About The Tile App
TheTileApp works by locating items that have a Tile inside of, or affixed to, it. The art of multi-tasking has consumed our lives is now accompanied with the popular trend of misplacing our belongings.
TheTileApp works by Bluetooth GPS connectivity to a battery operated small square shaped waterproof tile. All tiles have a keyhole for placement on a set of keys, a double sided adhesive for items such as laptops or they can even simply be put into a purse or backpack.
Tiles may be purchased online at www.TheTileApp.com. Special deals are currently available for pre-orders. The pricing is as follows: 1 tile costs $18.95, 4 tiles cost $56.85, 8 tiles costs $113.70, or 12 tiles for $170.55. A shipping charge of $8 is applied to each shipment. In the future each tile will cost $25.00.
Upon receiving the tiles you must first sync them to your Apple device. As long as you are within a 180 radius of the tile, you will then be able to view yourself moving toward the item or perhaps moving further away from it. Each tile has a built in speaker so you may also generate an audio alert if necessary.
If you are out of range, the” last place seen” feature will point you to the location of where it was last detected. Should another TileApp user be in range of your tile, it is detected through their app automatically and discreetly. The tile’s location will then appear on your map.
This function serves for lost or stolen items as well. By tagging an item as lost or stolen, other tile users, if in the vicinity of the item, will unknowingly be assisting you while trying to locate your item. Even people who do not purchase tiles, but choose to download TheTileApp, can take part in efforts to find items tagged as lost or stolen.
The low energy usage of these tiles means you never have to replace a battery. Each Tile lasts a year; at the end of the year you will be sent replacement tiles as well as an envelope to mail back your old ones for recycling.
Currently TheTileApp is only available for individuals with Bluetooth 4.0 Apple products; these include the iPhone 4S, the iPad 3rd generation, the iPod Touch 5th generation. Online reviews submitted by Tile users show nothing but positive experiences had by all. The only complaint came from individuals who possessed an Android phone; this is because their phones are not equipped with Bluetooth 4.0 connection capabilities.
Now you can finally leave the stress of losing items, and wasted time searching for your belongings, in the past; this device is a Holy Grail.
34 ‘The Tile App’ Reviews
WARNING: "Tile" only lasts one year from the time of activation!
WARNING: "guaranteed to last for one year" is the Tile Company's way of saying it will STOP WORKING after one year, and you will have to BUY a new product!
When "Tile" advertised the Tile product last year, I bought 12 tiles. They never mentioned that the product would expire! They turned off my product and expect me to buy the product AGAIN because they "Expire"!
I chatted with the online help person:
Customer Support Person@Tile: "I am sorry that you haven't seen the information that your Tile is guaranteed to last for a year. It is indicated on our website."
My Response: "Sure, my Lawn Mower is guaranteed to last one year as well; but I kind of expect it to continue working! Guaranteed to work for one year" does not imply that they will most likely fail in one year."
boon or conn
I helped with their kickstarter. Been meaning to buy the tiles, never had the time and money, but now that I have kids brought in from my gf the need to ping my consistently disappearing keys is a must!
I took advantage of their newest offer. The website crashed, not giving me a confirmation page and caused problems in my paypal. After getting thing straightened out I was given an order notification. "Shipping" took weeks.
Their site says most orders ship within 24 hours. It took 3 weeks to get a shipping confirmation and tracking. The tracking number I received was a dud. I have waited 2 weeks to see if it came through (the number activated or a package arrived) but nothing so far.
I have 4 weeks to go before paypal does not honor reversal. I have it set on my calendar as a reminder to refund it and walk away. We'll see what happens
I spent 94 dollars to buy a set of tiles. While awaiting their arrival, I checked the reviews and had regrets. Then I found some positive comments, so I did not cancel my order.
I have had the tiles for a few days now and I can tell you that they are absolutely worthless to use for tracking stolen items. I can see where they might work in a totally cluttered home, where you might lose things. The range is only about 100 ft and when you push find, it activates a sound on the tile, revealing its location. It does not show you where it is on a map. I should have known that what they advertised is too good to be true for the price. I feel like a sucker.
NO refund...Won't return email
Trie to purchase tile online but when order completed, there were items on the invoice that I didn't want. Chated with support and they said the order would have to be cancelled and resubmitted. Credit card would be refunded. Three weeks later, no refund. No chat after order placed, just a promise to email you back. Have now contacted credit card for fraud investigation.
ALMOST 3, yes THREE YEARS AGO
Almost 3 years ago, I invested in tiles with Kickstarter, still no tiles- ummmm- 17 emails with customer service (can you call it that?) and oh yea they'll be right there!! Still no tiles, maybe they are having difficulty tracking them down and need to invent something that can help find these things? These guys should be capital M. Barrassed, but they're not- onto the next scam....I wish I didn't have to give 1 star.
I'll quote Chris:
Hands down worst purchase I've made in my adult life.
Yes, also the worst purchase of my adult life.
There's several items using 1970's technology that find keys etc better than this POS.
AVOID THIS ITEM.
