Care.com Reviews

Care.com
( 197 reviews )
Website: www.Care.com

Care.com Customer Reviews

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CARE.com does NOT care
December 3, 2015
Care.com is not a respectable company. I tried, on several occasions to get them to help me figure out what was wrong my profile and ad to find a caregiver. Each phone call I was reassured the problem was corrected when it was not. They were happy to take the membership money but not happy to help straighten this out. The bottom line...I was looking for a care giver in Vail Colorado for April 2016 following a surgery. Care.com kept sending me emails with "Here are your new care givers for Vail, CO" and they were all from the Phoenix area. Even though the ad has the Vail zip code, Care was only sending me updates on caregivers in Phoenix. I asked them to extend my month membership and correct the problem and they said NO. End of story.

Care.com January 11, 2016

Hi there! I can understand your frustration and we appreciate your feedback. I'll make sure to pass this on to the appropriate department for review!

DISGUSTED SENIOR/DISABLED WOMAN GOUGED BY CARE.COM
October 30, 2015
I signed up with these folks 3 months ago never realizing they were locking me into a contract where they would automatically empty my bank account every 3 mos of $75. I spent about $35 to sign up, then over $100 for a housekeeping /maid service that was completely ineffectual. I tried to reach them via phone, email and Facebook because they "guaranteed their work or said they'd come back and "do it all over again". and they never replied. Now I get a testy email from care.com complaining about the fact that they couldn't process my automated subscription. Tried to contact them to cancel subscription via their phone# and there isn't any option at that # to make a complaint or cancel a subscription. Through their website when you push the option for canceling your subscription it connects you to the page where it again informs you that you need to pay your subscription and gives you a form to fill out for a new credit card. Since I have tried 3 different methods to cancel to no avail all I can do is cancel my Visa and wait 10 whole days for a new one to arrive. I am really angry at this company For a company that lists the word "care" in the title they certainly DO NOT CARE!!!

Christina Ostil February 21, 2016

The care is good at looking for work but the problem that the customers want to charge me wages that are too low for my cleaning business. I had only found a few people to give the job. But there of a lot of customers that want to pay me $10 per hour and it did not include the cleaning supplies with equipment sometimes. The care.com has no knowledge about small cleaning businesses.

Shame on You care.com #udon'tcare.com
October 16, 2015

I was with care.com since 2011. In the beginning I got tons of responses from legitimate future customers. I had no problems getting work for caregiving and dog sitting.

I've recently cancelled my account because they are stealing my money. No responses in 3 months except for scam emails and texts and replies from caregiving companies. I made twice the money finding customers from care.com and sittercity.com than working for a "recruiter" type of company. I'm so mad and disappointed that this company has the nerve to abandon their original business practices and cheat all of us caregivers, teachers and sitters.

What a huge SCAM.

SHAME ON YOU!

Orange County, CA

COMPLETE SCAM
October 14, 2015
I signed up for the free plan as a job seeker. The ONLY people who have contacted me for a job were trying to scam me. In the 2 weeks I was a member I had 4 different people all trying to scam me. It was absolutely ridiculous. This site is essentially a way to advertise yourself to scammers....nothing more. I hope this site is shut down ASAP. DO NOT USE.

False advertise. Tutors
October 9, 2015
I Need a Tutor for middle school. Sign up and paid. The SHSat tutors records shows that they log in once a month or some once in 3 months. "Yes I should sit and wait for weeks for respond , Check your records your tutors don't respond. " Never again !

Total Scam
October 3, 2015
They should be arrested for stealing and illegal business practices. I have an excellent back ground in child care. I spent two hours filling out a detailed profile and paid to be a premium member. I applied to 18 jobs and received one response. The response came from a woman offering a nanny dream job - she had a private cottage on her property on the river for the nanny to live in, the job paid twenty dollars an hour bs bs and more bs. What she really wanted was to obtain a network of girl friends to watch her children for free, as she told me she had no money, so she could maintain her partying life style. Oh and the cottage did not exist either. I soon realized that all the wonderful jobs advertised on care.com were fake jobs that they had made up. I had to cancel my bank card, so care.com would not continue to help themselves to my money and have my bank issue me a new card. Oh and I also started receiving a lot a spam phone calls after signing up with care.com. So obviously they sold my phone number to partners in scamming crime. So I spent a lot of my time and 20 dollars to be totally scammed over.

