CenturyLink Reviews

About CenturyLink

CenturyLink, found online at CenturyLink.com, describes themselves as a leading provider of Internet, TV, Voice, and Security services whose goal is to make these things more affordable and less complicated for the average homeowner.

In addition to their general utility services, they now promise their clients the ability to have a home security and automation system that will allow them to have remote access and control over their home at all times.

How Does It Work?

Using the internet connections they are already providing for your home, current customers of CenturyLink services can add a variety of smart devices to their home which will allow them to control their temperature, door locks, home video monitoring, motion sensors, lights, and much more.

Cost/Price Plans

They offer three different home automation service plans which are priced in addition to the other services you must already be signed up for with their company. The Silver Plan costs $34.99 and includes a Motion Detector, three Sensors, and two Smartplugs.

The Gold Plan costs $44.99 and includes everything from the Silver Plan as well as Temperature Management, and the Platinum Plan costs $54.99 and includes all of the above as well as Electronic Door Locks Remote Video Monitoring and a Touch Screen Control Panel.

Refund Policy

The CenturyLink website does not publish or detail any Refund Policy, which is not unusual for a company that provides monthly utility services. Before agreeing to any contract, you'll want to understand what Cancellation Policies they offer on their services.   

Customer Service Contact Info

If you are hoping to contact CenturyLink about your Internet, TV, or Voice services you'll want to go to their website and click on their Contact Us link. You will be asked to enter your residential zip code so you can be provided with the best contact info for your area.

If you have questions or are interested in talking to a representative regarding their security and automation services, you'll want to call them at 866-948-0868. 

Reputation

Unfortunately CenturyLink does not have the best user reviews online, as there are many unhappy and vocal customers online that are mostly upset with what they feel is a lack of customer service quality. 

Competitors and Alternatives?

There are many other home security companies like Simplisafe and ADT, as well as companies that are attempting to help people create their own home automation systems, like Revolv and SmartThings.    
    
If you have any experience with this company or their products, please leave your CenturyLink reviews below.

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