MyScore.com is the home of MyScore, a company which offers their members access to their credit report for the cost of just one dollar, as well as a free trial membership to credit fraud and identity theft protection service.
According to their website, they consider themselves America's "go-to source" for credit information, management, and protection. This is partially because they say they work to educate their members in their Credit Learning Center.
This Learning Center provides resources both for free and paid members that help users understand what they call the "complex credit industry," which empowers them to make better decisions regarding their finances.
They say their educational resources in combination with their other tools and benefits have given them a reputation for providing their members with the most comprehensive and convenient credit score services available.
Though they do offer free resources and information, customers who decide to take part in the free trial of the MyScore Credit Monitoring will receive the best possible benefits, including 24/7 monitoring and automatic email alerts at all 3 credit bureaus: TransUnion, Experian, and Equifax.
Unlike other credit monitoring services, MyScore.com says their members also receive other benefits like their Pro-Rewards, which includes money saving opportunities like restaurant vouchers, grocery coupons, PC tech support, magazine subscriptions, and more.
Some people are uncomfortable with these type of credit score and reporting services, because they usually only advertise their trial offer and not their monthly, which is in this case $29.95 a month for monitoring services.
This reputation has made consumers wary of these companies and led to claims that they are not safe, or that they are "fake." MyScore.com publishes their monthly cost as well as the time period of their trial - 7 days - at the top of their webpage, however.
This means that consumers who have complaints or issues or simply do not choose to continue using the services can easily cancel their membership during this week long period by utilizing their email or telephone customer service contact info and will receive no further charges.
If you have any experience with this service, please leave your MyScore.com reviews below.
18 ‘MyScore.com’ Reviews
This really is a scam
I called and cancelled the same day I received the service. I wrote the cancellation number down. I was assured that it was cancelled. That was on a Thursday, June 2nd. On Saturday, June 4th, I checked my bank account, they had taken a $1 charge 5 times, they took a $3 charge, a $24.95 charge and a $9.95 charge.
After speaking with my bank, I found out that they will do these types of charges so that if you give the bank an exact amount to kick back, it won't happen because they don't send it in for the same amount each time. I checked my bank account this morning, June 10th and they have taken the amount of $10.95! See what I mean???
I am reporting this information to the BBB as well as the State Attorney's office in Florida.
I had to close my account and open a new one today so that these scammers don't get any additional funds! When I have called, no one picks up the phone and I have called all of the following numbers 855-881-3328, 855-703-0260 and 855-421-9615. I really think that once you call them the first time, your number is put in their system and placed on ignore!!
DO NOT USE THIS COMPANY!!!!!
SCAM, Don't give them your info. No way to cancel.
After starting the free trial, I could not figure out how to cancel my membership. The phone number provided on the Web Site was not available and indicated it was disconnected or no longer in service.
I'll likely need to call out the charge as disputed through my bank. I am hoping the information I gave them doesn't lead to my identity being stolen.
Horrible, Disrespectful, Harrassing
Totally awful. I signed up (dumb mistake) and gave a credit card number (dumber mistake) and my contact information.
I called the same day to cancel the 7 day trial and was put on hold, asked a lot of questions, talked to someone who I could not understand what he was asking me, then he was silent for several minutes, then said he had a bad connection.
I called right back, spoke with Jayvee he said, same person. He again tried to ask me a bunch of personal questions and I told him I wasn't answering any more questions and told him to bring up my account with the account number. I asked for email confirmation that account was closed and that no charges would be made. He told me he couldn't send my anything until I answered more questions and listened to him read something. I could barely make out most of what he was saying. I was so angry, I felt held hostage. Well I lost an hour of my time, and now I need to cancel my credit card. Lesson learned, not sure how I fell for this, but hopefully this will save someone else. I did report a complaint to the Better Business Bureau as well.
As i wrote this out i am on hold trying to cancel this... Signed up for the free trial and wanted to cancel seeing as how Credit Karma has the exact same ONE score as this sooo i call THREE count them....Three agents transfer me back to the main menu when i give them my number to look up my account. Have no clue why...then i finally get a guy on the line and he has dogs barking in the background ( causr that sounds legit) and he tells me his system is acting up and wont cancel....wth?! So he is supposed to be transferring me to a supervisor and that was 20 minutes ago im still on hold. Holy hell am i freaking out right now..ive done a lot to repair my credit and now these people have my info?!!! HELP??!!!
I signed up to create my account TWICE. The first time i did it I did not get to see my credit score at all. AND I was not able to log in to my account. So I created the whole thing over again only to come to the same results ad the first time.
I called right away to cancel my membership
After seeing these reviews And luckily the person who helped me did not rush through the process and made everything smooth and easy and did what I wanted to have done. He saw that I tried to login but couldn't and saw that for some reason my account was cancelled. He was unsure of why and said that he could transfer me to another line to fix that for me so I could see my score. But I told him it was fine and I just wanted my account and membership cancelled. I asked him if it really is cancelled and that I will not be charged for anything at all. And he said yes it is cancelled and I won't be getting charged.
He told to to have good day and that was it.
Hopefully he was right that it is cancelled and I will not be seeing my card charged on anything.
I may have gotten lucky.
They don't even deserve one star
Not sure if my other review posted as I had to sign up to finish the process but anyway, here I go again...
1. Total Scam
They get you to sign up for their trial service, pretending to be a legitimate company. Then once you go to cancel you find out that it's virtually impossible to cancel your membership.
They do not have a cancel option online like a legitimate company would. They do not have a way of contacting them online. All they have is a 800-number for customer service which is either unavailable despite being during their claimed business hours, or you get an unhelpful customer service "agent" (calling them that is generous) who disconnects your call or doesn't follow through.