Jam July 07, 2016

The site is difficult to use compare to others but what really got to me is how L.O.W their hourly rate suggestions are. The only type of caregivers parents will get for minimum wage or under is anything but a legit nanny/babysitter/carer .

This site is a magnet for cheap families that wants to get everything for nothing.

The good profiles will run down the hills when it comes to most jobs as the rates you are suggesting at far, veeerrry far from market rate and what exerienced profiles charge.

I'm based in London which is an insanely expensive city to live in , yet Care.com suggest that 6£ and somethings per hour is enough. LOL . Breaking news for you care.com , in London babysitting rates are between 8£per hour for NEWBIES ,for the most experienced 10£ per h. For nannying it's 10£h for NEWBIES and between 12£ or even 15£ per hour for the most experienced .

As a result , they will be very unlikely to attract the best care profiles.

Care.com is a no no...

its not worth it
October 1, 2015
you pay for the premium membership so you get hired but not a single person responded to my applications. I uploaded a picture for my profile bio and it was not accepted. There isn't a lot of job listings in the area and nothing much to choose. So I cancelled my account and they can charged my cc. I am very unhappy and most likely will not recommend this site. I will just find a job on the newspapers or from a family friend I know for extra income. I'm sorry. It's not worth it checking my empty inbox......

I had been a member since 2009 and was terminated for no reason.
August 20, 2015

I am sadly losing my caregiver of 2 1/2 years who I had found on care.com. I am a single mom to a special needs child, now he is a teen. I ordered a one month subscription this morning and updated my ad from 2 1/2 years ago.

This afternoon I was kicked off for no apparent reason. Care.com said they have the right to do this and not tell me a reason why. I feel I am being discriminated against and so is my son. I have been on their site since 2009 and now I am not good enough?

I am very frustrated because the woman on the phone acted like I did something wrong. If someone or something is discrediting my name, I should have the right to know about it.

This is so senseless and wrong and now how do I find a childcare person for my special needs teen?

Care admits that 90% of its profit comes from unauthorized billing.
May 15, 2015
Last shareholder meeting it was said in layman's terms that that the aggressive marketing has proven to be effective and profits should be coming in 2016. In recent years care has taking a loss because of the explosion in expansion in 16 countries an merging with other companies. Care.com targets fist time users who will not see the auto renew billing and is cashing in on this fraudulent modern tactic that is illegal in many states yet still managed to fly under the radar with the 200$ million that has been invested.

Deborah Hemsworth May 16, 2015

Notice how Care.com member reps have stopped with the rebuttals and mindless, useless comments..Do not let Care.com seem like they CARE when they clearly DO NO CARE. If everyone on every review page page would let it be know what a fraudulent thieving company this was. NO more kids would die, or be abused and no more hard working families would be ripped off and waste time with this unethical company.. I have chased member reps away on almost every review board because I have done my homework. If they say one word on any of these boards now they will come off looking stupid. Revenge is a dish best served cold my friends.

Deborah Hemsworth June 05, 2015

Found this today. Very compelling evidence that back up what parents are saying about Care.coms background checks. (Care.com)

Google: NBC Investigates caregiver sites found approving sitters with arrest records.

ALSO, Google: NBC 5 Chicago "Criminals pass background checks on sitter sites". (Very informative news video about Care.coms background checks.)

Care.com...horrible excuse for a company
May 11, 2015
I recently joined care.com in hopes of finding a caregiver for my elderly mother. Two days later I received an email from them informing me that I had been removed from their site. I called them multiple times to ask why and they refused to tell me the reason. After reading up on this website/business, I would not hire anyone related to this site to care for my dog let alone a human loved one. This business should be shut down!

Deborah Hemsworth May 12, 2015

For more information about how Care.com is not fit for childcare/senior care let a lone a cat or dog please visit these sites as well.

"PIssed Consumer"

"Compliants board"

"SiteJabber"

The doll house(care.com doesnt care)

One nannys experienc

Waffles at noon

Hi YA

1000's of statements saying the same thing.

