MyPCBackup.com Reviews – Legit or Scam?

 


MyPCBackup.com
from 389 reviews Review It
MyPCBackup.com

 

MyPCBackup.com is a website that promises safe, secure online backup of your PC files, including but not limited to photos, music, emails, videos, and document files. As they say, “Backup your computer, backup your life.”

MyPCBackup claims that with just three easy steps – join for free, download, and then backup – the information on your PC will be safe even if it is stolen or your hard drive crashes.

On the homepage for MyPCBackup.com, there is a running list of quotes documenting the danger of not backing up your computer files. From sources like CNN, BBC, FOX, and PC World, they offer a range of statistics on the likelihood that you could benefit from backing up your files.

These stats include quotes like “More than 1 in 10 laptops will be stolen in their lifetime,” and “43% of computer users will lose their music, photos, documents, and more.”

How Does MyPCBackup Work?

Once you become a member at MyPCBackup, you can access your files from anywhere and have fully automated backups with storage that is unlimited, encrypted and secure. You can schedule your backup to suit you, with daily, weekly, or monthly options available.

My PC Backup claims your scheduled backup will not be at all noticeable, and that you will receive a notification once your scheduled backup has been successfully completed. You can change your backup schedule at any time by using the desktop application.

When you sign up at MyPCBackup.com, you will receive a 14 day trial for free. If you cancel during your free trial, then you will never be charged. However, if you would like to continue using the service, then you can pick a subscription plan that works for you.

Their subscriptions are priced based on the length of subscription you order. If you order a two-year subscription, you will pay $4.95 a month, with a one-year subscription for $5.95 a month, 6 months priced at $6.95 a month, and finally, a month-to-month subscription priced at $9.95.

 

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Customer Responses, Reviews, or Complaints


Average Rating for " My PC Backup " is 2.45 out of 5 based on 389 reviews.

  • Rating
      
    kevin says:

    April 18th, 2014 at 4:43 pm

    Same as most people. kept getting pop ups and started to redirect and freeze my computer. Stay far away

    REPLY
  • ajb says:

    April 7th, 2014 at 3:20 pm

    somehow this junk got on my computer after I updated to windows 8.1. the darn thing practically hijacks your computer. Started with popups during start then when I tried to uninstall the program it kept trying to get me to change my mind during uninstall. I would never trust any software that sneaks its way onto your computer in the first place!!

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    Annoyed says:
    April 17th, 2014 at 8:59 pm

    Ditto – why trust a company that sneaks it way onto your computer. How can I trust them with my files when this is their method of endearment! Uninstall Complete!

  • Rating
      
    Tony uk. says:

    April 7th, 2014 at 10:26 am

    I was targeted by an ad by MyPCBackup. I initiated a sign up but changed my mind. MY computer slowed down dramatically straight away I received numerous new offers and finally as I “dealt” with one all my emails disappeared. I have been targeted with hard to get rid of spam, I currently have my desktop obscured by a speedupMyPC ad. I OF COURSE DO NOT CLAIM ANY LINK BETWEN THESE EVENTS. I leave it to you to draw your own conclusions. I will never trust them now.

    MYPC GET UP MY BACK!!

    REPLY
  • Rating
      
    Susan L. Wilson says:

    April 7th, 2014 at 6:07 am

    I would have to go to Yahoo.com and check my mail when your company, while just looking at the add took over My PC and started downloading and backed up many of my files. I didn’t ask for this and had my daughter a few weeks later write to you to have me removed from your company. Now unable to use my computer correctly like windows doesn’t want to work from that day forward nor can I pull up my files it’s very strange. If I want windows to come up it will say cancel then once I hit that only then can I start to type a letter everything got messed up. Then 2 days ago I lost Microsoft Security Essentials when the date for it to be removed isn’t until April 8th 2014 please put back what you took from me, what your program said; I didn’t have enough room to download everything and would have to pay. I didn’t ask for this so please help all I seen was an add then your company did the rest. I went out and brought CD’s to download what files I do see yet my computer won’t down load these programs of mine. Susangramentz@yahoo.com yes you do have my e-mail address.

    REPLY

    Susan L. Wilson says:
    April 7th, 2014 at 6:29 am

    your company called MyPCBackup is scamming people wrong and you’lll be reported as if we the people living in America’s and that are America’s already have enough problems with health concerns for the poor which I happen to be. I need teeth badly and don’t have enough money to even buy my monthly medications.. a very greedy world we live in today. I did nothing never asked you to download or back my files up for me then to top it off your telling me to pay so you can finishe the job well done thanks for not helping but make matters so much worse…

  • Rating
      
    Kim Barter says:

    April 6th, 2014 at 12:17 pm

    Bought 2 years and all the extra stuff you don’t know about like fast uploads more money , external drive more money. Then I noticed yesterday It wasn’t uploading anymore and when I contacted them they told me I used to much of my unlimited account. I take a lot of pictures as a hobby.And they put a hold on my account. That I needed to upgrade to a business account.I would not recommend the at all!

    REPLY
  • Rating
      
    Samantha Leonia says:

    April 5th, 2014 at 4:49 am

    This is the most annoying program, always pops up. I tried to uninstall and get DPC_WATCHDOG_VIOLATION and then restarts. How do I get rid of this thing?!

    REPLY
  • Rating
      
    Sue Rob says:

    April 2nd, 2014 at 7:22 am

    My 14 day trial has finished,nightmare from the start,pop ups consistent,even now,don’t know hoe to stop them!!!!

    REPLY
  • Rating
      
    Gary says:

    March 29th, 2014 at 11:31 pm

    I was trying to watch a show when it asked for credit card info with promise of no charges, big warning bells went off; no f ing way I am giving up credit info.
    I clicked another link to download and it said I needed a faster player, I no sooner accepted it when I noticed pcbackup crap, more warning bells. Then the computer stopped responding. So I googled it and noticed my spyware detector gave me a warning so after uninstalling it and restoring my computer to a few days ago. All is well; I hope!

    REPLY
  • Gary says:

    March 29th, 2014 at 11:31 pm

    I was trying to watch a show when it asked for credit card info with promise of no charges, big warning bells went off; no f ing way I am giving up credit info.
    I clicked another link to download and it said I needed a faster player, I no sooner accepted it when I noticed pcbackup crap, more warning bells. Then the computer stopped responding. So I googled it and noticed my spyware detector gave me a warning so after uninstalling it and restoring my computer to a few days ago. All is well; I hope!

    REPLY
  • Rating
      
    joan romano says:

    March 29th, 2014 at 7:50 am

    I want to unscrabble your program NOW, a.s.a.p.
    Please unscrabble immediately

    REPLY
  • Rating
      
    Norm says:

    March 18th, 2014 at 4:23 pm

    It may backup OK but we couldn’t keep it on our laptops long enough to find out. After a couple of months the product TOTALY bogged down the laptop while it took 10,15, or more minutes to backup some files.

    Tried many, many times to set the sheduled backups to MANUAL so we could better control the loss of our computing power. The product REFUSED to rest the backup schedule! It would say it was now changed to manual but the next day it automatically began backing up files at the time of the original schedule. Finally removed the product and requested a refund from the company. Good luck! The company, in my opinion, is even worse than the product.

    If you just have to buy MyPcbackup, only get a one year subscription because you won’t get any refund for over 30 days. Our installation didn’t eat up all of our CPU resourses until long after the warranty time had expired.

    We have since bought Carbonite and are delighted! You can’t tell when it backups except for when you check its log.

    REPLY

    pissed says:
    March 29th, 2014 at 11:26 am

    Crashed my laptop too!

  • Rating
      
    Daryl Hibbitt says:

    March 18th, 2014 at 9:09 am

    I keep getting messages trying to sign me up to PC Backup, I don’t want it as I back up to BT. They have now sent me an email threatening that any files I have backed up to them, which I haven’t…..will be deleted. Seriously stay away from these guys they are nothing but trouble

    REPLY
  • Rating
      
    Dave says:

    March 14th, 2014 at 1:40 pm

    Two days ago I suddenly realised that my PC was running super slow; keyboard commands and mouse movements delayed, applications took several seconds to open. TaskManager showed MyPCBackup.com was running and utilizing 85% of my CPU. Acitivity lights on my modem were going nuts. A back up was occurring no doubt, but now the question is how and where?

    To the best of my knowledge, I never installed, executed or requested MyPCBackup.com. I don’t even know how it ended up on my computer. I AM sole user of my computer.

    After several email trouble tickets and a phone call to MyPCBackup’s service center (apparently in the the Philipines) I could get no answers to any of my questions. They simply had no records of a back up occurring, my account or any activity by me.

    A back up was ocurring … I have no doubt. What information was being copied off my computer and to where it went appears to be a mystery to everyone. Sorry folks but that’s super scary!

    Given it’s MyPCBackup.com software that was running on my computer and they could give me no information as to how, why or where a back-up was occurring is downright criminal and lacks in reliablity, quality and customer satisifaction.

    To MyPCBackup.com corporate in the UK … Trouble tickets 3629583, 3629573, 3629579.
    As last word, the customer service reps did the best they could. It’s the system that’s flawed.

    REPLY
  • Rating
      
    Simon says:

    March 10th, 2014 at 7:31 am

    Excellent! Gone for good – hopefully! Ran a security scan to make sure. Even when trying to uninstall it, which I don’t recollect doing – it tries to suck you back in!! The lowest I could rate it is 1. If given a real choice I would have said – 0!!

    REPLY
  • Rating
      
    tim daly says:

    March 8th, 2014 at 1:30 pm

    I tried to back up my data on MYPCBackup. It sucks.

    Do not waste your money or your time.

    STAY AWAY!!!!!

    REPLY
  • estaleehughes says:

    March 7th, 2014 at 3:06 pm

    I wish to CANCEL the free backup trial I’ve somehow gotten myself into ! not just unsubscribe to emails ! I do not want your backup service Please put my info, pictures,genealogy,and everything else you “Backed UP” back into my computer with NO loss or damage and cancel the free 14 day trial immediately! thank you

    REPLY
  • Rating
      
    David Lamb says:

    February 26th, 2014 at 2:03 pm

    I have tried MyPCBackup twice. Each time my computer had numerous problems start right after installation. When I took it to a computer fix it shop, I was told that this is a scam and is a phishing software, not what is intended, it backs up your data alright, but also passwords, etc to all your accounts. BEWARE!

    REPLY
  • Rating
      
    Steve Hornick says:

    February 21st, 2014 at 2:51 pm

    Did not work then they charged me a $14 cancellation fee eventhough I tried to cancel the same day. Robbers

    REPLY
  • Rating
      
    marcusbnuker says:

    February 20th, 2014 at 8:29 am

    Like others I have read, for whatever reason, this PC Backup wants me to sign up! I never asked for it and never wanted it never clicked on it and it is a pain! Malware antivirus programs cannot remove it. What do I do?

    REPLY

    NobodyImportant says:
    March 27th, 2014 at 5:20 pm

    If you haven’t already done so, open up your computer’s Control Panel and go into Programs and Features (it may be something like “Uninstall Programs” on your computer). You should see MyPCBackup listed inder the M-section. Right-click and click Uninstall. Ignore the 1GB offer window and hit the “No thanks” button. The program should then uninstall automatically. I would then go through your browsing history, emails from them, contact details and what not and delete EVERYTHING under their name.

  • Rating
      
    cybercat says:

    February 8th, 2014 at 3:33 am

    This My PC Backup popped up on my brand new Toshiba computer and I don’t know if it was loaded on there or I downloaded a program and it came in that. It kept popping up all the time to backup my files even though I didn’t even have my files on the PC yet.

    I ran Malwarebytes and they said it was a PUP and even then it didn’t remove it. The Uninstall didn’t seem to work either. I read on the net to download Roguekiller to remove it so I did that to get it off. It also put some other advertising stuff on that came off. Now they email be saying they are free. I wouldn’t trust them with any files. They are a pain.

    REPLY
  • Rating
      
    Dale says:

    February 5th, 2014 at 6:40 pm

    Six months ago I bought the two year subscription since it was the best value in view of the strong ratings at several sites. Recently a popup says like someone else experienced “Additional Licensed Required.” In each case it will cost you more money. I argued no other company does this for upgrades. Answers by e-mail and phone were gobbledegook. This is a UK company with people hard to understand on the phone. It appears it would be hard to get a refund when they refuse even going to BBB or your Attorney General. Best to let everyone know and beware of this scam company.

    REPLY
  • Rating
      
    Hobbit says:

    February 3rd, 2014 at 8:14 pm

    Lying when they offer unlimited space. I purchased a year’s subscription with unlimited back up space and multiple devices. Two months later, the software stopped working and I was told I needed to buy a “valid license.” I contacted the company several times and got a different answer every time. Then I received emails from both IT and legal telling me that my account was suspended for “violating their fair use policy” by taking up too much space! If they had advertised limits on their back up space (like DropBox), I would have no problem with them. But this whole thing about promising unlimited space and then treating me like a criminal when I back up all of my files is absurd.

    REPLY
  • Rating
      
    Sridhar says:

    February 1st, 2014 at 10:48 am

    This is a fraud company that is a sister of just cloud (a fraud too, I am sure!). I did sign up at justcloud, then cancelled my sub. Next month they started charging my card under MYPCcloud and stopped under Justcloud! When I called they claimed I did sign up with them (MyPCbackup) else how did they get my card details. Thats’s because they have my card details from Justcloud. BEWARE of both companies just dont deal with them.

    REPLY
  • Rating
      
    Annette K. says:

    January 26th, 2014 at 7:36 pm

    It does not do what it says it will do.. I paid 2 years in advanced and when I lost half of my files at the 6 months period.I had it set to back up my documents and there were whole folders of files that were not backed up. They would not refund me my money. They said you have to cancel within 30 days. So I paid 2 year price for 6 months for crappy service.

    BE WARNED .. DO NOT BUY!!!

    REPLY

    rachel says:
    March 7th, 2014 at 12:31 pm

    Stay well away. Or ot will haunt u each time u online. If it pops up then ignore it and it will go away eventually.

  • Rating
      
    Klaus Schneider says:

    January 12th, 2014 at 5:58 pm

    Every moment I turn my laptop computer on, I get threaten by an “myPC-Backup.com” from someone ? Who ? – that I have only five days left, that I have only four days left, – now I have only three days left and then what – ? – What if I do nothing – ? someone is going to destroy my files and blow me away – ?
    A few month ago, I got threaten by some “group” in India, that my com – puter is going out, if I would not let them clean it for only $ 179,- because it is not able to seng signals anymore to my printer. I just ex-changed my printer and it works.
    Who are these voltures – ? – can somebody help me, please ? ? ?

    REPLY

    Mona says:
    January 29th, 2014 at 11:51 pm

    Uninstall it

  • Rating
      
    Jacques Barrette says:

    January 11th, 2014 at 3:18 pm

    MyPCBackUp is crap. It is doing nothing but disturbing my new PC, what is wrong with you people??? When we tell them we don’t want it they keep on doing it. We can’t delete/erase call it what you want. As far as I am concerned I’d never buy anther PC if you have anything to do with it…..never.

    REPLY
  • Ralph says:

    January 5th, 2014 at 9:25 pm

    To uninstall pc back….go to control panel and then PROGRAMS UNINSTALL then look for pc back up then right click and uninstall

    REPLY

    mawolf1954 says:
    March 14th, 2014 at 6:31 pm

    Thank you for the remedy for UN-install of MyPC Back-up ! Much appreciated … HOWEVER, this is a VERY TERRIBLE site to be allowed to run FREE … WHAT site can put these guys OFF the WEB so other people do NOT get trapped and their money taken ?

    We should ALL be messaging the site that can remove them from the WEB since it IS A SCAM.
    Does ANYONE Know where we should ALL write ?

    Irene KB says:
    February 16th, 2014 at 4:44 pm

    Zap! It’s gone (hopefully). Thanks so much. What a pain!

    Sue says:
    January 26th, 2014 at 11:58 am

    Thank you so much! I just couldn’t get rid of it!

    Becky928 says:
    January 13th, 2014 at 8:16 pm

    Thank you!

  • Rating
      
    Larry Mackler says:

    December 30th, 2013 at 12:28 pm

    I was trying to download Flash Player on my PC since it was required to reply to a job posting I was applying to and suddenly this My PC Backup and some cloud software suddenly popped up on my screen. I didn’t sign up for it but when I try to uninstall it on my computer, it is not allowing me access to. I was already suckered into having my computer cleaned out remotely by US Tech Support and Advanced Tech Support, had to pay them close to $300.00 since I didn’t want to be billed monthly and now some of my email files have been rearranged and are in different locations. The software they asked me to register with just gives me error messages.

    I too fall for a lot of these scams as they sound legitimate and try to convince you that you have a lot of registry errors and malware threats on your computer and they will do a less expensive cleanup than if you took it to Staples or some other company. Now I keep getting a reminder popping up on my screen to back up my files online and I ignore it but it keeps coming up constantly. Can someone tell me how I can find a way to uninstall this My PC backup from my computer. I would be grateful! Have a happy and healthy new year!

    REPLY

    Troy says:
    January 16th, 2014 at 6:15 pm

    To Roger who posted the solution to get rid of this My PC Backup, thank you, thank you, thank you!!!

    Much appreciated!!

    Roger says:
    January 5th, 2014 at 5:01 pm

    I had this same problem! For windows 7 go to the start button…then at the bottom where is says to search for programs…do a search for uninstall. Open the uninstall programs and find mypcbackup. Click on it and follow the directions for uninstall.

  • Rating
      
    Jim says:

    December 27th, 2013 at 1:12 pm

    Why Dreadful? Because I don’t even know how PCBackup and 4 other software apps – all added within seconds of each other – got onto my PC.

    1) I downloaded the free version of MalwareBytes, (actually I had an uninstalled version on my PC that I installed because I was getting so many popups that it was impossible to download anything) installed it, put my PC into Safe Mode, Ran MB on the full scan setting. About 12 hours later, the full scan & removal was done.

    2) I then ran RevoUninstaller Pro at the Advanced cleaning level and removed anything to do with PCBackup and the 4 other apps.

    The whole job was finished after about 18 hours of working on it.

    A true PIA – Pain In the Ass.

    REPLY
  • Rating
      
    RockyRotti says:

    December 25th, 2013 at 10:23 pm

    I’m not sure how this even got on my computer, as I didn’t knowingly install it. I’m highly suspicious of any Web site that has so many typos on its home page, which makes them appear to be very unprofessional. After reading these reviews, I’m going to keep my money and avoid what most likely would be nothing but problems, and continue to run back-ups myself to an external hard drive.

    REPLY
  • Rating
      
    Mike says:

    December 25th, 2013 at 12:43 pm

    Hi Jamie, the reason I havn’t taken advantage of your offer is:-
    A/ when I accessed your site, I was inundated with loads of adverts
    which were “piggybacking” your site, and others.
    (Highjacking someones site should be illegal as amounts to theft.)
    B/ I’m having problems with my machine anyway, so I’m looking to
    change it for a faster one. I dont want windows 6,7 or 8.
    If I cant get one with XP, I’ll get linux, as I need to run Amateur
    Radio (Ham) software and its not written for Windows 6,7or 8 yet.

    I’ll get in touch when I’m set up.
    Mike gzerosan@btinternet.com

    REPLY
  • Rating
      
    Dennyfairbanks says:

    December 23rd, 2013 at 8:00 am

    I was given a Dell tablet by my sister. It had a free trial by MyBackup PC.It kept reminding me: 6 days left, 4 days left, etc. till expiration! It expired and now I can’t connect to the internet with my Netgear wireless adapter. My Netgear adapter works fine with my desktop so I know it is okay. Diagnostics says ‘Files are missing’! What did they do to my tablet to cut off access? I can’t find ‘airplane mode’ to find out if they turned it on. What can I do?

    Desperate

    REPLY
  • Rating
      
    Robert says:

    December 22nd, 2013 at 8:25 pm

    Very very poor. I paid for unlimited storeage and then re-formated my hdd. I then reinstalled software and then when i tried to backup again i was told it was a new pc and need to pay again.

    They want you to buy add ons all the time and even though J paid for the top service I still get banner ads telling me to share with a friend.

    REPLY

    DW_K9mike says:
    January 2nd, 2014 at 9:00 am

    you just needed to re-assign your backup license. I re-formated my HD and was suprised to see the same thing – basically they use some microsoft number that changes each time you reinstall windows. but you can just move your license to the new computer.

  • Rating
      
    cmang says:

    December 17th, 2013 at 6:20 pm

    They are spammers and scammers. They don’t honor unsubscribe requests. Somehow they got my e-mail address and continue to mail me SPAM every day, despite being supposedly unsubscribed, reported to their ISP abuse department for spamming, marked as spam, etc. They should be put in jail as they are in violation of anti-spam laws (and super annoying, too)

    REPLY
  • Rating
      
    eGeek IT Solutions says:

    December 12th, 2013 at 7:16 am

    Let me begin by explaining I am a MyPC Backup Affiliate. However, not one of their biggest by a long way. I recommend many services online to my clients and MyPC Backup is sometimes one of them.

    The GOOD facts:
    - MyPC Backup is a very straight forward easy to use backup tool
    - The options to schedule backups are much better than any free solutions out there
    - They offer some great discounts
    - They have applications for Windows, Mac, Linux, iOS, Android and Blackberry
    - They allow backup of files from external drives and network drives

    The BAD facts:
    - Novice eShoppers can get burned by their aggressive marketing tactics
    - Their Affiliate program pays out alot making the majority of reviews biased.
    - Their Unlimited plan is not unlimited (stick to home 75GB or premium 250GB)

    The MyPC Backup support team is based in the Philippines. I have had mixed experiences with them. Although they reply to emails and pick up the phone very quickly, sometimes a language barrier seems to arise.

    The video tutorials (http://support.mypcbackup.com/video-tutorials) on the website are a nice slow pace and if you are clear about your problem the email support team are okay. (support@mypcbackup.com)

    Basically put though this is a nice working little backup system. If you have basic files (by which I mean office documents, pictures, music and videos) and don’t make frequent changes to the files MyPC Backup will work great.

    For my clients I organize a basic setup:

    1) Be Organized! – Keep your files neatly organized within one folder, ideally the ‘My Documents’ folder(s) on your PC.
    2) Select only the ‘My Documents’ folder for backup within the MyPC Backup settings
    3) Get the initial backup out the way! – Your backup will take a long time at the start, this will be the case with any backup software, be patient and backup in whatever timeslots you have available – ideally when you are not using your PC and at night when web traffic is low.
    4) Set up a schedule – once your first backup has complete, all future backups will most likely be very quick – MyPC Backup will recognize what has already been backed up and only backup changed or new files.

    Once these 4 steps are done, you won’t even notice the service is running. But all your data will be safe should the worse happen.

    Pop-ups are only a problem with the MyPC Backup trial, as I mentioned above they are aggressive with marketing. Once an account is paid for there are no pop-ups.

    Unfortunately there are alot of add-on services, most of these will not be required for an average user, most of them have work-arounds as well:

    To Backup files up to 10GB in size – don’t buy the add-on! drag and drop these files onto the app, this isn’t an automatic process but how often are your massive files going to change?

    To backup video files – don’t buy the add-on! Again, simply drag and drop – your movie collection never changes, once its backed up, it is there forever!

    To backup external hard drives or network drives – don’t buy the add-on! Again, use drag and drop.

    To run a fast backup – don’t buy the add-on! Your backup will only run as fast as your internet connection allows. Make sure you only select the files you actually want backed up.

    If you really need an add-on though, such as:

    - Additional backup licenses
    - Hourly backup

    Complain! Email support@mypcbackup.com and say you are going to cancel because you can’t have this free, they will give it to you free of charge.

    MyPC Backup is good for the money. They offer a service that I personally find cleaner and simpler than the Carbonites, Mozys and Crashplans.

    The majority of my clients are elderly and (with a little help) get on great with MyPC Backup. Having your files available to you anywhere with an internet connection is priceless.

    —-

    REVIEWOPEDIA MYTHS & FAQS:

    Q: Is MyPC Backup a virus or malware?
    No, marketing tactics are a little aggressive, but the software is certainly not malicious or doing anything untoward.

    Q: They charged me more than they said they would!
    Be careful when ordering!!! The order form can catch you out, if you do get caught out call 1-888-851-0954 and the billing team will refund you the difference and put you on the right plan.

    Q: How do I stop all the pop-ups?
    You are still using the trial of MyPC Backup, if you choose to upgrade you won’t see the pop-ups any longer. However if you don’t want to upgrade you might as well uninstall the software from your Control Panel.

    Q: They won’t give me my money back!
    Yes they will, did you even ask? You may just need to be a little persistent – they will try very hard to keep your custom.

    Q: Is MyPC Backup a scam?
    No, it does what it promises to do, the marketing of it almost ruins it though.

    —-

    Hope an honest, genuine review helps,

    Sam

    REPLY

    Dan Harrington says:
    March 9th, 2014 at 8:41 pm

    Getting an external hard drive is not going to solve my problem. (I’ve already got one and use it!). The problem is this MyPCBackup company put a program on my computer that keeps putting “pop-ups” on my screen that want me to sign-up for their “free” online back-ups. How do I get rid of this “pop-up” program?

    Dan Harrington says:
    March 9th, 2014 at 8:33 pm

    I have no idea of how this program got on my computer but it is really a turn-off. I DO NOT WANT THEIR SO-CALLED FREE BACK_UP PROGRAM! How the heck do I get rid of the “Pop-Ups” that keep reminding me to use their free back-up. I have NOT signed up for it. I have XP. I tried using the “UNINSTALL” to search for the program. It reports that the “short-cut” has been “changed or moved”. Looks like your company’s program, or the the company you work for(“JustCloud”),is behaving like a virus and trying to evade being removed. Where is this company located? STOP being an apologist and defending their methods! You’ll loose all of our respect for you. If you are really an honest person, just tell us how to get rid of the program!

    gary says:
    January 7th, 2014 at 6:21 am

    Just get a external hard drive no hassles!!!! save $ and headaches

  • Rating
      
    Dano United states says:

    December 9th, 2013 at 1:01 pm

    I definitely agree with most of the review that are unfavorable to either MyPCBackUp or their sister company JustCloud (correction: NOT CrashPlan). They are a bait and switch company that can drop you and “all of your backup files” on a moment’s notice. They have terrible service and still expect you to pay while they fix there service. I had backed up my HOME files and then got a notice that they were dropping me because THEY determined that I was using it as a business and were going to delete all of my backup if I did not upgrade to a more expensive plan. Be very careful of this site and and JustCloud (again NOT CrashPlan); one in the same company. Rate F for Failure.

    REPLY
  • Rating
      
    Linda Lou Netherland says:

    December 6th, 2013 at 5:01 pm

    As a senior citizen and a medicare recipient, I personally feel it is just a scam on senior citizens and I really don’t know where it came from. I hear it is based in Phillippines. Beware! they want your credit card and state that it is free. Then, in the middle of your backup, it stops and you are asked to pay additional money if you want your entire computer backed up. Carefully check the pricing chart; it can be deceiving for seniors, vision problems, etc. The cost may seem little to them but it was my grocery money as I am on a fixed income/ Then it will take 7 to 10 business days for a refund. When you are hungry that is along time.

    My advice to anyone is to beware, read carefully, and don’t allow transactions unless you have extra money on hand. Thanks for allowing this interview.

    REPLY
  • Rating
      
    Bonnie K. says:

    December 4th, 2013 at 3:55 pm

    I wish I’d read these review first and done my homework. I got suckered in I tried to cancel using e-mail telling them it was not compatible with my software and I wanted a refund. I got a e-mail reply that there works with along list of systems. I finally found a number to call and they said I would get a refund and they would cancel my subscription. I did have them put that in an e-mail for me. They said 7-10 days so I’m waiting. Oh! I almost forgot that they charged me more than what was said. Needless to say my daughter spent quite so time cleaning up my computer. I do believe they should be reported to numerous agencies to help stop this fraud and preying on people.

    REPLY
  • Rating
      
    Mr T. says:

    November 23rd, 2013 at 6:08 pm

    I am not sure how this got on my computer. I cannot uninstall it. Does not show up in my program so that I can remove it. My pcBackup keeps popping up a message asking to backup my computer. It is bad juju.

    REPLY

    Dan Harrington says:
    March 9th, 2014 at 8:49 pm

    I have the same problem getting rid of the “pop-ups” asking me to back-up my computer. How do we get rid of the “pop-up” program?

    Steve says:
    January 13th, 2014 at 4:47 pm

    do not us pc backup it is just a money pit tried to get a refund and they kept telling me I had a free account how is me paying for a service FREE could not get a refund

    miranda says:
    January 10th, 2014 at 2:39 pm

    yep, that happened to me too.

  • Rating
      
    Craig says:

    November 18th, 2013 at 1:46 pm

    Download the trial of mypcbackup, download the trial of crashplan, crabonite and whoever else. m
    mypbcakcup is by far the simplest option of the lot. their marketing is in your face, no question, but the product itself works fine. 60$ for 2 years of unlimited space is good, its a lot cheaper than everyone else for a reason; its simplier.
    every review on here is based on installers for other software. mypcbackup affiliate with some other software providers which do pc performance stuff judging my all the comments on here about mypcbackup not speeding up there computer. ive uninstalled the software 3 or 4 times, there have been lots of updates that require this but it has been beter in the last few months.

    REPLY
  • Rating
      
    Furious says:

    November 16th, 2013 at 6:13 pm

    This product is a complete rip off. They use false advertising and refuse to honor a money back guarantee.

    REPLY
  • Rating
      
    bulldog says:

    November 1st, 2013 at 3:28 am

    Why bother with these clowns, just buy a terrabyte USB drive and do your own backup every week or so, then unplug it and store it somewhere. it will cost £30 and nobody else has your files.

    REPLY

    mary couvilllion says:
    November 13th, 2013 at 11:19 am

    STOP CHARGING MY ACCOUNT TODAY
    Mary Couvillion, 11/13/13

  • Rating
      
    Rafael says:

    October 25th, 2013 at 11:21 pm

    STAY AWAY from this!!

