MyPCBackup.com Reviews – Legit or Scam?
MyPCBackup.com is a website that promises safe, secure online backup of your PC files, including but not limited to photos, music, emails, videos, and document files. As they say, “Backup your computer, backup your life.”
MyPCBackup claims that with just three easy steps – join for free, download, and then backup – the information on your PC will be safe even if it is stolen or your hard drive crashes.
On the homepage for MyPCBackup.com, there is a running list of quotes documenting the danger of not backing up your computer files. From sources like CNN, BBC, FOX, and PC World, they offer a range of statistics on the likelihood that you could benefit from backing up your files.
These stats include quotes like “More than 1 in 10 laptops will be stolen in their lifetime,” and “43% of computer users will lose their music, photos, documents, and more.”
How Does MyPCBackup Work?
Once you become a member at MyPCBackup, you can access your files from anywhere and have fully automated backups with storage that is unlimited, encrypted and secure. You can schedule your backup to suit you, with daily, weekly, or monthly options available.
My PC Backup claims your scheduled backup will not be at all noticeable, and that you will receive a notification once your scheduled backup has been successfully completed. You can change your backup schedule at any time by using the desktop application.
When you sign up at MyPCBackup.com, you will receive a 14 day trial for free. If you cancel during your free trial, then you will never be charged. However, if you would like to continue using the service, then you can pick a subscription plan that works for you.
Their subscriptions are priced based on the length of subscription you order. If you order a two-year subscription, you will pay $4.95 a month, with a one-year subscription for $5.95 a month, 6 months priced at $6.95 a month, and finally, a month-to-month subscription priced at $9.95.
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February 20th, 2012 at 5:06 pm
Just Develop It (JDI), which is a parent company for: http://www.zipcloud.com
http://www.mypcbackup.com and
http://www.justcloud.com
is aggressively pushing its products online, using affiliate reviews.
I am very surprised how many so called “review” sites have endorsed MyPCBackup as their #1 choice.
Have a look at these shameful endorsements:
http://www.mypcbackup.com/awards
Digging further, I learned that the reviewers endorsed as a top choice, not because the company is exceptional, rather, the company pays them a generous affiliate every time some one clicks through and signs up. What a shame!
Please only read reviews from websites that DO NOT have affiliate programs.
February 6th, 2012 at 1:12 am
I do not know how the service is. It said free trial unlimited. However, when I tried to use it I found out it only backed up a little 7MB. The rest of what I had could not be backed up until I purchased more space and pay for a year upfront. I am so tired of sites doing this. Be upfront about what is free so a person does not waste their time. This then make me not trust the site. Bended statements kills.
David Smith says:
February 10th, 2012 at 10:10 pm
I was extremely sceptical of this company as well when I tried the trial version. Not nearly enough space to test in. However, I decided to give it a try with the 50% discount. Seems to backup to the cloud pretty fast. Can easily view and retrieve files back. It is a work in progress and I seem to be confident in backing up at this time. 4.5 stars
February 3rd, 2012 at 10:00 am
Okay so i did a bit research about this company before i sogned up, and i came across this website. It certainly made me think twice about signing up but where evrything else i had read was so good i thought i would give them a go. They have a free trial after all.
Anyway the free trial backup was over prtty quick and it seeme d to do exactly what it said, so i signed up (gotta little discount as well as i was leaving the page) and since then it has been great.
I really think that this company has the best intentions and i am more than happy with their service. They have a bunch of really good features for a cheap price.
I shopped around and i haven’t found anything better.
Give them a try
5 stars from me
regards
Jim
February 2nd, 2012 at 4:49 pm
i love them, its so easy for non techies like me as was completely automated. I just installed now im backed up and can access my laptop files from work, great service, great price
February 2nd, 2012 at 11:55 am
NOT a scam, managed to backup all my website data 10gb+, all my music 180gb+ and a load of photos.
From reading the reviews here it looks like people did not read the FAQs and trial how the software works before coming to a conclusion. Within backup settings, like Carbonite they have a file exclusion list, so as standard larger file types are excluded – but you can chop and change it. I didn’t want to backup all my linux ISO files so I excluded .iso.
I got an upload speed of 10-12gb a day guess its based on how quick your internet runs though.
Backup and restore works fine – brilliant service for a brilliant price.
February 1st, 2012 at 1:02 pm
Really not had any problems and was amazed to see the comments below! There has been some server downtime just recently but I basically use it for file storage, so didn’t bother me.
