My Brush Set Reviews

My Brush Set
Based on 8 Reviews
Review It

About My Brush Set

My Brush Set, found online at MyMakeupBrushSet.com, is a company made up of professional beauticians who “live and breathe makeup every day” and offer their customers high quality cosmetics and brushes.

How Does It Work?

According to their website, My Brush Set says that their company understands “the balance and form of perfectly durable and functional makeup brushes” and has conducted extensive research and development of their brushes to make sure they fit this important criteria. 

They offer their brushes in a range of sizes and brush hair combinations, as well as the ability to purchase them as single brushes or in full sets of brushes that come in a selection of colors and styles.

My Brush Set works like any other online retailer, providing their customers with many different categories of products, including Make Up Brushes, Single Brushes, Cosmetics, Clearance Sale, Beauty Box, and more, as well as a search feature that will help you find specific products you are hoping to find.

Cost/Price Plans

Since this company carries such a wide array of products, there are far too many price points available on this website at any one time to quote a single price range. That being said, their website claims that they offer prices that are up to 85% lower than other competitor websites, and automatically provide free shipping on all purchases that total more than $100.00.

Refund Policy

There is a problem with the Refund Policy offered with this company. The Frequently Asked Questions page states that they accept returns for refunds up to 90 days after your date of purchase. Unfortunately, the link to their Returns Policy states that they will only honor refunds for products which are returned within 30 days. 

This discrepancy is obviously a serious problem for customers. Customers who are considering buying a purchase of any significant value may want to contact Customer Service in advance to determine the real details of the policy. If you have already purchased a product that you are hoping to return, it must be in unused, new condition with all the original packaging in order to successfully return it in any time frame. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at Info@MyMakeupBrushSet.com. 

Reputation

Unfortunately there are not many reviews of this company and their products available at this time, and many of the reviews that are available are from bloggers acting as affiliates, which makes it difficult to determine how unbiased these reviews are.

That being said, of those reviews most of the complimentary things that are being said have to do with how great the brushes look – style and quality of patterns and colors – compared to how much money was paid for them. There is actually very little said about the quality of the cosmetic application of these brushes.      

Competitors and Alternatives?

Online cosmetics and beauty tools retailers are not rare and include many different companies and services, both domestic and international, like Sephora.com, Amazon.com, major department stores like Macy's, and many others. 

If you have any experience with this company or their products, please leave your My Brush Set reviews below.

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8 ‘My Brush Set’ Reviews
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1 Review

ABSOLUTE SCAM

Reviewed By Elizabeth  on January 10, 2017

I'm reporting this "company" to Ebay, Facebook, PayPal, major banks and creditors, and the BBB today. This is a scam and they have no problems scamming people, no remorse for it, and no intentions to solve any issues they may have caused. Do not fall for it. Buy the brushes elsewhere.

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1 Review

Avoid this scam!

Reviewed By Justin on January 9, 2017

They took my money and ran! They created a bogus tracking number to trick me into thinking they were actually going to ship me something. Total scam.

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1 Review

Horrible! Avoid!!

Reviewed By Andrea on December 29, 2016

I ordered a brush set on December 16th. Shipping said 2-4 business days. I still haven't received even a shipping email, yet they took the money from my paypal immediately. Repeated emails have gone unanswered. Upon filing a claim with paypal tonight, I discovered that this companies listed phone number on paypal, is the same as another company that was proven to be a scam. Thankfully I will get my money back, but I want everyone to know what a scam this really!

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1 Comment
January 10, 2017

How are you getting your money back? Because I'm attempting the same. I am having the exact same issue, and whoever is answering emails is completely unhelpful. I'm so angry. I'm reporting this "company."

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1 Review

As per above. Avoid

Reviewed By Yen Yee on December 21, 2016, Warrington

I ordered 2 brush sets with this company on the 8th, hoping to receive my order within 3-4 days as stated by their website.
And guess what, I'm still waiting! They replied with an automated reply twice with a discount code, explaining they have a delay with orders etc... and yet they are still advertising it as available!
They took my money immediately without hesitation, but shows no sign of compensation for inconvenience or any tip date on time of when they will be delivering my items.

I wish I had checked their reviews first!
Avoid at all costs!

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1 Review

12 Days to Ship. Horrible Customer Service

Reviewed By Rachel on September 22, 2016

Emailed back and forth to find out why my product hadn't shipped. When I finally received a response, they told me the product was on back order. Nothing on the website said the product was on back-order, and the facebook advertisement even says OVERSTOCK price reduction.

Fraudulent company, cheap product, false advertising.

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1 Review

My Brush Set--No Problems

Reviewed By BrookeD on July 14, 2016

**Non-biased makeup brush junkie**

Late last year I ordered the "Babylicious Pink Heart 24 Piece Brush set". I was given a free shipping coupon for my first order. The shipping took about six days for the package to arrive at my house in my mailbox. I was provided with a tracking code after my product left the warehouse (1 day after order), and was able to track my package with text updates to my cell phone.

When the package arrived, it was sealed in an envelope lined with bubble wrap. All 24 brushes were rolled up in the faux leather case, each with a slip of plastic around the bristles. The brushes had little to no odor (slight plastic smell to some) and no shedding upon arrival.