DO NOT USE MYSCORE.COM. I have reported them to my bank for fraud and I am disputing the money they took from my account. I had to have my bank block them from taking money from my account.
I have learned that my bank or just about any company you have a line of credit with, will provide you with free credit scores. I now use a service provided by the company with whom I have my car lease. Surprisingly decent and detail service and it doesn't cost me anything in addition to my car lease.
DO NOT USE MYSCORE.COM
BEWARE!!! THEY ARE SCAMMERS!!!
Please people don't use these guys. When u try to call and cancel membership after your 7 day trial period they act like they can't hear you and hang up on you. After reading other reviews just now it seems to b a common tactic so that u can't cancel and then they can charge your card money. Please use credit karma instead.... They are free and you won't get taken advantage of. I really think charges should be brought against this company..... This is not right at all!!
myscore.com is scam 100%
true this company scam they was try to take info from my friend card that he paid for trail service and i refused to give them info to avoid still his money or identity and the customer service is very bad they put me on hold for to long twice and third time took me for ever to cancel service i hope gov can do some about to close this site
After I had the service for a few months, they decided to keep charging me after I had called to cancel service before. They charged me 29.99$ and REFUSED a refund for a month of service that I DIDN'T WANT.
True, it was nice to have that information, but the customer service sucks because the phone line will cut in and out like they or I have minimal service, they DON'T do refunds, and they charge you way too much for ONE credit score (i.e., you have to PAY MORE for the other two credit scores they promised)
Never going to trust this company again.
sticking with Credit Karma
The only reason i tried MyScore was someone had suggested it to me since you supposedly got all 3 scores. I did their free trial and tried to cancel it before the 5 day mark (which is what the website said the free trial would be). They told me that it was too late and i would have to wait until the next month. So i was charged $30 for nothing because i couldn't even see my score. So today i called and spoke with a woman whom i was amazed knew any english. She didn't get my phone number, name, or address correct the first 3 times i told her. Then when she finally got to my account i told her i wanted it cancelled. So what did she do? She upgraded me! What? So i told her that's not what i wanted and she went by her script and started telling me all the benefits of the upgrade. Finally i got fed up and told her i wanted to speak with a supervisor. She didn't even say anything to me, just transferred. Then i finally got to a supervisor named Rich. He was better than the chick at least. He said the account is cancelled but we'll see in a couple days (which is when it would have been billed again). Most awful, frustrating customer service ever.
Company is a scam!!
I cancelled my service the exact same day as I ordered it. After that I started receiving emails here and there and I called back to confirm that I had cancelled the account. I was told that it was cancelled and that I would receive an email confirming that, which I never did. The next day my account was charged $39.90. I called them and was placed on hold and transferred to two other departments who just kept explaining that they show it was cancelled but they couldn't verify WHEN it was cancelled. Which isn't my fault. Then I was given a number to call for their "complaint resolver" department who I was told would refund my money. I called the number and it was for Dish cable setup. As I write this, I am on hold from calling the company back. This company is fradulent!! Do not use!!
RPT MYSCORE IS A SCAM GRIFTERS.
IF you call the 888 number next to the charge, they're main job is to delay you from calling your credit card company so it will be harder to get a refund. I called them twice and they pulled the same two person act like they're trading some cancellation information. They'll give you confirmation numbers, but they are meaningless. They will not refund your money. Don't waste time calling them immediately call your credit card company and report their fraud.
Most awful credit score service, will keep billing you, argue when you try to cancel!!!
I did a free trial and then called to cancel as soon as it expired (too late, I was already billed $29.95. I was given a long story about how I had already paid for a month and should just call back at the end of that month to cancel. I said no, please cancel right now. Fast-forward to the following month, when I get an email from them about my credit score. I then checked and discovered I had been billed for an additional month. I called and got a non-English speaking woman who refused to just let me cancel. She kept reading from her script about all the benefits I would lose if I cancelled. I got to the point where I was so exasperated, I was actually incredibly rude to her. Still she continued to read her script and refused to let me cancel. I kept interrupting and telling her just to stop it and cancel my subscription. Finally I got through and then when I brought up the additional charge, she just said, "you will not be billed in the future." I told her I wanted to talk about a refund and she kept repeating that I would not be billed further. I eventually got her to transfer me to an escalation rep, who processed a refund (and without reading from a script and trying to keep me on board). This was the MOST HORRIBLE CUSTOMER SERVICE I have EVER experienced! I have never felt so unable to communicate with someone who took my money. These people are scam artists who sneakily turn subscriptions back on after you cancel. I want to report them to the Better Business Bureau next. . . Do NOT try their free trial, RUN.
Customer Service Sucks. Act like a scam company!
Argued with me when I called in to cancel service!
Customer service rep couldn't speak correct English and sounded like they were reading(badly) from a script.
Wouldn't cancel service! Kept asking me why I wanted to cancel!(As if it's really any of their business)
Ridiculously ignorant and just wanting to keep billing.
Probably the worst representative that I have talked to in the LAST 10 YEARS!
NO, MAKE THAT DEFINITELY THE WORST...
This is the ringleader and the conman who is behind all of these predatory practices. BENJAMIN CHILLEMI. https://plus.google.com/106721662553454777768/posts. Judge for yourself and see if this is correct. We all need to unite as one to pack a punch! Send him emails letting him know of his fraudulent activities. Make his name and his cohorts known,. Whenever you say anything about MyScore.com or any of its alternative sites (there are many) be sure to drop BENJAMIN CHILLEMI in the comment. The only way this will end is if word gets out to the mainstream media. Do this, and we will prosper. Our justice will prevail!