    Almost every SINGLE service of backup is charged AFTER you purchase your “UNLIMITED” subscription. You’re offered the “add-ons” after the subscription, and after negotiating almost all of them and CONTINUING using this Online Backup Company, they have the courage to delete all my data telling I should’ve migrate to a BUSINESS PLAN, like reviewed before in some sites out there, they are LIMITED.

    REPLY
  • Rating
      
    AAG_1 says:

    October 25th, 2013 at 6:25 pm

    I see the software is scam, NOT DOWNLOADING THIS!
    Thanks for telling me.

    REPLY
  • Rating
      
    Steve Sylvester says:

    October 20th, 2013 at 3:52 am

    Hello everyone from Norway;
    I to almost got sucked in to this scam!!!at first I thought almost to good to be true,then everytime I clicked off mypcbackup the discount increased from I think 15% up to a whopping 70% and I was sorely tempted(nearly fell for it) but it was the Hello I am robert something or other and I hate to think you will loose your files one day (not exact quote) got lots of these emails plus the infuriating pop ups.always felt something was not quite right.and this article prooves it! thank god I dod not pay them.I did find it okay to delete them from my pc though.I can now find no mension of my pcbackup.also noticed some kind of link with just a cloud?(In the same bed maybe?)

    Steve

    REPLY

    Craig says:
    November 18th, 2013 at 1:02 pm

    you files are uploaded to google cloud storage servers, perfectly safe. If you want to delete them log into your account and click account then in the bottom of the page is a link to delete your account.

    Mandy says:
    October 27th, 2013 at 1:40 am

    Hi Steve,

    I somehow downloaded the free trial and then got the numerous amounts of emails, but then decided it looked dodgy and uninstalled in straight away. However, the emails said that some of my files have been backed up. Do you know where these get backed up to? are my files in danger? what happens from here? I am just a bit worried to click on the link that they gave me to view my files ‘anywhere and anytime’. Do you or does anyone know about this? I havent paid any part of this but they have my email address etc.

    look forward to a response :)

  • Rating
      
    JR says:

    October 19th, 2013 at 10:23 am

    Bait and switch. I signed up for ‘unlimited’ storage. After a couple of weeks they came back and told me they’d decided I had to switch to a business account based on my usage. The business account is, no surprise, a million times more expensive than the plan I originally signed up for. I cancelled my account, but they only refunded some of the fees I paid. They kept the license fees for my 2nd and 3rd computer.

    REPLY
  • Rating
      
    David says:

    October 16th, 2013 at 10:15 pm

    As long as companies like this are allowed to operate we will be a target for them. It is just too easy for them not to pass up taking advantage of trusting people. They really do think we are stupid. Until someone who is tech savvy comes along who can make it overly expensive for them operate we are their pray.

    REPLY
  • Casey says:

    October 13th, 2013 at 1:13 am

    I thankfully didn’t hand over any money to MyPCbackup but I did out of curiosity hand over nearly $200 to “Income with Jessica” a work from home internet scheme that encourages you to sign up with MyPCbackup before getting started. “Income with Jessica” (also known as Profit with Jessica) is clearly a scam. I have been in contact with MyPCbackup to see if they could shed more light on things and have got the same automated messages that everyone here is commenting on.

    Despite the “money back guarantee” offered by Income with Jessica and several emails assuring me the refund has been processed, I have yet to see the money, 10 days after they said it had been paid.

    There surely must be something we can do to stop these people!

    REPLY
  • Rating
      
    Lauriz says:

    October 10th, 2013 at 3:28 am

    Get pop-ups and is guided to webpages about this shit from since i turn the computer on and every 10 minutes.

    Spyware and the antivirus are unable to get it out of my system, dont let this program infest your computer in any way!

    REPLY

    Craig says:
    November 18th, 2013 at 1:04 pm

    hold Ctrl+Shift while clicking on the system tray icon, then in the menu is an option titled ‘disable tray notifications’, then you won’t get any more pop-ups.

    Brian says:
    October 15th, 2013 at 8:28 am

    Its easy to block popups on your computer if you look into the setup section. To stop a website just go onto setup and there will be somewhere where you can block any website from running on your system. Blocking sites is available on all browsers, just find the browsers system setting and if you spend sometime looking you will the area where you can block websites from your system.

  • Rating
      
    tlknkr says:

    October 9th, 2013 at 9:16 am

    Saw such great reviews for this service. What a disappointment. Signed up for the free trial and decided I didn’t like it. It slowed my PC down and was slow in backing up. Then I followed the easy instructions for removing it from my PC. Didn’t work. I had signed up for the extra quick help response and guess what? It didn’t work either. Just got a message saying that my email couldn’t be delivered. Then I started contacting different departments in an effort to get this whole thing resolved. They kept saying that the Cancellation Department would be better able to help me. However, all I could get was the usual automatic response. Finally removed the program from my PC (I think). I will be watching to see if they bill me. Don’t bother with MyPC Backup!

    REPLY

    Dan Harrington says:
    March 9th, 2014 at 9:07 pm

    It does not work Craig. “Uninstall” says it (MYPCbackup) is already removed. However, I still get the “pop-ups” asking me to back-up my computer. How do I get rid of the “pop-up” program?

    Craig says:
    November 18th, 2013 at 1:07 pm

    add/remove programs > locate mypcbackupp and click ‘remove’

  • Rating
      
    Cal says:

    October 8th, 2013 at 12:30 pm

    definitely a scam. My email was hacked within 12 hours of signing up and the backup is so slow that after running all night it had only backed up less than 10% of my computer. I cancelled and got a full refund thanks to another review including a phone number to call. That phone number is 888 851-0954. Definitely stay away from this company.

    REPLY
  • Rating
      
    Dave says:

    September 30th, 2013 at 10:01 am

    PC Backup does not function as advertised. Backup takes excessive time and is not accurate in many instances. I called to cancel service and had to pay a fixed charge of $14.95 and a cancellation fee of an additional $14.95, A total of $29.95 to try their software.
    They rely on wording in the agreement you must sign to justify the charges. They may be legally right but reputable companies do not charge customers that a not pleased with their software. They have a cancellation option on their telephone system which tells me that this is a frequent occurrence.

    I ran my security checks and found that the software put some code on the computer that is considered malware.

    Definitely, this is not a software you should buy.

    REPLY

    Yogi Vedd says:
    November 21st, 2013 at 2:13 pm

    Hi PC backup users,

    I agree with most of your comments.

    I had several issues with them and did get my money back in one instance.

    If you paid by Credit Card, go and inform that you wish to claim the money back as the company failed to provide you with the services agreed, specially unlimited backup (and deleting your files if this was the case). Also, complain to Fair trading standards as the company is flouting the unlimited backup definition(they limit you and ask you to pay more).

    Go and complain to Which Consumer or Watchdog(BBC) if you still have had no luck with the company refunding you the money.

    More users complain and write reviews on Facebook and Twitter, the message will get through , the executives will have to take note and respond(many years ago that is what Dell computers faced – a torrent of customer complaints that they had to take action).

    Good luck with your cases.
    veddpro5 at inbox dot com

    Craig says:
    November 18th, 2013 at 1:13 pm

    “put some code on the computer that is considered malware.”

    what does that even mean?
    do you want to clarify that Dave, with some facts maybe?
    maybe tell us which anti-virus this was and what the alert was?

    No? DURP

  • Rating
      
    Korisnik says:

    September 27th, 2013 at 11:28 am

    Total scam. Payed for 1-year unlimited. Used the program to backup just one computer. Backup software often stalls without giving any errors or warnings. Asked by myPCbackup to upgrade the account to some business backup for no reason, just so they can charge me more.

    Total scam.

    REPLY
  • Rating
      
    E John Peters says:

    September 21st, 2013 at 2:47 pm

    My PC Backup isn’t worth a plug nickel. I got robbed

    REPLY
  • Rating
      
    E John Peters says:

    September 21st, 2013 at 2:45 pm

    I hate to admit in public that I also was robbed by MY-PC Backup.

    REPLY

    Jim Bradshaw says:
    November 20th, 2013 at 6:48 pm

    Thanks everone for this great info.Is there a web site to report these people to the police?

  • Rating
      
    Rochelle says:

    September 17th, 2013 at 7:43 pm

    I am sorry to say I am another one!!! I downloaded solitaire thats all I did. It’s another good reason to just unplug, move to the beach and get rid of all of it!!
    I’ve always said if your not having fun your not doing right. This is no fun!!

    REPLY
  • Rating
      
    Abe213B says:

    September 13th, 2013 at 2:29 pm

    Like everyone else who got sucked into this program, I too was duped. I spent $66.68 on MyPCbackup.com and got nothing out of it but a hole in my wallet. I contacted them at 1-888-851-0954 and spoke to someone named “michael”. I explained that the program didn’t improve my PCs performance–that it was harming it. It was only 10 days since I purchased the $2.95/month for 12 months = $26.78 and another for $39.90. He tells me that they could only refund $11.83, because there is a $14.95 nonrefundable fee on the $26.78 one. He claims that the “Terms and Conditions” link would have told me that I only had 3 days, not 14 days or 1 month to cancel.

    I also learned that they’re based in the Philippines and the United Kingdom. I thought they were US-based. He then, after a 5 minute wait, transferred me to one of his associates (or supervisor?) named “Maic”, pronounced Mike. He just repeated the same thing.
    I tried to remove it from my control panel “remove programs”–that hasn’t worked either.

    If anyone knows how to file a Class Action Lawsuit against this firm, please let me know. They are 1st class THIEVES and need to be dealt with!!!

    REPLY

    Craig says:
    November 18th, 2013 at 1:20 pm

    ” I explained that the program didn’t improve my PCs performance”

    it is a backup software, why did you think it would improve your pc’s performance?

  • Rating
      
    tully says:

    September 11th, 2013 at 8:21 pm

    I used mypcbackup.com for a few days. First thing I noticed, it didn’t back up some of the critical files I asked it to back up. It took several days to back up 200gb. So I had to manually go through all my backup files one by one and compare it to the directory on disk to see if anything was missing. Royal pain.

    Next, I discovered I accidentally clicked a high level directory I didn’t mean to back up. So I went to delete it on their website and discovered that if you delete a top level directory, everything under it is NOT deleted and still counts toward your quota. That means going down the directory tree and manually deleting every directory before deleting the ones above it. Another royal pain!

    So if you did that a few times, you’d hit a high use disk quota pretty fast even if what you actually store there is small. And you have no idea what disk quota they are going to come knocking on your door forcing you to move to a business account.

    Worse, if you delete a top level directory, everything under it stays in their database and is available for restoration but is no longer available on their website if you want to go back and delete things under it. That means your data is on their server and no longer in your control, vulnerable to any hacking that might happen during that period.

    If you signed up for a period of time to save money, you only have 3 days to cancel, not the 14 day trial period, otherwise it will cost $14.95 terminal fee.

    Last worrisome thing is it will not restore to the original path, it restores to a directory you choose and from there you must move the files back where they go. Yet another royal pain!

    Extra charges for faster backups, extra charges for customer service that doesn’t ignore you several days after you send email, extra charges to back up an external USB drive, extra charges for more space, videos cannot be automatically backed up, you have to drag and drop video files and any file over 1gb, oh but there’s an extra charge to automate that.

    It’s all about upselling after you lock in at a low rate. Don’t be lured in.

    REPLY

    Craig says:
    November 18th, 2013 at 1:25 pm

    there delete problem is pretty annoying. they got back to me after a couple of months and we deleted my computer in the health check settings and uninstalled the software. next day i reinstalled and had a blank account.
    the restore thing is much better than what you say, it would be shit if it restored to the original spot, how yould this work on a new computer?????

    ps. if you threaten to cancel about the upsells they give them all tyo you for free. play the game ;)

  • Rating
      
    Oldtimer says:

    September 2nd, 2013 at 6:55 am

    I signed up with My PC Backup about one month ago and since then over £150 has been charged to my credit card account (which is far more than I was initially quoted for the service).

    When I checked the details of the original back up of my laptop I found several empty folders and just one random image, and I have been charged £150 for that!!!!

    Trying to contact them is a nightmare and they ignore emails.

    They have plagued me with pop up messages trying to get me to up sell their dubious “services”.

    I have now registered a dispute with my credit card provider so that any future charges from My PC Backup will be instantly refunded and I am in discussion with my local Trading Standards officer about this truly awful company.

    Ignore the rave online reviews about My PC Backup because those reviews are just part of the deception intended to get even more unsuspecting customers.

    Do not get suckered into having any dealings with this dodgy outfit!!!!

    REPLY

    Craig says:
    November 18th, 2013 at 1:27 pm

    £150??????????????it only is like 60$

  • Rating
      
    Expert says:

    August 31st, 2013 at 10:00 am

    Guys if you want to uninstall the software in your computer do not go to the control panel right away because chances are you can’t uninstall the software. 1 Step : Know where your system tray located; Check the lower right hand corner of your screen and besides the time & date you is your system tray; check if you see the icon of MyPcBack Up and if you don’t click the arrow pointing up or left for you to reveal all the hidden icons. 2 Step: Hover your mouse to the icon of MyPcBack Up and right click it and click on exit. 3 Step : If you don’t see the icon of MyPcBack Up you can already go to the control panel and try to uninstall the software. There you go . You successfully uninstalled the software in you computer. I hope this will help you . Have a good Day !

    REPLY

    Des says:
    November 1st, 2013 at 8:32 am

    Thanks for all the reviews. Thanks especially to Expert for the clear instructions on how to remove the program. Luckily I smelled a rat after their initial free offer lured me in. All the comments saved me from opening my wallet.

  • Rating
      
    Sharon balliet says:

    August 26th, 2013 at 4:39 pm

    Scam. They stripped my hard drive and left me with a black screen. They actually broke my computer.

    REPLY

    Craig says:
    November 18th, 2013 at 12:57 pm

    bullshit

  • Rating
      
    Monique says:

    August 18th, 2013 at 9:14 pm

    I subscribed to PCbackup to clean my registers and speed up my PC processing. The Popup appeared when I tried to administer my Frequent Milieage account and the website kept on showing error messages and could not open. I’m suspecting that the Airline’s website might be corrupted.

    When the popup appeared, it showed that it was affiliated with Microsoft. It this is not true, Microsofot should also take legal action against it.

    After I subscribed to it, my computer did not run any faster, the error message from the Airline Frequent Flyer message continues to appear, and the PCbackup contines to popup.

    I too would like to support any action against the company and get my money back. If any damages has been done to my computer as a result, I need complete compensation to recover all my lost informatin and hard-disk.

    REPLY

    Craig says:
    November 18th, 2013 at 12:59 pm

    Its a backup application, why did you think it would speed up your pc? durp, durp, durp

  • martin says:

    August 14th, 2013 at 8:18 pm

    i manually deleted some component, huge chore

    some components are somehow delete-protected, i am exploring

    heck your various startup sequences – use task manager, or cclear / tools/ startup

    also did a windows Start Search for myback – found a few more files to manually delete

    thing is it takes up memory

    REPLY
  • Rating
      
    Frank Farrugia says:

    August 7th, 2013 at 1:53 pm

    I tried to contact My PC backup to no avail.

    REPLY

    Craig says:
    November 18th, 2013 at 1:29 pm

    support@mypcbackup.com

    its all over their website

  • Rating
      
    im awsome says:

    August 6th, 2013 at 12:25 pm

    please tell me how to get it off my system!!! this is a scam and a virus!!

    REPLY

    Craig says:
    November 18th, 2013 at 1:32 pm

    http://windows.microsoft.com/en-gb/windows/uninstall-change-program#uninstall-change-program=windows-7

    virus
    noun
    a piece of code which is capable of copying itself and typically has a detrimental effect, such as corrupting the system or destroying data.

    it backs up data, not well at times, but it does work. virus it is not. your a virus

  • Rating
      
    Louis says:

    August 1st, 2013 at 11:09 pm

    Like many have posted here I do not know how My PC Back Up got on my PC. I went to control panel and uninstalled it but the pop up still comes up. Using explorer I checked Program Files and it is still there. When I try to delete it a message comes up saying access denied. I have never subscribed nor have I provided my credit card number so hopefully this isn’t one of those programs that can access my number from my bank site as I do my banking online. I will however be checking my credit card transactions daily and will cancel any charges from these crooks. If anyone can tell me how I can get this off my PC it would be much appreciated.

    REPLY
  • Rating
      
    Jessy says:

    July 28th, 2013 at 3:34 pm

    I don’t even know how it go on my Pc. I never paid for it. Ever. And everyday the “My Pc Backup” icon appears. I go to the control panel and uninstall it. And then it disappears. The next day I go on my computer it reappears on my desktop and I have to uninstall it. Again. I don’t even think it’s properly uninstalling. I never even wanted this on my computer, and it’s annoying the crap out of me. Help me?

    REPLY

    Shari says:
    August 20th, 2013 at 3:32 pm

    Same here have not a clue it’s a virus the cable copmany said it’s a virus and deffinatly need to get it off the computer. Any of these type’s never put them on your computer came especially from the cable company just told me 8/20/2013

    Jessy says:
    July 28th, 2013 at 3:42 pm

    Oh and also i can’t use System Restore Points to restore my pc before these things ha[[ened. So yeah. That's out of the question

  • Rating
      
    BRAINDANDY says:

    July 26th, 2013 at 11:33 am

    CRIMINALS – THEY NEED A CLASS ACTION SUIT

    PROS:
    None — actually does so much more harm than good that there should be a negative rating for pros. Cannot find one thing safe or helpful about the product.

    CONS:
    1) Time wasting software – takes forever to install and to backup your files
    2) Expensive and overpriced for its service compared to other services.
    3) ZERO Customer Service or Technical Support – it is all bots, no living being even works in this department.
    4) CRIMINALS – refuses to give refunds when requested during the install process, changes the contract after purchasing to LIMIT the backups to only certain files.
    5) DANGEROUS: Leads you to believe your files are safe and backed up when they are not

    SUMMARY:
    I was a total idiot. I actually trusted the cNet very positive rating of this “service” and was enticed by the MyPCBackup continual ads to upgrade and improve my service: I bought a two-year unlimited backup plan.

    First, it took over one month to get a complete install done, and during that month, all of my computer resources were drained, slowing backing up my two PCs. And after literally HOURS of running, the install/initial upload would hang and force you to start all over again from 0% uploaded files.

    Secondly, their customer service is non-existent. And I am not kidding – there is no possible way for ANY CONSUMER to reach a live person. Every issue raised must be submitted with an e-ticket which would often take a day or two for a simple cut-and-paste bot reply that was commonly irrelevant, requiring another e-ticket. Canned solutions would often be sent 2 or 3 times even though you already had an unsuccessful experience with that solution.

    The one technician told me that I had not bought their SuperCharged option which has higher backup speeds for another $40. It sounded like a good deal – pay $40 and not waste another 20-40 hours dealing with the install and the writing of e-tickets. The $40 solution did not work.

    After a month of not being able to get a install and first upload, I asked for a cancellation of my service plan and a complete refund. I wrote that email 4 times, without any response whatsoever. I tried to call the company without any success of getting through to a live person. I finally got an email response which said they would add another year of service with unlimited data backup, and they sent a patch that actually worked!

    After another week of uploading files, my two PCs were backed up initially. About a month later, I received an email from them that every copy of MyPCBackup needed to be uninstalled and reinstalled with a new backup program, and complete an initial upload again from scratch. I think I went ballastic for a bit, but then it seemed to work very fast that time and uploaded everything after two nights of running.

    Then finally! The test! At a client about a six months after the install, my laptop was having issues and I needed to get the recent copy of my presentation and accompanying video file. I logged into MyPCBackup to notice that my data looked like swiss cheese. Only SOME of the files in each folder were backed up but not ALL of the files, including my presentation.

    I wrote an e-ticket to get help on the matter, which of course took overnight to get a response. The final response was that based on “market research” most consumers do not need to backup video formatted files or files over 1G; therefore, they removed the automatic backup for those files. They said I had to manually backup every change I maade to a video or large file!!! In addition to the preposterousness of that new policy, the software would not let you complete even a manual backup of those files. I replied that they had misrepresented that their software would automatically backup ALL of your files each day (instead of all files but video and large (1GB) files). I pointed back to the emails I had sent months ago asking for a cancellation and a complete refund that had gone unanswered, and demanded a cancellation and complete refund.

    There was no response to that email. Instead I got a bot solution that said that MyPCBackup needed to be completely reinstalled AGAIN, which I did and still could not get video or large files to upload even once – they would timeout after hours of uploading the original files. Another eTicket (since they had beateb me into submission about getting any refund) and they wrote back that I needed another full reinstall on both my PCs with a new batch file they sent over.

    I could not even bring myself to try the next version of the reinstall.

    I have not really used this idiotic service since. Every night, I get a “Backup Failed” message for ALL of my files or both PCs, and I just ignore it and the fact that I bought their service and spent literally DAYS of wasted time all for the low low price of $290.17: 3 years of service for $250 and $40 for “SuperCharged Service” that doesn’t even include video or files larger than 1GB.

    Suing them would be a nightmare. I doubt they have a living soul even working anywhere in the US.

    They are criminals and should be in prison. Their product worse than sucks, in that it gives you the impression that your files are secure and backed up, when they are not.

    If anyone else is interested in a class action suit against these guys, contact me please. I need to go online and find out if there already is one. Most reviews from other customers complain of the exact same experience yet no one has been able to get a refund from these people.

    REPLY

    Matt says:
    September 16th, 2013 at 1:15 pm

    OMG. This is EXACTLY the same issues I have had. I could have written BrainDandy’s article.

    Now I have recieved a TERMINATION letter if I don’t upgrade to a business account?????

    BS.

    zoomhoody says:
    July 28th, 2013 at 7:10 am

    Go to “control panel” click on “programs – uninstall a program”, check “mypcbackup”, click uninstall. You won’t get your lost data or your money back but at least the annoying “backup failed” box will disappear and you’ll stop beating yourself up every time you saw it.

  • Rating
      
    Judith Grant says:

    July 26th, 2013 at 12:12 am

    charges were made that put my checking account in overdraft fees.
    i have uninstalled yet they keep taking money. THIS IS A RIP OFF

    REPLY

    Craig says:
    November 18th, 2013 at 1:37 pm

    if you are close to your overdraft limit, probably not a good idea to buy stuff. #justsaying #lifelesson

  • Rating
      
    disgusted says:

    July 22nd, 2013 at 6:35 am

    Helpppppppp!!!!! can’t get these pop ups to stop popping up…..helpppppp!!!!!

    REPLY

    Craig says:
    November 18th, 2013 at 1:38 pm

    hold ctrl+shift and right click on the system tray mypcvbackup. disable tray notifcations.

    zoomhoody says:
    July 28th, 2013 at 7:11 am

    Go to “control panel” click on “programs – uninstall a program”, check “mypcbackup”, click uninstall.

    Debbie says:
    July 24th, 2013 at 10:15 am

    me too! Can anyone please tell us how to stop this.

  • Rating
      
    rtp52 says:

    July 21st, 2013 at 2:54 pm

    I don’t think I can add any more to the fray of fraud complaints regarding, mypcbackup.com, other than to say I have had it with them, too. Yes, they are dreadfully sleazy, invasive, liars. Period.
    I called the company for a refund once the big charges showed up on my VISA statement.The woman I tried to speak with was the perfect complement to this firm, for all she did was speak gibberish in numbers incoherently! What can you do with that? She made me furious!
    I will, indeed, call the F.B.I. to report them. I will not falter, nor ever give up. My advice: SATAY AWAY FROM MYPCBACKUP.COM BUYER BEWARE!!! YOU ARE FOREWARNED!

    REPLY
  • Rating
      
    Tonya Sweet says:

    July 16th, 2013 at 8:24 am

    They say it’s a free trial but then they charge your credit 118.00 and when you try and cancel it they give you the run around and you never can get a stright answere of so far get the refun. I think this place is a scam.

    REPLY
  • Rating
      
    Rob Goddard says:

    July 15th, 2013 at 9:02 am

    I’ve been a user for over a year and have had no backup successful in the last 3 months. I contacted support immediately and had to chase to get any response other than “Ensure you have updated software, set the backup properly and haven’t excluded any file types”.

    It’s now been a number of months with no help. I have submitted log files, given specific examples of files which have failed but have had nothing back.

    They will now not refund as they only guarantee the product for 30 days, despite the fact they charge you for the full year up front.

    Given that I have now got no reliable backup service I couldn’t recommend, despite the apparent value for money and personally have now moved the Crashplan.

    Hope this helps!

    REPLY
  • Rating
      
    nigel says:

    July 13th, 2013 at 9:13 am

    SCAM SCAM SCAM.

    These three sites are clones http://www.mypcbackup.com/ http://www.zipcloud.com/ and http://www.justcloud.com/

    The fact that all three sites pop a window when you try to close them should be enough to show that.

    Also, http://www.cloudbackup.org.uk/ which lists then as top three and doesn’t allow people to rate the sites is also not to be trusted.

    Basic keyword linking scam.

    REPLY

    Angelo says:
    September 22nd, 2013 at 3:15 am

    You are right man, theses sites are not to be trusted. I had it installed on my computer without my agreement and got an annoying pop up message appearing each time on my Desktop, I uninstaled it through my control panel by uninstalling “justcloud” application.

  • Rating
      
    Dii says:

    July 13th, 2013 at 8:55 am

    Thanks for these helpful reviews. Pcbackup got into my laptop somehow when I downloaded a few things recently. There is a constant and annoying reminder pop up every so often to get you to use the backup.

    REPLY
  • Rating
      
    kes says:

    July 11th, 2013 at 8:13 am

    Thanks everyone! I suspected something was not right when the pop up says that the back up has been installed….I quickly check online and saw all these comments …am on my way to control panel now once and for all….

    REPLY

    sus says:
    July 11th, 2013 at 7:43 pm

    Thanks to all for the warnings! It is sad that people have been subjected to this mess, under the ‘guise’ of being ‘helped’! Good luck!

  • Rating
      
    David says:

    July 10th, 2013 at 6:30 pm

    I do not like ads that just pop up – if they want to use email to advertise, that would be fine, but to ‘hack’ in to my PC with their product is at least unethical. It should be illegal.

    Now how do I get the damned thing to stop popping up every day?

    REPLY

    zoomhoody says:
    July 28th, 2013 at 7:13 am

    Go to “control panel” click on “programs – uninstall a program”, check “mypcbackup”, click uninstall. That should stop it.

  • DccE says:

    July 8th, 2013 at 12:12 pm

    Taking a year subscription at $5.95 per month , I was furious that I had been charged this in Pounds Sterling GBP, and for something which is hardly necessary for windows 8. Ramrodding sales shysting should be outlawed

    REPLY
  • Rating
      
    FBI Guy says:

    July 5th, 2013 at 5:09 pm

    My PC Backup is a fraudulent website.
    While attempting to install Carbonite backup on my computer FROM THE CARBONITE WEBSITE, an intentionally misleading pop-up application page from My PC Backup appeared INSTEAD of the Carbonite application page. The My PC Backup pop-up is intentionally confusing and is meant to mislead customers of Carbonite and perhaps other legitimate providers offering to provide cloud backup for their PC’s. Since this happened to me, personally, I have used some of the resources at my disposal to determine that virtually all of the 5-star positive reviews on this site originated from the same IP address – another clear indication as to the fraudulent nature of My PC Backup. The Federal Bureau of Investigation is in the process of gathering complaints on this company. If you have complaints about My PC Backup, please file a complaint with the nearest FBI office or online.

    REPLY

    Jessy says:
    July 28th, 2013 at 3:38 pm

    I’m sure going to do exactly that. Thanks C:

  • Rating
      
    Keith says:

    June 30th, 2013 at 11:55 am

    The home page says “FREE ONLINE BACKUP.” It is not free, it is limited and is a continuous pain in the backside. DON’T DO IT

    REPLY
  • Rating
      
    Peggy Prince says:

    June 27th, 2013 at 3:01 am

    i guess ive been scammed to then by reading these reviews that sucks-i hope they can sleep at night taking peoples money selfishly-this taught me a lesson though i think-to be more careful of what im doing.they need to lose twice or more of what they get out of people on the web…

    REPLY
  • Rating
      
    jajy says:

    June 23rd, 2013 at 5:39 pm

    I don’t know from where it come from , i don’t install it and even after uninstalling 100 times its coming back ..

    REPLY

    Jessy says:
    July 28th, 2013 at 3:39 pm

    Same here. Every day i uninstall and then in self-installs again

  • Rating
      
    jeffey says:

    June 22nd, 2013 at 11:00 am

    On reading reviews have experienced similar situations:
    1)popup encouraged to backup files. Seemed good. Subscribed.Only found out later about 14-day trial.
    2)that only partial file recovery occured and encouraged to pay extra for full retrieval and protection.
    3)This is the most important one though. Only two! days! after, my hardrive crashed and I had to restore it to factory condition. Have spent past week in rebuilding our home business and personal stuff. Coincidence? Sorry, very skeptical!
    4)Still trying to cancel my free trial-only two days left.
    5) Wiser now. Recommend to everyone to always exercise caution with all sites offering this kind of service!

    REPLY
  • Rating
      
    christopher mccarron says:

    June 22nd, 2013 at 8:06 am

    This company has taken twice the amount of money out of my account. I have paid for the same service twice. I want my money back.

    REPLY
  • Rating
      
    DOL says:

    June 15th, 2013 at 5:44 am

    An persistent and invasive program that continues to self install even after removal. It seeks credit card details etc.. when queried.
    TO BE AVOID

    REPLY
  • Rating
      
    J Brannon says:

    June 14th, 2013 at 6:24 pm

    They advertise it as 100% Free and then they do a partial backup and then tell you if you want the rest backed up, you will have to subscribe too their service. This is deception at its worst and the company should be banned from business on the Internet. I hate deception and I would NEVER do business with this company.