For Fake reviews visit:

The BBB (Care.com pays BBB $500 a year to monitor reviews)

Care.com reviews-see what people are saying. (always top of the pile when googled because it is owned and operated by Care.com)

Any mom blog that is sponsored with the Care.com logo at the top of the page...NONE of these pages will accept a less than perfect. review. OR any page that has a Care.com logo on top is fake.

Deborah Hemsworth May 13, 2015

Correction: I realized many of the boards do have the care.com logo...many of the blogs are fake and sponsored by care.com..the real blogs are Welcome to the Dollhouse and One nannys experience , Waffles at noon. There might be more those ones are easiest to find. Complaints board and Sitejabber are easiest to write a review on, will not take you all day to sign up and dont have to use facebook

UNDER INVESTIGATION BY THE FEDERAL TRADE COMMISSION
April 9, 2015
Care.com has and a long laundry list of corrupt dirty business that is finally coming to light with the multiple class actions suits that are upon them. The Ceos are running scared and the shareholders and pulling out. The fall of this horrid company with be a celebratory day for many. CHEERS

Nothing but scams
March 30, 2015
If you're serious about being a babysitter or nanny, do NOT sign up with care.com. I have experience babysitting, and still could not find a job on care.com. I assumed people did not trust me, so I paid $60 for a background check. Still no job messages. So I paid $20 for a premium membership, which supposedly puts you up high in the search results, which would give you more job opportunities. Only ONE person messaged me, saying they needed me and blah blah, then said they would contact me that evening to continue discussing, but she left me hanging. Besides that person who couldn't get back to me, I got THREE texts/emails from different addresses that were very obviously scams. So long story short, I spent $80 trying to find a job, but only got scammed over & over again. CARE.COM is LITERALLY the WORST website I've ever had the misfortune of joining. Do not waste your time.

Deborah Hemsworth April 07, 2015

Care.com was once a reputable company. It is no longer a good place to find employment or childcare. They sunk to the lowest of lows with bait and switch auto renew billing and a reckless who cares attitude. They are fast becoming one of the most hated companies in American history. There are more nasty hateful one star reviews on the net about Care.com than any other company known to man.

William Maniord May 11, 2015

Thank you so much everyone for your reviews regarding care.com. I would not advise anyone to use this company

Scam
March 20, 2015
I put my profile on Care.com as a potential employee in early January, and have only received one job offer for a live in position, although my profile did not indicate availability for a live-in position. I have applied to several other hourly positions to no avail, yet... I see those same positions being offered over and over again. I realize I am not paying this organization to bump up my profile (as suggested by Care.com), but I did not think that to be necessary to obtain employment, as I can easily pass a background check I do not have to pay for, have sufficient experience, and come with an excellent reference from my previous employer in the state I moved from. So, I decided to see if Care.com charges both potential employers and potential employees, and they do. From my own personal experience with this website, I can only deduce it's more profit motivated than anything else, and if you don't pay them to "help" you get a job or a caregiver, you won't get a job or an employee. On that note... I would advise both potential employers and employees to go with an organization that has a good reputation, and pay them for either services or employees. They run background checks on their employees, and they don't charge their employees for it - which already makes them more professional. Employees are responsible for their own taxes - which already makes them more professional as people, and those organizations WILL make sure you're happy with your service, or find you a replacement - without going through the extra expense and hassle of this website. P.S. They have a whole web page dedicated to fake reviews that rave about their services. They should be shut down from this sham.

Deborah Hemsworth March 27, 2015

****WARNING*********Care.com and the BBB.org are fraudulent businesses that should be shut down by the federal trade commission. They both are running a pay for play, very misleading businesses. Both intentionally rip consumers off with misleading and fraudulent information. Care.Com is unsafe service that should never be used for childcare for any reason as best it would be ok for pets.

Children are dying because of this service and Care.com does not Care. They will treat any problem between parents and caregivers the same way with the up most disrespect..An automated response to the email. That the account has been terminated. If your Child dies you will receive this message. Care.com are not liable for the accuracy of any information provided and are not liable for your children's safety whatsoever.

UBER Family
March 10, 2015

Care.com is merging with UBER to start UBERFAMILY a pilot program in NY and the woman who is the CEO of care.com said this in an interview!!!!