The software works great on my PC and has been running fine for the last 3 or 4 months since I bought it. It is working great on my iMac now too, it was a little poor when the mac version was first released in December but fine now. Does exactly what it says it does and for a good price, having had an external hard drive full of work documents drop on the floor and not run again this is exactly what I needed.
January 26th, 2012 at 5:18 pm
To start out I wanted to try their advertised “free trial.” But quickly found that it only backed up a very limited number of my files — no value what so ever. So I took the bait and paid for the unlimited storage. What a mistake. Their bait-and-switch practices have been honed to a tee. I next discovered that they set me up (without my approval) for indefinite automatic renewals. The back up process became complicated and limited. By now I was having serious second thoughts, but I found it nearly impossible to cancel my subscription. I received and/or sent over twenty emails over a 24-hour period in my efforts to obtain a refund. During this protracted process I was redirected to multiple e-mail addresses — each one claiming that either they couldn’t find my account, or couldn’t verify that I was the owner, or couldn’t help me … thus I was redirected again. Once I made contact with a site that claimed to be able to address my concerns, I was peppered with questions and questionnaires about why I wanted to cancel. Ultimately I was offered different downgrade options, a 20% discount, and finally a 50% discount if I would stay with them. Hmmm But that wasn’t the end. I was finally given a website that I had to go to to cancel my subscription, then email (again) confirming that I had done what was required. WHAT A HASTLE !!! I am now up to twenty-two emails, two phone calls, three questionnaires, and a special “cancellation” webpage — and still haven’t received confirmation that they will refund my subscription that I mistakenly agreed to twenty-two hours ago. DON’T DO IT — YOU’LL BE SORRY.
G Simmons says:
February 14th, 2012 at 7:51 am
Thanks John I dont want the hassle. Robinson you are the only person (only) i HAVE EVER heard that reads terms…ever
Stevesie says:
February 1st, 2012 at 12:45 pm
All you have to do is email them to turn off auto-renewal? I don’t see the problem???
D. Robinson says:
January 31st, 2012 at 11:47 am
You could easily have saved yourself all that trouble. All you needed to do is read the terms of use to see that your your account would be automatically renewed. When you signed up you had to accept the terms of use in order to use the service, so you did give your approval! I haven’t signed up yet, but I did just read those terms.
January 26th, 2012 at 11:55 am
The first backup is extraordinarily slow compared to others I have used and the incremental backup never worked properly. They are a very persistent crowd with lots of email & other messages all the time warning of dangers but biggest danger is of using this service. Getting money back is not made easy but I persisted and did.
January 25th, 2012 at 4:57 pm
Thank u all for the MyPCBackup reviews! Saved me from what appears 2 b a rip off and really bad experience that I and I would bet others can’t afford.
Oneness & luv!:)
January 22nd, 2012 at 10:40 pm
Wow! What an experience…. It’s been about a month since I signed up for the free trial after I was messaged by MyPCBackup that they were now Mac compatible. I was delighted by their apparent simple instructions online and their amazingly low price options.
But then the cloud bubble burst for me! First, it was very difficult to tell what was uploaded and what was still on my hard drive. I tried to get clear instructions from support but they were vague and slow in responding. There is noi telephone support offered either.
O.K. so I carried on… While the MyPCBackup introductory page congratulated me for successfully uploading, the files were nowhere accessible. I repeatedly contacted support and founders at MyPCBackup communicating with no less then 5 agents, including one person identifying as a MyPCBackup co-founder, but the responses were very slow in coming with formula messages that did not address my problem even though I explained precisely what the problem was.
Once I log into my account, there is the message again congratulating me on all files successfully uploaded. When I try to find them at the next step, there is no sign of them. The ‘Your Files & Folders’ page where it says in the central window to ‘Browse Your Files Below’ there is the message ‘You haven’t added any files or folders.’ But on the left side in the smaller window under the heading ‘Account Backup Details’ it says I have used 81.8 MB of space for 154 files and 26 folders backed up!
Moreover, MyPCBackup claimed they were not permitted to delete my files when I asked them to do this, suggesting I might try to start all over again in the event a file or folder was corrupted. But try as I might, I could never delete what I could not find on the appropriate page to execute that command. They said it was against policy for them to do this and only the customer can delete or cancel and wait the 7 days for the account to cease.
The last emailed message I got from support advised they were experiencing some problems and to be patient for another 72 hours. It is past 72 hours so I am at the verge of canceling. (I had already given them this ‘cancel my account notice’ before but they urged me to hang in as the problems would soon be remedied.)
