Kuzalaa.com is a new company and website based out of India that provides people with online based therapy because even though “getting mental health care can be hard, Kuzalaa makes it easy.”
How Does It Work?
According to their website, the country of India is currently struggling with a lack of psychologists, counselors, and psychiatrists which, when combined with the natural inhibition to seek mental health care, means that more than 80% of patients with mental health issues don’t ever see a trained therapist. Kuzalaa.com was built to address this problem.
The reality is that everyone experiences stress, anxiety, depression, or guilt at some point, and speaking about it with a professional is helpful for everyone. So Kuzalaa.com helps people connect with Psychiatrists and Psychologists who can help them make positive changes and overcome emotional issues.
They do so by providing therapy appointments via video consultation, so patients can receive care without ever leaving their homes, but they still use video instead of telephone or email so that the counselor can not only listen but also watch and engage with their patients and create an effective treatment plan.
Kuzalaa.com promises that their staff is comprised of professionals who have degrees from top academic and scientific institutions that have decades of experience in the healthcare industry.
Currently, Kuzalaa.com is running a promotion through the end of February 2016 which states that anyone coming to their website for their very first appointment can receive their appointment for free. Customers who take advantage of this promotional offer, or those who begin using this service in March 2016 or later will pay for their sessions per session – there are no long term membership plans.
The website says that visitors who are interested in 45 minutes with a Psychiatrist will be charged Rs. 1500 and those that are interested in 60 minutes with a licensed Psychologist or Counselor will be charged Rs. 1000. The website says that no other fees will be charged at any time.
Unfortunately this website does not provide any information regarding refunds. This is likely because they do not provide any long term memberships or subscriptions, so customers only pay whenever they successfully have a session with one of Kuzalaa.com’s team members.
However if you do encounter a circumstance that you believe justifies a refund, you can contact their Customer Support team by email with a payment issue to see if anyone is able to help you.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at Patient@Kuzalaa.com if you are having issues as a patient, Feedback@Kuzalaa.com if you are just providing general feedback, and Support@Kuzalaa.com if you are having a payment issue.
This service appears to be new enough that customers haven’t really provided any online reviews for other prospective customers at this time, but since this company is currently offering their customers their first session for free, it appears like a good time to arrange your first appointment and evaluate this service for yourself.
Competitors and Alternatives?
The lack of access to mental health care is wide spread throughout the world and there are many companies that have decided to take this same approach of distance counseling in order to solve this problem, including TalkSpace.com and BetterHelp.
If you have any experience with this company or their products, please leave your Kuzalaa.com reviews below.