Dr. Tony
Alessandra is a respected business and
personal consultant who has worked with many
prominent companies and thousands of
individuals. His techniques and
services are sought out by people and
businesses that want to increase their
market presence in a variety of industries.
Tony Alessandra has a strong educational
background earning his MBA from the
University of Connecticut and his PhD, in
marketing, from Georgia State University.
Since then he has had a score of
accomplishments and business successes.
He is president of his online company,
Online Assessments and is the co-founder of
MentorU, an online learning center.
Dr. Tony Alessandra is also on the
board for BrainX, another electronic
learning facilitator.
Throughout his career he has published 14
books, these include best sellers such as:
Charisma, The Platinum Rule,
Collaborative Selling, and Communicating at
Work. His books have also been
translated into 17 different languages. In
addition to his literary works he has
developed over fifty audio and video
learning courses.
The effectiveness of his live
presentations landed him the CPAE award from
the National Speakers Association, a
worldwide distinction held by fewer than 100
people. Dr. Tony Alessandra has also
been in the speakers hall of fame since, his
induction in, 1985 and is currently a member
of the Speakers Roundtable, an elite group
for professional speakers.
Overall, Dr. Tony Alessandra has made
a noticeable impact on the business and
personal coaching industries. He has
worked with corporate giants like IBM and
United Airlines and has taught thousands of
people marketing, sales, service, and
relationship-building skills.
DVD - All eight chapters
(segments) on Customer Service (approx.
80 min) PLUS three chapters on Listening
Skills (approx. 36 min) PLUS two
chapters on Telephone Skills (approx. 25
min), includes PDF Workbook for each
category.
The cost of training your
employees to deliver Astounding Customer
Service never exceeds the cost of losing
a customer!
This program is a
comprehensive video-based training
program that can be taught in either a
half-day or full-day format. It includes
a 48-minute video divided into several
sections with lively lecturers as well
as entertaining vignettes by
professional actors. It also includes a
comprehensive 100+ page leader’s guide
with easy step-by-step instructions for
facilitating the entire training
program. Plus, it includes 10 extensive
participant kits, each of which includes
an invaluable assessment-package
consisting of one self-evaluation, five
observer evaluations, and a scoring
matrix; a 63-page workbook, a 40-minute
audio summary of the course, and a
laminated pocket-sized summary card for
reinforced learning.
After your people
experience this training – you’ll
understand why corporations like IBM,
Ford, AT&T and numerous other Fortune
500 companies are willing to pay Tony
thousands of dollars for only 60 minutes
of his time.
By listening to the true and inspiring
accounts on these six CDs, you'll see
how people with immense talent combined
that talent with indomitable energy and
unflagging work to build a reputation
worthy of mention in all of the world's
greatest history books. Once you
incorporate these ten categories of
genius into your life, you can't help
but reveal the genius in yourself!
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