Anyone else experience this? I know the problem is not at my end. I am using a standard (Firefox) browser and with OS X 10.6.8 on my Mac.
January 22nd, 2012 at 7:57 pm
These people are scam artists! I don’t know where these positive reviews came from but the software DOES NOT WORK. No documentation! Their screens that supposedly show what files you have backed up DO NOT WORK! I signed up for a trial subscription. They took my money immediately. Now they are ignoring my requests for a refund. DO NOT DO BUSINESS WITH THESE PEOPLE!
January 20th, 2012 at 3:37 pm
I was checking out zipcloud and I assume found their partner mypcbackup.com. After signing up, I received numerous emails to my email address with other people’s names and email address. Dreadful is an understatement. I didn’t sign up for SPAM.
January 20th, 2012 at 1:19 am
For such a higly rated product, I’ve had nothing but trouble with it. Most of the time it won’t even let me look at the files I uploaded. And when I can, it turns out it doesn’t update the Excel files when they have been modified like it’s supposed to. I have an Access file which for some reason it will update.
On top of that, I was ‘upgraded’ to PRO level without my asking for it. Even then it still doesn’t work.
I’ve tried to cancel my subscription, but they won’t do it.
I wish I had read these review before signing up for the service.
January 19th, 2012 at 7:36 am
Be aware,
http://www.zipcloud.com
http://www.mypcbackup.com
http://www.justcloud.com
All these three websites are owned by a same company.
I had trouble with zipcloud, and each email responses I got was from these three separate websites.
I did some more digging:
According to Better Business Bureau,
Zip Cloud:
BBB file opened: 10/3/2011
Contact Information
Daniel Richards – CEO / Co-Founder
Gareth Evans (Lead Developer)
Ian Leighfield (Business Development )
John Haines (Software Engineer )
Mike Hughes (Developer )
Paul Wiseman (Developer )
Business Category
Computer Software Services
Alternate Business Names
Zip CloudZipCloud.com
Corporation Just Develop It
Mypcbackup.com:
BBB file opened: 5/5/2011
Business started: 11/13/2003
Contact Information
Dan Richards – Principal Officer
Daniel Short (Quality Assurance Manager)Matt Curd (Customer Service Manager)
Number of Employees
80
Business Category
Computer Software Services
Alternate Business Names
My PC Backup
Just Develop It
Justcloud:
Although, they say that they are BBB accredited company, there are no information what so ever.
They all belong to a person named Daniel Richards, and a company called Just Develop It.
All of their software is same, just with different branding.
Like other users, I have reached around 200 GB and now they are purposely slowed down the speed.. Support teams are joke.
If they are going to con users into thinking that they are all different teams, at least use a same company signature..
January 13th, 2012 at 5:02 pm
So happy I read all your reviews – thank you! I was just about to pay them, when I found this site. How on earth can they get away with getting so many prizes and top-reviews? What can we do to make this known, besides writing here?
:) C
albert says:
February 9th, 2012 at 8:45 am
they have top-reviews because affiliate programs, its all about the money :)
January 12th, 2012 at 8:12 pm
I just want to know how to keep MyPCBackup from popping up I have already deleted but didn’t help
January 7th, 2012 at 6:00 pm
Very deceptive – they claim it’s a free service and that unlimited storage is available. It is neither free nor unlimited. There is only a free 30 day trial offer, and it only offers 15MB of storage! However you can’t even use the 15Mb because once you upload a few files it locks up and you can’t upload any more without “upgrading.” You can’t get unlimited storage without “upgrading.” Their rates are very favorable for unlimited storage, however their deceptive business practices are very concerning.
Jim Bermheimer says:
February 3rd, 2012 at 10:03 am
i did the free trial as i said in my post and am now a paid customer.
The free trial is small, but that doesn’t make them a scam right? what…. do you want it all for free? who gives their business away for free.?! come on guys, we’re all adults here we should know better.
the trial appears to be a trial and nothing more. Nothing in this life is free and this is worth paying for.
Kim F. says:
January 8th, 2012 at 8:05 pm
I know!!!! Same EXACT complaint as mine! They say ‘Free’, but only for 14 of my files? What a complete scam! I left a nasty review on the website I found it on (Top Ten Rated Online Storage Co.), but I’m sure they won’t post it. I wonder how they get away with their false advertising. Did they post that website just so they could fraudulently rank themselves as #1? I was going to go ahead and use the next one down, Justcloud.com, but they seem so similar, I don’t want to pay them in fear they have any affiliation with MyPCBackup. I don’t want to give those crooks a DIME. They are set up just like a scammer/trojan/phisher/adware site is. Freakin jerks!