Works on my S5 just fine
I purchased a set of 4 tiles and so far have only set up 2 of them. I have a Galaxy S5 and the app works perfectly. I even got a notification that the app had turned itself off and when/if I needed to use the app to locate a tile I would have to turn the back on first.
So, I don't see how the app is going to still be running in the background if it isn't active until I need it.
So it DOES work with certain Android devices.
I am very pleased
Should have waited
Usually I never purchase any product until there are a good number of reviews. Thought this would be a good product to give out for Christmas. I received an email that the tiles had shipped Nov 20th
which would be in for Christmas, Well I received them Jan 2 2015.
It was easy to activate the tiles. But to find your keys using the app is useless. The app only says your in range but does send you in the right direction. The sound it emits is much to low to hear if your keys are in a coat pocket or under some clothes. Very disappointed in this product I thought the app would pin point the location much more accurately then it does it only says your in range within 30 ft.
Well that still gives a large area in your home to look.
Hopefully they will improve many features of this product.
I received a Tile as a gift for Christmas. I had no trouble activating it, BUT upon testing it around the house, the 'tone' it plays is too quiet and unless you are standing on top of it, it will be hard to locate. I just placed the tile in various places around the house, if it were under something, I don't think I'd find it. Also the 'find it' option does not give me the warm fuzzies. I don't want anyone else looking for my phone, wallet, purse, etc... because they could just leave the tile lay somewhere and take my valuables.
My husband bought me a pack of 4 tiles for Xmas. One wouldn't activate because it was broken. I went to their web site to try and contact technical support, but they don't let you talk to a human. You have to follow their help files and if that doesn't work (it didn't), you're out of luck. There is no way to get your money back.
I just waisted $76
Nothing worked; including contacting the company. There is no way to access "support." Hopeless. Do not send them a dollar. In the 1980s software companies knew their systems did not work, but published them anyway just before Christmas. They would deal with it latter after receiving millions in sales. This sounds like Tile. the rating is not low enough to score this company.
I AGREE THIS COMPANY IS A BIG SCAM
I ordered my tiles and after what I feel to be a reasonable period I reached out to them about my order. I get a response back that I should receive it by the end of the month. Subsequently several months passed, still no order.
I finally sent an email stating I was fed up and wanted a refund. The Help group responded and asked should the put it back on my card or via PayPal. I opted PayPal and I am still waiting. After reading all these reviews I see this is how they operate. You either don't get your tiles nor do you get your refund. I agree that a class action should be taken against them because they are a scam artist.
Too soon to tell ... purchased AND RECEIVED (in a reasonable time) but some were for either a gift or for other family members ... will need to see if it works with an Android Phone or not. ... if not, that is not good and is too narrow a market.
Customer support team does not exist.
Purchased 4 tiles, pressed submit. The next page said your order number is: BLANK (no number given), you can use this number to check the status of your shipment. Tried to track shipment with my email address instead, to which i got an automated response that your email is not in our system. The money was taken from my credit card. So I contacted support 8 times. (web form 3 times, email 2 times, twitter 2 times and facebook once). Not a single sign of life. No response what so ever. Now what do I do next? there is no phone number so i guess I am out of luck.
Scam...or just a really terrible business?
Since some customers actually have Tiles in their hands, I can't go so far as to call this a scam. It is simply an awful company that has gone way beyond its good grace period. What could possibly be in a Tile that would make them so difficult to manufacture? This is not an automobile with thousands of moving parts. It's not even remotely near an iPhone for complexity. It's a piece of plastic with some fancy doohickey stuffed inside. C'mon Tile! I have been patiently waiting 14 months for delivery, and I'm pretty sure I won't ever get a sniff at my three Tiles. $65 (including shipping) for thre chunks of plastic is some pretty decent coin for those guys - I can just picture them laughing at us right now while they're sipping mai tais from coconuts in the tropics. Joke's definitely on us!
Not a Scam
I disagree, it is not a scam. Perhaps they were a little premature in their marketing, and even made a few poor calls on the delivery schedule, but this is the world of crowdfunding. Get used to it. Even feature films are turning to this method of producing and distributing their product. A new Star Trek movie is being released in winter 2014, all produced and paid for by crowdfunding.
I have all of my tiles, and I distinctly remember these folks telling me it would take a year or so. My only grievance is the volume of the beep signal is too low, almost inaudible, but I can locate the tile using the app, and I have faith in the company that they will remedy this issue.
Here is a good link to Forbes Magazine that describes crowdfunding.
Relax! Good things come to those who wait.
received tiles, happy with them
After a year's wait, they finally arrived. A short day's dilemma when I didn't received the email confirming my account. It turns out that my internet provider send it to deep spam. So if you have this problem, be sure to dig into your spam folders.
Works as advertised.
Frustrated and furious
Some people have received their tiles i certainly haven't, 13 months so far and emails to them assured me that it was coming in Sept (hey guys Sept has passed its now Nov) and yesterday my reply to another where the hell is my tile email from me got a your email address not registered. Its got to be a scam otherwise they are the most disorganised company in the world. They are an embarrassment and should be closed down. How dare they advertise when they can't even place aged orders. Shocking and disorganised.