LuxNoire.com is the online home of Lux Noire, an online clothing boutique that says their goal is to provide people with high quality, glamorous clothing at affordable prices.
How Does It Work?
According to their website, Lux Noire says that they are an online store that started from humble beginnings and has since grown to provide fashion and clothing to customers around the world who want to "spruce up their closet with glamorous handmade pieces, offered at affordable prices."
Their online store offers customers a large selection of items, including New Arrivals, Accessories, Dresses, Sets, Tops, Bottoms, Outerwear, Shoes, and more. Customers will also be able to look through their Instagram account to see what kinds of new looks the LuxNoire.com stylists are putting together.
Because this company sells such a wide variety of products at this time, there is no way to quote a single or static price range for the clothing and accessories people will find on this website. That being said, it is obvious that this company works very hard to keep their pricing down, as many of their dresses are priced as low as $29.95.
In addition their website promises that they offer free shipping no matter where you are ordering your product in the world because they have an international distribution center.
Their website says that customers are welcome to return any unworn, unwashed, or defective merchandise within 30 days of the delivery date and you will be refunded the purchase price to the original form of payment. Unfortunately, returns made after 30 days of the delivery date that is associated with your order tracking number will no longer be eligible to return.
To initiate your return, you will need to contact their Customer Service team by email with your order number and the reason you would like to return your item. When your return is approved, you will be emailed a return confirmation number that you will need to clearly print on the shipping label of your return package.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link or by using their social media platforms like Facebook and Twitter.
Unfortunately this company simply does not have that many reviews at this time, making it difficult for prospective customers to know whether or not they would like to order from this company.
The few reviews which are available are generally negative and have to do with the fact that this company took an incredibly long time to ship and deliver their clothing, and the reviewers were not aware that their items would be coming from China. In addition, they said that their Customer Service team was not very helpful when they were trying to have their problems addressed.
Competitors and Alternatives?
Certainly there are many different companies that promise their customers high quality, well-made clothing at affordable prices, but because many of these companies are housed in China, customers will want to take their time and do their due diligence on any company that makes these claims.
If you have experience with this company or their products, please leave your LuxNoire.com reviews below.
7 ‘LuxNoire.com’ Reviews
Same problem. I ordered a 2 piece set and a dress from them April 18th. it is July 8th and I haven't received anything. They do not respond to emails. I finally wrote them on Facebook around 3 weeks ago. At this point I just want a full refund. They've argued with me saying that they cannot do that once my order has been processed (which it hasn't) the website says "money back guarantee" and I brought that up. Now they claim that it is going to the "concerned department" for further assistance. I've literally never dealt with a company like this and I'm surprised they haven't been reported yet.
SCAM!!! Do not use!!!
Lux Noire is a complete SCAM!!!!!! But have no fear you can get your money back!!! Over a month & still no reply & no product delivered!! I called my credit card company & “disputed the charge” (basically called & said the charge was fraudulent), the bank will report a claim. If the business doesn’t respond to the claim within 45 days or does respond but cannot show a good reason as to why it has been taking 31 days rather than 3-5 business days to ship, the dispute will be resolved in your favor & you will get your money credited back to you. So just call your bank, report all of Lux Noire social media as fraudulent so they get taken down & report them to the Better Business Bureau as well as anywhere else you see fit & that’s all you can really do! Get your money back & take just a few minutes out of your day to try & shut them down!!
SCAM!! DO NOT USE!!!
I ordered from there over a month ago and have not received my item. The customer service is TERRIBLE I have emailed, Instagram DM'd and Facebook messaged about wanting my money back and have gotten no response. This is the worst company and the worst customer experience I've ever had. And on their Instagram (their most popular social media platform) they have the "commenting" option turned off so that all of the users who have ordered and realized their scam cannot comment to warn others off!!! They also don't have a review space on their website for the same reason!!! WORST company, report for spam on all social media that you can.
Do not use this website!!
I ordered a shirt and 2 bathing suits 3 weeks ago and still haven't gotten them.. there's no tracking available, the customer service team absolutely does not respond to your concerns or questions. This company deserves no stars and more people should be aware of this scam artist of a company.