DogVacay.com Reviews

DogVacay.com
Based on 5 Reviews
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About DogVacay.com

With over 10,000 vetted and insured dog sitters across the country at DogVacay.com, it is easy to find a dog sitter in your local area and you can book the reservation online. Instead of caging your furry pets in a kennel while on vacation, bring them to one of the hosts’ homes so they can relax in cozy environment. To create a profile, simply complete and submit the online form with information about your dog.

From there you can start browsing hosts close by using your zip code. If you have a last minute siting request, you may contact the representatives at DogVacay to receive immediate assistance. Many hosts sit at their home and may accept a maximum of three dogs at any one given time.

Others may have the flexibility to stay at your home. Accommodations for either option can be found through their site. When you select a host that suits your needs, you may schedule a Meet-N-Greet before your stay. This gives you a chance to introduce your dog to the sitter and ensure you have hired someone whom you feel comfortable with.

Rates start at $25/night and all reservations include free pet insurance, 24/7 customer support, emergency services, and a 100% money back guarantee. You can pay online or by phone with a Visa MasterCard or an American Express. Your credit card will not be charged until the host accepts the sitting request.

Additional services sometimes offered by sitters on DogVacay include dog walking, grooming, and even “taxi” services for pickup and drop-off. Each sitter’s profile will include details pertaining to any extra services they offer as well as pricing information. To become a host complete your free profile with information about the services you offer, the home environment you provide and the experience you have caring for dogs.

Within the profile you will also be able to list your rates, availability and your cancellation policy. Once you've created your host profile it takes up to 2 business days to receive an email stating whether or not you have been approved. Upon approval your profile will be live for dog owners to browse. Payments are handled electronically via PayPal and processed the first business day following the last day of the dog sitting job.

DogVacay takes 15% of successful bookings. To gain status and ranking as a host, DogVacay offers a number of way to earn badges and credentials. By obtaining these and displaying them within your profile, you earn credibility and will be afforded with more sitting requests.

When comparing Rover.com to DogVacay.com there are a couple of differences. Rover.com screens their hosts prior to approval while DogVacay approves hosts through an online request.  Age requirements for sitting are also different; DogVacay hosts must be at least 18 years of age but Rover.com will accept those as young as 13 years old with permission from their parent or guardian.

Few complaints have been found in online reviews. From the hosts’ side, payments were not issued to them according to what was agreed upon.  There were not many complaints from dog owners either; one mentioned that the home was not suitable for their dog or any dog for that matter. Another owner hired a host because she agreed to provide the dog with the medicine for his illness, the sitter did not follow through with her promises and the dog became extremely ill.

Finding a sitter through the internet for you precious dogs shouldn’t be a rushed process. Meet with the sitter and go to the location where your dog will be staying. Additionally, if you dog has special needs or is sick, leaving them with someone you found through the internet may not be the best route to take.

5 ‘DogVacay.com’ Reviews
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1 Review

Incredibly bad experience with injury to a dog

Reviewed By David Swinton on December 2, 2016

We made a reservation with a host through DogVacay.com. One of the tings we liked was the website's guarantee of $25,000 insurance per pet per stay.

We went to a "meet & greet" at the host's home. She let s in the back yard and had our two dogs look around it for a few minutes. She then said she would bring out one of her dogs to get acquainted. She told us that her dog was somewhat territorial and might assert her dominance in the first meeting, but we could believe what happened next. The moment she let her dog out it ran over and attacked our Lab. After some yelling and pulling it left the Lab and ran over and attacked our Golden Retriever. With some more yelling the attacking dog separated from the Golden but then came back at the Lab and attacked it more viciously than the first time. I've never heard yelps of pain like what I heard from our Lab in the several seconds the second attack lasted. We finally got the attack dog backed off, and I told the host that there was no way I would leave another dog in her care after that.

We could tell both dogs, and especially the Lab, were shaken by the attacks, but we didn't know until we got home that the Lab had been injured, with a tear in one of her ears. We spent then next hour and a half at an emergency vet clinic getting her attended to.

The cherry on top of this is that when we asked DogVacay is their insurance would cover the emergency vet bill, they said "no" because it was only during a meet & greet and not during an actual stay. Of course, we already had a reservation and there would've been no meet & greet but for DogVacay.

I should add that notwithstanding this incident, they still feature the host with the attack dog on their website. All I can say is, BUYER BEWARE.

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1 Review

Non-refundable Fee BEWARE

Reviewed By Stella on October 26, 2016

DISHONEST!

Dog vacay charges a non-refundable fee every time you book a reservation ( the term "full refund" does not mean you will get your 7% fee back) which is not disclosed anywhere in their cancellation policy,check-out or anywhere that is considered plain view to an average person. The topic is HIDDEN and the only way you can find it is if you search for it in the search bar. They don't even have the decency to disclose it on the main page of the support center!!!

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1 Review

Must do your due diligence with each sitter

Reviewed By Carolyn on August 21, 2016

I have a dog with a few behavioral issues so I need to be really careful who watches him. I found 2 wonderful local pet sitters on this site. In fact, I just returned from vacation and a second booking with one of them. Both are very caring dog lovers who knew how to handle my dog with love and kept in touch with me daily. I felt like I was leaving my dog with family. I would give both ladies 5+ stars. I gave the site only 4 because there are definitely some jerky people out there who are unqualified and just doing this for the money. I recommend the following: (1 ) set up a meet n greet far in advance of your planned vaca. Don't wait until you are desperate. The meet n greets are crucial. If you are not 100% comfortable, don't leave your precious pet there.(2) Meet a few different sitters and try to use each one at least once a year. Very important to have reliable back up. (3) Avoid sitters that also do heavy dog walking. They won't be able to give your dog as much attention and are often rigid with pick up and drop off times. I stopped using one lady who I really liked because she became too high maintenance with that. (4 ) Avoid sitters that take in too many dogs. Sitter might be great but it compromises supervision and animals can be unpredictable. There are good and bad on all of these sites. I think this one is better than Rover.com based on the quality of sitters I have met.

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1 Review

Dogvacay a scam

Reviewed By Alice Frawley on May 30, 2016

Setting up a meet and greet, I was asked to put in my credit card. After doing the meet and greets with two of their members in the long island area. I found a friend who volunteered to take care of my dog. I informed both people that I would not be using their service. I did not reserve dates but was told to put in a cancelation by one of the boarders. Upon doing this, I was charged 202.00 for cancelation. First of all I never reserved dates in their system and secondly I was never told there would be a fee for inquiring and doing a meet and greet. This is a scam. I had money stolen from me and all I did was a meet and greet. I will never use this service again. And caution anyone before putting your credit card into the system that you know what you are getting into.

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1 Review

inferior pet safety and trust

Reviewed By Rebecca on December 11, 2015

I Boarded my dog with DogVacay for 4 days and upon picking her up she was very sick; throwing up, in and out of consciousness, urinating everywhere. I called DogVacay (very upset and panicked) and they told me to take her to the vet (she was found to have gotten into something toxic/or given something toxic). Shaun their 'trust and safety" specialist insured me that they would look into their sitter but even with the Vet's paperwork and pictures/videos I sent they did nothing. I would not recommend DogVacay with their horrible customer service and glaring disrespect for their clients. This company fails to protect their current clients, they show gross negligence towards future boarding safety by not removing this boarder from their site, and they do not respect their customers as their "protection policy" is nothing more than a ploy to give the appearance of safety in their boarding houses. I would sincerely implore anyone who is looking into using this service to look elsewhere (Rover, or other certified boarding houses) as you never know what your going to get with DogVacay. They clearly won't protect your pets or you if something bad does happen to them.

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