    REPLY

    Daniel F says:
    June 25th, 2013 at 11:17 am

    I never download that crap, and a &/$%”$% pop up window appear every hour, jamming my computer sometime. Isn’t there a way to do a collective lawsuit? This business should definitely be ban from the web, ANYONE DO SOMETHING !!!!!!

    brian says:
    June 20th, 2013 at 11:31 am

    I agree it’s a con

  • Rating
      
    DE Howellmann says:

    June 14th, 2013 at 3:07 pm

    I DID NOT ORDER THEIR SERVICE,BUT THEY KEEP SENDING ME POP UPS AND I CAN’T GET RID OF THEM. WHAT GIVES THEM THE RIGHT TO INVADE MY COMPUTER? SOMEONE NEEDS TO STOP THESE PEOPLE !

    REPLY
  • Rating
      
    Another Victim says:

    June 14th, 2013 at 10:48 am

    Not only did I not install this program, but it hasa compldetely Destroyed,my desktop, programs and docs. It has tas taken me hours to try and rescue my confidential files, and try to undo the damage the trojan horse virusus that are part of this program. These people are theives and on line terrorists and need to be stopped.

    REPLY
  • Rating
      
    Pietro says:

    June 13th, 2013 at 7:55 am

    This was a surprise – don’t remember agreeing to have this software installed. I was disgusted with the constant nags to back up my system while I am very busy with my work – but I felt I had to provide this review for the benefit of others. I just uninstalled it through the program’s own uninstaller. And it nagged me one more time, this time with a promise of some additional free online space. Maybe I should have uninstalled through Control Panel instead. I hope I don’t have to learn that “the hard way.”

    REPLY
  • Rating
      
    gue says:

    June 10th, 2013 at 8:42 am

    Why would you trust any company that puts a popup virus on your computer? If they are willing to do this imagine them selling your pictures and information.

    REPLY
  • Rating
      
    James Heald says:

    June 8th, 2013 at 3:14 am

    I downloaded software to my computer. I looked at the screen and wondered where this PC backup thingy came from. It downloaded at the same time as the software I wanted to add, and this fails to please me. Highly unethical business MyPCBackup.com is engaged in if it has to piggyback software onto people’s computers like this. I saw it, I deleted it through the control panel. This laptop has other issues that needs to be worked out. I don’t need idiot spammers messing with me at this time.

    REPLY
  • Rating
      
    "Unlimited" is limited! says:

    June 7th, 2013 at 9:18 am

    I sample check from time to time that new files on my home computer’s C drive have appeared in the online back up. Recently I found that files were not appearing in the cloud folder. I ran MyPC Backup several times to no avail. I contacted support who at first were helpful in making suggestions about the cause of the problem. After a couple of exchanges I said their solutions had not worked.

    The next response on 25 May 2013 wasn’t from the tech guy but from 2 people who had this email address: . They said:

    “Hi Alan,

    Regrettably our fair usage policy does apply here and we require you to upgrade to a business account to continue backing up. (www.mypcbackup.com/business)

    14. Termination and Fair Use Policy
    If you have purchased a MPCB Product or Service that is inappropriate for your actual usage, MPCB may require you to switch to an appropriate MPCB Product or Service which may result in your having to pay MPCB additional fees for use of the appropriate product or to terminate your purchased MPCB Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your MPCB subscription.

    (www.mypcbackup.com/terms)

    In this case we can provide you with a pro-rata refund due to the inconvenience caused if you do not wish to upgrade to a business account.

    Kind Regards,


    George Scott
    Product & Development team
    MyPC Backup
    www.mypcbackup.com

    Matt Curd
    Product & Development team
    MyPC Backup
    www.mypcbackup.com”

    There are number of points here.

    1. I had joined the “Unlimited” back up service. If you Google this you will find it just says “Unlimited Storage”. There is no qualification eg an asterisk pointing you to conditions or limitations. If you click on the “Unlimited Storage” link on the main page you get another page which says:

    “Store as much as you want, when you want!

    “No need for external drives.”

    “No limit on file type.”

    “Truly unlimited storage.”

    Innocently I took “truly unlimited storage” to mean what it said.

    2. At no time had I received any warning that I was about to breach or, indeed, had breached any conditions. If I had not checked I might have assumed my data was still being backed up. There was no sign that anything was wrong. So I could have had a crash and lost data which had not been backed up.

    3. I am a home user. I am retired and don’t have a business. I do have a lot of data – photos, music etc – because I have had a computer for 30 odd years and have kept everything. MyPC Back up say I have 2 terabytes backed up. But after the initial back up I am not backing up huge amounts.

    4. When you look at the conditions mentioned in the Founders email you find they are vague in the extreme. You can see for yourself by following the links they mention but the relevant condition is 14 – Termination and Fair Use Policy. The key passages are:

    “MPCB SHALL HAVE THE ABSOLUTE AND UNILATERAL RIGHT IN ITS SOLE DISCRETION TO DENY USE OF AND ACCESS TO ALL OR ANY PORTION OF MPCB PRODUCTS OR SERVICES TO USERS WHO ARE DEEMED BY MPCB TO BE USING THE MPCB PRODUCTS OR SERVICES IN A MANNER NOT REASONABLY INTENDED BY MPCB . . .
    For example: If MPCB believes that you are using our service for business or commercial use, MPCB has the sole discretion to amend your service to our Business and Enterprise service which may require you paying additional fees or termination of your account. MPCB may, in our sole discretion and from time to time, establish or amend general operating practices to maximize the operation and availability of MPCB Products or Services and to prevent abuses. As part of these practices, we reserve the right to monitor our system to identify excessive consumption of network resources and to take such technical and other remedies as we deem appropriate. Your consumption of MPCB Products or Services may be deemed excessive if, within any month, your usage greatly exceeds the average level of monthly usage of MPCB’s customers, generally.”

    How on earth can a user know whether they exceed the “average level of monthly usage of . . . customers generally”?

    Naturally I immediately protested to MyPC Backup. I told them I was not a business user and pbjected to the complete lack of warning. I also asked them how they justified their “unlimited” back up claims. Despite several reminders I have had no response.

    If I was feeling kind I’d say the MyPC Backup advertising was misleading. In fact I think they are dishonest and the lack of notice about exceeding limits is appalling.

    REPLY

    Ari Shin says:
    August 30th, 2013 at 6:17 am

    I received a similar email just recently from the sister site ZipCloud.com. I am in the same situation. I am not a business, I’ve paid for the top features at top $. And they send this legal letter. It is dishonest and unjustified.

  • Rating
      
    Not Happy says:

    June 7th, 2013 at 7:25 am

    After uninstalling, the program would not stop emailing me. Even after I had unsubscribed from the mailing list on both my iPod and Laptop. Any advice?

    REPLY
  • Rating
      
    Random says:

    June 7th, 2013 at 7:07 am

    Okay so I just deleted the free trial service like a minute ago. Is there anything else I need to do?

    REPLY
  • Rating
      
    ted says:

    June 5th, 2013 at 3:45 pm

    Don’t know where it came from & was unwelcome. Uninstalled asap via control panel.

    REPLY
  • Rating
      
    james says:

    June 5th, 2013 at 1:51 pm

    Steer well clear of this loathsome system. If you’re here reading this you are no doubt wondering why you this garbage keeps popping up on your PC? It’s invasive and wont go away…ever. Go to your panel and delete it from there, it can be deleted. Tell all your friends.

    REPLY
  • Rating
      
    DOL says:

    June 3rd, 2013 at 3:45 am

    Dubious and dangerous program that installs itself and is difficult to remove, seek your Credit card details, so to be avoided

    REPLY
  • Rating
      
    Ethan Bach says:

    May 30th, 2013 at 3:59 pm

    I tried MyPC Backup and hated it. It tied up my internet connection constantly and never appears to back up anything. Then when I went to cancel my account, they make so many hoops to jump through that once I had thought it was cancelled, three months later I had another bill for $119.28. I emailed them several times with no help. I finally called and was able to get someone to confirm that they cancelled the account today. So, now I have paid for something twice that I have never successfully used.

    REPLY
  • Rating
      
    sweetiegirl says:

    May 23rd, 2013 at 1:30 pm

    This product is horrible. It did not back up my folders, only individual files and I asked for technical assistance by email because you can’t call them and there is no number listed anywhere. They said 2 hour turn time and I’m still waiting 4 days later. I asked for a refund and they keep telling me they sent it to their cancellation department but still waiting. I guess I will have to go through my bank to cancel the charge – what a joke of a product. First thing I did was uninstall it because it also have very annoying pop ups. Don’t buy this product.

    REPLY
  • Rating
      
    VIRGIL MOORE says:

    May 21st, 2013 at 5:19 pm

    I DID NOT ORDER THEIR SERVICE,BUT THEY KEEP SENDING ME POP UPS AND I CAN’T GET RID OF THEM. WHAT GIVES THEM THE RIGHT TO INVADE MY COMPUTER? SOMEONE NEEDS TO STOP THESE PEOPLE !

    REPLY

    Paulo Leme says:
    June 3rd, 2013 at 3:27 pm

    I’ve just uninstalled it from my computer!!! It was installed the same way a regular program is, with a folder named (you guessed it) MyPC Backup and an uninstall.exe in it. Simple like that…

  • Rating
      
    Katie Ward says:

    May 20th, 2013 at 2:05 pm

    Downloaded on my work computer without consent or knowledge… I have no idea how it got there!!! You can uninstall it through your control panel but very unsettling on how it got there to begin with. This is NOTHING BUT A SCAM! All the 5 star reviews are spammed from the website… look at the names… John Kherry? Mack Donald? They could have at least tried to make it believable.

    REPLY
  • Rating
      
    Jo says:

    May 20th, 2013 at 9:59 am

    When you sign up for a backup service, you would assume you are backing up your ENTIRE hard drive. But apparently they don’t tell you they limit the amount of data per folder. I lost 3/4 of my files, ALL my videos and 99% of my photos because myPCbackup didn’t disclose you have to check off or on any limiters. Of course I didn’t assume there was any limitations when it took almost a week for all my files to back up (I have a iMac with cable Internet )

    One file in particular was lost…. My employee tip log. A mistake at my employer’s accounting dept was discoveted and now i owe the IRS $9200 because i was not able to prove my actual tip income withiut that file.

    MyPCBackup didn’t even apologize or offer me a refund.

    REPLY
  • Rating
      
    Lois Moore says:

    May 19th, 2013 at 10:05 am

    It ended being too experience!!!! I got a $107 charged to me. I going to canalled or not use any. It also hard to using.
    Very dissatisfied customer,
    Lois Moore
    txlady@web-access.net

    REPLY

    frank har says:
    June 11th, 2013 at 11:41 am

    yes i keep getting a 14.95 dollar charge & cant understand why.
    can’t find there email address, don’t know whats going on.

  • Rating
      
    Mike D says:

    May 10th, 2013 at 9:50 pm

    I never signed up for this service, but I started getting emails from them. I’ve tried their unsubscribe link and emailing their customer service directly. 2 weeks later, I’m still receiving passive aggressive emails, like the following:

    “I wish you the best and hope that you never have any hard drive crashes as you are now unprotected.”

    and

    “It would be such a shame for you to lose access to the files we have already backed up.”

    My interactions with customer service were a joke. I emailed their customer service a second time, saying I had tried their unsubscribe link twice and 5 days later I was still getting 4 – 5 emails a day. Their response was “We would like to let you know that after unsubscribing from our Mailing List, it can take up to 48 hours for this to come into effect.”

    I’m not sure if this is a legitimate service or not, but they have all the red flags of a scam – threats in their emails, misspellings, a website that won’t let you leave, but instead gives you a popup, and clicking on “Leave This Site” starts installing something.

    In summary, I highly don’t recommend.

    REPLY

    Tom Koulos says:
    May 25th, 2013 at 8:02 am

    Dito!!!!Cannot conect to ScotTrade,etc..including Internet Explorer.

    Jeremy says:
    May 22nd, 2013 at 6:37 am

    It’s a scam. They tell you you need to buy extra storage to accommodate all your files and advertise extra at £4.95 for two years. It sounds so cheap that I was fooled into buying it. AFTER I had authorised payment, it converted into £4.95 per month, a charge of some £118. It said nothing about per month on the purchase page. Their website FAQs says many customers have been confused by this and they will refund the money. It’s a lie. I have tried to cancel several times and I just get a response congratulating me on up-grading. I have now blocked my credit card to prevent them automatically renewing in 2015, when I expect they hope I will have forgotten about it.

  • Rating
      
    mimi marie gallagher says:

    May 10th, 2013 at 4:28 pm

    This showed up on my computer, and I have tried everything poossible to get rid of this awful pro9gram, i neither wanted or want on my computer. Absolutely the most rustrating situation…What must I do to see it gone, gone, gone!!?? Help me get rid of this and give me some peace of mind…Will someone from this company, MyPCBackup.com please, please remove this from my computer….It just keeps popping up, and when it says you can uninstall…You are not able to…Where are your ethical and decency practices??

    REPLY

    Jeremy says:
    May 22nd, 2013 at 6:41 am

    They’re fraudulent. I’m afraid you won’t get a response from MyPCBackup.

    You’ll have to look for a software expert who can help you/us. There are people out there who can help with this sort of scam. Keep trying and good luck and let us know if you get help.

  • Rating
      
    annoyed says:

    May 9th, 2013 at 5:16 pm

    invasive, did not give permission for this software to be installed with its multiple additional software.

    And HILARIOUS spammed ‘positive’ comments all clearly by the same person, as someone stated, as the grammar is equally bad in all of them. How did anyone think that others would be be fooled by them? I am having trouble even believing that they have actually been posted. Just checked again. Yep, they’re there. There are some real morons out there.

    REPLY

    Tin-Tin says:
    May 26th, 2013 at 5:56 pm

    Pathetic excuse.. :) The only way you could install an application on your computer is if you allow it. Anyone with Windows or MAC knows that. There will always be a pop up asking for your approval if you wanna install the application or not. I am having trouble believing what you’re saying. haha.. :P

  • Rating
      
    Ginger Thoennes says:

    May 8th, 2013 at 1:55 pm

    I do not want this service. I don’t know how I started getting pop ups every hour telling me my computer was not backed up. I can’t uninstall it!! I tells my I don’t have access and to see my system administrator. Isn’t that me? Help, How do I uninstall?

    REPLY

    james says:
    June 5th, 2013 at 1:32 pm

    go to your control panel…delete it from there

  • Rating
      
    Scammers says:

    May 7th, 2013 at 5:16 am

    Even if they are a legit company, they’ve destroyed any credibility by SPAMMING this review system with false reviews.

    You can tell that all the positive reviews were posted by the same person with the same grammatical problems. They’re also about the same length.

    PS You don’t HAVE to install it with Vuze. Click CUSTOMIZE at the start of the install and make sure you don’t install it (or any of the other adware that Vuze installs).

    REPLY
  • Rating
      
    Lee Davies says:

    May 5th, 2013 at 6:12 pm

    What a con… I was coerced into installing this through another software installation, as I could not cancel one with out the other I went ahead and allowed MyPCBackup to be installed, well after all it stated that I could backup my files for free…?

    After installing ran program and backed up my files, but all of them message appeared telling me could not back up all files as to do this I would have to upgrade for more space, so it is not free then.

    Then within 10 minutes I get 5 automated emails… 2 of which were aimed at trying to pursued me to upgrade. Next day and day after get offered discount after discount. Current offer is 38% off.

    Oh one last thing after files were backed up my computer crashed, uninstalled program rebooted and windows.exe is missing???

    Have you not heard of Google it is free and syncs with your phone, laptop or pad.

    REPLY

    Random says:
    June 7th, 2013 at 7:16 am

    Ya, I had told them that I was deleting because I thoug ht that I would get unlimited storage and they told me that
    “You could have free storage for life! Just click here.”
    Ha! such a scam wish I had never installed the program.

    Tin-Tin says:
    May 26th, 2013 at 5:51 pm

    MyPC Backup does not offer an 85% discount. If you’re gonna ruin a company, might as well get your facts straight. ^_^

    Lee Davies says:
    May 20th, 2013 at 3:01 pm

    And so the saga goes on, had an email informing me my 14 day trial has now ended and I am no longer protected…. What joy I thought, was followed with another email offering me a staggering 85% discount!

    Seriously if you have to offer such high discounts then the product can not be any good.

    Lastly I sent them an email 3 days ago “Will you please F**K OFF” that worked not…

    Frank47 says:
    May 11th, 2013 at 4:51 pm

    I have the same problem. Tell them that I’m not interested. No response again rebates, which have now threatened with law, let’s see what happens!

  • Rating
      
    Bill P says:

    May 4th, 2013 at 8:54 am

    Sucker, yep, that’s me. Once they started the add on I should have known. I am filing fraud charges with my credit card.

    Software does not work as the uploaded files can not be downloaded. Other comments about partial files being saved seems correct.

    Do not use!!!

    REPLY
  • Rating
      
    Fiddler2 says:

    May 4th, 2013 at 7:21 am

    I tried it but did not like it… Locked up my computer or made it run very slow.

    Also it was always in my face telling me to backup now.

    MY complaint is that I have tried several times to remove it
    (CP/add remove etc)

    But it reinfects itself every time. Probably on purpose, I can’t get rid of the darn thing.

    Hate it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    REPLY

    joann says:
    May 8th, 2013 at 3:15 am

    it keeps popping up. I called their no left a message for them to get off my computer.they still keep popping up.
    who do we call to report this scam to and what gives them
    the right to invade our computer and annoy us.

  • Rating
      
    Steve Scott says:

    May 2nd, 2013 at 10:44 am

    I am over satisfied with their service. I subscribed to their service over amonth ago. It is working fine till now from the begining as I expected. So, i’ve nothing to complain about this service. Just works fine.

    REPLY

    frank har says:
    June 11th, 2013 at 11:45 am

    you can tell when a plant is in affect especially after all the complaints that have been turned in.

    Daniel F says:
    May 22nd, 2013 at 2:44 pm

    SPAMMER!!!!!! Way to ruin peoples computers and use bad grammer as well.

  • Rating
      
    Ryan Briggs says:

    May 2nd, 2013 at 8:44 am

    I’ve practical experience of using their service and it works great for me. But,if you are confused then you can try their free trial period for testing, as I did. I was satisfied that’s why I’m using theri service for long time.

    REPLY

    james says:
    June 5th, 2013 at 1:38 pm

    pretending to be a poorly educated buffoon is insulting, this so called product is a scam and I’ve reported you to the RCMP and the FBI…

  • Rating
      
    Frank Shepley says:

    May 2nd, 2013 at 4:08 am

    I like their service very much, specially for the active customer service. Once I faced a little problem accessing my files. But, as soon as I contacted to them, they took step immediately and fixed the problem. Great service.

    REPLY
  • Rating
      
    Richard Seldon says:

    May 2nd, 2013 at 1:52 am

    I am highly pleased with their service. I’ve been using this backup service for over a year. During this period I didn’t face any major problem. Everything is working fine. Love their service.

    REPLY
  • Rating
      
    William Miller says:

    May 2nd, 2013 at 1:08 am

    I should say in a word that, this service is one of the best backup services. At first I was a bit confused. So I used the trial period and then I subscribed for long time. It is really satisfactory.

    REPLY
  • Rating
      
    Michael Williams says:

    May 1st, 2013 at 10:25 pm

    I am a huge fan of their service, it’s because of the easy desktop app. Probably this is the simpler and easily accessible app. Now I can access to all my files, music, videos easily from anywhere.

    REPLY
  • Rating
      
    Gerald Merrill says:

    May 1st, 2013 at 8:22 pm

    I’ve the experience of using their trial version for around 10 days. It worked great. But, for some reasons, I had to cancel the subscription. It didn’t charge me a single cent. Anyway, I’ll subscribe for 1 year again.

    REPLY

    Skeptical says:
    May 31st, 2013 at 5:00 pm

    Sure.

  • Rating
      
    Ryan Hutchison says:

    May 1st, 2013 at 1:01 pm

    From my point of view, this backup service is more than great. I couldn’t even think of getting such awesome service at this low price. Really praiseworthy, professional service.

    REPLY
  • Rating
      
    Dennis Hamilton says:

    May 1st, 2013 at 10:34 am

    This is probably the best PC backup service. Before this I used back service from other few provider, but none of them was satisfactory. But, I’ve been using this for over 2months, working fine.

    REPLY

    Paige! says:
    May 11th, 2013 at 3:56 pm

    SPAMMER!!!!!! Way to ruin peoples computers and use bad grammer as well.

  • Rating
      
    Cristopher Cole says:

    May 1st, 2013 at 3:01 am

    I am using their backup service for a long time. It is safe and secure. If your hard disk crashes for any reason, there no risk of data losing. Now I can access to all my documents, emails, photos, music, videos from anywhere just like browsing my own computer. Really a trustworthy, praiseworthy, professional service.

    REPLY
  • Rating
      
    Thomas Hughes says:

    April 30th, 2013 at 11:07 pm

    Currently using the free trial period. It seems to be working good. I think I can go for a long time subscription. Moreover the price is also cheap comparing to other backup services. Simply good service.

    REPLY

    Random says:
    June 7th, 2013 at 7:22 am

    It’s only cheap because IT’S A SPAM, FRAUD, AND A JOKE!!!!!!!!!

  • Rating
      
    Todd Church says:

    April 30th, 2013 at 8:05 pm

    One thing that I liked most about them, is there customer service. They are very attentive, professional and helpful to the customers. Once I was facing a problem. So I reported to them, and they took the minimum time to get it fixed. I’m higly satisfied with their service.

    REPLY
  • Rating
      
    Edwin Ruhl says:

    April 30th, 2013 at 10:23 am

    Mypcbackup.com is a name of first class backup service. As I have to move always, so I always need access to my central computer. Since I have backed up all my data to their server, now can access them any time without any problem. It is working fine for me. Love their service.

    REPLY
  • Rating
      
    Steven Pettu says:

    April 29th, 2013 at 8:22 pm

    At first I couldn’t believe that, backup service could be so cheap. So I tried the free trial period to test the quality, you can try also. The service is quality is higly appreciable. A service that is worthy of getting A+ rating.

    REPLY
  • Rating
      
    Fred says:

    April 29th, 2013 at 5:04 pm

    Don’t know what this is but they keep sending spam out calling me by a strange name. The offer a link to unsubscribe, but I never subscribed in the first place! I would never deal with a company who sends out scam emails.

    REPLY
  • Rating
      
    Ramon Webb says:

    April 29th, 2013 at 12:20 pm

    One thing that is different from others is the desktop app. Which is very simple and easy to use. As I am a new user, I could find all the options easily. I could use scheduled automatic backup system. So that, there is no risk of lossing any file. Simply good service.

    REPLY
  • Rating
      
    kizaya says:

    April 29th, 2013 at 11:57 am

    IT’S TOO HARD TO CANCEL AND I was charged for things on my debit card without being notified

    REPLY
  • Rating
      
    Josep Pena says:

    April 29th, 2013 at 11:34 am

    I’m grateful to mypcbackup.com. Last month, the hard disk of my laptop got crashed badly. I couldn’t recover my files. But fortunately I backed up them to their site. Now I have access to all my files. They really saved me. Otherwise I would have lost all my important documents. Thank you mypcbackup.com.

    REPLY

    Random says:
    June 7th, 2013 at 7:29 am

    Creative name.

  • Rating
      
    teresa padovani says:

    April 29th, 2013 at 1:42 am

    i never wanted the free trial and its very hard to cancel

    REPLY
  • Rating
      
    Kevin Parker says:

    April 28th, 2013 at 10:47 pm

    I’m using their service for last two months. Everything is working fine till now. I just had a little problem last week, but as shoos as I reported to the customer service, they get it fixed very soon. Real;y a praiseworthy service. You can try this.

    REPLY
  • Rating
      
    Angelo Markoni says:

    April 28th, 2013 at 8:22 pm

    I was looking for a cool hazard free pc backup service. I have used one or two from other company but none of them, was good enough to meet my expectation. At the end, I came to know about them, so I tested the 14days trial period. My experience of that free 14 days was awesome. Now I’ve subscribed for one year.

    REPLY
  • Rating
      
    Kyle Miller says:

    April 28th, 2013 at 10:29 am

    Without any doubt I can say that this is one of the best pcbackup service. I’m using this service for over a month. On the basis of this time of using, I found them to be the best in the service. I can’t even think of such an awesome service at this cheap rate. Great service.

    REPLY
  • Rating
      
    Carmelo Peterson says:

    April 28th, 2013 at 8:49 am

    I was badly in need of a new pc backup service since I left the service of my old provider. Actually I was not happy with the previous service. So I came to mypcbackup.com and I have been using their service for over a month. And it is working great till now. Special thanks to the guys for the incredible service.

    REPLY
  • Rating
      
    Morris Winslow says:

    April 27th, 2013 at 10:52 pm

    MyPCBackup.com is providing great service from the begining. I couldn’t even think of having such great service. Besides this the price is also moderate. The matter is, now I can access to all my files backed up at their database. It’s really helpful and awesome service from mypcbackup.com.

    REPLY
  • Rating
      
    Cory Henry says:

    April 27th, 2013 at 8:18 pm

    My personal experience about mypcbackup.com is satisfactory and I also told about them to my friends who have already started using this service. They have also praised the service. I am some sort of pleased with their service.

    REPLY
  • Rating
      
    Alton Milan says:

    April 27th, 2013 at 8:38 am

    Me and my friend are using their service for a few weeks. Actually it’s my friend who recommend me to use their service. He is using their backup service for over 6month. He didn’t face any problem and it is also working fine for me though I’m using for few weeks only. Seems it won’t disappoint me. You can also give it a try.

    REPLY
  • Rating
      
    Milton Clark says:

    April 26th, 2013 at 8:35 pm

    There is nothing more to tell about mypcbackup.com. Their service is simply great. The most important this is that they have a strong and energetic customer service unit. This guys are really very helpful and prompt to response. I am satisfied with their service.

    REPLY
  • Rating
      
    Jhon Kerry says:

    April 26th, 2013 at 10:37 am

    I was looking for an effective PC backup service, as I have to move always. My friend recommend them, who is actually using the service. So, I subscribed to the service for a short period only to try how does it work. Now, I should renew it for longer period. Really praiseworthy service.

    REPLY
  • Rating
      
    Mack Donald says:

    April 26th, 2013 at 9:13 am

    At first I was not so sure about their service. So before ordering I tested the free trial period. And it was an amazing experience. The service can’t be better than this. I think this is the best backup service. So I subscribed for two year without any hesitation.

    REPLY
  • Rating
      
    James Coleman says:

    April 26th, 2013 at 3:52 am

    I think there is no other alternative to MyPCBackup.com for computer backup service. I have a long term pleasant experience of using their service. Moreover the cost is low as well. So there is hardly any other company can offer you such great service at this price.

    REPLY
  • Rating
      
    Eric Hue says:

    April 24th, 2013 at 9:19 am

    MyPCBackup.com is just doing great. Their service is hardly comparable with any other. I’ve used back service before this but never found better than this. This is simply great for me. Love the service.

    REPLY
  • Rating
      
    Mike Collins says:

    April 24th, 2013 at 9:17 am

    Right now I am using the free trial period. And it is working great for me. I didn’t face any problem. The desktop app is very easy to use. I will definitely subscribe for long term period.

    REPLY
  • Rating
      
    Marshal Botha says:

    April 24th, 2013 at 3:52 am

    I had simply great service from them. I never even imagined to have such awesome service at this low cost. And I should specially thank their customer service for offering so quick response. Keep this up.

    REPLY
  • Rating
      
    Mark Leo says:

    April 23rd, 2013 at 6:31 pm

    To tell about the service, I should simply say that, the service is really praiseworthy and highly professional. This is my certificate for them after using the service a long time. I think, I’ve said it all. You can give it a try, at least the trial period.

    REPLY
  • Rating
      
    Bryan says:

    April 23rd, 2013 at 2:00 am

    Their service is really worthy of getting 5 star. The service is highly satisfactory in comparison to the price. At first, I was little bit confused, so I used the free trial period and found it to be the perfect backup service for me. Then I subscribed for long time. Till now, it works smoothly without any problem.

    REPLY
  • Rating
      
    jade says:

    April 22nd, 2013 at 3:45 pm

    Being as cost effective as this service is my expectations weren’t as high when I purchased this, only to find out they offer much better service than its competitors in such affordable price. i would recommend everyone to use mypcbackup for its great service.

    REPLY
  • Rating
      
    ellis says:

    April 22nd, 2013 at 12:31 pm

    I have been using this for a year now and never had any problem. The staffs are friendly and mannered; they get back to me instantly whenever I require assistance. Definitely upgrading for another year.

    REPLY
  • Rating
      
    Danny says:

    April 22nd, 2013 at 2:16 am

    This is the best buy so far, I got the free trail for 14 days and it’s just been a week and I have already bought the service for a month. It’s a great way to access all we need where ever we go. Really pleased!!

    REPLY
  • Rating
      
    rabel says:

    April 22nd, 2013 at 1:33 am

    I tried another back up service before; they charged my extra charges
    without informing me. As I came across this I thought I will try the trail,
    and this is best backup service that I have ever used, they have no hidden
    charges and are relatively cheap.

    REPLY
  • Rating
      
    molly says:

    April 22nd, 2013 at 1:24 am

    I am actually grateful to a friend who recommended this, my lap top crashed on me and I lost all my course work. But as I had back up on mypcbackup I got everything back in an instant. I’m so glad I bought this.

    REPLY
  • Rating
      
    roger says:

    April 21st, 2013 at 5:07 pm

    I was recommended for this by a friend, and I am so glad that I used it as I always need extra space on my lap top for so many files that I have, also it becomes accessible.

    REPLY
  • Rating
      
    alex says:

    April 21st, 2013 at 3:52 pm

    I can’t believe how cheap this service is; it actually made my life easier as I always had to save my files on a USB to make space on my notebook. But since I have this I don’t need to worry about carrying USB, I have everything whenever I need it.

