Go-Parts.com is a website which claims to provide their customers with access to a wide variety of car parts which are the highest quality at the lowest possible prices, partnered with best service "before, during, and after the sale."
How Does It Work?
Like any other online retailer, you can search through their parts inventory in a variety of different ways, including through their quick links of the most popular parts being purchased on their website, or by inputting your own vehicle's make, model, year number and then searching through the parts they have available for that specific car.
With such a wide variety of different items, there is no particular price range for their products. Price will depend on size, materials, whether or not the item is discounted, and whether or not you are interested in rebuilt parts or original equipment manufacturer parts.
Go-Parts.com does offer a general Refund Policy for their merchandise. According to their Terms & Conditions, you may return any parts you order from their site within 14 days of receiving it. All parts must be in their original condition, and cannot be disassembled or installed.
There is a very specific procedure that you must follow in order to successfully return your part and receive your refund, and including requesting an RMA number from their site using your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it.
Unfortunately, no refunds will be given after 14 days of receiving your part has passed.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by submitting them using their Live Chat feature, by phone 877-321-PART, by email at Questions@Go-Parts.com, or by submitting a ticket through your registered account.
Unfortunately there are many mixed reviews for Go-Parts.com, with many of the negative reviews centering on issues with the delivery process as well as the lack of Customer Service quality whenever there is a problem with a part they have received.
Competitors and Alternatives?
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