About The Tile App
26 ‘The Tile App’ Reviews
Should have waited
Usually I never purchase any product until there are a good number of reviews. Thought this would be a good product to give out for Christmas. I received an email that the tiles had shipped Nov 20th
which would be in for Christmas, Well I received them Jan 2 2015.
It was easy to activate the tiles. But to find your keys using the app is useless. The app only says your in range but does send you in the right direction. The sound it emits is much to low to hear if your keys are in a coat pocket or under some clothes. Very disappointed in this product I thought the app would pin point the location much more accurately then it does it only says your in range within 30 ft.
Well that still gives a large area in your home to look.
Hopefully they will improve many features of this product.
I received a Tile as a gift for Christmas. I had no trouble activating it, BUT upon testing it around the house, the 'tone' it plays is too quiet and unless you are standing on top of it, it will be hard to locate. I just placed the tile in various places around the house, if it were under something, I don't think I'd find it. Also the 'find it' option does not give me the warm fuzzies. I don't want anyone else looking for my phone, wallet, purse, etc... because they could just leave the tile lay somewhere and take my valuables.
My husband bought me a pack of 4 tiles for Xmas. One wouldn't activate because it was broken. I went to their web site to try and contact technical support, but they don't let you talk to a human. You have to follow their help files and if that doesn't work (it didn't), you're out of luck. There is no way to get your money back.
I just waisted $76
Nothing worked; including contacting the company. There is no way to access "support." Hopeless. Do not send them a dollar. In the 1980s software companies knew their systems did not work, but published them anyway just before Christmas. They would deal with it latter after receiving millions in sales. This sounds like Tile. the rating is not low enough to score this company.
I AGREE THIS COMPANY IS A BIG SCAM
I ordered my tiles and after what I feel to be a reasonable period I reached out to them about my order. I get a response back that I should receive it by the end of the month. Subsequently several months passed, still no order.
I finally sent an email stating I was fed up and wanted a refund. The Help group responded and asked should the put it back on my card or via PayPal. I opted PayPal and I am still waiting. After reading all these reviews I see this is how they operate. You either don't get your tiles nor do you get your refund. I agree that a class action should be taken against them because they are a scam artist.
Too soon to tell ... purchased AND RECEIVED (in a reasonable time) but some were for either a gift or for other family members ... will need to see if it works with an Android Phone or not. ... if not, that is not good and is too narrow a market.
Customer support team does not exist.
Purchased 4 tiles, pressed submit. The next page said your order number is: BLANK (no number given), you can use this number to check the status of your shipment. Tried to track shipment with my email address instead, to which i got an automated response that your email is not in our system. The money was taken from my credit card. So I contacted support 8 times. (web form 3 times, email 2 times, twitter 2 times and facebook once). Not a single sign of life. No response what so ever. Now what do I do next? there is no phone number so i guess I am out of luck.
Scam...or just a really terrible business?
Since some customers actually have Tiles in their hands, I can't go so far as to call this a scam. It is simply an awful company that has gone way beyond its good grace period. What could possibly be in a Tile that would make them so difficult to manufacture? This is not an automobile with thousands of moving parts. It's not even remotely near an iPhone for complexity. It's a piece of plastic with some fancy doohickey stuffed inside. C'mon Tile! I have been patiently waiting 14 months for delivery, and I'm pretty sure I won't ever get a sniff at my three Tiles. $65 (including shipping) for thre chunks of plastic is some pretty decent coin for those guys - I can just picture them laughing at us right now while they're sipping mai tais from coconuts in the tropics. Joke's definitely on us!
Not a Scam
I disagree, it is not a scam. Perhaps they were a little premature in their marketing, and even made a few poor calls on the delivery schedule, but this is the world of crowdfunding. Get used to it. Even feature films are turning to this method of producing and distributing their product. A new Star Trek movie is being released in winter 2014, all produced and paid for by crowdfunding.
I have all of my tiles, and I distinctly remember these folks telling me it would take a year or so. My only grievance is the volume of the beep signal is too low, almost inaudible, but I can locate the tile using the app, and I have faith in the company that they will remedy this issue.
Here is a good link to Forbes Magazine that describes crowdfunding.
Relax! Good things come to those who wait.
received tiles, happy with them
After a year's wait, they finally arrived. A short day's dilemma when I didn't received the email confirming my account. It turns out that my internet provider send it to deep spam. So if you have this problem, be sure to dig into your spam folders.
Works as advertised.
Frustrated and furious
Some people have received their tiles i certainly haven't, 13 months so far and emails to them assured me that it was coming in Sept (hey guys Sept has passed its now Nov) and yesterday my reply to another where the hell is my tile email from me got a your email address not registered. Its got to be a scam otherwise they are the most disorganised company in the world. They are an embarrassment and should be closed down. How dare they advertise when they can't even place aged orders. Shocking and disorganised.
terrible customer service. Vapor Ware?
I paid my money more than one year ago and got a series of emails stringing me along. Then I got an email asking me to confirm my email address, which of course their system was unable to do. So now there is no record of my purchase. When I try to communicate with them by email I got a response saying someone would look at my email in 17 days. I'm beginning to wonder if this is a scam. If other people feel that way should we consider a class-action lawsuit?
Tile is the biggest scam ever!
Tile is a piece of crap from day one. Government should step in, the tile is the biggest piece of junk ever can't hear it can't find it and refund crap.
One More Month
I ordered in August 2013 and today (08-31-2014) I received a notification to confirm my physical address which I did. if not here within 30 days, then I will agree that this is a scam. Will Post again before or at the end of September.
I too purchased mine last and have finally received them 20 months later. When purchasing them I was unaware that they only worked off of Bluetooth and you needed to be within 50ft of your lost item to find it. Now that I have them, what a worthless piece of crap! Initial claims stated "you could locate your item anywhere in the world". Hands down worst purchase I've made in my adult life. Bright side, if I loose my keys in my house it will let me know my keys are at my house
TOTAL SCAM , I DONT KNOW HOW THEY GET AWAY WITH IT !
SCAM, YOU WILL NEVER RECEIVE A TILE, ITS BEEN OVER A YEAR. THEY WILL NOT HELP IN ANY WAY. THEY NEED TO BE REPORTED BY EVERYONE WHO HAS BEEN ROBBED.
The Tile App
It took a year to receive my product and right out of the box it's a complete fail. Tried contacting customer support and hey gave me a "scripted response" that was worthless.
I ordered two in 2013 and they never delivered. If you go on Facebook you'll see the same thing happened to thousands of others. This company/product is a scam!