    REPLY
  • Rating
      
    Adam Jonson says:

    April 21st, 2013 at 3:04 am

    I love using their service because the desktop app is very user friendly and easy to use. Easy access to the files, from anywhere, scheduled backup system allows you to backup files regularly. And the cost is very cheap also. Currently I have two years subscription. Great service.

    REPLY
  • Rating
      
    Alex Lark says:

    April 20th, 2013 at 11:53 pm

    My personal experience of using their service is simply great. This is really a praiseworthy service. Full time customer support, scheduled back up and easy to use desktop app has made it more interesting to me. I’ve been using their service for long time, love it.

    REPLY
  • Rating
      
    George Bently says:

    April 20th, 2013 at 10:20 pm

    As I’m always on a move, it is necessary for me to have a PC backup service. So I was looking for a pc backup services. Mean time, my friend told me about MYPCBackup.com. I’m using their service for last few months and till now it works great. I didn’t face any problem. Really great service.

    REPLY
  • Rating
      
    jenni says:

    April 20th, 2013 at 7:58 pm

    I installed this last week, I have to admit this is such a convenient service; I can access my files anywhere. This comes in handy especially when visiting friends for a few days and need different files.best buy!!

    REPLY
  • Rating
      
    Kelvin Benjamin says:

    April 20th, 2013 at 10:30 am

    MyPCBack.com provides the best backup service. Moreover the cost is so cheap also. At first I tried the free version and found that, it works great for me. So later I subscribed for long time. Simply great service.

    REPLY
  • Rating
      
    Brendon Blake says:

    April 20th, 2013 at 6:48 am

    They offer great service in pcbackup. I’ve used service from other service provider before but none of them seem to be perfect. So, eventually I started to look for something better. As a result I found mypcbackup.com as my friend mentioned to me. This works great for me. Love their service.

    REPLY
  • Rating
      
    David Joe says:

    April 20th, 2013 at 6:33 am

    I just tried their free trial period to test the service. I think the service can not be better than this. They actually offered me an excellent service. As I have to move on always, definitely I’ll subscribe for a long term period.

    REPLY
  • Rating
      
    Ethan Bell says:

    April 20th, 2013 at 6:13 am

    I have personal experience of using their service. From my experience, this service is pretty good than others. I’ve used backup services before this. But never been satisfied. Currently I’m using 1year plan from MyPCBackup.com and I am very much satisfied with their service.

    REPLY
  • Rating
      
    Simon Ross says:

    April 20th, 2013 at 5:25 am

    I’m highly satisfied with their service. At first I was a bit confused so I tried their free period and now I am using one year subscription. It works fine. The customer service is also very helpful. You can give it a try.

    REPLY
  • Rating
      
    Shaun Marsh says:

    April 20th, 2013 at 5:14 am

    I am using their service for the last 2 months. But I didn’t find any problem in the system. The desktop app is very user friendly which allows easy access to all your files anytime from anywhere. Love their service.

    REPLY
  • Rating
      
    Mark Steven says:

    April 19th, 2013 at 6:40 pm

    According to price-service comparison, mypcbackup.com is the best product I ever purchased. Highly professional service. I am using their service for several months. During this time, I’ve faced one or two problem, but the customer support was so prompt and get it solved just after I reported. I am highly satisfied.

    REPLY
  • Rating
      
    Nell Brown says:

    April 19th, 2013 at 11:07 am

    Mypcbackup.com probably offers the best back up service. I came to know about them from one of my friend who has been using their service for long time. I also used the trial period and it works great. I’ll subscribe for long term.

    REPLY
  • Rating
      
    Dan Stanley says:

    April 19th, 2013 at 8:32 am

    I shouldn’t be miser to say the truth. Their service is really great and praiseworthy. You can definitely try their service as they offer free trial. I’ve been using their service for long time and I recommend them to my friends as well. They are also satisfied.

    REPLY
  • Rating
      
    Jason Max says:

    April 19th, 2013 at 8:03 am

    I am highly satisfied with their service. Before this, I used to use backup service from some other party which was not suitable for me at all. But mupcbackup.com rendered the best backup service to me. I can access to my files anytime I wish and I’ve scheduled backup which backs up my files regularly.

    REPLY
  • Rating
      
    Nathan Scott says:

    April 19th, 2013 at 5:31 am

    MyPcbackup offers really praiseworthy service. I am currently using their trial service. It works great. Definitely I will subscribe for more service. Moreover the cost is not so much at all. Simply great service.

    REPLY
  • Rating
      
    Olivia Simpson says:

    April 19th, 2013 at 5:23 am

    I have been using their service for last 2 month. I found my money to be worthy. I can access to all my files anytime I wish and anytime I need them. Really great service at low price.

    REPLY
  • Rating
      
    Steve Benedict says:

    April 17th, 2013 at 5:20 pm

    Just one more scam to get your $. Elaborate come-ons misusing the word “free”, all leading to the marketing of a dubious service.

    There are plenty of other ways to secure your data, free and low-cost, that don’t require eroding your bank account every month. Stay away, I say.

    REPLY
  • Rating
      
    Samantha B says:

    April 10th, 2013 at 8:22 am

    Less than 24 hours of signing up for unlimited on-line storage with MyPCBackup, I decided I didn’t want their service. Their “unlimited online storage” is deceptive. You can only tether it to your computer’s primary drive. Other drives, internal or external, cost extra, more than the initial investment even.

    Given I’m on a laptop with a small internal drive, I got the service to back up my external (About 200 gb of data). I contacted them to cancel pretty much immediately, they said they’d change my service and never did.

    2 Months later, I still only get intermittent slow responses, where they refuse to cancel my service, just keep throwing on more “free” time for something I don’t want!

    REPLY
  • Rating
      
    Lydia B says:

    April 8th, 2013 at 3:24 pm

    I decided to subscribe for two years, encountered numerous problems in the back up, decided to cancel my subscription after less than a week and have had to pay about 15 € despite their claims of a 14 day free trial period. Certainly not the way to keep or regain customers!

    REPLY

    Lyndell says:
    June 22nd, 2013 at 2:20 pm

    Doing the SAME thing to me!!!!! Had it for 4 days (with problems!) & cancelled the next day!!!! They will NOT refund my entire amount because I am over 3 days, which I had no knowledge of!!!!! Needless to say, I have cancelled everything & will get a new credit card when I return home!!!!!

  • Rating
      
    PauL MCSE says:

    April 4th, 2013 at 10:45 am

    Took me ages to sort this backup process out, only to find out that when you restore files the date and time stamp are reset to the time you restore. This is unacceptable as I cannot sort my data when I retrieve it.

    Bad bad product…

    REPLY
  • Rating
      
    Daniel says:

    April 2nd, 2013 at 6:25 pm

    Slow, dreadful service and now I am getting auto spammed renewal which I have unsubed from a dozen times.

    DO NOT USE THESE GUYS as you will never get off their list.

    REPLY
  • Dre says:

    March 27th, 2013 at 10:21 pm

    Oh, another way to work JustCloud or MyPCBackup… You can uninstall their trial product and get a $1/month offer for 10GB storage…

    REPLY
  • Rating
      
    Dre says:

    March 27th, 2013 at 10:02 pm

    Not quite sure what they do, but I’m not quite willing to try… If you didn’t notice, you can cancel your free trial right after you sign up for it because you expected free unlimited storage and got only 15 MB, then they offer you $3.73/month or $35.78/year (“70% off”). They’ll drop the price to pretty much anything. You should attempt to quit their service and see how much they drop your monthly bill to retain you as a customer.

    REPLY
  • Rating
      
    George says:

    March 25th, 2013 at 10:18 am

    I have found it impossible to install, despite easy directions
    that were repeated endlessly and prevented any other
    programs on my computer.

    REPLY
  • Rating
      
    Danielle says:

    March 23rd, 2013 at 10:35 pm

    This company is very unethical. Their software did back up my computer for about a month, but then it stopped working. I just took it as a loss and uninstalled it. Well, I guess the payment was reoccurring through Paypal, so a year later another $50 came out of my account for this horrible service. I contacted them to cancel and got no answer for a week. Very crooked. I ended up calling Paypal and they got my money back for me. Please save yourself lots of trouble and scams and stay away from MyPcBackup.

    REPLY
  • Rating
      
    chippykeen says:

    March 23rd, 2013 at 6:36 am

    Wish I’d read all these reviews before I bought! Nothing is free, nothing is clear, you have no idea what you’re paying for as the prices on the website do not match the prices you are charged.

    When I phoned to query the charges, they immediately offered a 50% discount, so they must be getting lots of complaints.

    On each upgrade (which you need if you want to back up more than about 10 files!) you receive an email confirming the upgrade but no confirmation of price charged. Synch files doesn’t work – which is the software I was really interested in as we have two computers.

    Paid extra to register second computer and cannot get this refunded if I cancel.

    They is also an automatic renewal at the end of the subscription. I’ve decided to report them to Trading Standards Institute and hope others will too. I feel cheated.

    REPLY
  • Rating
      
    STAY AWAY says:

    March 21st, 2013 at 7:47 am

    Terrible just terrible.
    This company should be investigated. Is a total scam.

    3 weeks and still waiting for an email to cancel this crappy program.
    Costumer service is so bad there is no live chat or costumer numbers to call!!!
    Dont waste your money and time here or you will be like me waiting forever to cancel this with no refunds at all.

    REPLY

    Danielle says:
    March 23rd, 2013 at 10:30 pm

    I waited a week and finally called Paypal. They got my money back for me. If you used Paypal, give them a call right away and they will get your money back too. MyPcBackup is very unethical.

  • Rating
      
    WORSE PROGRAM! says:

    March 21st, 2013 at 7:42 am

    This Program is just terrible, they pay good money to do some marketing everywhere and each a big amount of users that search on google for a good backup service but then once they get the costumer they dont care if the program works or not. Thank God I pay only a month to test the program but still wiating to get rid of this. The backups are not run everyday like it states, sometimes it does sometimes it doesnt!!!
    Still havent been able to get rid of this. Pure legitimate scam is what this program should be called!
    Dont waste you money here, use clouds now like skydrive or google drive.

    REPLY

    Hate this!! says:
    March 21st, 2013 at 7:44 am

    Same here….3 weeks waiting and still havent been able to cancel!!

  • Rating
      
    James says:

    March 15th, 2013 at 3:35 pm

    I signed up with mypcbackup.com about 4 months ago and after a month my backups just stopped, i reinstalled the software, tried resetting the backup but nothing works, I have emailed them about the problem but they don’t even respond, I am totally fed up, I have emailed them to cancel my account now and I have uninstalled their rubbish software.

    REPLY
  • Rating
      
    Amaynut says:

    March 14th, 2013 at 4:18 pm

    Please stay away from mypcbackup and cie if you do care about your money.
    I subscribed on febrary 23 for an unlimited plan, for one year. I installed the software on windows 8, I added mypcbackup to windows firewall. It did the backup during the first launch, since then (20 days later) no other backup is launched. Even though, the backup is scheduled for once a day. I also tried the manual backup, but it still not working at all, no a bit is backed up.
    After trying for a week to make the backup working again, I asked mypcbackup by email for help, but no one answered. They just took the money they don’t care if their product doesn’t work.
    To backup your files and have access to them from anywhere, I suggest to trust a well established company like Google (Drive) or Microsoft (skydrive).
    I have a subscription with Google drive (5$ a year for 20 GO), for over a year, and never got a problem. The files are backed up instantaneously after every change and I always had an easy access on Google website and other applications.
    Surely, mypcbackup and cie are cheaper, but when you pay even few dollars and you get unworking service, it’s wasting time and money.

    REPLY
  • Rating
      
    NotHappy says:

    March 14th, 2013 at 10:53 am

    This is the worst product I have ever purchased. It hasn’t backed up anything for about 2 months, and the “Customer Support” is a bad joke. Endless promises of fixes for the hanging backups, but still nothing that actually works. You buy online backup for peace of mind, with this you get nothing but empty promises.

    REPLY
  • Rating
      
    Buddy Brown says:

    March 7th, 2013 at 7:30 pm

    Dreadful response from help desk. Have asked for a call back twice and get the same automated email back claiming someone will help in 2 hours. It’s always much longer and it’s another computer generated email with someone’s name on it. there is no way to contact them and they will not help you.

    Cancelling my membership.

    REPLY
  • Rating
      
    Shyanne says:

    March 6th, 2013 at 7:21 pm

    I guess I was one of the lucky ones, YES the backup SUCKS, YES customer support sucks, YES I got rid of it, but most importantly YES I got my over $100 refunded, luckily I paid through PayPal, filed a claim through them and within 12 hours had my refund. I guess the final straw after fighting for over 2 weeks to get someone from MYPC to contact me was when I went into my paypal account and noticed that MYPCbackup had put 2 unauthorized subscriptions on there that would automatically renew yearly, that really made me mad! I do not know if they can do this with credit card payments or not, but CHECK to make sure. My only problem now is I have completely uninstalled the software but a dang MYPC pop up keeps coming up saying to upgrade, grrrrrrrrrr. I am now using MiMedia as an online back up and you get a free acct. of 12gb of data.

    REPLY

    Terry says:
    March 11th, 2013 at 8:37 am

    Your Correct on the problems. Did you figure out how to uninstall it. Thanks!

  • Rating
      
    S.W. says:

    March 1st, 2013 at 1:13 pm

    I thought only I was having problems till I started reading all the horrible reviews. I had this over a year for 3 computers and just recently in January 2013 renewed for another year. The backups constantly are hanging up then not completing. I recently lost a few files and started searching online to retrieve them. Not only I noticed the backups have been hanging up all February 2013 and I don’t have anything backed up but there are gaps of missing files from a few weeks to even 2 months in 2012 with nothing backed up.
    RIP OFF TO ALL! BEWARE!
    I will be requesting a refund if possible but they haven’t even responded in a week about the hang ups and missing files.

    REPLY

    Sandy Moore says:
    April 19th, 2013 at 3:25 am

    Your honest review is very welcomed… so glad I did my due diligence before I parted with the cash.

  • Rating
      
    Jason says:

    March 1st, 2013 at 9:59 am

    Beware

    Problematic Software, Hanging backups, Takes over 48 hours to backup daily files, Tech Support not answering direct questions, Missing files on line, Iphone app doesnt see folders, Cannot delete folders on line only individual files.

    Honestly, this software is a lemon!!

    Website says if your not satisfied, then a full refund guaranteed, but when i cancelled said ‘as per terms and conditions’ Blar, Blar , Blar.
    So only got refunded 25% of fee, Paid for fast backup add-on. DONT bother, as the backup is so slow, you wont need it.

    Honestly, i feel ive been ripped of by the scheming software.
    Get a external drive and used ‘sync tool’

    REPLY

    S.W. says:
    March 1st, 2013 at 1:15 pm

    You took the words right out of my mouth.

  • Rating
      
    Willem says:

    February 24th, 2013 at 10:17 am

    I have used mypcbackup since February 2012. Until January 2013 it seemed to work fine (have also checked that), but then files were not any longer backed up. They react promptly by e-mail if you contact them, but the problem is not yet resolved. I had also in the meantime renewed the service, but I get a message that my subscription has expired. When I contacted them, they said they had a problem with the software, but that there is no problem …. So I have mixed feelings about them. What I need of course is a reliable backup and at the moment that is not the case for me.
    Be aware of the fact that they backup all the file you once had (if your settings are OK). So if you delete a file, they still have. If you change your directory structure, they have both the old and the new one and it is not possible apparently to delete a whole directory.

    REPLY
  • Rating
      
    Dave G says:

    February 22nd, 2013 at 8:30 am

    Hi, Can someone help me please I believe I am being Scammed. I took this out in December 2012, but cancelled straight away, as the writing on the tin wasnt the same as when the lid was opened. I have now received two bills on my Credit Card and I dont recognise the Company that has taken the money. Can any one confirm the address they have on their Credit Card for payments. Many thanks Dave

    REPLY

    Pyret says:
    March 6th, 2013 at 4:02 pm

    Hi! Yes, I do understand your problem. We got charged for something we havent ordered. Its a lot of numbers, not telling what company it is.. CYOV888 733 5780!! And it stands for Highland USA. http://www.highland-usa.net, is their link. We have reported this, to the police in Ringwood, and also in our own country Sweden, and also blocked our card of course. So they cant take more money in the future. So, its a fraud, but they tell you, they help you with frauds.. its only shit, and need to be reported everywhere!! The whole world!!! Thanks Pyret

  • Rating
      
    Bill says:

    February 12th, 2013 at 10:34 am

    These folks are idiots. I subscribed for the year, but then couldn’t get anything to work the they said it would. Per their marketing, I could cancel and receive a refund. Despite numerous emails specifically stating I wanted to cancel, and requested a refund – all I ever got back fro them is, “How can we help?!”

    It became very apparent, very quickly they had no intent of refunding anything, and were simply going to stonewall me. I chalked it up to me being stupid to try another on-line service without first vetting it properly.

    On a whim I thought I’d give it a second shot this AM. I’m getting the message – “Your MyPCBackup Account has Expired.” Hm…?! So, I guess they cancelled my account – but forgot to send me a refund.

    Their heads are in the clouds… Stay away.

    REPLY
  • Rating
      
    Petter says:

    February 8th, 2013 at 9:22 pm

    So far so good. I was a little scared seeing all these negative reviews right after I subscribed to the service. But, everything has been working fine so far. I have not dealt with any support or tried to cancel though. But as a backup site it works great.

    REPLY
  • Rating
      
    Jen Harris says:

    February 8th, 2013 at 1:07 pm

    I went for the unlimited plan which was the most expensive product at over $7 per month and I’ve backed up my total music and film library. To be fair, it took a while but I didn’t opt for the faster backups and just let it run over night. When I woke up it was all done for me – from now on I just run a backup when I need one instead of having my CPU usage overrun by daily backups.

    Never had any issues, would recommend

    REPLY
  • Rating
      
    nethog says:

    February 7th, 2013 at 11:00 am

    I ordered the $12 per year version because I don’t need much. It is supposed to automatically back up once each day. It tells me it rins a backup but none of the changed files are updated. I paid an extra $14.95 to make it work faster.

    This software just did not work for me. After 4 months of trying to make it work, I went back to using Carbonite, which works but is expensive. When I called to cancel, they said only the $12 will be refunded.

    A bunch of crooks are what they are. DO NOT BUY FROM THEM.

    REPLY

    Ash says:
    March 18th, 2013 at 12:59 am

    This is a SCAM! Do not use this product. They just want to take your money and run!!!!! If you want to try it out because you don’t believe it’s a scam then use a credit card and not a debt card. That way when you try to get a refund or want to just cancel payment you will be able to easier. Good luck! Wish I knew about this review site sooner.

    Donna says:
    February 10th, 2013 at 2:47 pm

    I agree – TOTAL CROOKS! This service NEVER worked for me either and I also paid $19.95 for the quicker hourly update feature. I just got off the phone and after spending 30 minutes finally got a full refund. They told me they were WAIVING the $14.95 cancellation fee! Then tried to tell me they couldn’t refund the $19.95. Being an attorney I advised them that would be very unfortunate on their part as I would submit complaints to every federal and state regulatory body I could locate on the planet. I finally got a refund and I want to make sure NO ONE BUYS THIS SERVICE. I have used Carbonite for 2 years and although it’s not perfect it provides the service and was easy to install. This program or “service” was INSANE – after 5 days only 5% of my files were backed up. Customer service kept sending me stupid misspelled emails advising me to review tutorials – the links of which did not work! This has been one of the WORST internet purchasing experiences I have had. The troubling part is that this was shown as a top 10 provider on some list – which I now suspect was sponsored by this company!

  • Rating
      
    C Wu says:

    February 5th, 2013 at 1:01 pm

    How do you know they are not peeping at your files? Do you trust this company given their sleazy tactics?

    REPLY
  • Rating
      
    Richard Robb says:

    February 5th, 2013 at 2:20 am

    The backup services MyPCBackup and JustCloud are two faces of the same British company. I had a bitter experience with JustCloud, and turned to try MyPCBackup — but when I saw their software was the same, and their web site was organized in exactly the same way, I didn’t even bother. From the discussions on this site, my experience with JustCloud is identical to what others have reported experiencing from MyPCBackup. The software did not work for me: Files I told their software to back up did not back up, and files that I tried to restore did not restore. Tech support proved to be useless. I asked for a refund, it took about a week to finally get them to provide a refund: and then I found that they kept over $70 of what they had charged me, for 6 days of “service” (that never worked). I don’t know why a legit company would need to be on the market under two different names for the same crappy software, but this company operates that way. And is dishonest with its customers. Stay away from the company at all costs.

    REPLY

    Donna says:
    February 10th, 2013 at 2:52 pm

    Completely AGREE! When I called today to get my refund (I finally got my $90 back) I repeatedly explained to them that what they are doing is FRAUD. You cannot bill people for services that you do not provide – I don’t care WHAT you put in the “Terms & Agreement.” I wish I had stumbled upon this site before bothering with this service. What service did you use instead? I’ve used Carbonite and they’ve been excellent – I just wanted something that saved files more often – which is why I paid the extra $19.95 for hourly backup. I saw a recommendation for CrashPlan – but now I’m weary of trying anything and may just stick with my tried and true Carbonite!

  • Rating
      
    Justcloud User says:

    February 4th, 2013 at 1:09 pm

    This product seems to be hit and miss with people – in my eyes it was a hit. I’ve never experienced any problems whatsoever and my backups have run seamlessly from start to finish

    REPLY
  • Rating
      
    Leo says:

    February 3rd, 2013 at 10:40 am

    if you decide to try them MAKE SURE YOU HAVE PAID WITH CREDIT CARD.

    A critical point is that the technical support is only by sending messages and waiting for a reply. You have no phone number or physical address of the company.

    Now my experience: It will be great if it worked. I paid a two year contract. It worked fine for one month, then I started having problems. The backup failed to start.

    I sent messages and at the beginning they answered asking me to do the same actions again and again. The problem was not corrected. Then the time to reply started to be longer and longer. Then they removed my online access and could not even ask.

    Fortunately I had paid with a credit card. I called my credit card and they had a phone number to contact them. Under the pressure of the credit card they promised to refund most of the money I had paid.

    You better avoid this company.

    REPLY

    Dave G says:
    February 22nd, 2013 at 8:34 am

    Hi Do you have the name that is shown on your credit card payment Thanks Dave G Reply to above entry made today the 22/2/13 Thansk Dave

  • Rating
      
    dxhacker says:

    February 1st, 2013 at 6:38 pm

    I dont know if its a scam, but all I know is you CANT trust them to keep your files on their servers especially private photos. The way they charge you is kind of a scam. People just keep your documents on you webmail and burn your photos on encrypted CD’s. Dont trust those people. its part of their jobs to peek on your private files… :)

    REPLY
  • Rating
      
    Darren K says:

    February 1st, 2013 at 12:05 pm

    Can’t find much to fault this program on except maybe the phone support which isn’t great.

    REPLY
  • Rating
      
    Ellie says:

    January 31st, 2013 at 1:27 pm

    I love how easy it is to use, including both the control panel and the desktop app. I don’t think that should be looked over, as I’ve used plenty of backup apps which were way more confusing than this one!

    REPLY
  • Rating
      
    Brent Beebe says:

    January 30th, 2013 at 4:39 pm

    I have no issue with the actual backup–it seems to do what they say but I find the overall design and access to be a bit clunky, and like others, by the time I was able to get ALL my desired types and sizes included, it got pretty expensive. After a few weeks I decided to cancel. Like all the other cancelers who have posted, I had to run the gauntlet of email offers and pleading, finally to get the one that says I have to call. I did and talked to a guy named RJ, who after a bit of this and that (including more offers) said that he successfully closed my account. He said 7-10 business days to process the refund. We will see if that happens–if not, I’m going to contest it on American Express. Will report back whatever happens.

    As for the cost, its amazing to me that they were willing to cut 70% on my cost in perpetuity if I stayed. Why not just make that the price because pretty soon everyone will take advantage of this. Seems like they have a real marketing problem, and cancellation ease is part of it.

    REPLY

    Donna says:
    February 10th, 2013 at 2:55 pm

    I’ll post their number! It’s 888-851-0954. I’m an attorney, bring it on MyPCBackUp – welcome a baseless lawsuit. You can’t sue someone for posting the telephone number for a business. How ridiculous. How long has this business been operating? Someone needs to take them DOWN. This is FRAUD!

    Brent Beebe says:
    February 2nd, 2013 at 12:11 am

    Ok, in the interest of fair play, I just checked my Amex and they had posted the refunds, so they do the refund if you just run the gauntlet of emails, and be prepared to fend them off again on the phone, be firm but polite. Eventually, if you persist in refusing all offers (I had to say, no more offers, refund only please) did they send me the phone number to call.

    @Robert.Silhavey, I would like to post their phone number, but I am concerned that they would take some sort of action–I just read where some guy posted phone numbers and he’s getting sued. Sorry to be such a big chicken. Take heart though, it only took me about 5 emails (initial request and 4 refusals!) to finally get them to tell me to call. You are in luck though, I googled the number and it brought up their own page, so here you go!
    http://www.mypcbackup.com/help-center/question/199/i-chose-the-wrong-plan

    robert.silhavey says:
    February 1st, 2013 at 4:35 pm

    What number did you use to cancel. MypcBack-UP total is disfunctional and I can’t get any where except emailing that goes on for ever with a fix.

    Thanks; Bob

  • Rating
      
    Brooklyn says:

    January 30th, 2013 at 1:51 pm

    I personally love their mobile apps, syncs all my stuff between my iPhone and tablet so I can not only share my files on the move, but also access them wherever I have an internet connection. On 4G, this service kills it

    REPLY
  • Rating
      
    Elaine says:

    January 30th, 2013 at 1:50 pm

    Signed up for a 2 year plan in May 2012. Back up seemed to work O.K. at first, then started having problems with files not backing up. E-mailed back & forth with them many, many times describing problem, sending screen shots & error reports. All their replies seem to be written by people who obviously don’t have English as their first language, with responses coming from different people each time with made up anglicized names. It’s obvious that no one is actually reading what you’re telling them but just copy & pasting canned responses. Finally in December, told them I wanted to cancel. They said they were really close to fixing the problem & they’d give me priority customer support for free if I stayed with them. Told them I’d give them another week to get it working, otherwise wanted to cancel. Of course they didn’t get it up & running so again told them I wanted to cancel. They put up a bit of a fight, but finally after 2 or 3 phone calls agreed they’d refund about 65% of my original payment for the 2 year sign up & waive the cancellation fee !! However, they wouldn’t refund back to my CC, had to set up a PayPal a/c to get the refund. Didn’t really want or need a PayPal a/c, but set it up & finally got the refund into it last week. Then, just for laughs, someone claiming to be my account manager (where was he when I could have used one??) has e-mailed me at least twice since then telling me they’ve made great improvements to their service since I left & saying they’ll offer all kind of great deals if I want to come back.
    You’ve got to be kidding me !
    If the service actually worked the way it’s meant to, it would be great, but it doesn’t & the “Customer Service” sucks.

    REPLY
  • Rating
      
    John Lucas says:

    January 30th, 2013 at 10:52 am

    AVOID MyPCBackup. They continue to have problems with file versioning which means once downloaded, there is no update. Not sure what their problem is, but who cares. If they can’t do updates, they’re not a viable backup service. AVOID.

    REPLY
  • Rating
      
    Gladys says:

    January 29th, 2013 at 12:34 pm

    I’m a fairly small-time computer user so I only have a small amount to backup on my iPad and desktop and this system is perfect for what I need. The best thing about it is that my files are on both my iPad and my desktop computer and if I update the file on one, it automatically does it on the other. PERFECT for me

    REPLY
  • Jun Lua says:

    January 29th, 2013 at 11:52 am

    Beware! They make it near impossible for you to cancel your account. After trying out the service for a month, and finding that it is not cost-effective, I followed the directions for cancellation, which is to send an email to their cancel@ email account. After an exchange of emails and my insistence that they go ahead and cancel my account, I was informed that I have to call a phone number instead if I want my account cancelled.

    REPLY
  • Rating
      
    Benji says:

    January 25th, 2013 at 11:27 am

    Surprised to see how these guys stack up on this site, I’ve read nothing but good reviews about them elsewhere online and ever since I’ve signed up it’s been plain sailing for me. I’ve read their cancellation policy is questionable but I’ve never felt the need to cancel and hence that hasn’t been an issue for me – I’m completely satisfied with their service!

    REPLY
  • Rating
      
    Phil says:

    January 24th, 2013 at 2:00 pm

    I’m a big fan – without doubt the cheapest paid plans on the web, and although I haven’t had a lot of experience with similar vendors it’s plenty simple enough!

    REPLY
  • Rating
      
    gladfan says:

    January 24th, 2013 at 5:27 am

    MyPcBACKUP looks like a great offer, but beware, to take out the basic facility is good but then….the ad-ons. Want to back up any video…add-on…want to make your backup run at propper speed…add-on. want to stop getting pop-ups, refer people.
    The service seems legit, they offer unlimited backup and support but god help you if you want to cancel, they tout “cancel anytime” on their website but what it should read is “you can ask to cancel..but we wont do it without a fight”.
    I mailed cancellation team, got reply they would offer me a deal, told them no, they mailed me back with 3 months free. Mailed them again, they sent me phone numbers spouting that due to the nature of the data they couldnt cancel without a phone call..what crap! its an online service, governed by online rules. Mozy canceled without a call, crashplan let me lapse without a fight. So i mailed them back and so far nothing. There own advertising is false.
    So I think this needs reporting in the UK to the office of fair trading, the advertising standards office, data protection and if im bored my MP. these idiots should not be allowed to operate in our country this way.

    REPLY
  • Rating
      
    Jared says:

    January 21st, 2013 at 3:28 am

    What i can’t understand here is how can such a shoddy company use Amazons’s S3 servers.

    REPLY
  • Rating
      
    Quintus says:

    January 19th, 2013 at 7:41 am

    Do not contract them, they have multiple issues with their server and their apps are crap.