January 6th, 2012 at 9:11 pm
“Unlimited” doesn’t mean the same thing to MyPcBackup as it does to me.
Apparently, my “usage greatly exceeds the average level of monthly usage of MPCB’s customers, generally.” (from their Terms and Conditions page, item 14).
If you have more than what I’m using (250 GB), you might end up in the same category I’m in and be out of commission.
Stevesie says:
February 1st, 2012 at 12:53 pm
I have over 400gb backed up and counting, some of these reviews are crazy! People jumping the gun before even giving it a chance
January 4th, 2012 at 8:37 pm
I tried MyPCBackup because of the review on toptenreviews.com and that they state Unlimited Space and File Size…guess what, they lied.
I paid for the service and the backup would not start, after contacting support they asked me what I was backing up. I told them around 30,000+ files ranging from 4meg to 80meg and some around 200meg to 3gig (photos and videos of my little girl growing up). They responded with the following:
“We do not offer such a package at this time, so our product may not be suitable for you as our servers do not allow customers to upload large amount of data due to its capability and our service is designed especially for Home users.”
I am a home user, just one that is crazy about his daughter that wanted to backup the memories.
I guess in what ever world these guys are from, Unlimited actually mean Limited?
I am getting a refund.
Jim Bermheimer says:
February 3rd, 2012 at 10:06 am
I’m leaving a bunch of comments as i dont ike the way people are dogging this company. I have over 500gb backed up now with videos and pictures. don’t see your problem. they have a 3gb file limit but whats the point in backing up a massive dvd!! i’d rather have it on dvd and not waste my bandwith
Mitchel T says:
January 11th, 2012 at 8:20 am
Steve…glad I could help.
Steve says:
January 9th, 2012 at 9:42 am
was about to download till i read this, your crazy about your little girl and so u should be and have heaps of photos
I have three daughters one son two grandsons from one daughter and two granddaughters from another with more on the way so you see i would have many GB’s of photos just of the kids not counting the B/days, Xmas etc so don’t think it will be any use to me also.
Thanks for your review
Steve (Perth WA)
January 4th, 2012 at 3:42 pm
I have filed a complaint with the Better Business Bureau:
I subscribed for unlimited backup service for 2 years plus supercharged upload speeds on 10/20/2011. I had problems in the following weeks with stalled backups and account issues where it constantly said I owed money. I was also overcharged. I had used a link on their site that advertised a 35% discount, but I only received 20%. It took many emails to Customer service to resolve this issue. Further backup problems continued throughout the next two months. Backups fully stalled again on 12/13/2011. The logs indicate my account is out of space. Responses from 2 customer service agents told me the same thing. After pointing out to them that I had joined because of the advertised unlimited backup which is all over their website, I was told by Mark Hanson on 12/20/2011 that someone would be in touch to resolve the issue. No one has contacted me since and 2 further customer service inquiries have been ignored.
Resolution Sought: 1) Refund my purchase amount in its entity, both for unlimited backup and supercharged backup speed. 2) Remove all references to “Unlimited” backup space in all marketing materials. Customer service responses and backup log files proove this is false. 3) Provide proof that all of my files have been deleted from MyPC Backup backup servers.
January 3rd, 2012 at 5:48 pm
I signed up for 2 years with the unlimited storage option being a big selling feature. Interface seemed easy enough so thus I began my backup in October 2011. I had 475 GB to back up.
The backup was deathly slow thru DSL. At the end of December I was showing only 210 GB had been backed up. That being said, I was looking at another 3 months of 24hr/day continuous backup until it was complete.
However, on Jan 3rd I noticed that it said the backup was complete – all 41K + files and 475GB.
I logged on the mypcbackup.com to check to see that all the files were there. Online, it said only about 30K files were stored for a total of 250GB. I then perused thru my folders and found many of them completely empty with no files at all.
It seemed very odd that the backup stopped online at a nice round 250GB.
I contacted their online support (no phone or email; only web support tickets), and after a few exchanges I finally got this response:
“Due to the total size of the files that you are trying to back you may wish to consider a business solution. Unfortunately we do not offer such a package at this time, so our product may not be suitable for you”
What the $&$%^???
