E Cigs Brand is a company that sells electronic cigarettes, refill cartridges and all related accessories. The company claims that the electronic cigarette gives you the nicotine you want without all the side effects that come with smoking, such as second hand smoke and carcinogens.
ECigsBrand.com says their product only contains water, propylene glycol, nicotine, and flavoring that imitates tobacco flavor. Their cartridges have been toxicologically tested and contain no known ingredients that are considered cancer-causing.
E Cigs Brand sells a starter kit that contains one electronic cigarette unit with lithium-ion battery, 2 nicotine cartridges and one USB charger. The cost is $59.99.
There is also a 15 day trail offer for $9.99. If you do not cancel within 15 days and every 30 days thereafter, you will be sent 10 refill packs for $79.99 plus shipping and handling.
In addition, ECigsBrand.com has a referral program where you can introduce the product to others and make commissions from your referrals.
After you singed up with this site, you most likely got bombarded by endless phone calls from a call center in India. All calls pertain to a loan of sorts you applied for. They attempt to get your social security number and passwords. I verified this by signing up twice with ecigsbrand.com.
Did my homework and here are you boys:
Vitality & Wellness Ltd.
72 High Street
Ste 103 #218
Admin Email: email@example.com
USA Contact Distributor:
Triangle Logistics Solutions LLC
2619 Industrial Row Drive
Troy, MI 48084-7038
(248) 977-5696 recorded message no one ever picks up
(248) 850-7806 will not accept blocked phone numbers
Brian Phillips – Chief Executive Officer phone # 661-261-4300 (found as the contact # on State of Michigan corporate filling for 2012.)
James Crandell – Director 248-977-5696 (through whitepages, could be wrong)
I moved in June from my previous apartment. Apparently they keep sending them there even though I called and told them to cancel my account! I said I moved, and would not like to continue. Every time you think you cancel they try to wrap the words around offering some lower fee and trying to trick you. Even when I called back now 4 MONTHS later.. after I noticed they KEEP CHARGING ME, every time I cut the man off saying that I'm NOT INTERESTED and DON'T WANT ANYMORE...he kept getting his little sales pitch.
I'm NOT interested in a reduced fee... I'm NOT interested in referring anyone to your horrible scamming company... and I don't even live there anymore so why when I cancelled the first time do you keep sending stuff apparently?????
He told me if I "retrieved the shipment" I could send it back for a refund. Hard when I don't live there...dont know the new residents....and live in another state!!!!
They apparently don't know the meaning of cancellation, and rely on the luck that you wont be constantly checking your statement, so they can sneak another few charges out of you. Horrible company, I just wish I could tell everyone not to fall into their trap!
I got the promotional email for the free trial and decided to check it out. After I got through the part where it told me how much shipping and handling was I thought "this is too good to be true" so I read the terms and conditions and I immediately got off the website. Don't blame the company for being a scam. They tell you exactly what they will do so they are not lying. Just don't be lazy and ALWAYS read terms and conditions before you give out your card info.
I bought a trial offer £6.99 but after getting my bank statement realised 2 mthly payments of £54 then £74 had come out of my account and now it looks like I may as well forget about the money taken, as Bank has told me to take it up with the company. That in the small print of my order it states a trial of refills x 10 will be sent at £74 a month with this order which only appears after you have bought the product. which I didn't see in print at all.. its a rip off, I DIDNT EVEN SPEND £74 A MONTH ON CIGS AND THE STRESS JUST MADE ME SMOKE MORE..!!!
ECigsBrand.com can SERIOUSLY DAMAGE YOUR HEALTH
I fell for the $4.95 trial, didn't like it and called to cancel. Thought I was done with them. Next thing I know I'm getting more cartridges in the mail and my credit card has been charged $99.99 for the kit!
I called them AGAIN and first the guy said he'll knock it down to $49.99 then said he'd knock it down to $19.95 total for the kit and these new cartridges. Fine - whatever, I'll pay the $20 just cancel my subscription!
Nope, he won't do that. He'll put it on hold until December and if I don't call to cancel then, then they'll send more cartridges & bill me $80 for them. ERG!!!
I finally had to call my Credit Card company to put a block on my card so they can't charge me anymore. I'll have to wait and see if that $80 refund shows up next week. If not, then I have to open a dispute...
What a nightmare! Stay away from this company!!
