About The Tile App
20 ‘The Tile App’ Reviews
Customer support team does not exist.
Purchased 4 tiles, pressed submit. The next page said your order number is: BLANK (no number given), you can use this number to check the status of your shipment. Tried to track shipment with my email address instead, to which i got an automated response that your email is not in our system. The money was taken from my credit card. So I contacted support 8 times. (web form 3 times, email 2 times, twitter 2 times and facebook once). Not a single sign of life. No response what so ever. Now what do I do next? there is no phone number so i guess I am out of luck.
Scam...or just a really terrible business?
Since some customers actually have Tiles in their hands, I can't go so far as to call this a scam. It is simply an awful company that has gone way beyond its good grace period. What could possibly be in a Tile that would make them so difficult to manufacture? This is not an automobile with thousands of moving parts. It's not even remotely near an iPhone for complexity. It's a piece of plastic with some fancy doohickey stuffed inside. C'mon Tile! I have been patiently waiting 14 months for delivery, and I'm pretty sure I won't ever get a sniff at my three Tiles. $65 (including shipping) for thre chunks of plastic is some pretty decent coin for those guys - I can just picture them laughing at us right now while they're sipping mai tais from coconuts in the tropics. Joke's definitely on us!
Not a Scam
I disagree, it is not a scam. Perhaps they were a little premature in their marketing, and even made a few poor calls on the delivery schedule, but this is the world of crowdfunding. Get used to it. Even feature films are turning to this method of producing and distributing their product. A new Star Trek movie is being released in winter 2014, all produced and paid for by crowdfunding.
I have all of my tiles, and I distinctly remember these folks telling me it would take a year or so. My only grievance is the volume of the beep signal is too low, almost inaudible, but I can locate the tile using the app, and I have faith in the company that they will remedy this issue.
Here is a good link to Forbes Magazine that describes crowdfunding.
Relax! Good things come to those who wait.
received tiles, happy with them
After a year's wait, they finally arrived. A short day's dilemma when I didn't received the email confirming my account. It turns out that my internet provider send it to deep spam. So if you have this problem, be sure to dig into your spam folders.
Works as advertised.