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About is a Canadian based company that was established in 2007 in order to create the ultimate online shopping experience for prescription contact lenses and more. 

How Does It Work?

According to their website, is completely focused on saving their customers money and time, making the process of shopping for and ordering contact lenses as efficient and affordable as possible. 

Customers who already know their preferred brand of contact lens, their prescription, and any other special features can go to their site and choose from their selection of lenses and complete their order in no time. Their website also recommends that customers sign up to their mailing list so they won’t miss out on any upcoming promotions on their specific brand of contact lenses. 

If you are not sure of exactly what your needs are, the website also says that their “hand-picked” customer care team is always around to make sure that you have exactly what you need and that your experience is exactly as you want it to be.   

Cost/Price Plans

The cost of your order will depend entirely on your brand, the volume of contacts you order, and any other special needs or features you may have included in your order. This price may also change depending on any sales or promotions that are taking place. Customers will receive free shipping on all orders over $89.00.  

Refund Policy

The website says that they want their customers to be completely satisfied with their contact lens order, and if you are not, they do offer a 365 Return and Exchange Policy. All products must be unopened and unmarked in order to be eligible for either a return or an exchange. 

You will need to first contact their Customer Service team by email in order to arrange the return or exchange. In this email you must provide your name, order number, reason for return/exchange and the number of boxes and prescription strength you will be shipping back so they can authorize the return and provide you with proper instructions. 

The website also says that if you have ordered a 90 pack lens box, this pack box must be completely sealed in order to be returned.     

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-611-8215, by email at, or by submitting them directly to their website through their Contact Us link. 


In general it appears that this company receives fairly good reviews, however there are some customers who have had poor experiences with this company, saying that they believed their contacts were defective or damaged because of how blurry and uncomfortable they were, but when they called to report this to the company they were told that because their contact batch wasn’t part of an official recall it couldn’t be refunded and customers were simply out the money on their order.

It is difficult to say whether or not this is the exact response a customer would receive when making an order through a doctor’s office, or if they would provide a more beneficial policy for their customers. This may be something that customers will want to discuss with their doctor’s office before making the decision to order online.   

Competitors and Alternatives?

There are many other online retailers dedicated to purchasing your prescription contact lenses in the case that this website does not meet your needs, including, America’s Best Contacts & Glasses, and others. 

If you have experience with this company or their products, please leave your reviews below.

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