Cupshe.com is the online home of Cupshe, an online clothing and accessories retailer that operates internationally and promises their customers the newest and trendiest fashions at low prices.
How Does It Work?
Actually, the Cupshe website is very vague about where they source their designs and their clothes from, instead simply choosing to say that they have the ability to offer their customers lower prices than other similar retailers because they provide their clothes directly to the customer from the factory itself – no middle man means more affordable pricing for their customers.
Like any other online retailer, Cupshe.com customers can go to their website and can choose to look through their current inventory by category, including New Arrivals, Best Sellers, and Collections, which includes Bikinis, Rompers, Dresses, Matching Sets, Accessories, Pants, and Tops, and a Clearance section, or they can use their search feature to find something specific you are hoping they may have.
Since this is an online retailer which offers many different types of clothing, prices will always vary based on what you choose to order. They do offer a clearance section for most of their categories, as well as the ability to arrange their clothing by price so that you can more easily find clothing within your budget.
The website does provide a Return Policy for their customers, which states that any customer who is hoping to return their product for either an exchange or a refund can do so as long as they complete their return within seven days of the day they received their order, and the website is very clear that any order returned in more than seven days will not be accepted.
In addition, the website states that you must contact their Customer Service team to receive specific return instructions before you complete the return or exchange process, and that all items you are returning should be in the original packaging, unworn and unwashed.
If you are able to successfully return your product for a refund within the seven day window, there is still no guarantee that you will be provided with a full refund. The website promises a refund of between 60% and 100% of the purchase price, with the final refund amount being at their discretion.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by email at Service@Cupshe.Zendesk.com.
Unfortunately this company has very few customer reviews available online at this time, and of the few reviews that are available, the vast majority of them appear to be from customers who are unhappy with their experiences.
There are a few reviews which complain about long shipping times, and even a few that claim they never received the product they paid for. Many of the reviews stated difficulty getting in touch with Customer Service, and even more complained about the poor, cheap quality of the clothing they received.
When you combine this range of complaints with the fact that this company provides an extremely poor Return Policy which is designed to almost guarantee that they are able to keep your money even when you are unhappy, customers may want to look elsewhere for their clothing purchases.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Cupshe.com reviews below.
51 ‘Cupshe.com’ Reviews
Not so bad
I give the company 4 stars, reason being I have received my product and it's good quality. No grant it they do not send email confirmation of shipping and it may take a 2weeks even 3 for shipping. But the quality of clothing is great.
Dont waste your time or money. The items ordered took over two months to arrive. The items were not as described on web page. Extremely poor quality-the sleeve on a sweater was already coming apart.
No customer service
EXTREMELY Poor quality merchandise
Do NOT PIN any of the Cupshe items
learned my lesson the hard way-Anne
Wishing I read these reviews before ordering from here.......
We are very sorry to have kept you waiting, your package hasn't been delivered yet as the very product is so popular and we run out of stock. Can you please bear with us for another 7-15 days? Your order will be prioritized for delivery when new stock arrives.
If you kindly bear with us and wait for the package, you will receive a notification email the moment it's shipped.
You can also reply “cancel order for refund” to this mail if you want to wait no longer. Our team member will process your order for refund when we get your notice.
Customer Service Center
Follow us on Snapchat @cupshe!
Enjoy large time-limited coupon code!
For instant help, reach us via Live Chat or + 1 973 577 7979
Available time(EDT):8:00-13:00; 21:00-23:30 Sunday Monday Tuesday Wednesday Thursday."
This email was sent to me October 6th and I have YET to receive anything on October 28th.... if you call the number listed it's just a dial tone. Such a scam! So upset.
NO customer service
I ordered a dress. a month later I had not received the dress. It was purchased through PayPal and paid. The little info I had from PayPal was not recognized by Cupshe. I sent an email to complain. They emailed me back several days later with no information and stated that I could return the product for a refund. I received no "product"!
My experience is the same as the others. I placed an order on 10-16 and as of today I have not received a confirmation email that I placed the order. I certainly haven't received my items either. Customer service is non-existent. The number provided just rings and rings and rings.....Or will ring and ring and then beep in your ear and then silence. No answer. No response to online chat. I paid through paypal, thankfully, and am disputing the charges. My phone call with paypal was less than ten minutes and my claim was filed. THAT is good customer service. DO NOT BUY FROM THIS MERCHANT!!!