MyScore.com is the home of MyScore, a company which offers their members access to their credit report for the cost of just one dollar, as well as a free trial membership to credit fraud and identity theft protection service.
According to their website, they consider themselves America's "go-to source" for credit information, management, and protection. This is partially because they say they work to educate their members in their Credit Learning Center.
This Learning Center provides resources both for free and paid members that help users understand what they call the "complex credit industry," which empowers them to make better decisions regarding their finances.
They say their educational resources in combination with their other tools and benefits have given them a reputation for providing their members with the most comprehensive and convenient credit score services available.
Though they do offer free resources and information, customers who decide to take part in the free trial of the MyScore Credit Monitoring will receive the best possible benefits, including 24/7 monitoring and automatic email alerts at all 3 credit bureaus: TransUnion, Experian, and Equifax.
Unlike other credit monitoring services, MyScore.com says their members also receive other benefits like their Pro-Rewards, which includes money saving opportunities like restaurant vouchers, grocery coupons, PC tech support, magazine subscriptions, and more.
Some people are uncomfortable with these type of credit score and reporting services, because they usually only advertise their trial offer and not their monthly, which is in this case $29.95 a month for monitoring services.
This reputation has made consumers wary of these companies and led to claims that they are not safe, or that they are "fake." MyScore.com publishes their monthly cost as well as the time period of their trial - 7 days - at the top of their webpage, however.
This means that consumers who have complaints or issues or simply do not choose to continue using the services can easily cancel their membership during this week long period by utilizing their email or telephone customer service contact info and will receive no further charges.
If you have any experience with this service, please leave your MyScore.com reviews below.
7 ‘MyScore.com’ Reviews
After I had the service for a few months, they decided to keep charging me after I had called to cancel service before. They charged me 29.99$ and REFUSED a refund for a month of service that I DIDN'T WANT.
True, it was nice to have that information, but the customer service sucks because the phone line will cut in and out like they or I have minimal service, they DON'T do refunds, and they charge you way too much for ONE credit score (i.e., you have to PAY MORE for the other two credit scores they promised)
Never going to trust this company again.
sticking with Credit Karma
The only reason i tried MyScore was someone had suggested it to me since you supposedly got all 3 scores. I did their free trial and tried to cancel it before the 5 day mark (which is what the website said the free trial would be). They told me that it was too late and i would have to wait until the next month. So i was charged $30 for nothing because i couldn't even see my score. So today i called and spoke with a woman whom i was amazed knew any english. She didn't get my phone number, name, or address correct the first 3 times i told her. Then when she finally got to my account i told her i wanted it cancelled. So what did she do? She upgraded me! What? So i told her that's not what i wanted and she went by her script and started telling me all the benefits of the upgrade. Finally i got fed up and told her i wanted to speak with a supervisor. She didn't even say anything to me, just transferred. Then i finally got to a supervisor named Rich. He was better than the chick at least. He said the account is cancelled but we'll see in a couple days (which is when it would have been billed again). Most awful, frustrating customer service ever.
Company is a scam!!
I cancelled my service the exact same day as I ordered it. After that I started receiving emails here and there and I called back to confirm that I had cancelled the account. I was told that it was cancelled and that I would receive an email confirming that, which I never did. The next day my account was charged $39.90. I called them and was placed on hold and transferred to two other departments who just kept explaining that they show it was cancelled but they couldn't verify WHEN it was cancelled. Which isn't my fault. Then I was given a number to call for their "complaint resolver" department who I was told would refund my money. I called the number and it was for Dish cable setup. As I write this, I am on hold from calling the company back. This company is fradulent!! Do not use!!
RPT MYSCORE IS A SCAM GRIFTERS.
IF you call the 888 number next to the charge, they're main job is to delay you from calling your credit card company so it will be harder to get a refund. I called them twice and they pulled the same two person act like they're trading some cancellation information. They'll give you confirmation numbers, but they are meaningless. They will not refund your money. Don't waste time calling them immediately call your credit card company and report their fraud.
Most awful credit score service, will keep billing you, argue when you try to cancel!!!
I did a free trial and then called to cancel as soon as it expired (too late, I was already billed $29.95. I was given a long story about how I had already paid for a month and should just call back at the end of that month to cancel. I said no, please cancel right now. Fast-forward to the following month, when I get an email from them about my credit score. I then checked and discovered I had been billed for an additional month. I called and got a non-English speaking woman who refused to just let me cancel. She kept reading from her script about all the benefits I would lose if I cancelled. I got to the point where I was so exasperated, I was actually incredibly rude to her. Still she continued to read her script and refused to let me cancel. I kept interrupting and telling her just to stop it and cancel my subscription. Finally I got through and then when I brought up the additional charge, she just said, "you will not be billed in the future." I told her I wanted to talk about a refund and she kept repeating that I would not be billed further. I eventually got her to transfer me to an escalation rep, who processed a refund (and without reading from a script and trying to keep me on board). This was the MOST HORRIBLE CUSTOMER SERVICE I have EVER experienced! I have never felt so unable to communicate with someone who took my money. These people are scam artists who sneakily turn subscriptions back on after you cancel. I want to report them to the Better Business Bureau next. . . Do NOT try their free trial, RUN.
Customer Service Sucks. Act like a scam company!
Argued with me when I called in to cancel service!
Customer service rep couldn't speak correct English and sounded like they were reading(badly) from a script.
Wouldn't cancel service! Kept asking me why I wanted to cancel!(As if it's really any of their business)
Ridiculously ignorant and just wanting to keep billing.
Probably the worst representative that I have talked to in the LAST 10 YEARS!
NO, MAKE THAT DEFINITELY THE WORST...
This is the ringleader and the conman who is behind all of these predatory practices. BENJAMIN CHILLEMI. https://plus.google.com/106721662553454777768/posts. Judge for yourself and see if this is correct. We all need to unite as one to pack a punch! Send him emails letting him know of his fraudulent activities. Make his name and his cohorts known,. Whenever you say anything about MyScore.com or any of its alternative sites (there are many) be sure to drop BENJAMIN CHILLEMI in the comment. The only way this will end is if word gets out to the mainstream media. Do this, and we will prosper. Our justice will prevail!