About Rent the Runway Unlimited
RentTheRunway.com is the online home of Rent the Runway Unlimited, an online retailer that lets women rent the designer clothing and accessories they love without having to pay full price for buying them.
How Does It Work?
Rent the Runway is a famous and well-known clothing rental company that provides women with the ability to rent expensive and exclusive designer clothing for just a fraction of what it would cost to buy the clothing in question.
Originally this company was launched in order to give people a place to shop for special occasion wear, items that they would not need that often and therefore didn’t want to spend significant amounts of money on. However, they have recently expanded to a monthly rental service called Rent the Runway Unlimited.
This service carries the current season’s clothing styles from over 450 different designers. Members will be able to sign into their account, choose three pieces, and have them delivered to their home. You can keep the three pieces for as long as you choose, and as soon as you send one (or all) back, you can rent more.
Their website says that their service provides their customers with total flexibility to try new styles without any scary commitment and to allow your style to change whenever you choose.
This company offers a downloadable app where people can conduct their shopping on Android and iOS devices.
Their website says that their Unlimited membership is currently priced at $139 per month, which obviously covers an unlimited number of rentals during that thirty day period. Customers will always receive free shipping both ways, as well as free dry cleaning and rental insurance.
Currently they are running a promotional opportunity where brand new customers who sign up for their service will receive a 20% discount off the monthly fee, for a total of $111.20. The website does not say how long this promotion will run or when it will end.
Because customers are renting an item of clothing as opposed to purchasing it, this company offers a Cancellation Policy for their traditional Rent the Runway customers rather than a Refund Policy; the website doesn’t appear to off their customers a specific Refund Policy just for their Unlimited customers.
Their website does say that customers are welcome to cancel their membership whenever they choose, but they do not provide their customers with information as to whether or not they will be able to get a refund of their fees. Rather it is most likely that customers will be able to continue using the service until the end of that specific month and then their charges will be discontinued.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-509-0842 or by submitting them directly to their website through their Email Us link.
Rent the Runway itself is actually fairly famous as being one of the first of their kind of companies available, and they have continued to be well-liked and well-respected by their customers and by fashion magazines and blogs.
Some customers have complained about not always knowing how something will fit you, as all designers are a little different, but since customers get to rent three different items at a time, there seemed to be agreement that customers could expect to get at least one item that would work right away while they exchanged the others.
Competitors and Alternatives?
As mentioned above, there are many other companies that provide monthly rentals of clothing, including Gwynnie Bee and Le Tote, though these companies focus more on casual or work clothing than they do for special occasion clothing.
If you have any experience with this company or their products, please leave your Rent the Runway Unlimited reviews below.