"age and die in grace" with UBER and Care.com

What an atrocious thing to say .. what an ugly thing to say .. neither company is really a COMPANY that provides a service, they are technology companies that use social network platforms .. there is a difference between those companies and an established service organization.

That is the most atrocious thing, even their usage of the word care is profane; it diminishes what care is and to say Care.com is merging with UBER to start UBERFAMILY a piolet program in NY

"age and die in grace" with UBER and Care.com

is disgusting to contemplate .. that is like the DirectTV customer vs DishNETWORK customer eating an egg salad sandwich you found on the bus.

Deborah Hemsworth March 22, 2015

My thoughts as well. Very well said I will pass this opinion along on another review at Jabber.

They let people scam you
February 25, 2015
I recently got a Babysitter off of this website and she scammed me out of money. When I reported her to them they deleted my account and did absolutely nothing about the situation. Be very aware on this website

Nicole Choclate Baker February 25, 2015

i have been a member of Care.com for a little over 2 years now and i had applied for hundreds for positions and i had never ever worked for this company they keep sending jobs that suppose to be hiring but i had never gotten a ligit response i really think this is not a company thats helping people like me to get hired...why do that?

Carla Weitch March 10, 2015

I had a situation where someone tried to hire a "bunch of sitters" from care.com for a long period of time (marathon childcare), and it was a disaster, nobody showed up, or they promised they would, the cancelled at the last minute and the others were not quality people, they were horrible actually, not paying attention to the kids, eating out of the family refrigerator without asking, talking on their phone, texting, letting the kids watch cartoons all day and not taking them out even when they wanted to go out, because she didn't want to mess up her new hair style and there were a lot of other issues, that came up that showed it was not a legitimate way to hire a babysitter.

It is tantamount to child abuse and neglect to try to rely on care.com for child care needs. You may as well advertise on craigslist for a sitter and pay for her background check yourself. They dupe you into thinking that your getting the cream of the crop, for the simple fact that you can see a picture and little notations about the person. There are no protections for the parents or the sitter, none whatsoever; your on your own. With care.com they are exploiting parents, that's all there is to it.

Carla Weitch March 10, 2015

PARENTS are suckered into paying because they see pictures, hundreds of pictures and get ALERT ALERT, which is really SPAM, have you ever had popups .. now you know what I'm talking about.

Deborah Hemsworth March 13, 2015

Care.com is the worst internet childcare service for bad business practices, unethical and predatory billing practices, customer service, Terminating accounts for reporting a problem. They will terminate a parents account if any child dies in a Care.com caregivers care. Without warning or explanation, or apology. Every problem big or small is handled the same with with a auto generated response to the caregivers/parents email that they reserve the right to do whatever they want whenever they want with no explanation or refund. They are criminals..The CEO are greedy, abusive gangsters that have no regard for children, the general public or anything. BBB has been covering for them for years for a large premium. The Ceos have stolen/ watered down the company and the shareholders have lost all of the investments to boot. Im really hoping Shiela Marcello( CEO) gets whats coming to her. She will find herself in the trunk of a car one day.

Deborah Hemsworth March 16, 2015

Predatory and unethical billing. Horrible and negligent customer service in the new normal for Care. Com. Care.Com in an abusive scam company that put kids lives in danger daily with incomplete incorrect and unverified information that it given to parents for a large premium. It has a huge disclosure and disclaimer so deep about recurring billing that even Nancy Grace could not find it. They are not liable for ANYTHING If if your kids Die.

Deborah Hemsworth March 18, 2015

Care.com is a criminal company run by money hungry, dishonest Ceo's who operate one inch with in the law. The dishonest, unethical and predatory billing practices are what they are best known for as well as the incomplete, incorrect and expensive background checks run by a BS .com outside company that holds no responsibility for the accuracy /nor does Care.com. Care.com terminates accounts for any reason, with no explanation even if a baby dies.