Advertised as “unlimited storage”, and this is the response I get 3 months after the fact and after paying for 2 years of service?
Needless to say, I’m fit to be tied…
How can this company get away with these fraudulent claims???
Jim Bermheimer says:
February 3rd, 2012 at 10:08 am
see comment above, i have over 500gb backed up. I had a small isue to start with how much i could backup but it was because i hadn’t selected all my files derp! all good now and all i can do is recommend them.
Mitchel T says:
January 4th, 2012 at 8:39 pm
Same thing happened to me…see above.
December 30th, 2011 at 8:47 am
I am rarely scammed, but mypcbackup.com are SCAMMERS! DO NOT GIVE MONEY TO THIS COMPANY! You will receive nothing for it, apart from clogging up your own computer with software from a system which fails to deliver what is promised. There is no phone number listed anywhere on their website, and their customer service ignore my emails requesting a refund.
They’ve got £118 out of me, and I have received no service in return.
The system doesn not recognize my computer and although I have paid and downloaded the system according to the instructions, it continually fails, yet continually tells me that I need to pay for further upgrades.
I paid through paypal, because that is the only payment option available, and I have filed a complaint about this company to paypal. The case is ongoing….
December 25th, 2011 at 5:40 am
A scam. Someone else published above a link for cancellation of an account. That link is now disabled, so that all you get is a page warning you of dire consequences if you cancel. Call your credit card company and dispute any charge from mypcbackup and be sure no further payments are authorized.
December 23rd, 2011 at 12:54 am
Hi:
This cloud solution seems good for online data backup.
(small amounts)
It is not a not a good solution for storing full image files (like old school Norton Ghost image, etc) – limits to file size as mentioned.
- uploading large amounts of data always takes time… and it still does here… a lot of time.
-In all fairness, I am not sure if it is the mypcbackup prgram, process and they use to upload, or if it has more to do with uploading a crap load of data to a cloud…
I have verizon FIOS with a 5 meg upload speed.
- Not every really an issue before – more than enough bandwidth to go around.. – Till right about now..
This MyPCBackup Sol. – is Not a quick fix for a major PC breakdown. – You would need a week to get everything back on line.
Retrieval of smaller amounts of data (like upto a gig or so)seem more
in line for this application.
The backup and restore times/rates are slow.
Bringing down a large amount of data to/from this cloud takes a LONG TIME.
1- I would agree with most posted here that the trial is false in that you only receive a small amount of space to test with (not enought to see the slow upload rate).
2- for me, I currently have two subscriptions.
Laptop#1- PC Backup runs on a simple laptop storing mostly docs, and a small amount of vids, pics, etc.
This backup works very well.
Once full upload completed (less than 24 hours, 7 gig), the remaining daily backups seem to complete quickly – not much changes day to day though.
Complete most basic work on this system without knowing backup is active… surf web, write, edit docs, basic excel, that sort of thing.
On The website, I can view all files and did some download test for blocks of vids files (200 meg) and worked rather well.
I do have a recurring problem with Shame Screen telling me “trial is over” and I need to upgrade subscription (I have valid Sub)- Hate pop-ups.
I also do not like there use of the pop up screens (during trial) to push you to BUY. I find it very intrusive. – Stuff you would find on a bad, free website…
Laptop#2 –
About 20 gig – All Music, Vids, Pics, other data like Docs, etc.
(Stuff I really want another copy of)
This has been running for 2 days. hit bout 80 percent complete, then crapped out… need to restart… feel like it will never complete.
Having hind site, I should have broke this up into 3-4 seperate uploads for initial backup, then just pointed backup to main data areas (my user dir) for incrementals – (backing up day to day changes to files, new stuff being added/changed)
To it’s credit, in three hours it has speed to 50 percent completed.
It’s validation/file review prior to upload, boggs it down…
I am not sure yet I will keep subscription… I want to see how incrementals go…
If your looking to store small amounts of data in a safe place, this seems to work pretty well.
For real recovery sol. – this not so good – Time is money, and this is time intensive to get done
Good option would be to look for a program which could backup full images of your system to a locally installed, high capacity hard drive.
Keep an image of system, then small backup for daily/weekly data..
While back…. I was using Norton Ghost, with a pre-configured boot cd.
Harder to setup, but once in place works well to recover an entire PC or laptop.
- I also agree with post that we are making progress with “Cloud” but may not be there yet… at least for the big stuff…
(if deciding – a cheap external hard drive, and a simple copy/paste for your files may work too..)
cheers..
