Chewy.com is the online home of Chewy, a company that says they were made by pet parents and for pet parents in order to help you find all the special things you need for your pet when you need them.
How Does It Work?
Chewy.com says that they believe that being a pet parent is one of the best things in life, because their entire company is staffed by people “with a serious passion for helping pets” who want to help other people who love their pets find all the food, treats, and other “good stuff” they need to keep their pet happy.
Customers are invited to look through their products and inventory by choosing Shop by Pet, including Dog, Cat, Fish, Bird, Small Pet, or Reptile, or you can Shop by Brand, including Arm & Hammer, Frontline, Miracle Care, Pedigree, and more. They also offer a special section of their website called “Today's Deals” which is dedicated to the special discounts and promotions they are offering on that day.
Their website says that they have warehouses all over the country which can ship your orders directly to your door, ensuring that you receive the freshest, highest quality products. They have more than 18,000 items in stock and ready to ship.
Finally, they say they completely understand that their customers will have questions about their products sometimes, which is why they work directly with the brands they sell to ensure that their Customer Service team can answer any questions about their products that you might have.
Because this company sells so many different products, there is no way to quote a single or static price range for what you will find on this website. However, they do say that if you order a product and set it up for auto shipping in time increments of your choosing, that you can actually save up to 20% off the traditional retail price.
Chewy.com says they want all of their customers to be happy, so they offer people a 365 Day Refund Policy. This means that all the products you order from their site are eligible to be returned with 365 days of the purchase date, as long as the product is not used or expired, is in the same condition you received it, and is in the original box and/or packaging. If you can meet these requirements, Chewy.com will pay for your return shipping and issue you a full refund.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-672-4399, by submitting them directly to their website through their Contact Us link, or by using their website’s Live Chat feature whenever it is available.
This company appears to actually have a really excellent reputation online at this point, with the vast majority of their reviews coming from customers who report being happy with their whole experience when they have ordered from this company. However, there are some complaints from customers who have reported that their estimated shipping dates are not always reliable. That can be extremely frustrating when you have ordered a product for your pet that you needed by a certain date, so it should be kept in mind when working with their website.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your Chewy.com reviews below.