Cupshe.com is the online home of Cupshe, an online clothing and accessories retailer that operates internationally and promises their customers the newest and trendiest fashions at low prices.
How Does It Work?
Actually, the Cupshe website is very vague about where they source their designs and their clothes from, instead simply choosing to say that they have the ability to offer their customers lower prices than other similar retailers because they provide their clothes directly to the customer from the factory itself – no middle man means more affordable pricing for their customers.
Like any other online retailer, Cupshe.com customers can go to their website and can choose to look through their current inventory by category, including New Arrivals, Best Sellers, and Collections, which includes Bikinis, Rompers, Dresses, Matching Sets, Accessories, Pants, and Tops, and a Clearance section, or they can use their search feature to find something specific you are hoping they may have.
Since this is an online retailer which offers many different types of clothing, prices will always vary based on what you choose to order. They do offer a clearance section for most of their categories, as well as the ability to arrange their clothing by price so that you can more easily find clothing within your budget.
The website does provide a Return Policy for their customers, which states that any customer who is hoping to return their product for either an exchange or a refund can do so as long as they complete their return within seven days of the day they received their order, and the website is very clear that any order returned in more than seven days will not be accepted.
In addition, the website states that you must contact their Customer Service team to receive specific return instructions before you complete the return or exchange process, and that all items you are returning should be in the original packaging, unworn and unwashed.
If you are able to successfully return your product for a refund within the seven day window, there is still no guarantee that you will be provided with a full refund. The website promises a refund of between 60% and 100% of the purchase price, with the final refund amount being at their discretion.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by email at Service@Cupshe.Zendesk.com.
Unfortunately this company has very few customer reviews available online at this time, and of the few reviews that are available, the vast majority of them appear to be from customers who are unhappy with their experiences.
There are a few reviews which complain about long shipping times, and even a few that claim they never received the product they paid for. Many of the reviews stated difficulty getting in touch with Customer Service, and even more complained about the poor, cheap quality of the clothing they received.
When you combine this range of complaints with the fact that this company provides an extremely poor Return Policy which is designed to almost guarantee that they are able to keep your money even when you are unhappy, customers may want to look elsewhere for their clothing purchases.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Cupshe.com reviews below.
53 ‘Cupshe.com’ Reviews
DO NOT ORDER FROM CUPSHE
DO NOT buy from this website. The items they display are pictures they pull from online and try to duplicate as cheaply as possible. The items I recived didn't even fit the discription. I ordered the "over sized sweater" and it fits me skin tight. Strings are coming off the shirt I bought and they both smell terrible!! The customer service line is horrible as well. Save yourself.
CHEAP QUALITY and NOT WORTH OPENING PACKAGE!!
I bought a dress for my daughter, and though it arrived in about 1 week, it was the thinnest piece of material and lowest quality I've ever seen in a dress. It looked more like a night shirt. We didn't even take out of package because it looked so cheap and like it would fall apart in no time.
As stated above in return policy info, you have to contact cupshe about returning, yet they don't get back to you for about 3-4 days.
DO NOT BUY FROM THEM! A SCAM AND NOT WORTH IT.
We got no result in returning so we had to eat it!!
WORST EXPERIENCE EVER- PACKAGE IS SENT FROM CHINA AND MUST BE RETURNED TO CHINA- NO REAL INFORMATION AS TO WHERE AND HOW TO RETURN EVEN AFTER CONTACTING THEM!
These people are a SCAM... I repeat, SCAM!! I ordered three items three weeks before a trip that I was going on because I wanted some new outfits to wear on vacation. I wasn't aware they were being shipped from China until I got a "tracking" number. Almost a month later and I still have not received my things. Originally, when I emailed the Cupshe support, they told me they would refund me if I didn't receive them by the time I leave for my trip. NOW they're saying they can refund me $20 for now then refund me the rest when it's been a month! Are you kidding me?! And of course the tracking number still shows that my items are still being processed at the shipping facility in CHINA!! DO NOT order from these people. I can't believe Pinterest advertises this "company." If I could give zero stars, I would. I'm also going to contact Pinterest and let them know they shouldn't let these people advertise on their website.
Will Never Order From Them Again!!!
If there was a less than 1 star they would get it. Ordered three sweaters on October 8th, and by October 27th still haven't received a thing. The order has been processing in China since the 10th. I sent an email to find out what was going on, and of course, they tell me it is shipping. I sent them an email back stating if I do not receive my product by the 30th I want a full refund.
I have never had to wait this long for anything that I order online. This is a scam.
Where is my dang cardigan??
I would so far give this crazy credit for only ONE thing...Sucking me into their scam! The pic I found on Pinterest got my attention immediately, beautiful product. Cheap so I realize the product might be low quality. It's been a month, usps tracker says it was shipped from China Oct6th. The website is HORRIBLE! Any company that can't give you a working phone number to call should be a red flag. Every customer review is written in broken English and many products have 2 reviews written on the same exact day, likely an employee writing them. Who knows if i will ever receive my cardigan! I guess thats what i get for thinking with my fashion desires instead of my brain!! SCAM DO NOT BUY!! I will try to contact and report them to Shopify!