December 21st, 2011 at 7:55 am
The upload speed is CRAP! I used to backup 30/40Gb per day using Mozy… and here if I backup 3 that’s a lot. I tried to purchase the Turbocharged backup, but there was absolutely NO INCREASE in speed. This backup service is a scam
A.
December 20th, 2011 at 7:26 am
I really cant understand why some websites give this product glowing reports whereas the service I have used for some time with no problems (Livedrive) gets slated? Mypcbackup has been appalling to use with very slow upload speeds, no way of checking which files are being backed up and no way of viewing backed up files (such as photos online).
They also lied about what I would be charged and took the full amount rather than a discounted price. Luckily I have now managed to cancel and get a refund.
Dont believe everything you read on certain review sites – I am sure they must be false reviews or are being paid to display them. Livedrive has been faster with better features, but you will do well to find a good review of it anywhere.
December 18th, 2011 at 1:51 am
I am giving them a 1-star rating for dishonest business practices. Their web site says (on multiple pages) that they support unlimited file size backup. This distinguished them from better rated site so I signed up. The fact is, file size is capped at 3GB. If you have VM images or encrypted filesystems greater than this, you will NOT get them backed up. This page blatantly lies and serves only to draw you in: https://www.mypcbackup.com/featured-unlimited-storage Caveat emptor. (notice the page says “truly unlimited” and capitalizes “NO file size limit”. Their tech support person just informed me that the limit is 3GB “for security purposes” (but you can upload as many under 3GB files so I don’t see the security safeguard)…
December 11th, 2011 at 11:46 am
Horrible, horrible, horrible. Started my account on the 28th of November, and by the 3rd of December fed up with the lack of technical support amongst other things, and began the uphill battle of canceling my account. After several emails, I was told the acount would be canceled, and my money refunded.
As of this date, (December 11, 2011) account still active, no refund. I have had to call my bank to dispute the charge, and filed a complaint with the BBB. I sent an additional email on December 10, 2011 again canceling account and the account is still running. I am most likely going to have to get a new credit card because of this, because I foresee a rebilling in six months, no matter what I do at this point.
Miklos,
Imperial, MO
December 8th, 2011 at 4:08 pm
I was pretty put off when researching MyPC Backup when I saw this site. Because it got so many good reviews elsewhere i thought i’d give it a try anyhow.
After trying it i really cant believe the negative reviews it’s got here. i found the software super easy to use, i had no need to contact support, and it backed up my files so quickly that i upgraded to a paid account right away.
I cant believe we’re writing about the same product.
Should probably give it another go.
Thanks
Andrew
December 8th, 2011 at 7:11 am
I installed the software yesterday and it has YET to successfully perform a backup. The date increments but 0 files are uploaded. I emailed Tech Support and am waiting on a response. Anything other than a quick validated fix and I will transfer to another service. I dont have time for BS. Either it works as advertised or not.
Dutch
December 5th, 2011 at 10:21 pm
I wish I’d seen this page before purchasing the product. We bought the product yesterday and have had to contact tech support 4 times. Their web-site is having issues, but after reading other reviews, this may be a common occurance. We had been using Trend Micro safe sync before and just switched to mypcbackup when our subscription ran out. We thought Trend Micro was slow, but was way better than this, and at least it didn’t cause our computer to crash. Now maybe we’ll try Carbonite or one of the others. I’ve asked myPCBackup customer support for a full refund. If they do so in a timely manner, I’ll change the review from 1 start to 2.
December 4th, 2011 at 4:32 pm
My first backup (107GB) took 10 days…. longer than I thought but ok. Then the desktop app wouldn’t let me restore anything. Took a further 7 days (with several email back and forward) for them to tell me the app has been updated (it wouldn’t auto-update and the version on their site was an old one). Once I had the new version, hey presto, I could restore!! Problem now is the licence is attached to another of my computers (I was testing the service). Although they claim to have fixed it, they can’t help tell me to update the software! Truly shocking support. Lots of it but utter rubbish. They do not ever read the history of the case. Avoid. I’ve emailed and told them to cancel my account (I only paid for 1 month and then cancelled the recurring paypal payment, just in case!).
December 3rd, 2011 at 1:15 am
Same thing as Gary. I was at 25% on my initial backup (which I started yesterday) and it suddenly stopped and the screen went black. I can’t even log into my account on their site. I emailed customer support because I had their email address from one of the many emails I had submitted to them yesterday. I have yet to receive a reply. Their customer support is terrible. I don’t understand how they got rated #1. That’s the only reason I signed up with this company for 2 years. I am going to cancel. You don’t get what you pay for. Please…does anybody out there know of a better more reliable company for back up storage????