A complete scam.
February 24, 2015
After two months of paying for premium membership and contacting dozens of "employers" I didn't receive a single response and realized that those job ads were all fake. Dating sites use the same tactics. They create fake profiles that are too good to be true to encourage people to subscribe. Too bad I can't sue them as it would be impossible to prove that those people don't exist. Besides, I should have known better. Why would somebody in their sound mind pay for something that is available for free on Craigslist? Well, I learned my lesson the easy way. It only cost me 40 bucks :) One more thing, when I decided to cancel, I found it nearly impossible to find the right page. They hide it very well.

Belen Manfredi March 30, 2015

That same thing happened to me! I was so angry that I paid for membership and NOT ONE family was contacting me back! When I finally decided to cancel, because those greedy care.com worthless jerks automatically renew your account, I went crazy looking for the right page to delete my membership. Huge waste of time & money

cathy smith October 03, 2015

Same thing happened to me. I soon realized that the jobs they were posting were all fake. I spent at least two hours filling out an extensive profile, paid to be a premium member, applied to 24 jobs and did not get one response. Well I did get one response from a woman who was looking to establish a net-work of girl friends to watch her children for free so she could maintain her party life style. I do have an excellent back ground in child care. I had to contact my bank and get my bank card canceled and issued a new card, so they would not continue to take my money as they pleased. Total SCAM

Unethical and Deceptive Practices!
February 24, 2015
First of all there is NO FREE MEMBERSHIP! However they try to mislead you it is not any sort of membership. You can browse the website for free(like you would do anyway) but it is not a membership. ALSO be very aware that each membership will bill you each month automatically!!! You have to contact them to cancel or they will snatch the money from your bank account.I tried to use this site last year. I found a helper for a one time job. But I could not use the site after that, customer service did not answer me, so I cancelled my membership. This time I tried giving it a second chance looking for a job. After I paid again for what they call a premium membership I can not apply for any jobs. After too many emails and ignorant responses from their customer service I am told I have to pay again for a separate membership to apply for a job. But they did offer me a 20% coupon off if I want to sign up again. The thing is there are online coupons for 35% off to join! I never trust a company that gives new customers a better deal than existing customers. It usually means they do not care about you once they have your money. Tried giving it a second chance but regret it. Who ever owns this site is getting filthy rich off of your money to run a second rate website.

What's Behind care.com's Deceptive Business Practices
February 3, 2015

This company (care.com) uses predatory, deceptive and fraudulent marketing techniques to advertise their business. It is a "Bait-and-switch" model. They advertise and actively promote their One Month Premium Membership. Once they have your credit card information, they continue to charge you without providing receipts until you happen to discover their deception.

In addition, the people they offer are clearly not properly vetted. I had to pick through some very questionable prospects to find a qualified person. The two people I finally hired were known to me through other sources - in other words, at the end of it I really hadn't needed care.com at all, though the time I lost dealing with emails and strange people can't be recovered.

Care.com is WELL AWARE that their "disclosure" is difficult if not impossible to find. If it was so clear, then there would not be hundreds or even thousands of complaints about unethical billing practices! If you were SO SINCERE about your apology, you would notify your "clients" EVERY SINGLE TIME you billed them, which you DO NOT DO. Other companies have no issue doing that; I pay Adobe, the Times, etc. monthly and I know it's happening because THEY REVEAL IT by supplying a receipt. Your practices ARE DECEPTIVE and fraudulent AND YOU WELL KNOW IT. Shame on you.

Amy Segarra February 24, 2015

Yes I found it deceptive and cancelled my membership. Just feel like it is deliberately misleading and when emailed customer service I received rambling responses with out resolution. I think customer service is just a robo emailer or something. Anyway I also gave them a bad review on BBB site. Hope they improve, but I think they are unethical and deceptive!!

Deborah Hemsworth March 13, 2015

BBB is paid off by Care.co to keep the rating high. The reviews do not count for the rating. The review you wrote will most likely only be seen by you. BBB is also a criminal company as well as Care.com. BBB is controlled by about 100 companies that support the business by paying 100,000s of dollars in fees and Care.com is one of them. BBB is the only company that boasts about Care.com. The review boards that do have a decent rating are also owned and operated by Care.com...the real reviews are on jabber and here.

