a couple of hours and I get lucky because someone with lots of chips contributes to the shared pot that I won into. Then when I start feeling confident they pull the plug.
They claim their payout is the same as a regular casino. I totally disagree. When a casino slot isnt paying... one can always go to a different game or slot and have different payout. When BFC decides not to pay, it doesnt matter which game it is - they JUST DON'T PAY.
This is so unfair and doesnt give us the opportunity to gain our chips back. It is so obvious they tighten the payout during your sales and really don’t care if we delete the game if we are refusing to buy chips with real money.
I stopped playing for several months after that and then decided to try the game again hoping things had changed.
Well I won 2 tourneys and had for the first time in a year over 20 millions in my account. Within a day or two .. all of a sudden all I am getting is mostly zeros… Thinking wow… here we go again! I have to warn others. I have read on this facebook page that some are spending hundreds of real dollars to play this game and it is rigged.
Since I have formed this opinion and spoke out, I have not been able to hold on to my winnings. What a surprise! I even tried to test this theory by creating another account.. but BFC banned the account.
Too many times BFC has written back when I would lose so much and then was having major problems with freezes and boots during play. They would write back offering condolences for my "run of bad luck" and my “bad network connections”. Well there has been way too many "runs of bad luck”. It is no longer fun at all. You have created a bunch of depressed people with 0-100k chips that squat at the bonus pots hoping to get something since the spins don't create scatters or wins for the vast majority. I used to be able to hold on to my chips and having fun being able to scatter for myself and others, but now .. not even a day and they are gone. I know for certain that so many feel the same as me .. all you have to do is read their status. PLEASE DO SO.
I used to absolutely love these games and have had the opportunity to play with a great many people out there from all around the world.
People - I am as honest as the day is long and I know I am right about this. BFC doesnt care about anything other than to distract you with contests and fun things on the web site and hoping that you overlook the tight payouts and the “losing streak”. Please don’t buy chips with real dollars. If you insist on gambling online. Buy real chips with your real dollars. You might get lucky. BUT YOU CAN’T CASH IN YOUR CHIPS AT BFC.
(A once happy loyal player)
Not a free app
This game is not free it is the most expensive game out there, they say you can play for free but you can't they give you so few chips and all the games cost so much to play you only get a few spins a day, and if you say something bad about your experience with the game on their facebook fan page they delete you from posting so no one will see all the bad reviews. save your money there are loads of other games for free on facebook. if i could give this app zero stars i would,
Honest Company- But Has Issues
If anyone posts here about BFG being a scam and getting billed inappropriately, it means they are too stupid to read the clearly understandable terms of service.
If you choose to join the club you will be billed monthly and get a free game credit for each month. Which means all the people posting here who claim to have been billed for X months should have X number of game credits for free games on the website.
You can drop out of the club any time and keep playing your games already purchased games.
That said, BFG has gone down hill in the last year. No longer a forum where members can just chat with each other. No longer a Live Chat to contact Customer Service. Games for Macs are being released with technical issues.
I am borderline remaining as paying club member at BFG. There are really good deals but I feel quality of experience belonging to the website has declined rather dramatically.
Still- they are legitimate and 99.9% of those claiming this is a scam company simply did not bother to read the terms and should probably not be using the internet.
I have been buying and playing Big Fish games since 2012. I have never had a problem with them making unauthorized debits from my PayPal account. When I joined, I was given the option to become a member of their game club, in which they would deduct a payment every month, whether I purchased a game or not. I declined. I preferred to wait for the sales, in which games were often offered for nearly half off of the original price. Which is why I am genuinely puzzled about all the complaints on here. And no, I do not work for Big Fish. I wonder if people are not checking to see if they have mistakenly signed up for the club? Also, are the ones who are complaining checking their Pay Pal authorized payments? Here's how to cancel it: Here’s how to cancel a subscription or recurring payment:
1.Go to www.paypal.co.uk and log in to your account.
2.Click ‘Profile’ near the top of the page.
3.Select ‘My money'.
4.In the ‘My pre-approved payments’ section, click ‘Update'.
5.Select the merchant whose agreement you want to cancel and click ‘Cancel’.
6.Click ‘Cancel Profile’ to confirm your request
I hope this helps!
Big Fish games website is a Scam
they will charge you 10USD per month on your visa card wihtout let you know.. this is a scam website. dont give them your visa card number.
Big fish casino is rigged
Buying chip & gold packages from big fish casino, is like going to the bank, with drawling money, taking it home, ripping it up, and flushing it down the toilet!
The games don't pay, it's not uncommon to spin zeros 50 plus times on all slots.
Have you ever seen roulette drop nothing but red in 49 spin?
The more you spend the quicker you lose. 15 min before a sale, the already tight slots get tighter.
It's a nice setup, but ran by greedy executives, with zero marketing or customer service skills.
Save your time an money!
I bought one game in January 2012, and without my authorization and without me knowing it, Big Fish has been charging me £5.39/month for 23 months.
Theives pure and simple
I signed up for a game and realized they were debiting me monthly for some club. I canceled immediately in 2011. In 2013, they debit my account for 2.11 and then once that went through, immediately debited me for 265.00. I've disputed both with Paypal and my bank. This is pure theft and this company is dishonest and immoral.
I loved this company for a long time and used to support them with gusto. Until this morning I get a fraudulent charge for Big Fish Casino of $1.99 and a whopping $245 in the middle of the night.
Great Customer Service
I really like Big Fish. The company makes its terms of service and return/refund policies very clear, and if you do make a mistake -- as I have done -- their customer service department gets back to you immediately and solves the problem. Customer Service is amazing at Big Fish!
The games are very good -- the Grim Tales for Mac OS, though, have been pretty hit or miss: sometimes the hints work, sometimes not.
My advice? Try the games for an hour, of course, and know the terms of service before you buy.
Had not ordered a game in over 2 years. Then all of a sudden last night I get two emails from paypal stating that I had ordered Big FISH Casino Ruby. They charged me over $250. I have never played any gambling games. I just filed a dispute with Paypal and hope to get my money back. If this is such a great company, why can't we talk to a live person to see what is going on. This is completely crazy. Do NOT link your paypal with them, you could regret it one day!
I bought a gift certificate using PayPal nearly 2 years ago, and wake up this morning to find that they've charged fraudulently charged me over $300 for Big Fish Casino and Big Fish Casino Ruby. Apparently having purchased something once via PayPal gives them licence to submit more charges without having to verify with a password. I've now had to dispute the charges with PayPal, and will be filing a police fraud report.
Avoid like the plague.
saddens me to give what was once great so low a score
i had been a member since 2005, and for many years recommended BFG to all my friends,, having just cancelled my account in August 2013, i just can no longer do that, starting with "visually appealing prices for overseas people(they rounded up to make the price have the 99, at the end,) to gm after gm not working, to low quality ce games, to closing chit chat with 1 days notice, to auto putting the casino on everyones gm, to closing live chat (while at the same time saying its tempory) to firing so many, to having ftp games that have been out for a while as tgt....
this is not the company i fell in love with, not the company that worked out cs issues so fast it was like magic, not the company thay treated its customers with respect, i see people begging for help on thier fb page,,given the same copy paste answeres (if any)
i do not recommend bfg,,,any more