    I realised that in a full year some random files where not backed up (most updated ones), they recognised that this was their fault but it takes them to solve two months, then another issue with backups and I cancelled, but…

    They will not let you cancel your account and never made a refund of your money.

    So don’t ever try to test them, all bad comments are true.

    REPLY
  • Rating
      
    Pissed says:

    January 18th, 2013 at 4:28 pm

    This company/program not only FAILED to properly backup my system but, CONTINUED to charge me for their services for 2 months after I canceled. This is A COMPLETE SCAM.

    REPLY
  • Rating
      
    Sue Kopp says:

    January 16th, 2013 at 2:06 pm

    Don’t get this service if you have any intention of canceling! My year’s sign up fee, which was over $100 and the additional pc for $24.95, was supposed to be able to be canceled if you did it within 30 days.

    Well…not so much. First it was someone who was from India, and I could hardly understand. Then they tried to get me to continue for 70% off. Still I wanted to cancel, mostly for technical reasons. Then they said that they could cancel the original, but the addition pc could not be canceled without a $17.95 termination fee.

    They are worse than car salesmen and I would not recommend them!!!

    Stay away from MYPCBackup.com

    REPLY
  • Rating
      
    Pissed says:

    January 10th, 2013 at 1:06 pm

    Adware on everything online. Had to reinstall Mozilla. Also sends spam to my cell.

    REPLY
  • Rating
      
    shamim a. mirza says:

    January 10th, 2013 at 10:50 am

    I had requested in my email to you to walk through or guide me to put back all that I saved with you from my previous computer. Your reply was funny and did not help at all. My present contract with you is all paid for one month. I wish to end this contract with you after I have recovered on my new computer the backed up material.
    Further, it was shocking that without my permission you attempted to extort One Hundred and Eighteen dollars for a period that I never Ordered. It is a crying shame.
    Further, whenever I call you the recording comes in an accented voice that I do not understand and the technical support I request is not coming.
    In case you want to progress your business please listen to aggrieved customers.
    Now you tell me that I am posring t fast not too fast. This showed your deficiency of english language. I wonder the standard of your employees’ education.

    REPLY
  • Rating
      
    Tom says:

    January 8th, 2013 at 8:05 am

    Truthfully, I am Joe Average User, but I do have a lot of data to back up – mostly hi-res photos and some videos, so I really appreciate the ability to backup large amounts of data very easily, which I think MyPCBackup does quite successfully.

    While the initial backup was problematic and took quite a long time, that was mostly about me not understanding the settings – they could do a better job of explaining that.

    It also came as a surprise that I would have to pay extra to back up my videos. I gladly paid for that, but it wasn’t clear up front that they would not be included.

    What I love about the service is that it backs up all of my changed files in background mode every day without a problem. I have gone in to check my files to make sure they are all there and accessible and, yes, there they are and retrievable with no problem.

    Bottom line, the ability to keep all my data continuously backed up in the cloud, without a hassle, without having to manage an external hard drive or worry about a possible device failure, and all for a very reasonable cost (compared to the pain of losing your data if it’s not properly backed up) – even with some of their shortcomings – I still think it’s a great service, well worth the price and would recommend them.

    PS – I used to use Carbonite.com and had major problems trying to retrieve backed up files – almost impossible to find the files I was looking for and then retrieval did not work. All of this works perfectly on MyPCBackup.

    REPLY
  • Rating
      
    Sonik pana says:

    January 6th, 2013 at 12:11 pm

    The worst service I ever have. – 65 on 1-10 scale.. You can not simply cancel your account. In order to cancel it you have to email them on cancel@mypcbackup.com. and then they won’t cancel it but will be offering you additional services and discounts and asking you what else they can offer. I sent them about five email explaining my situation and asking to for cancellation and refund, until I found this website with their phone number. Moreover, their website offer you 30 days money back guarantee, but they would not give your money back to you unless you ask them directly.

    REPLY

    Sue Kopp says:
    January 16th, 2013 at 2:07 pm

    Same thing happened to me…never again.

  • Rating
      
    luaulewey says:

    December 24th, 2012 at 2:23 pm

    can not cancell…have sent mutiple emails now I have received an email stating I “must call” to cancell. I am in Mexico and I am not going to pay to call them. Sending this and all complaints to USA attorney.

    REPLY
  • Rating
      
    Ann Lee says:

    December 22nd, 2012 at 9:07 pm

    they never told me about any additional when i made the made the transaction and never gave me the 70% discount as promised.do’nt ever trust people like them ever again.

    REPLY
  • Rating
      
    Iris Johnson says:

    December 13th, 2012 at 5:33 pm

    MyPCBackup is absolutely a dreadful scam!!!! I never subscribed to their service nor did I authorize them to bill me $7.95 monthly. Upon contacting regarding this matter, I am sad to say that I’ve been going around in circles … email after email telling me to do the same thing to cancel subscript (even after an email was received confirming successful cancellation). THEN, I started getting all the “GREAT offer” emails trying to convolute the process.

    Then, two weeks after cancellation and a promise to refund me all charges made to my account, I had to contact them regarding the whereabouts of my refund. Over the past week, I have gotten about 8 emails stating that a refund will be issued. Yesterday, I got an email stating that a $7.95 refund was issued. WHAT????? Try refunding me ALL the money you sucked from my account!!!!!!

    Earlier this afternoon, I sent them an email advising them that I expect to IMMEDIATELY receive ALL the money they sucked out of my account or I will take further action, including but not excluding advising everyone that I know NOT to use MyPCBackup.

    In my opinion, based on the what has transpired, MyPCBackup is a scam, or at the very least, does not operate an ethical, above-board business when it comes to issuing refunds. BUYER BEWARE (even when you’re not aware that you’re being duped)!!!

    REPLY

    Joe Dowd says:
    December 17th, 2012 at 2:26 pm

    Pay settled dispute fast.
    Don’t waste time with MyPCBackup.

    Joe Dowd says:
    December 15th, 2012 at 11:24 pm

    Had very similar experience. I sent cancellation request that was ignored. I quickly filed a transaction dispute with PayPal. PayPal has always got me a refund come hook or crook (this time I’m dealing I’m dealing with a crook).

    Warning: Stay away from MyPCBackup !!

  • Rating
      
    Ed says:

    December 8th, 2012 at 10:27 am

    So i’m on my mypcbackup control panel bored as hell in a hotel room the other day and decide to follow them on twitter to earn a bit of extra space, didn’t think much of it. Now I’m in another hotel room bored again and see trhis site tweeted.
    Never have I come across a better example of the absolute pointless nature of internet reviews in my life!!
    Scam, not-scam, scam, not scam! There are 2 people posting here; Idiots and mypcbackup affiliates.
    Here’s an actual review, an actual one:

    Are you an average PC user? I am, my acer netbook has served me well now for 3 years, it has winXP and I really hate having desktops, external drives, printers and general electronic crap. I still keep my external hard drive, but its in a box under the bed with all my uni work on it and alot of travel photos. I hate having to plug it in, so mypcbackup comes in – I backed up 200gb. Initially I signed up for unlimited with them but they started doing 250gb plans so i changed to that and got some money back. It did take a long time to backup but it doesn’t take a genius to work out that this would be the same probably with any backup provider.
    So its all up there, it runs every saturday now and checks for updates to files to backup – very occassionally there are changed word files or new pics files and it uploads them very quickly. It just does what it is supposed to do, no real thrills.

    But if you want to pick holes in it there are a few things, the computer app is great. The android app is great. But the control panel is a bit advert crazy. You don’t really need to use it though, just recently they have put a picture view thing in there which is quite nice. But its useable once the ad’s are closed.

    I would like to see it so the app could backup to an external hard drive as well – i’d like to plug my external in and backup to it as well as to mypcbackup.

    Some reviews here reference cancel being difficult – I can’t comment on this but then again I don’t want to cancel.

    Just another patch of common sense on the abyss of internet comments.

    REPLY

    Tom says:
    January 8th, 2013 at 8:11 am

    You might try a Clickfree external HD as a secondary backup, if you haven’t already – pretty darned easy to use.

  • Rating
      
    Jason Brown says:

    December 7th, 2012 at 4:44 pm

    This is a scam, do not trust these guys.

    I paid for 6 months service. I am 3 months in so far, and depite my backup running continuously I have 70GB backed up, so thats less than 1 GB per day. Ok, my upload speed isn’t fantastic, but that speed is just dreadful.

    Add to that, I purchased this to back up my NAS, a network drive. Two months in I find they now want to chnarge me $99 to back up a network drive. When I started my subscription this was included! Now they have removed the option.

    Next, when I started my subscription the max file size was 5GB, now thye have reduced it to 1GB, and thye want another $20 to increase it back to 5GB.

    Sorry, they giys are total cowboys. Avoid tlike the plague. If I dion;t get a refund I will consider legal action.

    REPLY

    Grampa Spey says:
    December 9th, 2012 at 11:47 am

    Trouble/Failure and slow response on their part should be their by word.

    I bought their one year premium service and after about a month, when I tried to log on to store/backup the previous days files, I got a screen showing that I need to log on for a free update.

    There was basically no response until I sent them a note saying that I would be cancelling my service if I couldn’t get my data backed up.

    This morning I got an email with supposed instructions on how to get on.

    That didn’t work, and I wasted more time dealing with what appears to a scam in the cloud.

    I tried and instead of a free trial showing, I got a screen saying my contract had expired. A one year contract that is barely into the year.

    This has been a terrible service. My access was cancelled by them. My computer is working fine with the exception of the not premium service.

  • Rating
      
    Froggy says:

    December 7th, 2012 at 8:32 am

    The service, as advertised, sounds great. In my case, there were problems that were never resolved in spite of countless emails and calls. The “support” staff will just ask for the same information over and over. No action is ever taken. Also, be prepared to be multilinqual if you call!

    REPLY
  • Rating
      
    Gary says:

    December 6th, 2012 at 6:21 pm

    I’ve had no problems with these people, whatsoever.

    REPLY

    annonymous says:
    January 10th, 2013 at 9:13 pm

    You probably work for them…or never actually used the service

  • Rating
      
    Carrie Carranza says:

    December 6th, 2012 at 1:27 pm

    What this program lacks is the expensive price tag that some other companies are charging. verything is laid out in the interface so that it flows smoothly and makes sense. You will never have to worry about hunting down specific buttons or links, they are all exactly where you think they should be. They don’t have a restrictive limit on the size of files you can store. The best feature is mobile access. I would highly recommend.

    REPLY

    annonymous says:
    January 10th, 2013 at 9:14 pm

    you must work for them too!!!

  • Rating
      
    RC says:

    December 6th, 2012 at 5:13 am

    This “service” is like a virus: It’s a lot easier to get than it is to get rid of. It just won’t go away. I have cancelled by phone twice, and online once and they keep billing my PayPal account no matter what. I have received 3 phone calls with “better deals” and won’t I please come back to the service. NO. These people are scam artists and will continue to bill you long after you have cancelled . If their product were good they wouldn’t need to be this kind of a company.

    REPLY

    Ed says:
    December 8th, 2012 at 10:04 am

    Durp. cancel your Paypal Subscription then no one can bill you.

  • Rating
      
    Marvin Baginski says:

    December 5th, 2012 at 11:07 pm

    A good idea is to try the free trial so you can get an idea of how
    to navigate the program and some of the logistics. I found it fairly
    easy to use and it wasn’t long before my files were backed up. Until
    recently I wasn’t aware aware of online storage but have since
    concluded that it’s a really good idea. Now I have one less thing to
    worry about if my hard drive ever crashes or god forbid a fire.
    It’s well worth a few dollars a month for my peace of mind.

    REPLY
  • Rating
      
    Jeff Stafaniac says:

    December 5th, 2012 at 9:01 pm

    I found the installation and instructions quite easy. I’m not that
    tech. savvy, but they made it pretty easy to understand. I saw they had a “help” video, but I didn’t need it ! My files took a few hours to backup, and I’m not quite sure if that’s better or worse than industry standards. I do know that I’m very satisfied with the software and have recommended it to my friends and family.

    REPLY
  • Rating
      
    Shelia Evens Clark says:

    December 5th, 2012 at 8:28 pm

    I joined because they offered unlimited storage. Since I have a TON of files, this is one feature I had to have. They say you can scan access your backup from any location that has an internet connection. If you know how to download a program and click a mouse, you shouldn’t have to much trouble installing this product.

    REPLY

    annonymous says:
    January 10th, 2013 at 9:16 pm

    based on these posts, no one is having problems installing. It’s cancelling and getting their money back that is the problem. Based on these posts, I say this company lacks integrity and I would never use nor recommend it to ANYONE!!!

  • Rating
      
    Nico Dent says:

    December 5th, 2012 at 7:50 pm

    I’ve been looking around for the right online backup service for months.
    I took advantage of their free trial offer, and joined as a paid member after that. That was really a smart decision, since my hard drive crashed last month. Instead of being a nightmare, I had access to all my files within a few hours. For the price, there is no better matter value in my opinion.

    REPLY
  • Rating
      
    dan cronin says:

    December 5th, 2012 at 4:50 pm

    Absolutely the worst, crooks. Added charges to my account with out notification. when I asked to reverse them they said the time period to do this had elapsed…
    Never again

    REPLY

    annonymous says:
    January 10th, 2013 at 9:17 pm

    Isn’t that against the law. They shouldn’t be able to take your money without authorization.

  • Rating
      
    Jake Armstrong says:

    December 5th, 2012 at 11:16 am

    It’s so quick and easy to install and use that I’ve haven’t even considered any other online backup provider. Most of the time I don’t even realize it’s running. Now I can spend my time doing more important things than trying to backup my files manually. The software also
    works very smooth and is quite user friendly. I’m very happy with the overall service.

    REPLY
  • Rating
      
    Paula Binis says:

    December 4th, 2012 at 4:11 pm

    With its unlimited online storage and mobile accessibility, it is an ideal primary backup solution. It’s really one of the easiest online backup services that you can find on the Internet. If you are an experienced tech fanatic or just got your first computer, you will love this software. They even offer a free trial so that you can test the service and see if it fits your needs.

    REPLY
  • Rating
      
    Tony Finaldi says:

    December 4th, 2012 at 2:51 pm

    The best feature is allowing users to upload and unlimited amount of files, folders, and documents, with no limitations at all on file type. Many established companies in the Cloud storage market don’t offer this option.

    REPLY
  • Rating
      
    Martin Carrion says:

    December 4th, 2012 at 2:06 pm

    They stand out with its unique combination of unlimited backup, file syncing and cloud storage. I use them to backup my photos and music. They make online backup simple because everything is automated. If my hard drive ever crashes, I know I won’t lose all my files.

    REPLY
  • Rating
      
    Tina Sandrock says:

    December 3rd, 2012 at 6:45 pm

    It has unrestricted storage space, easy navigability, and affordability. Installation was fast and easy. It also allows for scheduling backups, file sharing and syncing and mobile access. You can’t ask for more than that. I suggest you check them out.

    REPLY
  • Rating
      
    Diana Kazini says:

    December 3rd, 2012 at 6:43 pm

    This Program is invaluable did you know that once your hard drive goes bad or gets corrupted that it is pretty much impossible to recover the data or if it can be recovered it will cost hundreds of dollars? This software is perfect for anyone on either a laptop or desktop.

    REPLY
  • Rating
      
    Mark Borgioli says:

    December 3rd, 2012 at 3:45 pm

    I like that it is a completely automated computer online backup service, which is also known as remote backup or cloud storage. The company utilizes special desktop applications that enable individuals manage their backups and have access to their backups. Individuals can enjoy online access of their backed details, file versioning, and file synchronizing.

    REPLY
  • Rating
      
    Fran Devlin says:

    December 3rd, 2012 at 12:41 pm

    The program protects your data with an unlimited storage plan. They have lots of addons and extra features available. Their software is built and works great with windows. It is is a great home and multiple computer online backup company.

    REPLY
  • Rating
      
    David Rily says:

    December 3rd, 2012 at 10:27 am

    Rude and unhelpful support. Try cancelling and you will find it hard to do. They keep offering you a better deal then say your account is not cancelled until you confirm if you want the better deal. Reply ” no , cancel please” then they send another email with an even better deal. This happened 4 times to me. I ended up phoning a premium rate number to speak to someone who could hardly speak English. Be warned, its easier to cancel a Facebook account

    REPLY

    Joe Dowd says:
    December 15th, 2012 at 11:28 pm

    Same experience trying to cancel. Stay away from this company.
    All the the five star ratings are phony paid pumpers.

    ***** BEWARE ********

    BB says:
    December 4th, 2012 at 9:30 am

    I am experiencing the same thing. I’m currently on round 2 of the “better deal” pitches. So I may have a ways to go yet, huh?

  • Rating
      
    Chris Handley says:

    December 3rd, 2012 at 8:57 am

    This is not the first backup program I’ve used but it’s the best by a mile. It just does things that other programs don’t, the auto-backup and mobile log-in make this system the easiest to use, and the most efficient as I can view everything from any location.

    REPLY
  • Rating
      
    Bobby Stallings says:

    December 3rd, 2012 at 8:52 am

    They have streamlined the process by making most of the choices. There are a few advances options that can be set by the user. These include the backup schedule, file selection, max file size, file types and security settings. I’m satisfied with the performance and price.

    REPLY
  • Rating
      
    Bobby White says:

    December 3rd, 2012 at 8:36 am

    After my install file was downloaded I double clicked it to begin. I was then prompted to decide between backing up the “My Documents” folder or manually selecting files and folders. I opted to backup the “My Documents” folder. As soon as I clicked finished, it installed program’s files and began the initial backup. It couldn’t have been easier.

    REPLY
  • Rating
      
    Kelly Ball says:

    December 3rd, 2012 at 8:16 am

    The install process was one of the quickest I’ve ever seen. It took about six minutes. After about four clicks, the software was installed, configured, and backing up files. I would highly recommend !

    REPLY
  • Rating
      
    Pete Martin says:

    December 3rd, 2012 at 8:06 am

    I really like the software. It was easy to install, simple to use and had me backing up my files in no time. The price is competitive and I’m impressed by the program’s automation.

    REPLY
  • Rating
      
    Smooth Sailing says:

    December 1st, 2012 at 2:21 pm

    If you are worried about losing your valuable computer files I
    would recommend looking into getting an online backup service. I’ve
    used them for about 6 months and it’s been smooth sailing all the way.
    They are very reasonable priced and it’s simple to operate. It’s
    a very cost effective way to protect your files.

    REPLY
  • Rating
      
    Holly Mack says:

    December 1st, 2012 at 2:07 am

    It’s a good value for the price. It was easy to navigate the drag and drop features. Once I picked a time to schedule my backups to start, I was all set. I’m glad I upgraded from the free trial. This software is very efficient and easy to use. I’d suggest giving it a try.

    REPLY
  • Rating
      
    Missy Williams says:

    November 30th, 2012 at 4:58 pm

    I have used other programs before but because they had to be backed up manually I would always forget to utilize them. Automated backup is a great feature, I just set it up and the program does the rest for me ! The instructions were simple to follow. If you’ve ever lost your laptop or had your hard drive crash you know the importance of backing up your files. I can sleep easy at night knowing that
    my files are secure. Thanks.

    REPLY
  • Rating
      
    Mary Wendall says:

    November 30th, 2012 at 12:31 pm

    They have a wide variety of features, including access to
    the website via my iPhone which is super convenient for me.
    The backup scheduler is also useful. The entire process took
    only a couple of hours, and was quick and painless. If you
    are looking for a good online backup company, I can happily
    recommend this one !

    REPLY
  • Rating
      
    April Simmons says:

    November 30th, 2012 at 10:59 am

    I found it easy to use, and the guides they supplied helped me along the
    way. The program was installed in no time and my files were backed up
    rather quickly. I’ve had a positive experience with this software and
    would recommend it to anyone. I can even access and download my files from any location.

    REPLY
  • Rating
      
    Jack Macy says:

    November 30th, 2012 at 10:15 am

    I’ve tried quite a few companies that provide online backup services.
    Thus far, this software was the most user friendly. The program runs
    quickly and smoothly. I can relax knowing that my important files are
    secure. If you are in the market for an online back-up service, you
    should give them a try. I’m happy that I did.

    REPLY
  • Rating
      
    Andy says:

    November 26th, 2012 at 12:53 pm

    I’m confused with all of the comments. It’s working fine for me and I’ve done random testing of restores. No issues technically. On the other hand I do have some issues with the verbiage on the website such as unlimited PC backups, mobile devices, etc. Yeah I can backup multiple PC’s but it’s an additional fee. When my subscription runs out I doubt I’ll renew just because I feel they’re intentionally misleading people.

    REPLY

    Elana Scofield says:
    November 30th, 2012 at 1:15 am

    MY PROBLEMS = SOLVED due to this system.

    I have had numerous problems backing up my PC in the past. The biggest issue is where to begin and what steps to take. The information online is very vague and incomplete. My best advice for those willing to take the risk of doing it on their own (for free) is to seek the owners manual with your computer manufacture or Windows backup processes. In most cases, this is a risk you run to the LIFE or DEATH of your PC. Why? Because most people will never actually pass the steps successfully own their own.

    I have been using this source: (MyPCbackup.com) found on Google: http://goo.gl/BXcV0 — This has been my relief against anxiety, stress, and pressure of making any mistakes.

    Also, I backup regularly. CNET users have said good things about this system so you out to check it out yourself on Google: http://goo.gl/BXcV0

  • Rating
      
    Janet Young says:

    November 23rd, 2012 at 5:56 am

    The software was configured and installed in a manner of minutes. It took about 4 hours to backup my files. I’m glad my files are safe and secure. The whole process was easy and user friendly. They also many cool options and features. If you are looking for a reliable company to provide online file backup services, I would suggest checking out their website.

    REPLY
  • Rating
      
    Marylin Felonia says:

    November 23rd, 2012 at 4:33 am

    All my files were backed up in a single day. The unlimited storage they offer is a nice feature. I’m glad I can access files via my iPhone, that is very convenient. Overall, I’m very satisfied with my purchase.

    REPLY
  • Rating
      
    Josh says:

    November 22nd, 2012 at 8:21 pm

    Don’t get taken in by the adverts for this service. The software application is dodgy and buggy, the amount you are allowed to upload is NOT unlimited and this service makes claims that it cannot fulfill. Better to stick with dropbox or one of the other cloud providers (there are loads now).

    REPLY
  • Rating
      
    Annoyed says:

    November 19th, 2012 at 10:49 pm

    Totally unreliable service, it’s a rip off takes your money after you cancell after renewable date.

    Can’t even login to my account, have reset password and still fails to log me in.

    Please do not bother with this waste of time and money site.

    REPLY
  • Rating
      
    Mike says:

    November 16th, 2012 at 4:10 pm

    After paying for 2 years of “unlimited data backup” up front and using it for 4 months (I know, I know – don’t pay up front, dummy) they changed my plan so that I could no longer backup my external USB drive (my main HDD is only 60G), and it also limited my backups to files with a size less than 1G (the limit was 5G when I signed up, which allowed me to back up my home movies, and now my new movies are too big to back up).

    This was total bait-n-switch, showing me how unethical this company is. They should be ashamed, but of course, they are not. I highly suggest you stay away from this company. Use their free stuff if you can, but don’t give them your money.

    REPLY
  • Rating
      
    Jen Balduf says:

    November 16th, 2012 at 2:00 pm

    My laptop was stolen last year and it was a NIGHTMARE !!! Anyone
    who has valuable files on their PC should drop what they are doing and back-up their files today. I can sleep well at night knowing that my files are secure. I’m very happy with my purchase and have no complaints.

    REPLY
  • Rating
      
    Joey Gonzalez says:

    November 16th, 2012 at 11:50 am

    I have nothing but good things to say about this software.
    I can now access my files from anywhere, and have unlimited storage !
    Their prices are very competitive and set-up was easy.

    REPLY
  • Rating
      
    Tessa says:

    November 15th, 2012 at 7:08 am

    They say it is free, but it is NOT!
    Enough to make me stay away from them…

    REPLY
  • Rating
      
    Andre Kulisz says:

    November 14th, 2012 at 9:32 pm

    Ditto to Rhoda. Wanted to cancel. Just changed my mind. They so far refused to cancel after 2 emails to them requesting cancellation. Sent the third email. Will see. May have to change the credit card number to stop this.

    REPLY

    Shelia says:
    November 16th, 2012 at 12:02 pm

    If they don’t respond,send the complaint to Better Business Bureau. They’ll get it taken care of.

  • Rating
      
    Eoin says:

    November 14th, 2012 at 12:37 pm

    impossible to deal with, do not answer emails….i tried to cancel, they will not engage to discuss

    REPLY
  • Rating
      
    Paul S says:

    November 14th, 2012 at 6:12 am

    DO NOT USE MYPCBACKUP!!!! THIS IS A SCAM!!!!

    IF YOU DO A SEARCH ABOUT THIS COMPANY POSTS ARE STARTING TO APPEAR THAT THIS IS A POSSIBLE SCAM SET UP.

    Anyone using this (and I use this term lightly) ‘service’ will need their heads examined. After signing up with them, I was concerned at how good they were, so I signed up for 6 months..or so I thought..i received an email from them to confirm if they put me on repeat billing – I was told that they hadn’t, however after checking they had put my on repeat billing! IF YOU HAVE SIGNED UP WITH THEM CHECK YOUR PAYPAL ACCOUNT.

    So everything set up and backing up for a couple of months ok – until I want to restore files – go to log in – AND I CANT!!! No longer recognises my email address!!!!…RUBBISH AVOID THIS COMPANY LIKE THE PLAGUE.

    Not only that if you go onto their log in screen some of the English is terrible – such as LOG INS HERE – very suspect.

    Strange that you cannot contact them via phone either??!!

    I will be taking action against them with paypal as they have taken money out of my account and cannot provide a service.

    There are far better services out there and far more professional –
    DO NOT USE!!!

    REPLY
  • Rating
      
    Rhoda says:

    November 13th, 2012 at 3:35 pm

    If there was a negative star option I would choose it for my rating! They have software that “looks” great and easy to use, but it doesn’t actually back up all your files. In addition, once they are “backed up”, if you access them online [as they advertise one of their benefits is accessing your files when not at home via their website], most of the files are empty. I could not access anything that I needed to.

    Finally, when they wanted me to renew after my 1 year subscription expired, I had 6 emails asking me to renew, click on the link to renew, and finally notices that my renewal was now “past due” and my file back-ups were at risk. There is NOTHING in the 6 emails that says they will automatically renew my subscription if I don’t pay myself (via PayPal) – or why would I be getting constant requests to return, etc. The company then decided to charge my PayPal account anyway! The initial one year cost of $71.40 PLUS the charge of $14.99 for “Supercharged Backups” that I was roped into buying since my backups from the beginning were slow and incomplete (didn’t make a difference). The customer service rep argued with me and lied about the email content, stating the charges were automatic. I tried to explain I only paid for a renewing monthly subscription for 1 year, and if the payment was “automatic” why was I getting late fee notices?? Doesn’t make sense. Their ‘management’ (I use that term loosely), was conveniently unavailable both times I called, and the person who signs their email notices as “Bridgett Powell, Retention Specialist”, must be fictitious, as I could not get a direct phone number, extension, or voicemail to this person. I was encouraged to just reply to their standard email. In the end, my money was suposedly refunded via PayPal (we shall see), but I would NOT recommend this product as is does NOT perform as described, they charged additional annual renewals without permission, and their customer service is TERRIBLE.

    REPLY

    Bear says:
    December 1st, 2012 at 6:35 pm

    I was a customer for only a few hours before I realized what a scam operation PC Backup is.
    I received continuous emails assuring me and trying to bump up my membership. Meanwhile, after hours of supposed uploading, virtually nothing was moving – except a half dozen people emailing me, trying to get more money out of me.

    I have to believe that they, themselves are publishing all the sites that give them such rave reviews.

    I finally told them I wanted to cancel my account and supposedly, they did. I have since received another half dozen emails trying to sweet talk me back with “new and improved” services. Again, I told them “NOT INTERESTED” and they continued to contact me.

    This evening, I got a phone call trying to B.S. me back yet again.

    Next step, if they persist, I will contact the Better Business Bureau and any other organization I can to shut them off.

    I am now waiting to see if they did, indeed, refund my credit card. What a mistake!

  • Rating
      
    Jeff Lee says:

    November 10th, 2012 at 11:35 am

    I love this product. The software was easy to use and all my
    files were backed up quickly. Never again do I have to worry
    about my hard drive crashing. The service is 100% automated and
    they provide unlimited storage. I would highly recommend MyPCBackup.

    REPLY

    Father Chris says:
    November 20th, 2012 at 12:35 pm

    This reads very much as though this person either works for MyPCBackup directly, or is paid to post positive comments on websites where the negative comments are stacking up against them.

  • Rating
      
    Nath says:

    November 8th, 2012 at 9:37 am

    I don’t use this system frequently but it is always quick when I perform my weekly backup. Support have always been quick in responding to me and I like the design of the app and website.

    REPLY

    Father Chris says:
    November 20th, 2012 at 12:36 pm

    Another post which seems to be either a paid poster, or direct employee of this company.

  • Rating
      
    RVD says:

    November 5th, 2012 at 12:26 am

    Oh. My. God.

    From:
    - getting messages that you have to pay to get extra “features” (that should be standard)

    To:
    - to the software freezing while backing up

    To:
    - The software shutting down abruptly to a restore

    To:
    - Finally being so paranoid that I did a test restore and binary comparison, finding it wasn’t backing up all of my files.

    This is not only bad software, it should be ILLEGAL. I simply cannot believe a backup company can care so little about their product actually working.

    Dreadful is right. So bad.

    REPLY
  • Rating
      
    Bruce says:

    November 2nd, 2012 at 10:01 am

    My opinion, anyone who uses MyPCBackup should have their head examined. After 6 months of promises of fixing their backup program, which never worked correctly, I finally cancelled the account only to receive less than $14 of the original $50 payment (prorated minus cancel fee). And to add insult they refunded to PayPal (not the CC I used) which takes up to another 30 days to get credit.

