NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at Service@NewChic.com. Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
26 ‘NewChic.com’ Reviews
Read the bad reviews on this company to get the full picture. I should have done the same before buying from NewChic
I wish that I had read the reviews prior to ordering from this company. Do not order from this company. Please do not. I ordered three items - they took my money straight away and then seven days later never processed the order. I went onto their livechat and was appalled by the response. I asked for a refund three times and three times the woman ignored me before saying she could split the order and send some of the items which were in stock - after saying they were all out of stock. I said no.
I asked her on three occasions if the company was a fraudulent company. Three times she refused to answer me. I have complete proof of the conversation which I will be happy to post on this site.
If you want to order from NewChic then by all means do so. Do not expect to receive anything in the post. Do not expect to get a refund. Do not expect them to resolve anything via their live chat. If you are having problems with them, do what I have now had to do which is go to paypal to try and get a refund.
I am doubting that the positive reviews on this review site are genuine.
What makes me think they are not is that NewChic advertise their products even when they are out of stock so they induce you to buy things they know that they do not have rather than removing the items. That is what leaves me highly suspicious of this company.
As for their response to my review. I am not interested in it. I am not interested in anything that they have to say, or any excuse they have to offer. I am telling the truth and no one is going to be able to say otherwise - especially when I have the proof of what has transpired. I would advise all customers experiencing problems with this company to retain proof of every single conversation you have with them whether it is by livechat, email, etc. You will need this if you go to paypal to sort out your refund and you will also need it when they try to insist they have done nothing wrong!
Buyer Beware - If I could give zero stars I would.
They are horrible. Terribly slow shipping, non-existent customer service after the sale, and VERY UNDERSIZED SHOES. Bought two pair, measured before ordering. Shoes delivered were on the extreme low end of their 'acceptable sizes'. Ordered size 11, shoes were marked size 11. Shoes were actually sized 9-9.5
Overall experience sucks rocks.
I ordered two bras from this company almost 2 weeks ago and haven't gotten anything when I look up a tracking number it says that it's unavailable I've been trying to contact them for a couple of days now and they haven't gotten back to me. Don't buy from them period off on the off-chance that they see this I would like a refund on my purchase my order number is
Slip On flat Sport Shoes
This is the bad part I have written 4 complaints because of shipping delays and with no response from New Chic except for the chat with Sky on the 23 June when I was reassured they are on order.. Shoes ordered & paid for 17 May with expected delivery 8 June.
SHOES finally arrived on the 12 July and they are worth waiting for. Perfect fit, excellent quality and the price is unbelievable.
If NewChic would only answer complaints and reassure customers that this is no scam it will be close to perfect.
I ordered from this company at the end of April this year, and the first week of May I received an email to say my order had shipped. However, it is now the middle of July and I have not received anything. I went on holiday for 3 weeks (without my items) and came back to nothing. I also emailed the customer service and have received no reply. My Paypal account was charged immediately and I am waiting almost 3 months for very simple items. If someone from this company is looking, here is my order information:
Newchic Order Number:
I am extremely disappointed and inclined to believe this is all a scam and a company who just makes profit off of small purchases from hundreds of unsuspecting customers, especially since there is no phone number to contact with issues. Beware of this company and try using more reputable online retailers such as eBay or Amazon before even considering a place such as this.