Mosaic Solar Reviews

Mosaic charging me for work never done at my house. Claims that Freedom Forever never cancelled the Solar Installation project a year ago. Now Mosaic has a lien against my house for work not performed by Freedom Forever or Sunderer Energy. Tried to resolve issue with phone calls and e-mail with NO RESULTS. No help from Mosaic, Freedom Forever or Sunderer Energy. Filed fraud complaint with Federal Trade Commission.

They take double payments without authorization, make promises they will not keep, and if you miss payments they do not follow any normal procedures for collecting such as certified letter or serving notice they just shut it off stick a letter in the door and run.

The company continues to demand payment for a project that never occurred. The project was cancelled long before the first note was due, but they refuse to acknowledge the cancellation and are demanding payment--literally for nothing.

When I provided them with the relevant documentation of the cancellation, including the second cancellation request case number, they said it never happened and claimed the installation company was lying about it and shady overall.

Although they promised to investigate my complaint within 24-48 hours, a week has gone by and I have heard nothing from them. Moreover, they continue to demand the impossible, like a "Certificate of Cancellation." What?

They lied on system size KW, yearly estimated production KWH on the plain site. They pushed to install the solar panels, the next step is they will take all funds from Mosaic (partner of thief - Smart Home Energy and are in the same boat). Mosaic (Shell financial organization. Stupid representatives will answer and will give you random answers) will transfer without verifying with the home owner. As soon as they got 100% payments (close to $90,000 loan), Smart Home Energy vanished in the plain sight.

I'm one of the victims of Smart Home Energy and it's partner Mosaic. I was forced to pay loan after 3 months of solar un-operational panels installation. Mosaic threatening that they will be ruining my credits if I don't pay. I was begging to wait till the solar are operational but not working. It is over 2 years, i'm stuck with un-operational panels and no body helps me.

Mosaic send the same email on 10th of every month by saying your installer is not in the business and we will find the installer and someone will contact but it never happened. OVER 2 YEARS!! UNBELIVABLE!! They all are thief. When you saw Smart Home Energy & Mosaic together, JUST RUN!!! I end up paying from my pocket out on top of original loan-$90,000.00 to complete the project.

WORST COMPANY EVER! There should be negative stars. Every time I call in to speak to a manager I swear I get the same person, just giving me a different name. I have multiple different names now and they all sound like the same person. No one there even tries to work with you.

When I originally placed the complaint in March 2023 I was advised that the rest of my solar loan was not to have been funded until PTO (Permission to Operate) was received. They even emailed me asking to provide documents that the system was not operational. I have been trying to have them send me what MC Solar (scammers) provided to them as PTO and now they are changing the story stating that they pay upon completion.

AGAIN...no matter how you word it, the job was never finished. NO Certificate of Completion was received (or PTO), the inspection failed and the permit is now expired.

They also demand payment every month even though the system doesn't work. The panels were installed March 2022. That's right...almost a year and a half later and still not working. And I am paying the loan and full electric bill!

Mosaic had brought in Omnidian (remediator) to get a solar company to see what needed to be finished and they are even giving the run around since March 2023. Stating that they haven't heard from the Solar Company they hired (Lunex) on what needs to be done and that Lunex is short staffed. They are all terrible!

I advise anyone reading this that are thinking of going solar NOT to do it. They cause roof leaks, the loan setup makes for a nightmare when trying to sell, you will need a battery backup (which the sales guy lied to me saying I didn't need one), AND the insurance companies will skyrocket your payments too!

I was told by the representative that I would be as fully off grid as possible, that I would only have a connection fee from the power company, that I would have power going to the entire house in the instance of a power outage. None of this was true, my Water Heater & AC aren’t even connected to the solar power, my electric bill continues to go up & just a week ago we had a power outage, we had solar power for a few hours from the battery then had to wait for the power company to get back up, with no hot water or ac. No one explains the Tesla app to you either, you have to figure that out on your own. This has been, by far, the worse decisions of my life & I’ve been married twice. Now they are telling me it is going to cost more to get what I initially signed up for, acting like they never stated I would be as fully off grid as possible.

Terrible customer service. No billing statement for months. Never advised when monthly payments were to begin. Only a nasty call from Mosaic collection Dept.

Cannot confirm payments made even though provided copies front and back of corresponding checks.

Did I say terrible customer service!!

My mother and I enrolled and signed up for Solar/Finance. My mother passed away unexpectedly. Being the Trustee to her Estate I reached out to Mosaic, advised of her passing and questioned what was next if we leave just my name on the financing or do I transfer to just my name as we will be listing the Property. I was advise to "keep it as is, autopay and my name, I was provided the information and an email letter as what to do with a prospective buyer to pay off or transfer the loan" they e-mailed me this information the same day as my phone call 2/06/23. We have since accepted an offer on the home, escrow closing 3/31/23. I reached out for the payoff amount and was informed that Mosaic no longer has the loan it was sent to a third party. i in turn reached out to them to learn it was then sent to an Organization SIMM Associates. SIMM Associates is a Collection/Probate Firm. I was informed that a transfer of the loan is not an option, there is a UCC placed on the property and the loan has to be paid in full which is now more then the initial loan due to daily interest.