    Additionally, the backup program is a computer resource HOG. It bogged down my computer to the point of not being able to do much of anything else – and I have a fast computer.

    Do yourself a favor, use a different online backup service. There are several good ones I have found since this disaster with MyPCBackup.

    REPLY
  • Rating
      
    Mitch K says:

    October 31st, 2012 at 6:51 pm

    The worst. Does not function as promised, when you try to cancel they fight you about it. STAY AWAY

    REPLY
  • Rating
      
    JMAC says:

    October 30th, 2012 at 1:28 pm

    “Worst customer service & backup product ever!”

    Pros
    they started out with a great price and plan 6 months ago when I signed up. At that time, product features were good too.

    Cons
    -I paid for my service up front for 2 years and was very pleased. Then, last week they changed the plan, 75% of my backup files were now NOT on the “new” plan. They sent me a support message saying they would happily provide me the service I already paid up front for, if I would only pay that much more money again!
    -upload speeds have been deathly slow
    -technical support has acted confused with past requests, never really providing much help
    -with the new plan, features to cost is no longer very competitive.

    This was a great company to deal with. It smells like change of management or something. When I asked for solutions at customer service, they really did not care what I thought or felt at all. It was a very slimy, greedy feel coming from management.

    There are MANY good backup options out there. Avoid these folks at all cost. You simply can’t trust that they will deliver on what they say they will…but they are happy to take your cash!

    REPLY

    RC says:
    October 30th, 2012 at 11:18 pm

    JMAC is right on. I contracted for a year of service based on what they were advertising at the time. They never could get my large files to back up correctly, and now they have changed the agreement so that you have to pay extra if you want automated backup of any files over 1M in size. Of course I went back and checked their user agreement and it is very one-sided – they can change anything at any time merely by posting it on their web site. I went back and looked and couldn’t find any “announcement” that they were going to change the rate structure for large files.

  • Rating
      
    Kevin says:

    October 29th, 2012 at 12:35 pm

    I love the drag and drop feature – in my opinion its the easiest system of its kind. You don’t have to worry about fiddling around with file paths and copy pasting etc you just drag and drop! Very easy and cheap

    REPLY

    JJ says:
    November 15th, 2012 at 10:27 pm

    How fast are your upload speeds?

  • joymacgregor says:

    October 28th, 2012 at 11:13 am

    I have tried to cancel your ads so many times that I am annoyed.
    I want it cancelled as I went out and bought a internet security
    to stop viruses. Please cancel My PCBackup ads. Usually two ads
    each day I open up my computer. I want it uninstalled immediately.

    REPLY
  • Rating
      
    This sucks says:

    October 28th, 2012 at 8:32 am

    This Software Sucks !!
    I stupidly signed up for a 2 year subscription and I am very unhappy!
    You have to may for every little thing you need extra.
    After owning it a year it is now saying by license in expired. When you try to get help you can only email these people and their response it very very slow, however if you need a faster response you can
    conveniently pay $9.95 for fast response times. The user interface is very confusing.
    PLUS – These guys are not is the USA so your files are stored out of the country ……that sounds safe !!

    REPLY
  • Rating
      
    Katarina H. says:

    October 25th, 2012 at 11:02 am

    I was impressed before the update but after it I’m simply blown away! This service is lightning quick – I backed up 4 GB of music in roughly 6 minutes, and I could then download it straight to my iPhone via the app. As far as I know, nobody else offers this type of service – sure they have iPhone apps but I don’t think anyone offers a service quite like this. A++

    REPLY
  • Rating
      
    kp says:

    October 24th, 2012 at 8:17 pm

    i was sent a tweet to my phone by someone saying they were my aunt and i had made loads of money working for this company!!! i dont have a neice/nephew under the age of 12 and defo not on twitter,reported it,and was closed down,plus all the accounts on the twitter page that are postive are fake,with either 1 or 2 followers or the same in tweets,watch that man paulie someone on twitter,its all fake and he claims to make you anything from 120-4000 a day,okaaaaayyyyy then,why are they getting away with this,ripping innocent people off,and plauging social sites with fake accounts,sorry but its in my blood to fight injustice and support all you people who have been caught out by them,dont stop the fight blessings

    REPLY
  • Rating
      
    Peter says:

    October 23rd, 2012 at 2:58 pm

    The worst software I have used in over 5 years.
    IT DOESN”T WORK
    It doesn’t back up all your files. The support is appalling.
    It is a complete rip off.

    REPLY
  • Rating
      
    Paul says:

    October 23rd, 2012 at 11:23 am

    I’m an Android user and I find this service very helpful. A couple of weeks ago my phone was stolen but luckily all my photos were backed up, so I never lost them. Now I have a new phone and I’m re-united with my pics! Couldn’t be without these guys now!

    REPLY
  • Rating
      
    Lisa Mc says:

    October 22nd, 2012 at 5:51 pm

    Do not use this service! I realized the program had stopped working after my files had not been backed up for over a month. When I tried to run the back-up manually the program said I needed to renew my subscription, even though a payment had just been taking off my credit card. Clicking on the link, it took me to a page trying to get me to upgrade, but would not update my program to reflect that I actually had an account that was paid in full.

    After weeks of going back and forth about my issue with their support people, it became very obvious that these weren’t real people even responding to my emails. They would call me by my business name and repeat the same crap and would not answer any of my direct questions, especially about getting credit back for the money that was taken from my credit card while the program was not working. And then they took two more payments!!!! They finally gave me the link to cancel my account and even that took me through two more pages of trying to get me to sign up for more stuff. Then the very next day they charged my card again!!! And now the are telling me they will only credit one charge…. what?!?! You mean the charge that was made AFTER I cancelled.

    Stay away from this company!!!! I signed up under justcloud.com but their emails are now coming from mypcbackup.com. I am now very worried that these people have access to ALL of my confidential files.

    REPLY
  • Rating
      
    MorganG9869 says:

    October 22nd, 2012 at 10:56 am

    As mentioned by several other people, the software simply DOES NOT WORK. Ive been on around %70 for 9 months! Many hundreds of my files, especially large ones, do not backup at all. Plus its very very slow, even after purchasing a speed booster add-on.

    Customer support is fast in responding but they ignore the questions and attempt to get rid of you with completely pointless suggestions. They should just admit it doesn’t work properly.

    I’m just about to cancel and ask for a refund, threatening further action if I don’t receive one.

    AVOID!

    REPLY
  • Rating
      
    Kevin says:

    October 20th, 2012 at 9:05 am

    Their ‘free’ 14 day trial period is not free. Buried deep in the ultra-fine print of the agreement is a $14.95 ‘early termination fee’.
    I was skeptical when I had to pay for a year’s service upfront to access the ‘free’ trial period. Stay clear of these guys.

    REPLY
  • Rating
      
    Emma says:

    October 19th, 2012 at 12:47 pm

    Surprised to see such a low score – I’ve never had any issues in the two weeks I’ve had the system. The price is the best I’ve seen anywhere, however a little bit more thought could have gone into the support features and install process.

    REPLY

    Father Chris says:
    November 20th, 2012 at 12:39 pm

    The truth be known is there are at least three high reputable companies which operate in the free-world with price structures far cheaper than those posted by this company. More importantly, these reputable companies actually have real customer service employees with warm bodies, not a computer generated customer service.

  • Rating
      
    KC says:

    October 18th, 2012 at 7:09 am

    I’ve been a loyal user for months now and having been to most vendors in the market I can say that this is top of the pile overall. Carbonite is better in some places and iCloud in some others, but for a full review I’d say these guys are my favorites.

    REPLY
  • Rating
      
    Hollie James says:

    October 18th, 2012 at 4:45 am

    I went on the site and used the secret link to sign up, so I got a special discount! You can find this link at the bottom of the homepage – with this special price I think the program is unbeatable value and I’ve never had any issues whatsoever. Hollie

    REPLY
  • Rating
      
    Katie says:

    October 17th, 2012 at 7:36 am

    I only really use this on my iPad but that’s all I need it for. All my camera roll is backed up and I can access my computer files after I did the original backup! Works fine for me :)

    REPLY
  • Rating
      
    Allen Day says:

    October 16th, 2012 at 2:32 pm

    I downloaded this program straight from the App Store and its been running smooth ever since! I agree that the pricing wasn’t crystal clear from the outset however it is still cheaper than anyone else? The support is okay – not great but my awful either. I certainly haven’t had any real reason to leave yet and don’t think I will either.

    REPLY
  • Rating
      
    Justin says:

    October 15th, 2012 at 3:58 am

    It doesn’t back up all your files!
    It is not fit for purpose.
    They should be prosecuted for misselling

    REPLY

    Russell says:
    October 19th, 2012 at 3:59 pm

    Justin is correct! Below I show the support exchange in which they admit that they do not backup all your files. In fact, in my case it left out 1500 files, about 1GB. So, while it is easy to use, it fails its essential purpose as a product–SCAM!
    ——————————
    I noticed two odd things after I did a complete backup for the first time in my documentss:

    1. When I click on view my files, it does not list the subfolders in (at least) one of my directories called “personal”. So, I cannot access them from other computers nor from my Android phone (GS2 with ICS).
    2. Also, the back is short by about 2GB, in size, and short about 1500 folders, and short about 7,000.
    3. I have not excluded any files nor folders, nor do these directories have music nor videos of any kind. Everything is on automatic.

    Please help me figure out how to include all of the files and folders; otherwise, MPB will not work for me and I will have to ask for my money back.

    Regards,
    ——————————————-

    Hi Russell,

    Thank you for your email.

    I would like to inform you that we are very well aware of the issue you are facing and can assure you that it will be soon resolved.

    Our developers have already started working on the issue and I can confirm that it will be fixed with our next release of version.

    Till then your patience is highly appreciated.

    Please let me know if there is anything else I can help with.

    Kind Regards,

    ————————————————
    Ok, so what you are saying is that I will not have confidence in a 100% backup until the issuance of the update. Is that what you are saying?

    -R
    ————————————————

    Hi Russell,

    Thank you for your email.

    Currently we do not have the exact date, but I am sure our developers will fixed the issue soon.

    Please let me know if there is anything else I can help with.

    Kind Regards,
    ————————————————-
    Does anyone read emails? Here is my question and please get someone who understands English to read this:

    Ok, so what you are saying is that I will not have confidence in a 100% backup until the issuance of the update. Is that what you are saying?

    -R—————————————————
    Hi Russell,

    Please accept our apologies for the inconvenience caused.

    Yes, you cant have 100% backup untill the problem get resolved, Our system administrators are currently working on the issue and once it get solved we will update you. Meanwhile we appreciate your patience and understanding.

    Please let me know if there is anything else I can help with.

    Kind Regards,

  • Rating
      
    MPC says:

    October 11th, 2012 at 9:35 pm

    Slower than running in mud. $14.95 cancellation fee.

    UK – 0844 445 7025
    USA – 1-888-851-0954
    CA – 1-888-247-1610
    AUD – 611-800-649-265

    I advised them if I didn’t see the funds back on my card within 7 days I was turning it in as fraud.

    REPLY
  • Rating
      
    Le Lapin Blanc says:

    October 9th, 2012 at 1:36 pm

    Very Disappointed.

    Tried to cancel within 5 minutes of purchasing 6 month unlimited for $53.73 bucks

    All the avenues of cancellation were dead ends. The only option was to email them again and again asking for cancellation and full refund.

    They would respond with delaying tactics and misinformation how to cancel none of which worked. The emails they sent said, your cancellation request is on hold till this is answered so they know what to do, this went on and on, I responded to each without responding to their ‘bait’ and just repeating my request for cancellation and full refund.

    Today I got a refund that was $38.78. Apparently they thought their lack of technology, service and delaying tactics was worth $15 bucks.

    Once you log on you are bombarded with endless upgrade for more money pop ups. With each attempt to cancel they respond with some other deal.

    The technology sucks, the service sucks, and their marketing sucks.

    BEWARE OF THESE CON ARTISTS!

    REPLY

    Jay says:
    October 15th, 2012 at 1:41 pm

    As per their own Term and Conditions, you are entitled to a full refund.

    What are Early Termination charges?
    Often, customers that order services from us agree to take those services for a minimum period (usually 6 /12/24 months). Sometimes customers will choose to give up a service within this minimum period. If they do, we will usually charge them for doing so.

    Exemptions:
    The exceptions when we will not raise Early Termination charges are listed below:
    All monthly plans are void of any terminations fees as their contracts are on month-month contracts.
    Contract extension: a contract extension for the same product, for example 1 year extended to a 2 year contract.
    Product migration: migration of an existing product or service up the value chain to a higher value product for the same or longer contract period.
    Temporary service: termination of a pre-agreed temporary service.
    Account’s where the termination is within (3) Three days from the date of order.

    Trex354 says:
    October 14th, 2012 at 6:19 am

    Thanks, that helped me greatly.
    Plus the fact that this company in overseas
    made me not use them.
    Bill

  • Rating
      
    Tom Parlon says:

    October 3rd, 2012 at 2:27 am

    This thing hung around chugging and ‘uploading’ for 2 months after I installed it on my laptop and when I went to retrieve a file in the backup guess what, not there.

    I believe their so called tech support is in the Phillipines or India. Real bunch of script jocks who mail you excerpts of their website instead of answering a question, particularly on certain features that do not work in the app.

    As for the missing doc, I had ‘shadow copy’ switched on and it was backed up locally all along.

    I am using both Wuala and The Box now as well as MS Live ‘Sky Drive’.
    As the stuff that is supposed to be up there is actually up there I have not contacted these guys support yet, quelle surprise that. :)

    I would think that other cloudy storage people will come and go in the next few years, don’t be a hostage to any single one of them.

    REPLY

    Russell says:
    October 19th, 2012 at 4:07 pm

    Notice that all the support names are English names. Given the bad english in responding, they are deffinetly not english.

    -R

  • Rating
      
    Av8tor says:

    October 2nd, 2012 at 8:15 pm

    Signed up for the free download. Then had to pay up front for the cheapest rate with the promise of a refund if I chose to cancel. The service got worse and the run around is extreme. Stay away!

    REPLY
  • Rating
      
    yeti says:

    October 2nd, 2012 at 11:31 am

    what seemed to be a good product quickly went downhill when my old laptop crashed and i tried to activate this program onto my new laptop. both the faq’s and supposed “live” e-mail sent me to pages that did not do what they said to do……….

    a really crappy experience.

    time to get a “good” back-up program

    now, can i get any of my money back from these folks?????????

    REPLY
  • Rating
      
    Raal says:

    October 1st, 2012 at 12:33 pm

    Just to let everyone know, Justcloud.com and Mypcbackup.com are one and the same. The phone number that was offered to me for cancellation are:

    UK – 0844 445 7025
    USA – 1-888-851-0954
    CA – 1-888-247-1610
    AUD – 611-800-649-265

    The answering service says welcome to Mypcbackup.

    I had joined Justcloud.com for the 250GB plan for $44.00 for two years. Sounded good. However, using the service was not good, just an awful waste of time and bandwidth.

    I started becoming concerned that AFTER I had given them my money during the joining process, all these other offers such as getting faster upload times, etc, came up.

    The backup application would not do a full backup, the backup was incomplete, files missing.

    ‘Technical support’ is a joke because it is all e-mail, and their fixes were redundant as I had already told them I had done that. Also, the ‘technical support’ ignored some of my observations and questions concerning their software such as the inoperative Verify Files, Help, and Control Panel buttons. And I got the distinct impression after reading their replies that they did not even read my e-mail.

    And after several days of backing up, My web account showed zero files but 30GB of space out of 250GB taken up!

    They really try to keep you from cancelling like offering another year’s worth of service or 70% off a premium account. What a joke!

    I wished I had read the terms and conditions, because if I had, I would have never joined. There is a $14.95 cancellation fee after 3 days. What a rip off!!!

    There are other more professional backup services that actually have live person technical support and have more consumer friendly contracts. Please, if you are looking to backup your files, look elsewhere, stay away from JustCloud.com aka Mypcbackup!

    REPLY
  • Rating
      
    Dissapointed says:

    September 24th, 2012 at 9:30 pm

    Stay away from MyPCBackup.com backup service. First of all it is the slowest thing imagineable. After several weeks my laptop still had not backed up completely even though I left it on all day and night. It stops after a short time and constantly has to be restarted. Now it can’t be manually started and it hasn’t made a backup in over a month. The scheduler does not launch the backup either.

    The product is actually better than the tech support if you can imagine that. All I get back is automated messages that 95% of the support issues are responded to within 2 hours. What a joke, all they have recommended is upgrading and I already have the most current download.

    STAY AWAY!!!!

    REPLY
  • Rating
      
    Jack Day says:

    September 24th, 2012 at 10:36 am

    I think that its a great product if you want to be with your files on the move. After you’ve backed them up you can get them anywhere using a phone and that’s my favorite feature

    REPLY

    JamesT says:
    October 31st, 2012 at 12:35 pm

    It’s clear that mypcbackup is spamming this board with positive reviews.

    Their software sucks; backups fail, are missing files and are nearly impossible to restore.

    Then they want more money to give you what they promised in the first place.

    Avoid this company at all costs.

  • Rating
      
    Kira Barmy says:

    September 21st, 2012 at 5:40 pm

    I was worried backing up would b difficult or technical but was really simple with these guys, litterally fully automated and everything was secure. free ipad app too which i liked

    REPLY
  • Rating
      
    John Plant says:

    September 21st, 2012 at 6:16 am

    Great until you have a problem and then they ignore you and your problem. Do not be fooled as this is not what it is advertised if you want or need service when you have a problem.

    REPLY
  • Rating
      
    Paul says:

    September 17th, 2012 at 9:37 am

    Never had any problems whatsoever

    REPLY
  • Rating
      
    Andy Milne says:

    September 16th, 2012 at 5:54 pm

    http://account.mypcbackup.com/cancel

    That will allow you to cancel.

    REPLY

    wmhalpin says:
    October 20th, 2012 at 11:22 pm

    Your link brings you to a page which displays:
    “The page you requested was not found”

  • Rating
      
    Frederick says:

    September 13th, 2012 at 7:42 am

    This is the most misleading company I have ever dealt with.

    As you go through the sign up process you are only told about the cost of all the extras AFTER you have committed to joining the service.

    When you try and cancel, they make it as DIFFICULT as they possibly can and ignore your first three initial requests.

    I will be reporting this company to the regulatory authorities.

    The online review website I found them through is registered anonymously and looks very suspicious.

    REPLY
  • Rating
      
    Tom says:

    September 11th, 2012 at 12:54 pm

    Great product from start to finish. Installed within 3 or 4 minutes and my first backup was completed a couple of minutes after that. My sync folder is growing as quickly as my hard drive, nothing will be lost!

    REPLY

    Robert says:
    September 22nd, 2012 at 12:57 pm

    You’re doing something wrong if the first backup completed in a couple minutes. Should take at least a few days.

  • Rating
      
    Karl says:

    September 11th, 2012 at 12:22 pm

    Any bad reviews of this system are a myth – great system with a great support team! I love the mobile compatability as well, works great on my iPhone.

    REPLY

    Russell says:
    October 19th, 2012 at 4:06 pm

    Hey Robert, Karl is likely a mypcbackup employee or agent. I have seen postings all over the place about how great this product and given all of the bad reports, they are a scam.

    Hey Karl, after you do a backup, compare the files you selected and what was actually backedup. You will see that not all of your files are backedup. This is a known problem with this product–see my post above in which they admit it.

    -R

    Robert says:
    September 22nd, 2012 at 12:58 pm

    Great support team? What on earth are you talking about? The only way to contact support is via e-mail, and after several tries I have yet to get anything other than an unhelpful canned response.

  • Rating
      
    Norm Christian says:

    September 8th, 2012 at 11:15 pm

    The worst customer service. A nightmare to deal with. If you cancel they jerk you around for weeks and still I wait for the refund. Cancelled after 2 hours. Still can’t get anything more than emails telling me i f I don’t respond to the email they won’t cancel. I respond and they send it again. RUN FROM THEM, USE ANYONE ELSE.

    REPLY
  • Rating
      
    Tim Metel says:

    September 5th, 2012 at 4:46 am

    I’m very disappointed to know that there are people robbing others through the miracle that is the Internet.
    I’m quite thankful of the many kind posts of warning on this review page. If it hadn’t been for that, I would have fallen for the trap and payed monthly fees for nothing.

    I have a question to those who have subscription though. Has anyone tried to earn money through their promised referral system? There is no mention of failing or any attempt. Can someone respond soon? Because if you cannot cancel but can make money, it may be worth it.

    Although it does make sense that if they won’t tend to your cancellation request, they won’t tend to paying you either. Can anyone provide me with useful information?

    Cheers,
    Tim

    REPLY

    A says:
    October 1st, 2012 at 1:53 pm

    Great question, no one has mentioned the money making part of this? I wonder if that’s it, the monthly subscriptions? Of course it is, there will always be disappointments with any service and most should understand this proposition. The Project Income Club is like Amway kinda, which relies mostly on newly acquired memberships and not so much the product. Everyone up and down the line collects a piece of the new subscription pie. Real simple, a bit like a P.Scheme, but with an actual product.

  • Rating
      
    Herb says:

    August 28th, 2012 at 2:49 pm

    Horrible, software downloaded has stopped working 2 x so I keep re downloading, its slow slow slooooowwwwwwwwww….
    CANCELING MEMBERSHIP!!!!!

    REPLY

    Mark says:
    August 31st, 2012 at 2:07 pm

    Best of luck cancelling your membership. I’ve been trying to cancel my subscription for a couple weeks now and no luck. When I made my initial request to cancel I got a response (same day) from Jeff Wayne from their User Experience Team. After 3 emails back-and-forth of him trying to talk me out of cancelling he just stopped responding. I’ve emailed 3 more times throughout the past couple of weeks and I still haven’t gotten a response. I just contacted the Better Business Bureau yesterday to attempt to get a refund… we’ll see what happens.

  • Rating
      
    Edith Freislich says:

    August 21st, 2012 at 8:46 am

    Because Mypcbackup was advertised as a way to earn money I joined, however it was only after I joined that I was informed that I could not earn commissions by signing up people in South Africa. So I cancelled my membership, explaining that I can not afford to pay the monthly membership fees without the opportunity to earn commissions. They did not get back to me, so I wrote again, still no response, so I wrote again, this time there was a response after several days, however they simply asked me why I wanted to cancel. I again wrote to them explaining that I could not afford the monthly fees, but they did not respond to me again.

    Now they have taken double the amount that I originally agreed to pay for this August month, and when I went to the bank I could not stop them from taking more next month. This means I will have to loose my account because if they try to get money and I do not have enough funds the bank will charge me! So they have actually ruined my chances of being able to do anything on line because without my card I can not purchase anything on line anymore. I am very disappointed, and I will continue to look for a way to stop them taking the last of my money out of my account next month.

    REPLY
  • Rating
      
    Jimmy says:

    August 20th, 2012 at 2:25 am

    I signed up for the free trial only to be disappointed that it was limited to only 15MB. I went to the sign up page and then decided these prices were too much for me. After trying to leave I was offerred a 35% discount still too much. Tried leaving again then got 50%. In my range but hey wanted to see if they’d offer more so I tried leaving again and finally got to 70%. If you try leaving again it’ll let you. I have experienced low upload speeds as others have mentioned but not nearly as bad as other users here. A backup took me a week for my hard drive of around 320GB. I haven’t really tried downloading anything yet but I need it mostly as extra storage space for my media. You have to tinker around in the settings to find that the max file sllowable for upload is 5GB and by default it doesn’t upload a whole bunch of file types inclusing most video files like MOV WMV AVI etc. Which I didn’t really notice until after. Change that all up in settings and I was good to go. For 2 years of service at around $65 I think it’s decent enough. I wouldn’t be happy if I’d have paid full price though.

    REPLY
  • Rating
      
    Danny Goossens says:

    August 16th, 2012 at 9:39 pm

    These are a bunch of crooks. Stay far away. I wanted to cancel my account and they sent me 4 emails not to cancel. Then finally, they sent me a link for cancellation. It went to an error page. These people should be arrested

    REPLY

    Jay says:
    October 15th, 2012 at 1:37 pm

    I went through the “process”. It is confusing and ridiculous, once you make a service cancellation request, they send you a link which you visit to get the Cancel message, but before that you a required to e-mail them back to “ensure it is your account” Only then will the link be visible.

    Edith Freislich says:
    August 21st, 2012 at 8:56 am

    Hi Danny,
    I also want to cancel, how do I do that? Did you actually manage to cancel?

  • Rating
      
    Falcone says:

    August 12th, 2012 at 1:49 pm

    STAY AWAY from this company.

    Trying to cancel service with this company is beyond a nightmare. After several emails requesting cancellation, they continue to counter offer with upgrades and discounts. I have been very explicit in my request to cancel and as of yet they have not done so.

    Run away from this one folks.

    REPLY
  • Rating
      
    Mike B says:

    August 4th, 2012 at 9:03 am

    It may be a legit service, but they don’t disclose the that the FREE period is limited and that you must pay for continued service after a 14 day trial. This type of disclosure should be may BEFORE one creates an account and loads their software. Fortunately, this site helped me to learn the truth before I did all that!

    REPLY
  • Rating
      
    kelly says:

    August 3rd, 2012 at 3:12 am

    It’s an ABSOLUTE SCAM! If any customer thinks he has to pay more just to be able to backup a single file or to be able to download their backups to their own computer (not talking about downloading to any computer any where…I am talking about downloading to your OWN computer) or to “protect” their own files, they have been cheated.

    REPLY
  • Rating
      
    Kris Tomlinson says:

    July 20th, 2012 at 11:17 am

    I actually quite liked the pop up as it reminded me when I needed to do a backup, making sure I never lost anything. I’m constantly backing up and grabbing my files from the cloud, works fine for me.

    REPLY
  • Rating
      
    James Wiseman says:

    July 20th, 2012 at 10:04 am

    Quite why so many people are complaining about this is beyond me – you get a free trial and then of course you have to pay at some point! I have backed up absolutely everything with these guys and have never had any issues! Great system and now couldn’t be without it.

    REPLY

    Russell says:
    October 19th, 2012 at 4:40 pm

    yup–he is paid by them–no doubt.

    James, check your logs. not every file is backedup.

    Danny says:
    August 16th, 2012 at 9:40 pm

    I bet your are paid or an employee of some sort

  • Rating
      
    Icewineanne says:

    July 18th, 2012 at 11:00 pm

    I selected the free trial period – big mistake – eveytime I log on now, I get 2 pop ups saying that my files are not protected. And even if I’m on other sites the pop-ups still show up periodically. Most annoying! I’m so sorry I ever went for their “free trial” offer. Never again!!!

    REPLY
  • Rating
      
    George Farahat says:

    July 12th, 2012 at 7:47 pm

    I tried the software for one day early in July 2012. However, following advice from professional colleagues, I requested cancelling my account immediately. With the cheap USB you can back up your files into a safe storage rather than worrying where your files will end up on a server somewhere in the globe.

    REPLY
  • Rating
      
    James Hoover says:

    July 5th, 2012 at 1:55 pm

    I needed to cancel my subscription, and get a refund of the remaining balance. I am now 19 days and counting while it goes from one dept to the another. Folks, this is the poorest customer service around. I think this is a good thing to consider.

    REPLY
  • Rating
      
    Sam says:

    July 4th, 2012 at 7:46 pm

    I received 3 emails welcoming me to MyPcBackup; Warning: Your Files Are At Risk; & Protect Your Computer Files Now!…. The thing is i never signup for this services, let alone been to their website before… It as also tell me details -

    Login details:
    Email: [Email address]
    Password *** Chosen By You ***

    when clearly i have not filled in any application before.
    ……..SCAM + SPAM!

    REPLY
  • jackie says:

    July 3rd, 2012 at 9:23 pm

    thank you all,It is wise to always check out before checking in…I was told i could make 150 dollars from each person i refer to backup…not good

    REPLY

    Helen says:
    July 4th, 2012 at 10:12 am

    Oooo my GOD same here I check the reviews first and let me tell you THANK YOU SO MUCH FOR THIS SITE.

  • Rating
      
    Rachel says:

    June 30th, 2012 at 8:13 am

    Seemed like such a simple, easy solution. Initial set-up was a breeze… then reality came. Kept locking up and refusing to do a back-up. Took weeks to get solution from IT, then had to resend them solution each time it locked unless wanted to wait through entire process of figuring out again. Sadly, they lost me as a customer when my hard drive failed and I needed to retrieve and install my backups.

    Due to ridiculously slow retrieval time, it was easier and faster for me to take two entire days to reload every program and use the data from a back-up thumb drive. MYPCBACKUP was a complete waste of money for me – do not use it for info you need in a hurry. Would be a great place to store photos or such.

    REPLY
  • Rating
      
    Tom says:

    June 23rd, 2012 at 11:07 am

    They have wasted so much of my time, I will keep this brief.

    IT DOESN’T WORK. I can deal with the concept of the initial upload taking so long, but I have had a backup stuck at 80% progress for MONTHS! Support responds within a day or so by e-mail, but NEVER solve anything. Its always “the next update will fix the issue” WHAT!. I paid for a backup – I didn’t know I had to wait until they made it work.

    JUNK!

    REPLY
  • Rating
      
    John D'Ambrosio says:

    June 22nd, 2012 at 3:29 pm

    i signed up back on 05/25/2012.Within 15 minutes of signing up i kept getting messages that my computer was in danger, Next thing i know i had almost $100 of charges that i put on my card. I was still charged on my credit card statement.Thought there was a free trial period???

    REPLY
  • Rating
      
    LAJ says:

    June 19th, 2012 at 3:11 pm

    Am having the same problems as others with speed and when I try to cancel they (so far)have sent 3 emails to try to talk me out of it instead of graciously cancelling my account as a reputable company would do.

