Cupshe.com is the online home of Cupshe, an online clothing and accessories retailer that operates internationally and promises their customers the newest and trendiest fashions at low prices.
How Does It Work?
Actually, the Cupshe website is very vague about where they source their designs and their clothes from, instead simply choosing to say that they have the ability to offer their customers lower prices than other similar retailers because they provide their clothes directly to the customer from the factory itself – no middle man means more affordable pricing for their customers.
Like any other online retailer, Cupshe.com customers can go to their website and can choose to look through their current inventory by category, including New Arrivals, Best Sellers, and Collections, which includes Bikinis, Rompers, Dresses, Matching Sets, Accessories, Pants, and Tops, and a Clearance section, or they can use their search feature to find something specific you are hoping they may have.
Since this is an online retailer which offers many different types of clothing, prices will always vary based on what you choose to order. They do offer a clearance section for most of their categories, as well as the ability to arrange their clothing by price so that you can more easily find clothing within your budget.
The website does provide a Return Policy for their customers, which states that any customer who is hoping to return their product for either an exchange or a refund can do so as long as they complete their return within seven days of the day they received their order, and the website is very clear that any order returned in more than seven days will not be accepted.
In addition, the website states that you must contact their Customer Service team to receive specific return instructions before you complete the return or exchange process, and that all items you are returning should be in the original packaging, unworn and unwashed.
If you are able to successfully return your product for a refund within the seven day window, there is still no guarantee that you will be provided with a full refund. The website promises a refund of between 60% and 100% of the purchase price, with the final refund amount being at their discretion.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by email at Service@Cupshe.Zendesk.com.
Unfortunately this company has very few customer reviews available online at this time, and of the few reviews that are available, the vast majority of them appear to be from customers who are unhappy with their experiences.
There are a few reviews which complain about long shipping times, and even a few that claim they never received the product they paid for. Many of the reviews stated difficulty getting in touch with Customer Service, and even more complained about the poor, cheap quality of the clothing they received.
When you combine this range of complaints with the fact that this company provides an extremely poor Return Policy which is designed to almost guarantee that they are able to keep your money even when you are unhappy, customers may want to look elsewhere for their clothing purchases.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Cupshe.com reviews below.
53 ‘Cupshe.com’ Reviews
I ordered a bathing suit about 1 week ago. The email I received stated that my payment went to something listed in Chinese symbols. I received the suit yesterday, only for both the top and bottom to be too small (even though I went by their sizing charts). The packaging on the suit also had Chinese language on it. Through email messages sent and returned from Cupshe, a couple of the responses seemed automated and were not quite right when it came to grammatical skills. I received one reply that said I could exchange the product and that I wouldn't even have to send the suit back, they would just give me a credit. Then, I got another reply stating the suit was on sale and wasn't able to be returned or exchanged. THE BEST PART - - - I was contacted by my bank this morning about suspected fraudulent charges on my account and all of the transactions were coming from China. So, needless to say, this company has taken advantage of me and I hope enough people read this so that they don't make the same mistake.
Horrible Customer Service
Returned two items. Did everything (and they ask for a lot) they asked before returning. They now have their product back and I do not have any of my money returned. This has been over a month now. They are no longer responding to emails. Seriously telling anyone and everyone DO NOT ORDER FROM CUPSHE!!
ZERO stars. Worst company I've ever dealt with.
If I could I would give ZERO stars. Initially I was very excited to buy from them. I placed my order and upon receiving my shipment notification email I saw that the order was wrong. They were sending me a size I did not select on the opposite end of the spectrum from what I wear. I immediately contacted them for help fixing. It was very clear in the responses that not only did they not care to help but they weren't even reading the message. The responses made no sense. Then a man named Jason started replying telling me I should just try these sizes on and maybe I would be happy..... An XXL vs a SMALL. After that insult he proceeded to lie about my shipment already being on a plane to me and imply how ridiculous I was being for asking them to fix the issue. Mind you this is almost a week later and the tracking still showing the package had not even left their possession to be shipped. His use in language and punctuation alone was unprofessional.
This continued until I gave up and decided to just return whatever merchandise showed up and shop elsewhere. This company clearly does not care for its customers or value them what so ever.
I actually enjoyed it other than the fact that the smalls are like a medium. I am 5'3 and weight 115 pounds and ordered the small. The top fit me great but the bottom was big. My only complaint was that it said 6 shipping days and I was trying to get it before my vacation to the beach but didn't come in time as it took a month to arrive.
Not Friendly At All
My only experience with Cupshe has been horrible. I am 5'3" and 105 lbs and I ordered a Small bathing suit based off their size guide, but when I got it it was literally the size of a child's bathing suit, I couldn't even get it on. When I went through their annoying and long process to return they didn't even offer me a full refund. They gave me two options: to either get a 50% refund or store credit where I would lose $5, but still had to pay for shipping and handling at the end. Definitely will not be shopping here again.