Cupshe.com Reviews

Cupshe.com
Based on 52 Reviews
Website:www.Cupshe.com
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About Cupshe.com

Cupshe.com is the online home of Cupshe, an online clothing and accessories retailer that operates internationally and promises their customers the newest and trendiest fashions at low prices.  

How Does It Work?

Actually, the Cupshe website is very vague about where they source their designs and their clothes from, instead simply choosing to say that they have the ability to offer their customers lower prices than other similar retailers because they provide their clothes directly to the customer from the factory itself – no middle man means more affordable pricing for their customers. 

Like any other online retailer, Cupshe.com customers can go to their website and can choose to look through their current inventory by category, including New Arrivals, Best Sellers, and Collections, which includes Bikinis, Rompers, Dresses, Matching Sets, Accessories, Pants, and Tops, and a Clearance section, or they can use their search feature to find something specific you are hoping they may have. 

Cost/Price Plans

Since this is an online retailer which offers many different types of clothing, prices will always vary based on what you choose to order. They do offer a clearance section for most of their categories, as well as the ability to arrange their clothing by price so that you can more easily find clothing within your budget.    

Refund Policy

The website does provide a Return Policy for their customers, which states that any customer who is hoping to return their product for either an exchange or a refund can do so as long as they complete their return within seven days of the day they received their order, and the website is very clear that any order returned in more than seven days will not be accepted.

In addition, the website states that you must contact their Customer Service team to receive specific return instructions before you complete the return or exchange process, and that all items you are returning should be in the original packaging, unworn and unwashed. 

If you are able to successfully return your product for a refund within the seven day window, there is still no guarantee that you will be provided with a full refund. The website promises a refund of between 60% and 100% of the purchase price, with the final refund amount being at their discretion.

Customer Service Contact Info

Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by email at Service@Cupshe.Zendesk.com.

Reputation

Unfortunately this company has very few customer reviews available online at this time, and of the few reviews that are available, the vast majority of them appear to be from customers who are unhappy with their experiences.

There are a few reviews which complain about long shipping times, and even a few that claim they never received the product they paid for. Many of the reviews stated difficulty getting in touch with Customer Service, and even more complained about the poor, cheap quality of the clothing they received.

When you combine this range of complaints with the fact that this company provides an extremely poor Return Policy which is designed to almost guarantee that they are able to keep your money even when you are unhappy, customers may want to look elsewhere for their clothing purchases.    

Competitors and Alternatives?

There are many, many different online retailers of clothing and accessories, including ASOS Online Fashion Store, GoJane.com, ThredUP.com, 6pm, and many, many others. 

If you have experience with this company or their products, please leave your Cupshe.com reviews below.

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52 ‘Cupshe.com’ Reviews
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1 Review

Shannon D

Reviewed By Shannon Dickison on October 21, 2015

I ordered 2 shirts from them. It took almost 3 weeks to get it, and I didn't know it was coming from China. one thing was something I didn't even order. I emailed customer service and they said I had to pay to have it shipped back to China. DO NOT ORDER FROM THIS SITE!!! THEY SUCK. YOU WILL WASTE YOUR MONEY.

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1 Review

DO NOT BUY FROM THEM

Reviewed By JESSICA on September 9, 2015

Not only is the product poorly made. The customer service sucks!! And so does the return policy, they make it so you wont hit the 7 day mark and do not give you the address to return to! SCAM SCAM SCAM! now im stuck with product that doesnt fit me.

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DrMark
October 08, 2015

I've been waiting for my order for 3 weeks when it told me 5-10 days. I emailed customer service after I wasn't able to track my package and it was past the shipping date, just to be told it was JUST shipped...3 weeks after I was already notified of it being shipped. It also says it's coming from China now instead of LA. I really hope it's what I ordered and it fits

October 20, 2015

Same with me! I ordered my clothing 17 days ago, and just emailed customer service. I didn't know my clothing was coming from China, and the tracker has said it was sorted in a facility in China 10 days ago. I will never order from this site again, very disappointed.

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