About Koala Mattress
Koala Mattress, found online at Koala.com.au, is a new Australian made mattress which promises their customers the ability to have “a blissful sleep every night, guaranteed.”
How Does It Work?
According to their website, the Koala Mattress has been designed to provide all customers with the best possible sleeping experience, regardless of what their personal preferences have been in the past.
To do this, they designed a mattress with Zero Disturbance Technology, which means that partners will never disturb each other with their movements. They say it is just like “sleeping in separate beds without having to give up the cuddles.”
They have also worked hard to create a mattress that they believe is as close as you will ever get to sleeping on a cloud, without the mattress ever being considered too firm or too soft. The Koala Mattress was also designed specifically for the Australian climate, so that it will remain cool in the summer but be cozy in the winter.
Finally, this company chose to eliminate all the middlemen that are traditionally involved in manufacturing and distributing mattresses so that they could provide this mattress to their customers for an affordable price.
This company provides a range of mattresses from their Single, which is priced at $750, to their King, which is priced at $1,150. This website also says that they will provide customers with options for financing their mattress purchase. If this is something you are interested in, simply click the Zipmoney option during checkout and you will be told within seconds whether or not you qualify for financing, and if so, what your monthly payments will be.
This company is very proud of their 120 Night Return Policy, which states that customers are welcome to use this product in the comfort of their own home for up to 120 nights and if they do not “fall in love” with the mattress during this time period, then they are welcome to contact their Customer Service team and arrange for the mattress to be returned. Their website promises “No useless store credits, no re-stocking fee, no pick-up fee.”
They do require that you sleep on your mattress for a minimum of 14 nights before you contact them to arrange a return, because it takes everyone’s body a certain amount of time to adjust to a new mattress.
Their website does say that this Return Policy cannot be used to exchange your mattress for one of a different size, unfortunately, and that all returned mattresses “likely be donated to a community overseas or in some cases recycled and brought back to life as construction products here in Australia.”
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 1800 575 337, by email at Support@KoalaMattress.com.au, or by submitting them directly to their website through their Contact Us link.
At this time it appears that Koala Mattress actually has very positive reviews and customers and sleep blogs are pretty enthusiastic about this mattress at this time. This good reputation partnered with their 120 Night Return Policy means that customers should be comfortable trying this mattress for themselves to see if it meets their needs.
Competitors and Alternatives?
Certainly there are many different kinds of mattresses available in the online market today which make the very same promises this company makes, works to keep their prices low in the same way, and offers customers long trial periods in which to try the product for themselves. Customers looking for alternatives to this product should be able to find many different options which may work for their needs.
If you have experience with this company or their products, please leave your Koala Mattress reviews below.