Cupshe.com is the online home of Cupshe, an online clothing and accessories retailer that operates internationally and promises their customers the newest and trendiest fashions at low prices.
How Does It Work?
Actually, the Cupshe website is very vague about where they source their designs and their clothes from, instead simply choosing to say that they have the ability to offer their customers lower prices than other similar retailers because they provide their clothes directly to the customer from the factory itself – no middle man means more affordable pricing for their customers.
Like any other online retailer, Cupshe.com customers can go to their website and can choose to look through their current inventory by category, including New Arrivals, Best Sellers, and Collections, which includes Bikinis, Rompers, Dresses, Matching Sets, Accessories, Pants, and Tops, and a Clearance section, or they can use their search feature to find something specific you are hoping they may have.
Since this is an online retailer which offers many different types of clothing, prices will always vary based on what you choose to order. They do offer a clearance section for most of their categories, as well as the ability to arrange their clothing by price so that you can more easily find clothing within your budget.
The website does provide a Return Policy for their customers, which states that any customer who is hoping to return their product for either an exchange or a refund can do so as long as they complete their return within seven days of the day they received their order, and the website is very clear that any order returned in more than seven days will not be accepted.
In addition, the website states that you must contact their Customer Service team to receive specific return instructions before you complete the return or exchange process, and that all items you are returning should be in the original packaging, unworn and unwashed.
If you are able to successfully return your product for a refund within the seven day window, there is still no guarantee that you will be provided with a full refund. The website promises a refund of between 60% and 100% of the purchase price, with the final refund amount being at their discretion.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by email at Service@Cupshe.Zendesk.com.
Unfortunately this company has very few customer reviews available online at this time, and of the few reviews that are available, the vast majority of them appear to be from customers who are unhappy with their experiences.
There are a few reviews which complain about long shipping times, and even a few that claim they never received the product they paid for. Many of the reviews stated difficulty getting in touch with Customer Service, and even more complained about the poor, cheap quality of the clothing they received.
When you combine this range of complaints with the fact that this company provides an extremely poor Return Policy which is designed to almost guarantee that they are able to keep your money even when you are unhappy, customers may want to look elsewhere for their clothing purchases.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Cupshe.com reviews below.
53 ‘Cupshe.com’ Reviews
Still Wishy Washy
I first ordered from cupshe a year or two ago. I only bought one bathing suit I saw on Pinterest. It did take some time for it to deliver. But when I received it, it fit perfectly. I became an instant fan of the site. 20$ for a whole suit was incredible!
However, I recently needed new suits for an upcoming trip, so I planned ahead early and ordered them months in advance. I bought a very large order, because I never had complications with this site, and wanted to try new styles. I ordered all of the same sizes, but going from style to style, they certainly were not the same measurements throughout.
Currently, as of Spring 2017, their return policy is 30 days after delivery with an exchange or refund. THIS is where they get you!!!! Customers automatically assume the refund is 100%. But it's not, they offer you around a 65% refund (my math) of the merchandise you want to return. They don't want to spend the money on shipping return merchandise. So for 4 bathing suits (all priced around $20-$25 dollars) they wanted me to either do a $50 refund or $80 store credit. Obviously, store credit is a huge risk, especially online. And after trying on a good amount of their products, I wasn't entirely sure I could exchange for a product that I would love or would even fit correctly.
Fortunately, I was able to get my money back entirely. But not after a long email thread, where I had to repeat myself several times. Little frustrating but was relieved when it was over.
The products itself are not 100% a scam. I have not had any problems with the suits yet. You just have to know what fits and complements your body well. I would say the company itself, is risky and scam-worthy. My suggestion is only ordering one or two things, you are 100% sure about and hope it's an easy transaction.
I Didn't Have a Problem
I saw some swimsuits I liked from Cupshe and after reading so many negative reviews I decided I would just order ONE and see how it went. I knew I would not receive it in 2 days or anything.
I placed my order on 4/5/17, got a shipping confirmation late that same night, and recieved my order on 4/15/17. So, 10 days. That's not bad, they had estimated 11 business days on their website, I believe.
The swimsuit is good quality material. The bottoms I received are fully lined, unlike some of their expensive competition. So is the top, it has built in bra cups.
I almost gave 4 stars instead of 5, because the small fits like a medium, and there is no XS option. I will still wear it, but it would fit me better if I were a little more curvy. But, that sizing issue probably isn't a bad thing for the most part so I still gave 5 stars, because the quality is great, communication was great, and I felt I received my order in a timely manner. I will order from them again for my daughter, who is a little curvier.
SCAM - THE WORST!
EVERYTHING MENTIONED ABOVE IS TRUE! DO NOT ORDER ANYTHING FROM HERE. I found Cupshe on Pinterest, unfortunately I did not research reviews. I received my order with no packing invoice or return instructions (I found that odd). I received 5 of 7 items with not indication on when the other 2 items would be delivered. Each item was packaged separately with a bar code on the package with no invoice placed in any of the bags (that too was also alarming). All the bags were stuffed into one big bag. I Contacted Cupshe 5 times via email (NO PHONE NUMBERS ARE LISTED) for information on returning clothing that did not fit and ask when I could expect last 2 items that I paid for. I received this generic email back each time (see below). NOTE: They do not tell you the address to send the items back nor do not provide you with invoices the packages or a legitimate phone number for customer assistance. As a matter of fact their is NO CUSTOMER ASSISTANCE!. I am now disputing this so called company with my credit card company now. DON'T WASTE YOUR TIME WITH THIS PLACE!
THIS IS THE GENERIC RESPOND TO MY EMAIL. GOT THE SAME RESPONSE EACH TIME.
Thanks for ordering from cupshe.com.
Please kindly list down the name you want to return.
Please specify the reason why you want to return items .
1. For the size problem,please detail the size dimension error.
2. For the quality,please offer as many details as possible , best with photos given to us .
3. For the color difference, we sincerely wish you take photos for us ,which will be forwarded to the QA of our company.
We will exert our effort to meet the needs of our customers.
We will further assist your return request upon your response.
Thanks for your time.
Do NOT buy from these scammers
Do not order from this site! They only sent me half of my order and took the money for my entire order almost immediately! Their order tracking feature on their website says they delivered my entire order. Their customer service is an automatic response system and they DO NOT respond to facebook messages or emails! They don't even have a phone number. I will be disputing the credit card charge with my bank. The other reviews I've read on this company are horrific, too bad I read them after I purchased! I will NEVER order from them again.
The odor is horrific and this after 2 months of waiting for order!
First, it took over two months to receive. No email was provided saying the item was on backorder, no idea if this was the case. The sweater finally arrives. I'm going to throw in the garbage. The chemical odor is so strong, I tried to wear it but with every breath, was worse than inhaling gas fumes. What the heck is this sweater made of? No idea because there is no label. Unbelievable. THE WORST COMPANY EVER. DO NOT BUY FROM CUPSHE.