NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at Service@NewChic.com. Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
29 ‘NewChic.com’ Reviews
I've ordered items online before with "great" to "excellent" service. This was the first time I order from NewChic. I will admit order came at the time it was promised, but it was missing 1 pair of shoes. That's where the problem started, My efforts to contact them, in short, was fruitless. It seem impossible to simply contact them. I did manage to get an e-mail out, 2 days ago, but not sure if it had been received. No response yet.
Newchic Order Number:
Men Pure Color British Style Outdoor Business Casual Driving Loafers
Color:Dark Brown , Size:US 8.5
Not sure if missing item were back order or what. There was no follow up email on order.
I was planning on purchasing more items, but base on my current experience, I'm not sure.
Don't order from these people
The sizes do not match us sizes no matter how large you go you're still going to get an extra small. No return labels in the package you're ordering from China off the mainland
HACK SITE! BEWARE!
It's very possible that Newchic is a hack site. I've also recently mistakenly ordered from them and have yet to receive anything (recently being three weeks ago). Since then both my phone and computer have contracted viruses which happened when i tried to track my order.
DO NOT ORDER FROM THIS SITE! IT IS A CHINESE SITE THAT IS DIRECTED THROUGH DENMARK.
Read the bad reviews on this company to get the full picture. I should have done the same before buying from NewChic
I wish that I had read the reviews prior to ordering from this company. Do not order from this company. Please do not. I ordered three items - they took my money straight away and then seven days later never processed the order. I went onto their livechat and was appalled by the response. I asked for a refund three times and three times the woman ignored me before saying she could split the order and send some of the items which were in stock - after saying they were all out of stock. I said no.
I asked her on three occasions if the company was a fraudulent company. Three times she refused to answer me. I have complete proof of the conversation which I will be happy to post on this site.
If you want to order from NewChic then by all means do so. Do not expect to receive anything in the post. Do not expect to get a refund. Do not expect them to resolve anything via their live chat. If you are having problems with them, do what I have now had to do which is go to paypal to try and get a refund.
I am doubting that the positive reviews on this review site are genuine.
What makes me think they are not is that NewChic advertise their products even when they are out of stock so they induce you to buy things they know that they do not have rather than removing the items. That is what leaves me highly suspicious of this company.
As for their response to my review. I am not interested in it. I am not interested in anything that they have to say, or any excuse they have to offer. I am telling the truth and no one is going to be able to say otherwise - especially when I have the proof of what has transpired. I would advise all customers experiencing problems with this company to retain proof of every single conversation you have with them whether it is by livechat, email, etc. You will need this if you go to paypal to sort out your refund and you will also need it when they try to insist they have done nothing wrong!
Buyer Beware - If I could give zero stars I would.
They are horrible. Terribly slow shipping, non-existent customer service after the sale, and VERY UNDERSIZED SHOES. Bought two pair, measured before ordering. Shoes delivered were on the extreme low end of their 'acceptable sizes'. Ordered size 11, shoes were marked size 11. Shoes were actually sized 9-9.5
Overall experience sucks rocks.