GhostBed Reviews

GhostBed
Based on 1 Review
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About GhostBed

The GhostBed, found online at GhostBed.com, says that they are a company with decades of industry experience who knows exactly what it takes to create a mattress with “precision comfort and support.”

How Does It Work?

According to their website, the GhostBed is not manufactured by some brand new startup company that is just getting into the mattress business. The have been designing and crafting mattresses for decades, saying that since they have been in business for more than 35 years they really know how to make a mattress so that it will last. 

Their website claims that they have developed a mattress that is “perfect” because of its superior levels of comfort, support, and durability. In fact, they say that their mattress is so well designed, it is actually able to provide the optimum amount of comfort for every type of sleeper with the proper support for spinal alignment.  

The website says that the outer cover of their mattress keeps sleepers cool through the night by wicking away heat and moisture, and the cover is removable and machine washable so that it can easily be kept fresh. 

The base support of their mattress is made of foam and is designed to provide all the support you need for proper spinal alignment without being uncomfortably hard, and the gel memory foam layer offers pressure relief material that uses embedded gel beads throughout. These gel beads are made to absorb heat and keep your mattress cooler. 

Finally the top layer of their mattress is “made of the finest latex” to provide the ideal level of surface softness while still absorbing any excess heat. 

Cost/Price Plans

At this time, GhostBed.com only offers a single mattress option, as their ultimate goal was to simplify the process of shopping for a quality mattress. This mattress is available in a variety of sizes, however, and is priced at $495 for their smallest mattress, the traditional Twin sized mattress, up to $925 for their largest mattress size, which is the California King. 

The company also sells a variety of mattress and bedding accessories, including sheet sets, mattress protectors, pillows, and removeable zip and wash covers if you are interested. In addition the website says that all shipping within the continental United States is free, though there will be a fee added for shipments to Hawaii and Alaska.    

Refund Policy

The website says that all GhostBeds come with a 101 night trial period that is designed to be easy and accommodating for their customers. 

The company asks that all their customers try their mattress in their home for at least 30 consecutive days before they consider returning it, as there is always a period of adjustment when dealing with a new mattress. 

Any time between the 31st day and the 100th day that you realize you would like to return your mattress, you can contact their Customer Service team and they will arrange a free pickup of your mattress, and any other items that came as part of your mattress purchase. Items purchased separately do not need to be returned, and if you would like to return any of their bedding accessories, you will have to consult their website for their own Refund Policy.    

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 855-855-4499 or by email at Sleep@GhostBed.com.

Reputation

There are not very many customer or user reviews of this mattress at this time, but there do appear to be a selection of reviews done by bloggers who were actually sent a GhostBed or were willing to order it themselves.

Almost every blogger that reviewed this mattress had very positive things to say about the quality of the materials, especially its ability to let sleepers remain cool throughout the night, and the quality of the mattress for its price. Bloggers did mention, however, that if you are someone who really has a strong preference about mattress firmness or who has traditionally liked spring mattresses over foam mattresses, then this may not be the perfect mattress for you. 

It is important to note that almost all reviewers did provide an affiliate code, meaning that they were able to receive some form of compensation when a visitor purchased a mattress from their website’s link, but since the GhostBed company does provide an accommodating in-home trial and Refund Policy, prospective customers should feel comfortable trying out this product for themselves. 

Competitors and Alternatives?

There are many other mattress stores that make promises regarding their special materials, their special design features, and the improved quality of sleep their customers will experience, including the Yogabed, the Leesa Mattress, The Casper Mattress, Tempurpedic, Tuft and Needle, BedInABox.com, and more.

If you have experience with this company or their products, please leave your GhostBed reviews below.

1 ‘GhostBed’ Review
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1 Review

Difficult Company

Reviewed By Jacob on April 28, 2017

Ghostbed claims they offer a 101 night sleep trial and that they will remove your mattress if you are unsatisfied. I can tell you that those are both misleading statements. While their employees do indeed assure you that you have 101 nights to sleep on the mattress, that is a life based on company policy. Even if employees misinform you about company policy, you are out of luck. Go ahead and check if you don’t believe me. Your sleep trial starts the day your mattress ships, which to me seems undeniably misleading. Do they expect you to sleep on the truck with the mattress? Additionally, they generally force you to arrange for the mattress to
be removed. This is in stark contrast to what they promise to do on their website.
I had two ghostbeds because the first one arrived damaged when the box was crushed. I had to pay for the bed to be removed and this delayed the installation of my replacement. I notified the employees I spoke with I’d need the mattress to be removed before the second one was installed and they told me that it would not be a problem. Turned out it was a large problem. When the company was unable to schedule a donation, they relegated the task to me. Despite promising on their website and advertising that you can get a refund, it is no where near as easy as they claim. I actually had to pay to have my mattress hauled away and ship in the law tags at my own expense! I am still awaiting my reimbursement and the manager of Nature’s Sleep claimed it had been processed 45 days ago. He notified me on 4/19 I had to fill out a form because they “only keep billing information for 90 day.” Shouldn’t the operations manager know what his own company’s policy is? While I did receive a check today, it was for another customer who also had to pay for their mattress to be removed, so I am still waiting.
Their warranty support is also suspect. One side of my bed offers no support and has me rolling off the side of the bed. While multiple people have tried the mattress and concurred with this, Ghostbed says it measures within spec and there is no issue. Your chance of ever receiving warranty support or honest support appears quite unlikely.
I should have checked their BBB rating prior to purchasing my bed, but I did not. It currently sits at D-. The company is rather dishonest and I would recommend buying locally or trying another company that actually gives you a clear sleep trail. If they give you a 101 night trial, they should at least keep your information on file for that duration. If you’re not satisfied with the mattress, be prepared to remove it yourself and do the work Ghostbed claims they will.

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1 Comment
May 25, 2017

I agree with this review. I had to wait for the 30days to be up then called and said the bed is too hard. It is a well made product, but it's just too hard for me to sleep on which I was very surprised by. They offered to send me a free mattress topper. I agreed. It was ok, but no makes me sleep "hot" as it's not cool like the regular mattress. So i call back and get yet another person, they offer to exchange the bed for a different model from Nature's Sleep which is the parent company I guess. She said no problem, we'll set up the donation and everything. So I waited for the instructions in email. A different person sends them and says as soon as I SET UP THE DONATION AND SEND THEM THE RECEIPT they will send the replacement bed. I reply that's not what I was told and I don't want to be without a bed. Your website says you take care of this. No reply. I wait for a few days and get pissed off and say I want refund, screw this. They're like oh ok..well you have the pillows, you have to return them too unless you want to keep them, we can deduct $100. I say i'll think about it, she says she'll send instructions. NOTHING. I call again. DIFFERENT PERSON. She says she'll send instructions. NOTHING. They are a scam to run out the clock. Really disgusting!

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