I got the starter pack for under $6...today, i was debited $99.99 because i enrolled in there sick ass system? Called my bank, had to file a dispute, talked to some A-hole from ECigsBrand, you name it, i did it, had to cancel out my debit card to get a new one in 2 weeks..should i send stuff back, or wait for the dispute?? tx
This product is great. I'm not sure what everyone's problem is.... It's very clear what you're getting with the trial offer. If it's not clear to you, then let's face it... you're an idiot!
I think it tastes great, and it is so much cheaper than tobacco cigs.
All the whiners on here should get their heads checked.
They are a scam!!! I followed the instructions and ordered only the trial. They then charged my 9.99, not the 4.99 they advertised. I also did not order any additional cartridges, but they sent me regular and menthol, at a total cost of 70.00! They called me to verify the order. I said no, I didn't order all that and why didn't I get the 4.99 total?? He connected me to a girl who would fix my order. Of course she said it was already mailed, even though the hadn't verified my order, which was made just a few hours earlier. How can they ship that fast??? So they agreed to credit me 30.00 of the 70.00 and I was stuck with the additional 40.00. I canceled an told them to NEVER send any more because it was for my husband and he didn't care for them. Two weeks later, I have 99.99 pending on my checking account! Again I called demanding my money back. I asked for a supervisor, which he claimed to be. He would again only give me 50.00 today and the rest after I paid postage and returned the product I did not order. I called my bank, who cancelled my debit card and claims dept will return all of my 99.99 tomm. They will gladly go after this scamming company. DONT USE THEM!!!!!! There are more reputable companies out there and their product doesn't taste like dirt.
cancelled three times and still sending product costing return postage.advertised in dollars but charged in the same numbers of GB pounds despite currency difference.record keeping and after sales support are bad.offer half price for same product on attempts to cancel?. product does not satisfy and is badly packaged.all round bad experience better ones out there.
First off their products is amazing!!! Second why the crap do you all call it a scam? Its your own fault if you don't read the fine prints on the ads or if you are on the phone with them say a guy named Robert that you don't ask questions. I asked what will I be billed up front for because it is on a recorded line. Then I stated that I only want to be billed for the 4.95 for the trial offer. Then I asked how many days is my trial offer which I was told 15 days and before the 15 days is up if I am not happy with the e-cig I could call 1-866-830-2464 to cancel or make changed to my account at any time they also gave me an ID# to make it easier for when I call in to change my account any time. The man I spoke to also explained that if I don't cancel within the 15 days they will send me 10 replacement filters and charge my card on file, then every 30 days i will be sent 10 replacement packs and it will be billed to the card on file. Then he also told me if I canceled before the 15 days was up you would be charged for the full cost of the e-cig but you could cancel on the 15th day. Then for extra i called my credit card company and asked them if there had been any recurring billing accounts set up and was told no, you can simply call your card company WITH OUT canceling your card and ask them not to allow recurring charges from what ever company which this is ecigsbrand.com and that is how they appear on the statement and they will block the account from being able to do recurring charges with out a pin or code!!!
Ordered starter kit on 1st of June. Had e-mail back and realized that i had been enrolled into a refill membership program. I rang the company to cancel my order but the girl said i could not at this stange and wouldn`t let me get a word in edgewards. 2 wks later my starter kit arrived and after looking at the case, it had a warning on, Do not to use if you have high blood pressure. So rang company again and the man was insistent that they were perfectly safe. I argued with him the warnings are on there for a reason but he was adament that i could use them. Eventually he offered to send me 5 refills of zero nicatine free of charge. This wasn`t what i wanted but i put the phone down as he wanted me to buy other items then on offer. I told him i was not interested. They have arrived but i do not want to use these products or have anything to do with this company. The girl has told me i can ring again on the 28th june to cancel, but we will see if this happen. At the moment i am awaiting a brand new payment card and then i shall be cancelling the card that they are holding on there files, which i am not happy about. The whole company are a NITEMARE!!!! Keep away.
For someone who usually thoroughly reviews companies before purchasing online, I failed miserably this time. Anxious to try e-cigarettes I ordered the starter kit along with cartridges. (Careful here because I inadvertently ordered menthol as well and there is no way at checkout to remove them.)
Be aware: you do not find out that you are enrolled in a membership program until you receive confirmation of your order. The membership appears mandatory with the reduced-cost starter kit. You are charged periodically for refills thereafter.
The company sent me an RMA for the return of the Menthol cartridges and I sent those off today. We shall see if I receive a credit. However, even with a cancellation of membership confirmation, a further email arrived charging for 1x Recover(y) on the starter kit, a charge of $19.95. Thus far I have been charged a total of $85.88. But what concerns me more is that all of the time spent could have been avoided had I thoroughly researched e-cigs in the first place.