The quality of the brushes are not to compare with high-end brushes like Sigma's, but they hold up well considering their price. The bristles are very soft to the touch, and are gentle on your face. The only few brushes I found to be a bit abrasive are some of the shorter bristled detail brushes. Even then, there's hardly a need for them. There's a wide variety of sizes and shapes in this set, and I particularly favored the angled liner brush for eyebrow gels. The synthetic bristles did not shed or lose their softness after several washes. The handles were made out of some kind of faux wood, and the fennel out of a thin type of metal.

Bottom Line: They're a good quality set for the price, and are great for new makeup junkies. They're best for light application of makeup, not if you're going for heavier glam makeup.

If you're going to order from this site and order a high-demand product such as their oval brush sets, expect a bit of a wait. I don't think this website or their staff was equipped/prepared for such an influx of customers. If you want your order to come in within a week or two, order something they have currently in stock.

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1 Review

Don't buy from here!!!

Reviewed By miranda leigh on May 18, 2016

They will take your money right at checkout and you will wait a long time to get your product. They do not answer on FB messanger and it takes a while to be emailed. I've been waiting 10 days for my product and I will not get it anytime soon. My package hasn't even been made yet. They will delete your comments on Facebook if you are having a problem! SHADY. They also do not have a phone number!!!

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1 Review

Scam SCAM Buyers Beware!

Reviewed By Kristal G on April 9, 2016

They post amazing deals on social media seems too good to be true. I fell for it because I saw the secured purchase seal and the fact that they deal with Paypal I didn't think too much of it. They charged my card right away I also paid the extra few dollars to get my purchase insured to make sure I could track it which was at no avail couple weeks passed still nothing but the same very automated insincere reply everytime. I grew tired of it so I requested to redund my money where they soon after ignored my emails. Clearly they are operating because they continue to post totally irrelevant things on their social media pages almost deliberately upsetting their dissatisfied customers. I filed a complaint with the paypal about their unethical ways as well as BBB to be sure this happens to no one else. Since then the only reply after all my pursuits I received an email saying they shipped out my product, it's too late now it's principle I just want my money back and protect others from falling into the same trap as I have.

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Kristal G
April 09, 2016

Soon after all my ranting about how badly I got ripped off and encouraged others to file complaints I was blocked and all my comments deleted so I prove my case. If they were an honest up front business they would deal with the matter in hand and not ignore dissatisfied customers DO NOT ORDER from this shady business, they'll very quickly make you sorry you did!

Kristal G
April 10, 2016

Update after all of my efforts they finally replied not only did the issue my refund they still sent my shipment out anyway "guilty much" ?! Took 3 consumer complaints, a group of people to threaten a classaction lawsuit to get their attention. I'll give them A for effort but why wait till it gets so far?

This is their message:

Dear Kristal G,

Thank you for placing an order with us..Hope you are having a great day so far !!

We have refunded your order however we will make sure you still get your shipment. You should get it by the end of the week as you are next in que to go out.

We apologize for the delay as there were over 50,000 orders in the last 2-3 weeks. As you can imagine we did not anticipate this volume of orders so we are a little backlogged with emails and shipping. Please be ensured that we are a trusted company and we will make sure you get your order. We really do appreciate the patience and trust. The brushes are great and the quality reviews are amazing. We will not let you down, please trust us.

We apologize for the delay caused in providing you with the tracking information. However, we will be updating your order soon and you can expect to receive your order within 5-10 business days. Once the order is processed, you will receive the confirmation email along with the tracking information.

Again, we apologize for any inconvenience we might have caused and look forward to fulfilling your future orders in timely manner.

Thank you for your continued patience, cooperation and support, we wouldn't be around without you.

My Make-Up Brush Set

Jamily
April 17, 2016

I'm so nervous now. I ordered 3 sets on Friday 4/15/2016 and immediately afterwards all I see is negative reviews... I'm really hoping I won't have to dispute the charges...

Grace
May 09, 2016

I just ordered too:((( I'm really scared now!

Grace
May 09, 2016

Ordered from https://www.ovalbrushset.com/products/oval-brush-set instead though but it's the same exact brush set?? I'm really scared and thy are both from different places with different prices, the website I order from looks a lot more sketchy. I really wish I would have looked into this before jumping right into it:((

Grace
May 09, 2016

I don't know if you'll see this but did you get a full refund with money back as well???

Dorothy Lea
May 09, 2016

I must say I was a little apprehensive myself, but I love good brushes. I purchased 2 sets of brushes, and receive a confirmation within an hour, that my brushes had shipped. Within three days the brushes were delivered. Honnnnniiiii these brushes are amazing, I mean when that brush hits your face you are in complete ahhhhhhhh. Extremely soft, and they don't loose hair when applying make-up, absolutely nothing like I have ever Purchased before, and believe me I have plenty from Mac, B. Brown, etc. I love them so much I just purchased two more sets.

miranda leigh
May 18, 2016

Kristal I got that exact same email word for word! Sounds like they are spamming it out so it will pacify us.

Chelsea
June 16, 2016

They are reselling from places like LightInTheBox. No lie. I am on LitB right now and all the brush sets are the same lmao. Just go to LitB if you want them :)

July 07, 2016

I also noticed the same exact brushes over on Alibaba. Just type in '10 piece oval brush set' and you'll find the same set, with the same handle design, etc.

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