Mosaic NEVER stated or communicated via mail or email that this was going to happen. Autopay went through as normal we were never late etc, I was advised that they don't know why this happened and shouldn't have but it is out of their hands. I requested several times to speak with a supervisor, who refused to talk to me and told their representatives they should not speak with me. We cannot get any answers, a call back etc. We are at risk of losing the sale as the total is now $60,000 and this is Catastrophic to our family on top of the unexpected loss.

I was also told today, I had 30 days to respond to the e-mail, which was never voiced nor mentioned in the email letter

Don't use Sun Pro Solar, they screw up your billing and bank account from the beginning to get an extra fee. Then they tell you that you will receive a big Tax credit for getting these solar and it will help pay your solar panels off. First year got 7%, following year gets nothing. It's all a big scam!!! Wondering what's next.

While Mosaic was easy to work with, easy and convenient to secure a solar power loan...They were not honest and open about using my home and 166 acre property as collaterall (like a mortgage where they can foreclose on you). In fact they immediately took out a lean against my entire property without informing me. This is predatory lending in my opinion. I will never do business with them again.

Beware, this company does not make sure solar companies are legit nor do they care if you receive product. I have filed numerous complaints on solar company and Mosaic. Predatory lending at its finest.

If I could leave a 0 I would! This company started taking out money before the dates agreed upon and charged fees because of it. then each month even though it is automatic payments charge late fees. Then their past due people call and are so rude and hang up on you.

I called back each month they say they will take care of it, but each month it starts over with them calling me and me calling them back. I am over this. I need to find a way to get away from this company. As I write this I am holding for a supervisor which has been 22 min!! Lovely....

I've been off FB for 3 years, but I came on to leave this review.

I looked in to solar, they came out to put up, my roof is 82 YEARS old. I even told and showed Tony Smith, SunPro Solar agent, the attic, we walked around the house. Not a problem. This was July 2021.

October 2021 the guys came out to install, they said no one told them it was a metal roof and they cannot install. DECEMBER I get a call from Tony only AFTER I called and left messages then FINALLY called office for him to return my call. He actually asked if I would replace my roof, um NO it'll last another 100 YEARS! He said ok, I'll take care of it.

In JANUARY 2022 i get an email stating my credit rating dropped from 728 to 679! I went to check and was told I opened an account for 41 THOUSAND DOLLARS with mosaic pro! 1/27 I called Mosaic asking why do I have an account for something I do not have. They'll look into it.

February 5th I get a bill for $212 for solar! 4 HOURS I was on the phone with various people with Mosaic Pro trying to figure out what was going on. I was eventually told I would have to pay the bill THEN file to get a refund in 4-6 MONTHS!

I've called the office and the Louisiana office and NOTHING!

FINALLY got SunPro Solar to get off backside and contact Mosaic Solar and it's NOW 3/10 and my credit dropped again to 664! I called today and Mosaic Solar said SunPro let the loan go through in October AND did nothing about it until I called on 2/17. Mosaic then said (phone call 3/10 8:41am EST) the loan was cancelled 3/8 and letters were sent to the Credit agencies then. I requested a copy of that letter by email AND a hard copy.

I'm just very unhappy that I had to jump through hoops to get this matter cleared when it all goes back to SunPro Solar dropping the ball in October 2021.

This loan company is by far the worst I have ever dealt with. They do not send any notice as to when your payments will go up and refuse to adjust the payments if you try to pay down the balance early since I supposedly missed their deadline for doing such a transaction. Very upsetting and disappointing.!

Mosaic is the most unprofessional company I have ever dealt with. To get on their web page you go round and round and it keeps asking for a new password and you put a new one in and it says the password is no good, the email is no good or there is no such account.

I spent over an hour today trying to set up an automatic withdrawal account but because you have to sign in for EVERY move you make, it kept rejecting me. I called the company twice and was placated with things like "Don't worry the (double the amount due) will be removed when your check for the other amount is cleared. Until then you cannot set up an automatic payment account.

I hate this company, I hate the solar panels and if I could, I would tear them off my roof and burn them! I was also lied to by the salesman who told me I would get a $5,000 tax credit for setting the whole piece of crap up I explained to him that I am a widow and do not file taxes. He said "No problem", there is always a way to get the money" More lies from this company!

If they had minus stars, they would get five!

This is a horrible company. They are loan sharks. Mosaic solar loans does not follow any rules in the contract. They obligate you to agree on online statements only just because they want to change your balance in a daily basis by increasing the amount. Even though I have a fixed 3.99% The monthly principal is always lower than it is supposed to be. This month for example my balance has increased $44.61 in 23 days. Every time I called to complain I get very rude customer service reps. When I email my complain I get some bogus invalid response. I am very sick and tired of this situation that is escalating every day. I am trying to pay up quickly just to get rid of them

These people will tell you they have a Lean on the Solar equipment only, not on your house. However if you try to get an equity loan you will find they are the second lean holder. Then In order to change it the will charge you $250. They are hard to work with. I would never recommend this bunch to anybody.