December 1st, 2011 at 10:50 am
I signed up and suddenly the lights go out. The application crashes constantly. No customer support. No way to cancel. I have a dispute with PayPal.
November 25th, 2011 at 5:45 pm
everything bad that is written about this company is true. finally found them on Better Business Bureau. called the number listed after numerous emails and run arounds and got a verbal agreement to full refund. Said it should take a day or two. I’ll post back in a couple of days with the out come. seems they are having a lot of the same complaints. not a very good business model!
November 22nd, 2011 at 11:04 am
Great Service, never had a problem with it. TO be fair i have only had it 2 weeks, but haven’t come across any problems? – I seem to get support within a hour or so? – Great Value for money i say.
November 21st, 2011 at 1:43 pm
I have to admint, after using this service to begin with it was quite slow to upload – After chatting to the support over email (Which can i say are incredibly quick to respond, ive never waitted more than 50 minutes for a response) – They helped me do a speed test, and they actually unearthed i was getting a much lower upload speed through my ISP than i thought.
Made a few phone calls and Boom! my upload speed increased, my first upload completed in a couple of days and now it backs up instantly, on a daily basis.
I was sceptical at first but i think these guys have actually nailed it.
Compared to everyone else out there, i mean hardly anyone on the web has a number these days, thats why its called the internet isnt? – As long as my question gets answered and i feel like a valid customer, then thats great service.
November 18th, 2011 at 6:18 pm
What a complete waste of money. The app just doesn’t work as it should. The priority support is an absolute joke. I really wish I had of found this forum before signing up for 2 years. The worst is that they will not refund and in addition they automatically re-bill you at the end of your license whether you want to or not. What a total scam. Stay away…
November 18th, 2011 at 11:27 am
Let me start by saying that I tried Carbonite as well. I think that the concept is a valid one but they just haven’t figured out how to execute it yet.
They both do well at the taking your money part!
After 2 weeks at Carbonite and only 4 GB uploaded I had to back out. I had a time limit. They told me it might take as long as a week. After 2 weeks they were 1/10th of the way there. That’s 20 weeks of leaving your PC on and unsecured 24/7
Then I tried MY PC Backup and the experience was worse. Imagine a customer service business dealing with people’s vital and critical data and providing no or at best minimal communication or for that matter service! Their upload software stops uploading randomly, Slow Slow Slow upload – and after a month I had to ask for a refund ( yet to receive – but promised )
In the end I backed up everything I needed to in less than 3 hrs. – the old fashion way – myself. I know where it all is and I don’t have to be abused with people ignoring my attempts to communicate.
I have an ex-wife for that.
November 15th, 2011 at 1:27 pm
Boy, where do I begin!! It has been 2 1/2 weeks since I was able to view and save files from my online account, or back up anything from my computer. Their system thinks my account has expired, when in fact it is active. I send an email to find out what is going on, sometimes I hear back, sometimes I don’t, and I did upgrade to priority support service. The last time I heard from someone they said that since upgrading their software, they have had this issue, and to be patient. The only good thing for the moment is that I can access all my files from their server, and download to my computer through restore if I need to. I am very close to just buying an external hard drive. Anyone else having problems with it saying “your account has expired upgrade now” when you try and click on a file in your dashboard account?
November 12th, 2011 at 11:42 pm
I’m having a miserable time trying to complete my initial back-up. The program continually stops. It is extremely slow registering which files have been backed-up already, before continuing the back-up process. It has to go thru this routine constantly because the program repeatedly stops with very little progress. A large red box with a red “x” appears over the download window.
I sent an email to customer support 4 days ago. No reply. No live support. Theres an option to pay for an upgrade that promises you move to the “head of the que” in having your questions answered, with 24×7 suppport. There is a picture of a headphone with a microphone, as if you will be able to speak to a live person, but no guarantee of this, just the option of making the upgrade purchase. I don’t trust the company anymore to risk throwing good money after bad.
I previously purchased an upgrade of speed thinking this might help. Problem remains. I can’t get the customer support icon to open-up email correspondence any more. I’ve tried removing and reloading the myPCbackup software. No success in solving the problem. Can’t reach customer support. What a waste of time and money. I feel cheated by a service that promises ease of use and “great customer support”. I chose myPCbackup after checking reviews. They advertise the ability to back-up external hard drives.