Buyer beware. DO YOUR RESEARCH...it will save you time, money, and reduce the stress of having to deal with a company such as this.
don't order they will rip u off before u know it. ordered on the first for the train and cancelled it an hour later and they charged me for a trial which I cancelled and will not receive pricks.
I also sent for FREE starter kit but when confirmation email came I realised I would be charged every30 days for more cartridges, I tried to phone them on the 0845 number ( which by the way is not very cheap ) I think it puts you trough to the America, I spoke to a chap called GINO and he said if I wanted to cancell my order I would have to pay the full price for kit ( about £ 33 ) but if I tried the kit and cancelled by 27th April I could do that, but after reading all these negative reviews I am getting a bit worried, if I have to cancel my debit card number it will cause me lots of grief because all my bills come out of that account and I would have to phone each one and tell them of the new arrangements ( abit of a bind but that must be better than constantly worrying about ecigs taking money that I cant afford) I live on my own and I am a pensioner receiving pension credit, ecigs put the conditions in such small print amonst alot of other blurb so that you dont see it, all the negative reprts are worrying me, I hope I can get this account cancelled without having to change everything, I dont see why the bank can pay these people out if you tell them not to pay these from your account, I suffer with my nerves and have depression, now I am reaaly cut up about this and my stomach is in knots, I dont have much money but what I have is for all my bills and incase anyting major in the house goes wrong, these people could soon seriously deplete my account, I suspect I will have to cancel my card ( like you all seem to have done ) at least it will be worth it to stop them, anyone, can you offer a ray of light ??
This is a big scam. they said to their ad you will only pay for the shipping of $9.99 to try their product. Then i didn't know that they charge my account for the whole price $99.99. i bought this product to somebody to try so he can quit smoking all of as sudden they charge me for no reason. First of all I don't smoke. This is a big scam. They can't just take your money without asking you if you want the whole package... This is not right!. I have to pay for the shipping again for nothing. I was very mad. Very disappointed.
they offer the free sample and do not tell you it includes a subscription monthly. DO NOT Fall for this!!! Now, I have to change my debit card#.
I order the free kit with 4.95 euros on 26March. The shipping arrive 2 April . They charge my credit card on the same day.
Today, 5 April, I call them to cancelled the membership. First, she ask my name, I spell to her, she said she can't find my name. Then ask my email address, also she can't find it. then she ask me my credit card number. I said I don't want give any credit card number again as I just want cancelled it. She said she can't find my information. So, Finally, I gave her my number and she found my info.....And then, she start to try to want me stay around with their product. She offer me 10 refill would be charge me 17.50 euros. I told her I don't want any product from their company anymore. I said I don't like the way they do their business as they push me to pay everymonth. I said If I like their product I would be order again but not like this ..also I don't know about the authorize until I received the email 'confimation de commande'. SURE~~She keep trying and saying if I don't like purcharge by month she can change to be per each 2 months...... I said I WANT TO CANCELLED IT~~~~~~~IS IT POSSIBLE??
Finally.....She send me a email 'Confirmation d'annulation'...........WOW......
And I ask if I have to return the StartKit...She said I can keep it but it will charge me 19 euros....I said I don't want they take any money from my account!!! So, she send me the second email of the address for return the 'Start Kit' to ENGLAND~~~~~of course.....
I will keep my eyes on my account~ And for all of these conversation, it tooks over 20 mins by phone( PS , already wait 10 mins for someone answer the phone)
Now I got the email cofimation for cancell and second email for return their START KIT......I hope I have no more connection with this company!!!
My starter kit arrived today, seems like a good product but after reading all these reviews I'm cancelling the debit card I used to pay with. I'd like to see them get money out of my account once the card is dead. Since buying online, I have been overwhelmed by spam too; avoid this company.
I got suckered into the "free" trial offer, as so many of you have. I really liked the flavor and it got a good "smoke". My battery died with in two weeks. I followed their instructions to return it and three weeks later they say they have not received it yet and cannot send out a replacement until they receive it. when I tried each cartridge, out of ten, six were defective. I opened one up to see if it was dry, or what. I found two bugs inside!!! It grossed me out. They were the size of gnats. I wrote complaining about their quality control and they completely went silent on me. They suck your money out of you, but should something go wrong, good luck in trying to get satisfaction from them. STAY AWAY from e-cigsbrand.