    REPLY
  • Rating
      
    Ernest says:

    June 17th, 2012 at 12:06 pm

    I have been struggling for more than 2 months to get my files backed up. There are some serious defects in their backup program and their technical support is not able to fix the problems. They promise a 72 hour turnaround time for a response from their support, but the first time I contacted them it took 3 days with follow e-mail for them to come back to me. The last time they asked me to send all my log files which I did and after SIX days of not hearing from them with my files at risk, I sent them more e-mails. They just ignored my correspondence. I then asked for my money back since I paid for a year subscription and this request that also just totally ignored.

    It is clear that this is just a very unprofessional and unscrupulous outfit that entice new users with special offers to get the subscriptions, but when they cannot deliver the service they disappear of the radar – KEEPING YOUR MONEY!!

    REPLY
  • Rating
      
    Teresa says:

    June 12th, 2012 at 11:25 am

    AVOID BackupMyPC.
    For large amounts of data (like photos), it takes weeks and weeks (I think it was 7 weeks for me) to back up (so can you imagine how long restoration would take?) and it is VERY difficult to cancel one’s account with them. DO NOT pay money to these people!

    You will have read about folks having trouble cancelling their account and payments continuing out of paypal even after you’ve officially informed them that you wish to cancel. That is my experience also.

    They are not so much a scam as much as simply extremely poor value for your money (the service is not a useful, practical one unfortunately even though it does exist) and a company with extremely poor methods of dealing with clients. I can’t think of any obvious thing to do about them other than write this review.

    Summary: PLEASE do not pay these folks money or “try out” a month by month subscription. You will regret it and you will not benefit from it.

    REPLY
  • Rating
      
    MJ Zimmerman says:

    June 10th, 2012 at 12:09 pm

    Read my reply to Kiera Fish posted above. Expense is NOT the problem. World access to everything is. Big Brother is not only IN your house, the new generation has willingly signed on to be spied upon and carries the latest device with them everywhere.

    REPLY
  • Rating
      
    Cindy says:

    June 10th, 2012 at 12:58 am

    First, I found out about them by finding a site that listed the top ten backup sites. MyPCBackup was listed as number one. I found out that several of the sites listed are actually affiliate sites that go right back to MyPCBackup, so I don’t think the top 10 list was legitimate.

    Next, I signed up for the 250GB offer for one year. I move folders around on my computer but I don’t have a large amount of photos or videos and I was surprised when they notified me that I was near the storage limit and recommended that I upgrade to more storage. When I went to their site to see my files, I noticed that there were a lot of duplicate folders. Well, they won’t let you delete folders. You have to go into EACH folder and delete individual files!!!! I actually did that to get my storage space down. The display did not show that I had deleted any space, so I emailed them and they told me what my new storage amount was. Then, after the next backup, I was right back up to the 250 GB limit. I then discovered that they also backup your TRASH – which contributes to your storage limit.

    I do not recommend them. They make it difficult to get your storage under control and then tell you that you need to buy more storage space. Bad Business !!!!

    REPLY

    jackie says:
    July 3rd, 2012 at 9:18 pm

    just had a good laugh cindy…i wonder why they back up your trash

    well someone said i could make money as an affiliate, so i am checking them out to know how legitimate they are but so far i have not seen any good report on them

  • Rating
      
    Noah F. says:

    May 27th, 2012 at 5:40 am

    Only once the user has registered is he presented with a series of options that should be part of any normal plan (several PC’s, reasonable performance, …). At that stage I already knew it was a mistake…

    The performances are so poor that this makes it impossible to have even a small backup (50 MB) in less than 4-5 hours. It’s not a limitation of the PC (i7, RAID 0 disks, 2 Mbps uplink datarate) but of the software, they ask for an extra fee for a probable more reasonable rate (artificial limitation).

    When asking for support, no on-topic reply. When asking for a refund, the same, they offer 3-month free registration extension and throw all the options I should opt for.

    I finally had to take it up with the credit card holder to cancel the registration. They really ought to be denounced to authorities.

    It’s a scam, don’t ever register to those swindlers.

    REPLY
  • Rating
      
    Teri S says:

    May 23rd, 2012 at 12:46 pm

    I’m not sure if this is a scam or the company is completely inept at customer service.

    My pc died 2 days after backing up my files. The only file I’ve been able to restore on the 14 day trial subscription is a stupid freeware program that I’d excluded from the chosen backup files.

    The data I need seems to exist on mypcbackup.com but only if I give them my credit card information and subscribe.

    Check out the FAQ: there are far too many questions on overbillings.

    REPLY
  • Rating
      
    Reg says:

    May 12th, 2012 at 11:05 pm

    I only wanted a short term upload of some files, so a friend in a another country could access them and download. I paid the $9.95 for a months subscription. That was two months ago and despite many many emails requesting they cancel the service I kept getting replies from them telling me they would help me and I did not need to cancel. Anyway I had enough and cancelled my account with Paypal where they were taking my money. Paypal were useless as they ignored my requests not to pay this outfit any longer. Needless to say I have just checked and my account has gone. They obviously tried to take another $9.95 but it was rejected. Dunno if its a scam but its dodgy…

    REPLY
  • Rating
      
    aart12 says:

    May 12th, 2012 at 9:53 am

    After a couple hours, it became obvious that MyPCBackup did not meet my needs. I requested that they cancel my account. They refuse to cancel the account, even though they claim to offer a 30-day 100% money back guarantee. DO NOT USE THIS PRODUCT. IT IS A SCAM!

    REPLY

    0vercl0ck says:
    June 10th, 2012 at 8:13 am

    They do offer a 30 day 100% guarantee which I got

  • Rating
      
    Susie says:

    May 7th, 2012 at 3:53 am

    Get their rootkit out of your computer.Go to your MY COMPUTER click on PROGRAMS and delete their files “mypcbackup”And for crying out load don’t buy thid product!What folks say on reviews is true.This is one huge scam! It’s not FREE it’s a joke,they only lead you on with the FREE inticement.

    Back up your files on a CD yourself

    REPLY

    Michaelwat Lima Ohio says:
    August 25th, 2012 at 4:40 pm

    It seems this company is a scam…I was told I could make $50 per referral but first i must sign up and upgrade to a full premium account. I suggest, If you want to back up your PC, to get an external Hardrive of equal or greater gigabyte size and either clone your current hardrive or just place your files on the external…

    davis says:
    June 10th, 2012 at 8:11 am

    CD?
    LOL ive backed up 470gb with mybackup, 700mb per cd, id over over 470cds!

  • Rating
      
    JP says:

    May 6th, 2012 at 1:23 pm

    Constant reminders that I am using Trial software. Purchased a 1 year subscription, and found impossible to use for my personal backups. It just did not work out for me.

    Refusal to refund my money and then they locked my userid/password, so I cannot contract them anymore. I thought I would just fill up my 250 gig space and sit on it if they would not refund my money.

    I still get emails from them asking for more information on why I want to cancel.

    Just a reminder, if paid via Paypal, they set up autopay so even if you cancel, you may be billed again when your year is up.

    Sadly, they took my money. I was stupid.
    Scam,scam, scam. Avoid this business

    REPLY
  • Rating
      
    bobcat2 says:

    April 28th, 2012 at 1:33 pm

    I have had MyPCBackUp for over 6 months. It took several WEEKS to upload my files — their upload would hang and have to be restarted plus it is very slow. I use the fastest upload speed provided by my internet provider. I could not back up my outlook files – another downside.

    I have had several issues over the months with backups hanging and having to contact customer support and installing new bug fix releases to fix the problems.

    A few week ago my hard drive crashed. I thought – no problem – I have PC Backup. The Restore function is psychotic at best. It would skip files to restore, and I have to manually scan the differences and try to redo the restores again and again until they all come down. However, the restore says it “Completed Successfully”!! So beware about the restore.

    Now that I have some files restored on my new hard drive (same pc) I want to back up again my files. MyPCBackup thinks that I have 2 computers now – hasn’t figured out that my hard drive failed and was replaced –which is kind of silly as that is a selling point of the program. It wants me to pay again for my “2nd” PC to do backups! I have a ticket submitted to customer support to see what they will do, but really this should not have ever happened in the first place.

    Unreliable, slow, and a hassle. I haven’t used any of the other services, but I would hope that they work better than this one does.

    REPLY
  • Rating
      
    Overkill says:

    April 24th, 2012 at 6:47 pm

    THIS IS A SCAM!!!

    Just go into your local Staples and talk to them about Carbonite or their “Fresh Start”.

    REPLY

    Bob Mcguire says:
    April 25th, 2012 at 7:01 am

    How is it a scam? How? Did you read anything about how to use the service?

    It works fine, its cheap and easy enough to use. Carbonite is expensive.

  • Rating
      
    Ray says:

    April 22nd, 2012 at 3:29 am

    unreliable backups, poor and non responsive support desk, a number of outstanding known issues and a terrible software update that now stops me accessing the few files the system actually managed to back up completely. And to top it of this morning I find the auto backups and manual backups have stopped running since the latest update. I’m currently trying to recover my subscription via my card provider as their customer service team have stopped responding to emails, contact via their website and tweets via their twitter support function. It’s a real shame as the idea behind the service is good and the pricing structure makes it very appealing.

    REPLY
  • Rating
      
    roger says:

    April 20th, 2012 at 2:28 pm

    I find it very useful but also slow. Their backend is S3 based and I suspect this is the bottleneck, not network bandwidth.

    REPLY
  • Rating
      
    John Tuck says:

    April 19th, 2012 at 1:51 pm

    To be honest I think it really good. I haven’t had any problems with it since I started using it a week ago.

    It really depends what you were expecting from a storage provider. I needed a storage provider for work, and the Snyc folder fits the job perfectly. You can install the snyc folder on as many computers as you like. Drag’n'drop files into the snyc folder and it shows up on all my computers. Whats not to like about that?

    REPLY

    John Tuck says:
    May 7th, 2012 at 10:47 pm

    Employee review!

  • Rating
      
    freddie O says:

    April 16th, 2012 at 10:00 pm

    I have this on two computers with full paid service. Neither computer is able to back up outlook.pst files, nor is it able to back up Quickbooks. I like their features and wish the program worked.

    Unfortunately, not having my pst files and my work files protected is a deal killer.

    I think their support desk is a robot program that responds with pre-programmed phrases to questions. My experience is that there are not really people who can understand and respond to a problem.

    REPLY
  • Rating
      
    Carl Topliss says:

    April 15th, 2012 at 8:37 am

    Super happy with this solution for my family. We have 2 pcs and 3 laptops and we now are all backed up. Backup was fast took just 2 days for a complete backup including photos and music.

    Would definatley recommend to others

    REPLY
  • Rating
      
    Arnie says:

    April 13th, 2012 at 10:40 am

    Geez, who else wants to take my hard-earned money! I went to a site that gave them a A+ rating (http://www.thetop10bestonlinebackup.com/pc-backup), just have to wonder if there is a connection between to two?

    The say $4.95/month and then stick you for two years (they didn’t really mention that).

    I started the download and talk about slow…they want you to upgrade and stick you more $$….

    This company basically s___ks!

    Always search the net for reviews, I found out to late, but they will not get my money for long…

    REPLY

    Terri says:
    April 29th, 2012 at 2:22 pm

    Thank you. I am reading too many bad reviews to waste my time and what little money we have. I learned to read reviews on products a while back. I appreciate the fact that you are another who now reads reviews too and I am not alone. :-)

  • Rating
      
    jeff simon says:

    April 12th, 2012 at 12:14 pm

    You should mention in your review if you try this program “mypcbackup” it will put on your computer adware to continue using their software which they will not tell you how to delete.

    REPLY
  • Rating
      
    Kiera Fish says:

    April 9th, 2012 at 3:05 pm

    Great product, i store all my photos online with this, knowing I will never lose a lifetime of memories. highly recommend

    REPLY

    MJ Zimmerman says:
    June 10th, 2012 at 11:58 am

    “I store all my photos online with this.” Are you kidding? How old are you? NEVER store any files with personal information online, for God’s sake! This is the generation that thinks banking by sending your bank account number through the air through your “Smart Phone” is a great idea. IT’S NOT! Use removable zip drive devices that cost about $5 these days,and if you really want your data secure,put your zip device on an old fashioned lanyard and wear it around your neck like you wore your house key as a kid. As far as “I will never lose a lifetime of memories” is concerned, you’d better remember never to post anything online that you don’t want the entire world to see. Once upon a time, not so very long time ago, one could burn the photos and negatives of those dodgy pix you let your boyfriend take. Now I can’t believe that kids are surprised that the entire world has them. Just because you CAN do something doesn’t mean it’s a good idea.

    JP says:
    May 6th, 2012 at 1:27 pm

    Just try and get them back!!!

  • Rating
      
    paulmarkj says:

    April 9th, 2012 at 10:54 am

    It failed on the first hurdle.

    I could only upload 138K of data during the trial, then it said my backup was full up (yet only 1% full). Maybe not a scam, but certainly a poor service.

    REPLY
  • andy says:

    April 7th, 2012 at 1:07 pm

    Thanks to all these reviews, and the entertaining “they’re awesome” reviews from what must be the employees of mypcbackup.com ;)

    Glad I shan’t be wasting my time or money on these losers. Now I understand why my webhost, IX, is pushing this service…. for the affiliate kickbacks.

    REPLY
  • Rating
      
    oldbiker1 says:

    April 4th, 2012 at 10:06 pm

    Not only did any type of tech support stop after I bought the subscription, they tried to charge my credit card several times. Fortunately, I have a bank where you create a “virtual account number” and only can use the card once for a set amount.

    However, when I tried to get a refund, nothing. So I sent a complaint to my credit card company, they reviewed my paper work and credited my account.

    Everyone do yourself a favor, stay away from this bunch.

    REPLY
  • Rating
      
    Thiago Nogueira says:

    April 4th, 2012 at 3:33 pm

    Forget it! Besides its poor speed, the company has the worst politics I’ve seen. Ever! As soon as you upgrade your account you discover that you need to pay more for ever single service that should be included. I’m trying to cancel the account and get the refund but they insist in creating more and more traps to avoid me having my money back. Stay away!!!

    REPLY
  • Martin K says:

    April 1st, 2012 at 5:29 pm

    I agree, stopped my account with Idrive. This is much easier to do than Idrive and the software more responsive and less cumbersome. I dont like, that I have to pay the same in £ sterling than the americans in $. I understand, that they need to charge for upgrades for unlimited storage.

    REPLY
  • Rating
      
    Pattie G says:

    March 30th, 2012 at 11:21 am

    I think this company is a scam. I fell for the “free” come-on only to find out that it only backed up three files…….my trash, my desktop, and one random document. I was rather dismayed, but was contemplating signing up when I was a little more flush. I kept getting pop-ups that a 20% discount was due to expire. Then I got an email that my 35% discount was going to expire. That letter also (and I quote) “I know it would be really bad luck, if your computer crashed 2 days after you signed up for backup but I really don’t want to see you lose your files, so I have personally extended your 35% discount for another day for you.” So guess what!!!! My computer crashed two days later. I kid you not. I got all sorts of error messages, and at the bottom of the screen, there was a message to buy the full program to correct the errors (with a link that I refused to click on so I can’t verify “who” sent it. Thankfully at my work we have a great IT guy who is fixing my computer. BEWARE. There must be a connection. This is just TOO coincidental.

    REPLY
  • Rating
      
    Carine says:

    March 28th, 2012 at 1:52 am

    Good price, unlimited storage
    BUT HORRENDOUS CUSTOMER SERVICE
    I have had repeated, persistent problems with getting it to work on my Mac. Customer service is disorganized–they don’t keep a file on you, so there’s no follow up, and they do not respond in a timely way. I have an unanswered problem that now goes back almost 3 weeks. No response. Documentation online is also terrible.

    The other downside is that your online files are not searchable; they are just in one big list.

    REPLY
  • Rating
      
    Lindsay Parker says:

    March 27th, 2012 at 12:38 pm

    I love them, Im not sure how you are finding them so hard work, they automatically backup your files and its in done. I just login from anywhere and have my files simple. yes they say its free but what do you expect, come on.

    REPLY

    freddie O says:
    April 16th, 2012 at 10:08 pm

    tom: I agree with oldbiker. I know about the settings and found that some programs never did get backed up. Since this included the outlook files, the problem was a critical one. The file size and extension names were not problems. I tried the restart process through services.msc and still nothing. There is a critical flaw in the program FOR SOME FILES. if all I needed was a backup of photos, this would be fine.

    Tomsafran81 says:
    April 10th, 2012 at 7:46 am

    Some one didn’t check settings before backing up!
    Just like Carbonite they have excluded certain file types from being backed up and file sizes as STANDARD, however anyone that has used ANY software before and cares about backing up will have looked at settings before backing up and removed these limitations!
    The backup works, plain and simple, the price is unbelievable (I got a 70% discount!!!! ;)
    It pays to be patient, read things and not jump to conclusions people!

    oldbiker1 says:
    April 4th, 2012 at 10:07 pm

    Double check your backup. Most likely it’s telling you all is backed up, but when you go into the program to check on what files are backed up, chances are only a few of them are there.

  • Rating
      
    L.T. says:

    March 27th, 2012 at 9:29 am

    If you want to earn quick money, just rob a bank or something. We are not fools. We know that this is all but a scam. Beware, once you sign up for their service, they will send you annoying ‘reminders’ to ‘buy’ their service repeatedly. And who provides cloud storage without browser based? The moment I saw that, I found it highly suspicious.

    Remember this quote : Scammer of the Millenium.

    REPLY
  • Rating
      
    Roy says:

    March 16th, 2012 at 6:32 pm

    I am sad to say I can not recommend this site. I signed up for two years and now I fear I am stuck. It did take me a bit to figure out why so little was being backed up. The program automatically restricts a slew of file types that most uses will want backed up. You have to go into the settings to change that. You’ll also have to reset the file size restriction as well (default is set to back-up files 1 MB or less). I’m fine with that, though I would have appreciated knowing in advance about needing to adjust those settings to save me a lot of lost time. The big problem I’ve encountered is not being able to view my files. The customer support is fantastic at responding but after two months has still not solved this basic problem. So I’ve saved about 15GB of documents, videos, pictures, contacts, etc. but have only been able to view a single video. Very troubling that they can not solve this basic problem. I’ve already advised several friends to go elsewhere. Again it is sad, because the costumer service has been so responsive and professional. But if you can’t build a reliable product, don’t put it out to the public, reputation is everything.

    REPLY
  • Rating
      
    Michael Ceitlin says:

    March 16th, 2012 at 3:04 pm

    HELLO EVERYONE! THIS IS A SCAM!!!!! I am reporting this to the Police in the US and in the UK. They took my money and I do NOT have access to my files!I can NOT even cancel the account and ERASE my files! These people belong in JAIL! I do NOT care how much it will cost me but I will seek justice! This is absolutely unthinkable!

    AGAIN

    DO NOT DOWNLOAD OR OPEN A FREE ACCOUNT!!!!!
    YOU WILL BE RIPPED OFF!

    REPLY
  • Rating
      
    Scott says:

    March 16th, 2012 at 2:54 pm

    I’ll keep it short and sweet. You get what you pay for, for the most part. Sure, there’s lots of upgrades…but you start off cheap and basic. Also the unlimited space is something not often seen. To everyone who’s experienced poor customer service, I dont know why because I have always gotten responses within hours. I love this service!

    REPLY
  • Rating
      
    Pierre says:

    March 12th, 2012 at 6:06 pm

    I did not like the fact that they did not tell you the cost upfront and tried to trick you into thinking that it was absolutely free , the free trial was a joke with only backing up 3 Gigabytes of my data . I decided to give the two year subscription a go and now I am wondering if I really should have ??. I have 897 GB of data to back up and so far my computer has been on for three days and only backed up 3 GB of data so at this rate it will take approximately 897 days to back up !! Then the thing that worries me is that if I lose power or mistakenly turn my computer off during the back up process , it will not start from where it left off but instead will start backing up again from the beginning ( they need to come up with a better method than that ) !! I turned off my computer by mistake and learnt this the hard way !! I paid the extra $14.95 to have the back up speed increased , I see the charge to my bank account but up to now I see no visual difference in upload speeds !! Pray for me that I don’t have a power outage in the next 897 days !!

    REPLY

    Scott says:
    March 16th, 2012 at 2:51 pm

    Just my 2 cents, but it doesn’t re-upload everything, it’s just verifying that the files haven’t changed. No, it’s not the best method and it does look like it’s re-uploading, but it’s not. With regards to the speed, I too paid for the “turbo charge” but I’ve had remarkable results. Easily over 1mb/s sustained, which isn’t bad for cloud storage……

  • Rating
      
    Tim says:

    March 12th, 2012 at 1:17 pm

    I’ve done a lot of research regarding online backup products and MyPCBackup is very similar to the rest. I wold recommend this product if you are looking for online backup.

    REPLY
  • Rating
      
    Ords says:

    March 6th, 2012 at 4:19 pm

    in one word, great. It works like a charm on my Windows Home Server. All PC’s at home are linked to the WHS 2011. With advance settings you easily choose which folder needs to be backup. SO far it uploaded 2Gb in the first evening which is not so bad for 3 hours upload. Before JustCloud I had Mozi, that took a month to upload. Their prices went to the roof. Till now i am pretty excited 120$ for 2 years is a good deal :) for unlimited space.

    REPLY

    Icanreateanametoo says:
    March 20th, 2012 at 6:17 am

    ^Fake.

    Ords says:
    March 10th, 2012 at 4:06 am

    uploaded 99 Gb on a laptop and 87 Gb on my whs 2011. consistent upload speed :)

  • Rating
      
    Brad Humphrey says:

    March 4th, 2012 at 5:00 am

    I found some good reviews on here and some bad but as free to join I gave the ago. I personally really liked their service as they combine sync, backup and cloud storage in one which no other company does from my knowledge. Also I found was alot faster than Dropbox even though they both use amazon s3.

    Yes they did try to get me to upgrade but heck who offers unlimited storage for free would cost a fortune to support each customer server bills.

    I like them, you should definitely try them

    REPLY

    Luke says:
    March 27th, 2012 at 3:39 am

    Clearly employees are attempting to boost the site’s popularity…

  • Rating
      
    Jason says:

    March 1st, 2012 at 11:32 pm

    I found this site minutes after I purchased justcloud.com. Their service is a total hoax and the “optional” extras is where the first red flag came up. Their upload speed was half of what I got with their competitors. Thanks to this site I have put in my cancellation email and will now wait for them to give me the run around to keep me. Too bad my mind is 100% already made up. I only wish this site appeared higher in the Google search engine or I never would have gotten this joke of a service. If its too good to be true, it usually is. Their bought and paid for top ten review sites is very deceiving.

    REPLY
  • Rating
      
    Paul says:

    March 1st, 2012 at 6:08 am

    Worst Service!

    Too many ‘optional’ extras. Which if you don’t take means you get popups saying you’re not protected!

    the worst part is when I wanted to delete my account. I had to send an email and explain why I wanted to leave. They then wanted to discuss this with me. I kept replying saying just delete it!

    5 emails later and they allow me a link to cancel and it tells me to email them.
    I still haven’t managed to cancel it.

    REPLY
  • Rating
      
    Kira Phillips says:

    February 29th, 2012 at 4:14 am

    Signed up last week after my laptop got low on memory so wanted to move files online. Best thing I ever did. I have no idea about some of these other so called reviews, how can it not work its fully automated. I would recommend to anyone with a laptop mine is super fast now all my photos are not using up all my memory.

    Would definitely recommend.

    REPLY

    L.T. says:
    March 27th, 2012 at 9:25 am

    He sure do. Scammers.

    C.C. says:
    March 15th, 2012 at 3:59 pm

    Don’t you work for them?

  • Rating
      
    JWT says:

    February 27th, 2012 at 11:34 pm

    Clearly a scam. Thought I had done adequate research but obviously I didn’t. I paid for the unlimited storage but it never backed up more than 3G. The day I signed up, I received multiple emails ‘congratulating’ my choice. I have since sent an email to cancel@mypcbackup.com; sales@mypcbackup.comand support@mypcbackup.com cancelling the service and requesting a refund – no response. I have advised my credit card company that the charge was processed as a scam. Stay away!

    REPLY
  • Alan Pewter says:

    February 26th, 2012 at 6:15 pm

    This is obviously a scam. Thank you all for saving me from all the disasters this company makes seem so inviting.

    REPLY
  • Rating
      
    Dan Richardson says:

    February 20th, 2012 at 5:06 pm

    Just Develop It (JDI), which is a parent company for: http://www.zipcloud.com
    http://www.mypcbackup.com and
    http://www.justcloud.com

    is aggressively pushing its products online, using affiliate reviews.

    I am very surprised how many so called “review” sites have endorsed MyPCBackup as their #1 choice.

    Have a look at these shameful endorsements:
    http://www.mypcbackup.com/awards

    Digging further, I learned that the reviewers endorsed as a top choice, not because the company is exceptional, rather, the company pays them a generous affiliate every time some one clicks through and signs up. What a shame!

    Please only read reviews from websites that DO NOT have affiliate programs.

    REPLY
  • Rating
      
    Katherine Parker says:

    February 6th, 2012 at 1:12 am

    I do not know how the service is. It said free trial unlimited. However, when I tried to use it I found out it only backed up a little 7MB. The rest of what I had could not be backed up until I purchased more space and pay for a year upfront. I am so tired of sites doing this. Be upfront about what is free so a person does not waste their time. This then make me not trust the site. Bended statements kills.

    REPLY

    David Smith says:
    February 10th, 2012 at 10:10 pm

    I was extremely sceptical of this company as well when I tried the trial version. Not nearly enough space to test in. However, I decided to give it a try with the 50% discount. Seems to backup to the cloud pretty fast. Can easily view and retrieve files back. It is a work in progress and I seem to be confident in backing up at this time. 4.5 stars

  • Rating
      
    Jim Bermheimer says:

    February 3rd, 2012 at 10:00 am

    Okay so i did a bit research about this company before i sogned up, and i came across this website. It certainly made me think twice about signing up but where evrything else i had read was so good i thought i would give them a go. They have a free trial after all.

    Anyway the free trial backup was over prtty quick and it seeme d to do exactly what it said, so i signed up (gotta little discount as well as i was leaving the page) and since then it has been great.

    I really think that this company has the best intentions and i am more than happy with their service. They have a bunch of really good features for a cheap price.

    I shopped around and i haven’t found anything better.

    Give them a try

    5 stars from me

    regards

    Jim

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  • Rating
      
    christina w. says:

    February 2nd, 2012 at 4:49 pm

    i love them, its so easy for non techies like me as was completely automated. I just installed now im backed up and can access my laptop files from work, great service, great price

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  • Rating
      
    Nick P says:

    February 2nd, 2012 at 11:55 am

    NOT a scam, managed to backup all my website data 10gb+, all my music 180gb+ and a load of photos.
    From reading the reviews here it looks like people did not read the FAQs and trial how the software works before coming to a conclusion. Within backup settings, like Carbonite they have a file exclusion list, so as standard larger file types are excluded – but you can chop and change it. I didn’t want to backup all my linux ISO files so I excluded .iso.
    I got an upload speed of 10-12gb a day guess its based on how quick your internet runs though.
    Backup and restore works fine – brilliant service for a brilliant price.

    REPLY
  • Rating
      
    Stevesie says:

    February 1st, 2012 at 1:02 pm

    Really not had any problems and was amazed to see the comments below! There has been some server downtime just recently but I basically use it for file storage, so didn’t bother me.
    The software works great on my PC and has been running fine for the last 3 or 4 months since I bought it. It is working great on my iMac now too, it was a little poor when the mac version was first released in December but fine now. Does exactly what it says it does and for a good price, having had an external hard drive full of work documents drop on the floor and not run again this is exactly what I needed.

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  • Rating
      
    John says:

    January 26th, 2012 at 5:18 pm

    To start out I wanted to try their advertised “free trial.” But quickly found that it only backed up a very limited number of my files — no value what so ever. So I took the bait and paid for the unlimited storage. What a mistake. Their bait-and-switch practices have been honed to a tee. I next discovered that they set me up (without my approval) for indefinite automatic renewals. The back up process became complicated and limited. By now I was having serious second thoughts, but I found it nearly impossible to cancel my subscription. I received and/or sent over twenty emails over a 24-hour period in my efforts to obtain a refund. During this protracted process I was redirected to multiple e-mail addresses — each one claiming that either they couldn’t find my account, or couldn’t verify that I was the owner, or couldn’t help me … thus I was redirected again. Once I made contact with a site that claimed to be able to address my concerns, I was peppered with questions and questionnaires about why I wanted to cancel. Ultimately I was offered different downgrade options, a 20% discount, and finally a 50% discount if I would stay with them. Hmmm But that wasn’t the end. I was finally given a website that I had to go to to cancel my subscription, then email (again) confirming that I had done what was required. WHAT A HASTLE !!! I am now up to twenty-two emails, two phone calls, three questionnaires, and a special “cancellation” webpage — and still haven’t received confirmation that they will refund my subscription that I mistakenly agreed to twenty-two hours ago. DON’T DO IT — YOU’LL BE SORRY.

    REPLY

    Judy Keep says:
    May 19th, 2012 at 4:45 am

    Buy an external hard disk drive and use their automatic back up facility which will backup files every day or as often as you direct it to. Judy

    Jonathan says:
    March 6th, 2012 at 10:22 am

    So does anyone have a good reliable solution for online backup??
    Jonathan

    G Simmons says:
    February 14th, 2012 at 7:51 am

    Thanks John I dont want the hassle. Robinson you are the only person (only) i HAVE EVER heard that reads terms…ever

    Stevesie says:
    February 1st, 2012 at 12:45 pm

    All you have to do is email them to turn off auto-renewal? I don’t see the problem???

    D. Robinson says:
    January 31st, 2012 at 11:47 am

    You could easily have saved yourself all that trouble. All you needed to do is read the terms of use to see that your your account would be automatically renewed. When you signed up you had to accept the terms of use in order to use the service, so you did give your approval! I haven’t signed up yet, but I did just read those terms.