Twelve days into this I’ve backed-up 150 gigs of 240 gigs that I need to back-up. I’m having no success passing this point. Even in folders that show as backed-up, there are individual files missing. I was with Mozyhome with no problems until they decided to “bait and switch”, going from unlimited back-ups to prohibitively expensive alternative plans that are required if you have the amount of family photos and other data that I have. Does anyone have any experience with solving these issues, or the name of a reputable competitor service ?
I’m going to have to dispute the charge on my credit card because I can’t even reach mypcbackup customer servive to cancel and get a refund. Don’t waste your time and money with this rip-off company.
November 10th, 2011 at 10:21 pm
Can someone tell us how to cancel? We have been charged way more than what was quoted on the site. There doesn’t seem to be anyone to contact. Need help please!!!! Thanks.
Dan Grubbs says:
December 8th, 2011 at 4:05 pm
Just cancelled mine after going round and round with customer support, try this hidden link:
TO CANCEL YOUR ACCOUNT:
Please go to account.mypcbackup.com/cancel and follow the simple process.
It will only take clicking thru screens offering a 20% discount on renewal, a 50% discount on renewal, then one imploring you to stay till the end of the term before finally hitting a screen that says process complete. then email to customer support stating you have done so. If there is a issue in getting the actual refund, I’ll post issues here.
Dan T says:
November 15th, 2011 at 12:14 pm
I can’t even find an email address to cancel with!
tob says:
November 11th, 2011 at 12:24 pm
I looked all over the site, for a cancellation button, and got pretty pissed when not finding any.
I emailed them, got an answer in couple mins. And i got a refund.
The link i got was account.mypcbackup.com/cancel
I hardly got to use the service, i didnt even finish my initial backup. I got real crappy internet. So i cant really give it a rating.
But they had great customer service.
November 8th, 2011 at 3:28 am
What a scam. I signed onto the service because they promote Free Trial for 14 days, Storage Space Unlimited.
That is not the case. I started doing a full backup, while fully intending to purchase the service at the 14 day mark, provided I was satisfied with the service. Well, after some rediculously low storage limit, like 10 megabytes, the backup stopped, and I was told the maximum Free Trial storage limit had been reached, and that I needed to purchase for more space.
Unlimited storage space free trial. Yeah, right. It is just a way to get someone signed on. Along with the nagging emails and nagging popup window telling me to backup my files, I just deleted my account and uninstalled the software.
October 29th, 2011 at 2:11 am
Out right lie nothing is free
October 22nd, 2011 at 8:59 pm
I made the unfortunate mistake of subscribing to this service. Not only do they NOT respond in the 24 hour period for technical support but they outright lie about what you are buying in the first place.
After reading several reviews about what the service provides I decided to try it out. At the time I was using my laptop which holds very little information that I need to store. MyPCBackup site says you can store and share from more than one PC etc. etc. So I sign up and upload what little I had on my laptop. I figured I would upload my desktop the next day.
Well, the next day I go in to do just that and low and behold I get the message from them stating that there is an additional cost for another PC. What?!?!? No where in the initial signup does it state that.
At this point I thought I would just transfer everything over to my desktop. I sent them an Email. Got no answer. Site says 24 hours. I wait…wait…wait. No answer. I email them again. No answer. I tried phoning them….NO ANSWER. A week goes by.
I finally get an email reply saying that they could transfer it over but need the name of my desktop to do so. I am sick of this. I cannot trust all my information on a company that outright lies about what you are getting and then has no customer service whatsoever.
My information is precious to me and vital to my business. I have 91 gigs to store (about 10 years worth) which is WHY I chose to use this service in the first place.
Perhaps someone can suggest a much more REPUTABLE company that I could trust.
Pam Hansen
Michelle Newton says:
October 26th, 2011 at 3:53 am
I got a so called “virtual operator” when I was signing up for the 14 day trial. After choosing a 35% discount, she offered a 50% discount.
I asked what that total would be and she just kept repeating the offer, and said she didn’t understand my question. She suggested for me to call an 702 area code. When I asked where that was in the country or world, again she typed that she didn’t understand the question. I just wanted to know what it would cost me to call. No e-mail address was offered, and she couldn’tcomprehend my asking for a supervisor.
I called my hometown operator and found that the number was in Las Vegas, Nevada.
I would like to know about another company also. I have heard of Carbonite.