Care.com Promotes Abuse
February 1, 2015

Care.com Promotes Abuse: My wife, Barb, is an incredibly gifted nanny as can be attested by the parents of local Swedesboro & Mullica Hill NJ children who literally hold her legs to prevent her from going home each evening. She learned compassion and patience early on through our permanently disabled son - crippled by Cerebral Palsy at birth. The many hours she spent cultivating child education proved fruitful through three siblings that garnered top educational honors (one is in his 3rd year at MIT, another at St Joes, and the youngest recently accepted into top engineering colleges around the country).

In the beginning of 2014, Barb worked for a Mullica Hill mother who was so abusive to Barb and all who serviced her home (e.g. home builder, landscape contractor, electrical contractor, painter, etc.) that Barb would come home in tears almost daily under her employ. After a couple months, Barb could no longer tolerate her abuse and gave her notice. That woman was so vindictive that she trashed Barb's reputation on care.com and with no chance to defend against allegations, Barb's work profile was immediately terminated from that major job resource without a venue to defend herself. Barb never quit a job in her life and that work ethic, aside from the baby's well-being, drove Barb's attempts to modify the behavior of a narcissistic mother who could prove a challenge to Freud himself were he alive today.

In conclusion, care.com maintains a pay-to-play subscription model that indirectly allows unethical individuals such as this Mullica Hill woman/employer to conjure 'God knows what' to destroy the reputation of hard working individuals who, I might add, are not provided a process to defend themselves (e.g. employers who pay the subscription fees are given unbridled autonomy to destroy the livelihood of whomever they please).

We remain hopeful that an astute law firm will take up this cause to force care.com to amend their one-sided termination policy. At the very least, and without mentioning names, care.com should do a quick search on Mullica Hill mother-employers who have drawn an inordinate number of complaints. Guaranteed that one name will stand out amongst all others and that her profile will warrant further investigation. Subsequently, the nanny profiles that this deranged individual has so callously destroyed should be immediately reinstated.

I welcome comments from the nannies who have been displaced by the above Mullica Hill mother/employer. The mere fact that I need not mention her name should reassure those affected that together, we can legally put a stop to her unscrupulous behavior. In the mean time, let's hope care.com fixes the gaping hole in their business model.

Care.com Membercare February 02, 2015

Hello Maurer,

I sincerely apologize for your negative experience with our site. I would highly recommend to contact our Representatives at 877-227-3115 to report any concerns you have on another member. We want to promote a positive atmosphere, and in doing so, encourage all members to contact our representatives whenever there is an issue. Moreover, per policy, we reserve the right to remove anyone for any or no reason and instill this policy to ensure safety within the site. I hope this information was helpful and wish the best for your wife's future endeavors.

M Maurer February 05, 2015

Care.com appears to be run by a legion of robots and drone subordinates. Who else would write 'I' and sign with an ominous 'Membercare' moniker. This is Artificial unIntelligence at its worst and a sign of things to come if 'live' human beings don't reach out to other human beings for similar services. I challenge anyone to call the number provided by this disingenuous drone and confirm that there are no life forms at this company. We've called at least 50 times over the past couple of months and have yet to speak with a human being and/or receive a call back. This company's email boiler plate, "...we reserve the right to remove anyone for any or no reason..." has become their mission statement. So everyone has a single place to look for competitors, please to add to this post similar services ran by companies with humans at the helm.

To Care or Not to Care
January 30, 2015
I utilized care.com to find a nanny. Although satisfied with the nanny I found, I did not read the small print and would consider this company to be "non-user friendly." They had my credit card and debited $79.00 a month after I found a nanny. When I finally caught-up to the charges, they stated it was too late for a refund and took $790.00 out of my pocket for nothing. I would be very leary of a company that relies on small print to be trustworthy of finding someone to take care of the most precious commodity, your children. Very unhappy with their policies and slippery ways of doing business. When you have a good product, you do not need to rely on such tactics.

Care.com Membercare February 02, 2015

Hello Karen, we are glad that you found someone with our site, but apologize that you missed our auto renewal feature. We always want our members to be aware of this feature which is why we disclose it on our enrollment page. Nonetheless, we appreciate your feedback and will be forwarded for further improvement of our site.

M Maurer February 06, 2015

Sheesh Karen, you didn't take the hours of time from your busy day to read the fine print during enrollment?

William Maniord May 11, 2015

Horrible company. care.com should be shut down.