  • Rating
      
    OAP says:

    January 26th, 2012 at 11:55 am

    The first backup is extraordinarily slow compared to others I have used and the incremental backup never worked properly. They are a very persistent crowd with lots of email & other messages all the time warning of dangers but biggest danger is of using this service. Getting money back is not made easy but I persisted and did.

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  • Stratocaster says:

    January 25th, 2012 at 4:57 pm

    Thank u all for the MyPCBackup reviews! Saved me from what appears 2 b a rip off and really bad experience that I and I would bet others can’t afford.
    Oneness & luv!:)

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  • Rating
      
    Jurgen says:

    January 22nd, 2012 at 10:40 pm

    Wow! What an experience…. It’s been about a month since I signed up for the free trial after I was messaged by MyPCBackup that they were now Mac compatible. I was delighted by their apparent simple instructions online and their amazingly low price options.

    But then the cloud bubble burst for me! First, it was very difficult to tell what was uploaded and what was still on my hard drive. I tried to get clear instructions from support but they were vague and slow in responding. There is noi telephone support offered either.

    O.K. so I carried on… While the MyPCBackup introductory page congratulated me for successfully uploading, the files were nowhere accessible. I repeatedly contacted support and founders at MyPCBackup communicating with no less then 5 agents, including one person identifying as a MyPCBackup co-founder, but the responses were very slow in coming with formula messages that did not address my problem even though I explained precisely what the problem was.

    Once I log into my account, there is the message again congratulating me on all files successfully uploaded. When I try to find them at the next step, there is no sign of them. The ‘Your Files & Folders’ page where it says in the central window to ‘Browse Your Files Below’ there is the message ‘You haven’t added any files or folders.’ But on the left side in the smaller window under the heading ‘Account Backup Details’ it says I have used 81.8 MB of space for 154 files and 26 folders backed up!

    Moreover, MyPCBackup claimed they were not permitted to delete my files when I asked them to do this, suggesting I might try to start all over again in the event a file or folder was corrupted. But try as I might, I could never delete what I could not find on the appropriate page to execute that command. They said it was against policy for them to do this and only the customer can delete or cancel and wait the 7 days for the account to cease.

    The last emailed message I got from support advised they were experiencing some problems and to be patient for another 72 hours. It is past 72 hours so I am at the verge of canceling. (I had already given them this ‘cancel my account notice’ before but they urged me to hang in as the problems would soon be remedied.)

    Anyone else experience this? I know the problem is not at my end. I am using a standard (Firefox) browser and with OS X 10.6.8 on my Mac.

    REPLY
  • Rating
      
    Ken Johnson says:

    January 22nd, 2012 at 7:57 pm

    These people are scam artists! I don’t know where these positive reviews came from but the software DOES NOT WORK. No documentation! Their screens that supposedly show what files you have backed up DO NOT WORK! I signed up for a trial subscription. They took my money immediately. Now they are ignoring my requests for a refund. DO NOT DO BUSINESS WITH THESE PEOPLE!

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  • Rating
      
    Robyn says:

    January 20th, 2012 at 3:37 pm

    I was checking out zipcloud and I assume found their partner mypcbackup.com. After signing up, I received numerous emails to my email address with other people’s names and email address. Dreadful is an understatement. I didn’t sign up for SPAM.

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  • Rating
      
    Mark says:

    January 20th, 2012 at 1:19 am

    For such a higly rated product, I’ve had nothing but trouble with it. Most of the time it won’t even let me look at the files I uploaded. And when I can, it turns out it doesn’t update the Excel files when they have been modified like it’s supposed to. I have an Access file which for some reason it will update.

    On top of that, I was ‘upgraded’ to PRO level without my asking for it. Even then it still doesn’t work.

    I’ve tried to cancel my subscription, but they won’t do it.

    I wish I had read these review before signing up for the service.

    REPLY
  • Rating
      
    Jamie says:

    January 19th, 2012 at 7:36 am

    Be aware,
    http://www.zipcloud.com
    http://www.mypcbackup.com
    http://www.justcloud.com

    All these three websites are owned by a same company.
    I had trouble with zipcloud, and each email responses I got was from these three separate websites.

    I did some more digging:
    According to Better Business Bureau,
    Zip Cloud:
    BBB file opened: 10/3/2011

    Contact Information

    Daniel Richards – CEO / Co-Founder
    Gareth Evans (Lead Developer)
    Ian Leighfield (Business Development )
    John Haines (Software Engineer )
    Mike Hughes (Developer )
    Paul Wiseman (Developer )

    Business Category

    Computer Software Services
    Alternate Business Names
    Zip CloudZipCloud.com
    Corporation Just Develop It

    Mypcbackup.com:
    BBB file opened: 5/5/2011
    Business started: 11/13/2003

    Contact Information
    Dan Richards – Principal Officer
    Daniel Short (Quality Assurance Manager)Matt Curd (Customer Service Manager)

    Number of Employees

    80
    Business Category

    Computer Software Services
    Alternate Business Names
    My PC Backup
    Just Develop It

    Justcloud:
    Although, they say that they are BBB accredited company, there are no information what so ever.

    They all belong to a person named Daniel Richards, and a company called Just Develop It.

    All of their software is same, just with different branding.

    Like other users, I have reached around 200 GB and now they are purposely slowed down the speed.. Support teams are joke.
    If they are going to con users into thinking that they are all different teams, at least use a same company signature..

    REPLY
  • Chris says:

    January 13th, 2012 at 5:02 pm

    So happy I read all your reviews – thank you! I was just about to pay them, when I found this site. How on earth can they get away with getting so many prizes and top-reviews? What can we do to make this known, besides writing here?

    :) C

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    albert says:
    February 9th, 2012 at 8:45 am

    they have top-reviews because affiliate programs, its all about the money :)

  • David Smith says:

    January 12th, 2012 at 8:12 pm

    I just want to know how to keep MyPCBackup from popping up I have already deleted but didn’t help

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  • Rating
      
    John says:

    January 7th, 2012 at 6:00 pm

    Very deceptive – they claim it’s a free service and that unlimited storage is available. It is neither free nor unlimited. There is only a free 30 day trial offer, and it only offers 15MB of storage! However you can’t even use the 15Mb because once you upload a few files it locks up and you can’t upload any more without “upgrading.” You can’t get unlimited storage without “upgrading.” Their rates are very favorable for unlimited storage, however their deceptive business practices are very concerning.

    REPLY

    Jim Bermheimer says:
    February 3rd, 2012 at 10:03 am

    i did the free trial as i said in my post and am now a paid customer.

    The free trial is small, but that doesn’t make them a scam right? what…. do you want it all for free? who gives their business away for free.?! come on guys, we’re all adults here we should know better.

    the trial appears to be a trial and nothing more. Nothing in this life is free and this is worth paying for.

    Kim F. says:
    January 8th, 2012 at 8:05 pm

    I know!!!! Same EXACT complaint as mine! They say ‘Free’, but only for 14 of my files? What a complete scam! I left a nasty review on the website I found it on (Top Ten Rated Online Storage Co.), but I’m sure they won’t post it. I wonder how they get away with their false advertising. Did they post that website just so they could fraudulently rank themselves as #1? I was going to go ahead and use the next one down, Justcloud.com, but they seem so similar, I don’t want to pay them in fear they have any affiliation with MyPCBackup. I don’t want to give those crooks a DIME. They are set up just like a scammer/trojan/phisher/adware site is. Freakin jerks!

  • Rating
      
    Doug says:

    January 6th, 2012 at 9:11 pm

    “Unlimited” doesn’t mean the same thing to MyPcBackup as it does to me.

    Apparently, my “usage greatly exceeds the average level of monthly usage of MPCB’s customers, generally.” (from their Terms and Conditions page, item 14).

    If you have more than what I’m using (250 GB), you might end up in the same category I’m in and be out of commission.

    REPLY

    Stevesie says:
    February 1st, 2012 at 12:53 pm

    I have over 400gb backed up and counting, some of these reviews are crazy! People jumping the gun before even giving it a chance

  • Rating
      
    Mitchel T says:

    January 4th, 2012 at 8:37 pm

    I tried MyPCBackup because of the review on toptenreviews.com and that they state Unlimited Space and File Size…guess what, they lied.

    I paid for the service and the backup would not start, after contacting support they asked me what I was backing up. I told them around 30,000+ files ranging from 4meg to 80meg and some around 200meg to 3gig (photos and videos of my little girl growing up). They responded with the following:

    “We do not offer such a package at this time, so our product may not be suitable for you€ as our servers do not allow customers to upload large amount of data due to its capability and our service is designed especially for Home users.”

    I am a home user, just one that is crazy about his daughter that wanted to backup the memories.

    I guess in what ever world these guys are from, Unlimited actually mean Limited?

    I am getting a refund.

    REPLY

    Jim Bermheimer says:
    February 3rd, 2012 at 10:06 am

    I’m leaving a bunch of comments as i dont ike the way people are dogging this company. I have over 500gb backed up now with videos and pictures. don’t see your problem. they have a 3gb file limit but whats the point in backing up a massive dvd!! i’d rather have it on dvd and not waste my bandwith

    Mitchel T says:
    January 11th, 2012 at 8:20 am

    Steve…glad I could help.

    Steve says:
    January 9th, 2012 at 9:42 am

    was about to download till i read this, your crazy about your little girl and so u should be and have heaps of photos
    I have three daughters one son two grandsons from one daughter and two granddaughters from another with more on the way so you see i would have many GB’s of photos just of the kids not counting the B/days, Xmas etc so don’t think it will be any use to me also.
    Thanks for your review

    Steve (Perth WA)

  • Rating
      
    Nathan says:

    January 4th, 2012 at 3:42 pm

    I have filed a complaint with the Better Business Bureau:

    I subscribed for unlimited backup service for 2 years plus supercharged upload speeds on 10/20/2011. I had problems in the following weeks with stalled backups and account issues where it constantly said I owed money. I was also overcharged. I had used a link on their site that advertised a 35% discount, but I only received 20%. It took many emails to Customer service to resolve this issue. Further backup problems continued throughout the next two months. Backups fully stalled again on 12/13/2011. The logs indicate my account is out of space. Responses from 2 customer service agents told me the same thing. After pointing out to them that I had joined because of the advertised unlimited backup which is all over their website, I was told by Mark Hanson on 12/20/2011 that someone would be in touch to resolve the issue. No one has contacted me since and 2 further customer service inquiries have been ignored.

    Resolution Sought: 1) Refund my purchase amount in its entity, both for unlimited backup and supercharged backup speed. 2) Remove all references to “Unlimited” backup space in all marketing materials. Customer service responses and backup log files proove this is false. 3) Provide proof that all of my files have been deleted from MyPC Backup backup servers.

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  • Rating
      
    Timm says:

    January 3rd, 2012 at 5:48 pm

    I signed up for 2 years with the unlimited storage option being a big selling feature. Interface seemed easy enough so thus I began my backup in October 2011. I had 475 GB to back up.

    The backup was deathly slow thru DSL. At the end of December I was showing only 210 GB had been backed up. That being said, I was looking at another 3 months of 24hr/day continuous backup until it was complete.

    However, on Jan 3rd I noticed that it said the backup was complete – all 41K + files and 475GB.

    I logged on the mypcbackup.com to check to see that all the files were there. Online, it said only about 30K files were stored for a total of 250GB. I then perused thru my folders and found many of them completely empty with no files at all.

    It seemed very odd that the backup stopped online at a nice round 250GB.

    I contacted their online support (no phone or email; only web support tickets), and after a few exchanges I finally got this response:

    “Due to the total size of the files that you are trying to back you may wish to consider a business solution. Unfortunately we do not offer such a package at this time, so our product may not be suitable for you”

    What the $&$%^???

    Advertised as “unlimited storage”, and this is the response I get 3 months after the fact and after paying for 2 years of service?

    Needless to say, I’m fit to be tied…
    How can this company get away with these fraudulent claims???

    REPLY

    Jim Bermheimer says:
    February 3rd, 2012 at 10:08 am

    see comment above, i have over 500gb backed up. I had a small isue to start with how much i could backup but it was because i hadn’t selected all my files derp! all good now and all i can do is recommend them.

    Mitchel T says:
    January 4th, 2012 at 8:39 pm

    Same thing happened to me…see above.

  • Rating
      
    SBL says:

    December 30th, 2011 at 8:47 am

    I am rarely scammed, but mypcbackup.com are SCAMMERS! DO NOT GIVE MONEY TO THIS COMPANY! You will receive nothing for it, apart from clogging up your own computer with software from a system which fails to deliver what is promised. There is no phone number listed anywhere on their website, and their customer service ignore my emails requesting a refund.

    They’ve got £118 out of me, and I have received no service in return.

    The system doesn not recognize my computer and although I have paid and downloaded the system according to the instructions, it continually fails, yet continually tells me that I need to pay for further upgrades.

    I paid through paypal, because that is the only payment option available, and I have filed a complaint about this company to paypal. The case is ongoing….

    REPLY
  • Rating
      
    Tom Isern says:

    December 25th, 2011 at 5:40 am

    A scam. Someone else published above a link for cancellation of an account. That link is now disabled, so that all you get is a page warning you of dire consequences if you cancel. Call your credit card company and dispute any charge from mypcbackup and be sure no further payments are authorized.

    REPLY
  • Rating
      
    Jim D says:

    December 23rd, 2011 at 12:54 am

    Hi:

    This cloud solution seems good for online data backup.
    (small amounts)

    It is not a not a good solution for storing full image files (like old school Norton Ghost image, etc) – limits to file size as mentioned.
    - uploading large amounts of data always takes time… and it still does here… a lot of time.

    -In all fairness, I am not sure if it is the mypcbackup prgram, process and they use to upload, or if it has more to do with uploading a crap load of data to a cloud…

    I have verizon FIOS with a 5 meg upload speed.

    - Not every really an issue before – more than enough bandwidth to go around.. – Till right about now..

    This MyPCBackup Sol. – is Not a quick fix for a major PC breakdown. – You would need a week to get everything back on line.

    Retrieval of smaller amounts of data (like upto a gig or so)seem more
    in line for this application.

    The backup and restore times/rates are slow.
    Bringing down a large amount of data to/from this cloud takes a LONG TIME.

    1- I would agree with most posted here that the trial is false in that you only receive a small amount of space to test with (not enought to see the slow upload rate).

    2- for me, I currently have two subscriptions.

    Laptop#1- PC Backup runs on a simple laptop storing mostly docs, and a small amount of vids, pics, etc.

    This backup works very well.
    Once full upload completed (less than 24 hours, 7 gig), the remaining daily backups seem to complete quickly – not much changes day to day though.
    Complete most basic work on this system without knowing backup is active… surf web, write, edit docs, basic excel, that sort of thing.

    On The website, I can view all files and did some download test for blocks of vids files (200 meg) and worked rather well.

    I do have a recurring problem with Shame Screen telling me “trial is over” and I need to upgrade subscription (I have valid Sub)- Hate pop-ups.

    I also do not like there use of the pop up screens (during trial) to push you to BUY. I find it very intrusive. – Stuff you would find on a bad, free website…

    Laptop#2 –
    About 20 gig – All Music, Vids, Pics, other data like Docs, etc.
    (Stuff I really want another copy of)

    This has been running for 2 days. hit bout 80 percent complete, then crapped out… need to restart… feel like it will never complete.

    Having hind site, I should have broke this up into 3-4 seperate uploads for initial backup, then just pointed backup to main data areas (my user dir) for incrementals – (backing up day to day changes to files, new stuff being added/changed)

    To it’s credit, in three hours it has speed to 50 percent completed.
    It’s validation/file review prior to upload, boggs it down…

    I am not sure yet I will keep subscription… I want to see how incrementals go…

    If your looking to store small amounts of data in a safe place, this seems to work pretty well.

    For real recovery sol. – this not so good – Time is money, and this is time intensive to get done

    Good option would be to look for a program which could backup full images of your system to a locally installed, high capacity hard drive.
    Keep an image of system, then small backup for daily/weekly data..

    While back…. I was using Norton Ghost, with a pre-configured boot cd.
    Harder to setup, but once in place works well to recover an entire PC or laptop.

    - I also agree with post that we are making progress with “Cloud” but may not be there yet… at least for the big stuff…

    (if deciding – a cheap external hard drive, and a simple copy/paste for your files may work too..)

    cheers..

    REPLY
  • Rating
      
    Andy says:

    December 21st, 2011 at 7:55 am

    The upload speed is CRAP! I used to backup 30/40Gb per day using Mozy… and here if I backup 3 that’s a lot. I tried to purchase the Turbocharged backup, but there was absolutely NO INCREASE in speed. This backup service is a scam
    A.

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  • Rating
      
    Andy says:

    December 20th, 2011 at 7:26 am

    I really cant understand why some websites give this product glowing reports whereas the service I have used for some time with no problems (Livedrive) gets slated? Mypcbackup has been appalling to use with very slow upload speeds, no way of checking which files are being backed up and no way of viewing backed up files (such as photos online).

    They also lied about what I would be charged and took the full amount rather than a discounted price. Luckily I have now managed to cancel and get a refund.

    Dont believe everything you read on certain review sites – I am sure they must be false reviews or are being paid to display them. Livedrive has been faster with better features, but you will do well to find a good review of it anywhere.

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  • Rating
      
    Justin says:

    December 18th, 2011 at 1:51 am

    I am giving them a 1-star rating for dishonest business practices. Their web site says (on multiple pages) that they support unlimited file size backup. This distinguished them from better rated site so I signed up. The fact is, file size is capped at 3GB. If you have VM images or encrypted filesystems greater than this, you will NOT get them backed up. This page blatantly lies and serves only to draw you in: https://www.mypcbackup.com/featured-unlimited-storage Caveat emptor. (notice the page says “truly unlimited” and capitalizes “NO file size limit”. Their tech support person just informed me that the limit is 3GB “for security purposes” (but you can upload as many under 3GB files so I don’t see the security safeguard)…

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  • Rating
      
    Miklos H says:

    December 11th, 2011 at 11:46 am

    Horrible, horrible, horrible. Started my account on the 28th of November, and by the 3rd of December fed up with the lack of technical support amongst other things, and began the uphill battle of canceling my account. After several emails, I was told the acount would be canceled, and my money refunded.

    As of this date, (December 11, 2011) account still active, no refund. I have had to call my bank to dispute the charge, and filed a complaint with the BBB. I sent an additional email on December 10, 2011 again canceling account and the account is still running. I am most likely going to have to get a new credit card because of this, because I foresee a rebilling in six months, no matter what I do at this point.

    Miklos,
    Imperial, MO

    REPLY
  • Rating
      
    Andrew Simons says:

    December 8th, 2011 at 4:08 pm

    I was pretty put off when researching MyPC Backup when I saw this site. Because it got so many good reviews elsewhere i thought i’d give it a try anyhow.

    After trying it i really cant believe the negative reviews it’s got here. i found the software super easy to use, i had no need to contact support, and it backed up my files so quickly that i upgraded to a paid account right away.

    I cant believe we’re writing about the same product.

    Should probably give it another go.

    Thanks

    Andrew

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  • Rating
      
    Dutch says:

    December 8th, 2011 at 7:11 am

    I installed the software yesterday and it has YET to successfully perform a backup. The date increments but 0 files are uploaded. I emailed Tech Support and am waiting on a response. Anything other than a quick validated fix and I will transfer to another service. I dont have time for BS. Either it works as advertised or not.

    Dutch

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  • Rating
      
    Ron says:

    December 5th, 2011 at 10:21 pm

    I wish I’d seen this page before purchasing the product. We bought the product yesterday and have had to contact tech support 4 times. Their web-site is having issues, but after reading other reviews, this may be a common occurance. We had been using Trend Micro safe sync before and just switched to mypcbackup when our subscription ran out. We thought Trend Micro was slow, but was way better than this, and at least it didn’t cause our computer to crash. Now maybe we’ll try Carbonite or one of the others. I’ve asked myPCBackup customer support for a full refund. If they do so in a timely manner, I’ll change the review from 1 start to 2.

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  • Rating
      
    Simon Hawthorne says:

    December 4th, 2011 at 4:32 pm

    My first backup (107GB) took 10 days…. longer than I thought but ok. Then the desktop app wouldn’t let me restore anything. Took a further 7 days (with several email back and forward) for them to tell me the app has been updated (it wouldn’t auto-update and the version on their site was an old one). Once I had the new version, hey presto, I could restore!! Problem now is the licence is attached to another of my computers (I was testing the service). Although they claim to have fixed it, they can’t help tell me to update the software! Truly shocking support. Lots of it but utter rubbish. They do not ever read the history of the case. Avoid. I’ve emailed and told them to cancel my account (I only paid for 1 month and then cancelled the recurring paypal payment, just in case!).

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  • Rating
      
    Andy says:

    December 3rd, 2011 at 1:15 am

    Same thing as Gary. I was at 25% on my initial backup (which I started yesterday) and it suddenly stopped and the screen went black. I can’t even log into my account on their site. I emailed customer support because I had their email address from one of the many emails I had submitted to them yesterday. I have yet to receive a reply. Their customer support is terrible. I don’t understand how they got rated #1. That’s the only reason I signed up with this company for 2 years. I am going to cancel. You don’t get what you pay for. Please…does anybody out there know of a better more reliable company for back up storage????

    REPLY
  • Rating
      
    Gary says:

    December 1st, 2011 at 10:50 am

    I signed up and suddenly the lights go out. The application crashes constantly. No customer support. No way to cancel. I have a dispute with PayPal.

    REPLY
  • Rating
      
    Jay C. says:

    November 25th, 2011 at 5:45 pm

    everything bad that is written about this company is true. finally found them on Better Business Bureau. called the number listed after numerous emails and run arounds and got a verbal agreement to full refund. Said it should take a day or two. I’ll post back in a couple of days with the out come. seems they are having a lot of the same complaints. not a very good business model!

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    Gregor Reditze' says:

    November 22nd, 2011 at 11:04 am

    Great Service, never had a problem with it. TO be fair i have only had it 2 weeks, but haven’t come across any problems? – I seem to get support within a hour or so? – Great Value for money i say.

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    Tim Walker says:

    November 21st, 2011 at 1:43 pm

    I have to admint, after using this service to begin with it was quite slow to upload – After chatting to the support over email (Which can i say are incredibly quick to respond, ive never waitted more than 50 minutes for a response) – They helped me do a speed test, and they actually unearthed i was getting a much lower upload speed through my ISP than i thought.

    Made a few phone calls and Boom! my upload speed increased, my first upload completed in a couple of days and now it backs up instantly, on a daily basis.

    I was sceptical at first but i think these guys have actually nailed it.

    Compared to everyone else out there, i mean hardly anyone on the web has a number these days, thats why its called the internet isnt? – As long as my question gets answered and i feel like a valid customer, then thats great service.

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    Mani says:

    November 18th, 2011 at 6:18 pm

    What a complete waste of money. The app just doesn’t work as it should. The priority support is an absolute joke. I really wish I had of found this forum before signing up for 2 years. The worst is that they will not refund and in addition they automatically re-bill you at the end of your license whether you want to or not. What a total scam. Stay away…

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    Eric Dean says:

    November 18th, 2011 at 11:27 am

    Let me start by saying that I tried Carbonite as well. I think that the concept is a valid one but they just haven’t figured out how to execute it yet.
    They both do well at the taking your money part!
    After 2 weeks at Carbonite and only 4 GB uploaded I had to back out. I had a time limit. They told me it might take as long as a week. After 2 weeks they were 1/10th of the way there. That’s 20 weeks of leaving your PC on and unsecured 24/7
    Then I tried MY PC Backup and the experience was worse. Imagine a customer service business dealing with people’s vital and critical data and providing no or at best minimal communication or for that matter service! Their upload software stops uploading randomly, Slow Slow Slow upload – and after a month I had to ask for a refund ( yet to receive – but promised )
    In the end I backed up everything I needed to in less than 3 hrs. – the old fashion way – myself. I know where it all is and I don’t have to be abused with people ignoring my attempts to communicate.
    I have an ex-wife for that.

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    Megan says:

    November 15th, 2011 at 1:27 pm

    Boy, where do I begin!! It has been 2 1/2 weeks since I was able to view and save files from my online account, or back up anything from my computer. Their system thinks my account has expired, when in fact it is active. I send an email to find out what is going on, sometimes I hear back, sometimes I don’t, and I did upgrade to priority support service. The last time I heard from someone they said that since upgrading their software, they have had this issue, and to be patient. The only good thing for the moment is that I can access all my files from their server, and download to my computer through restore if I need to. I am very close to just buying an external hard drive. Anyone else having problems with it saying “your account has expired upgrade now” when you try and click on a file in your dashboard account?

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  • Robert says:

    November 12th, 2011 at 11:42 pm

    I’m having a miserable time trying to complete my initial back-up. The program continually stops. It is extremely slow registering which files have been backed-up already, before continuing the back-up process. It has to go thru this routine constantly because the program repeatedly stops with very little progress. A large red box with a red “x” appears over the download window.

    I sent an email to customer support 4 days ago. No reply. No live support. Theres an option to pay for an upgrade that promises you move to the “head of the que” in having your questions answered, with 24×7 suppport. There is a picture of a headphone with a microphone, as if you will be able to speak to a live person, but no guarantee of this, just the option of making the upgrade purchase. I don’t trust the company anymore to risk throwing good money after bad.

    I previously purchased an upgrade of speed thinking this might help. Problem remains. I can’t get the customer support icon to open-up email correspondence any more. I’ve tried removing and reloading the myPCbackup software. No success in solving the problem. Can’t reach customer support. What a waste of time and money. I feel cheated by a service that promises ease of use and “great customer support”. I chose myPCbackup after checking reviews. They advertise the ability to back-up external hard drives.

    Twelve days into this I’ve backed-up 150 gigs of 240 gigs that I need to back-up. I’m having no success passing this point. Even in folders that show as backed-up, there are individual files missing. I was with Mozyhome with no problems until they decided to “bait and switch”, going from unlimited back-ups to prohibitively expensive alternative plans that are required if you have the amount of family photos and other data that I have. Does anyone have any experience with solving these issues, or the name of a reputable competitor service ?

    I’m going to have to dispute the charge on my credit card because I can’t even reach mypcbackup customer servive to cancel and get a refund. Don’t waste your time and money with this rip-off company.

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  • Don says:

    November 10th, 2011 at 10:21 pm

    Can someone tell us how to cancel? We have been charged way more than what was quoted on the site. There doesn’t seem to be anyone to contact. Need help please!!!! Thanks.

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    Dan Grubbs says:
    December 8th, 2011 at 4:05 pm

    Just cancelled mine after going round and round with customer support, try this hidden link:

    TO CANCEL YOUR ACCOUNT:

    Please go to account.mypcbackup.com/cancel and follow the simple process.

    It will only take clicking thru screens offering a 20% discount on renewal, a 50% discount on renewal, then one imploring you to stay till the end of the term before finally hitting a screen that says process complete. then email to customer support stating you have done so. If there is a issue in getting the actual refund, I’ll post issues here.

    Dan T says:
    November 15th, 2011 at 12:14 pm

    I can’t even find an email address to cancel with!

    tob says:
    November 11th, 2011 at 12:24 pm

    I looked all over the site, for a cancellation button, and got pretty pissed when not finding any.

    I emailed them, got an answer in couple mins. And i got a refund.

    The link i got was account.mypcbackup.com/cancel

    I hardly got to use the service, i didnt even finish my initial backup. I got real crappy internet. So i cant really give it a rating.
    But they had great customer service.

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    Sam says:

    November 8th, 2011 at 3:28 am

    What a scam. I signed onto the service because they promote Free Trial for 14 days, Storage Space Unlimited.

    That is not the case. I started doing a full backup, while fully intending to purchase the service at the 14 day mark, provided I was satisfied with the service. Well, after some rediculously low storage limit, like 10 megabytes, the backup stopped, and I was told the maximum Free Trial storage limit had been reached, and that I needed to purchase for more space.

    Unlimited storage space free trial. Yeah, right. It is just a way to get someone signed on. Along with the nagging emails and nagging popup window telling me to backup my files, I just deleted my account and uninstalled the software.

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    RS says:

    October 29th, 2011 at 2:11 am

    Out right lie nothing is free

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    Pam Hansen says:

    October 22nd, 2011 at 8:59 pm

    I made the unfortunate mistake of subscribing to this service. Not only do they NOT respond in the 24 hour period for technical support but they outright lie about what you are buying in the first place.

    After reading several reviews about what the service provides I decided to try it out. At the time I was using my laptop which holds very little information that I need to store. MyPCBackup site says you can store and share from more than one PC etc. etc. So I sign up and upload what little I had on my laptop. I figured I would upload my desktop the next day.

    Well, the next day I go in to do just that and low and behold I get the message from them stating that there is an additional cost for another PC. What?!?!? No where in the initial signup does it state that.

    At this point I thought I would just transfer everything over to my desktop. I sent them an Email. Got no answer. Site says 24 hours. I wait…wait…wait. No answer. I email them again. No answer. I tried phoning them….NO ANSWER. A week goes by.

    I finally get an email reply saying that they could transfer it over but need the name of my desktop to do so. I am sick of this. I cannot trust all my information on a company that outright lies about what you are getting and then has no customer service whatsoever.

    My information is precious to me and vital to my business. I have 91 gigs to store (about 10 years worth) which is WHY I chose to use this service in the first place.

    Perhaps someone can suggest a much more REPUTABLE company that I could trust.

    Pam Hansen

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    Michelle Newton says:
    October 26th, 2011 at 3:53 am

    I got a so called “virtual operator” when I was signing up for the 14 day trial. After choosing a 35% discount, she offered a 50% discount.
    I asked what that total would be and she just kept repeating the offer, and said she didn’t understand my question. She suggested for me to call an 702 area code. When I asked where that was in the country or world, again she typed that she didn’t understand the question. I just wanted to know what it would cost me to call. No e-mail address was offered, and she couldn’tcomprehend my asking for a supervisor.
    I called my hometown operator and found that the number was in Las Vegas, Nevada.
    I would like to know about another company also. I have heard of Carbonite.


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