Sutherland Global Services Reviews – Legit or Scam?
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Established in 1986 in Rochester, NY, Sutherland Global Services describes themselves as one of the world’s largest independent outsourcing companies focusing on business processes and technology management services.

According to their website, they employ over 30,000 professionals in more than 40 operation and business centers in over 13 different countries all over the world. Sutherland Global says their one goal is to help their clients maximize customer lifetime value.

Sutherland also has a large workforce that works from home using their Sutherland Virtual Workplace. This virtual workforce allows them to provide their customers with an “upscale, high quality, flexible work at home business model to enhance their existing outsourcing strategies.”


Sutherland@Home is what this company calls their at home workforce. There is a variety of different positions they offer to their remote employees, including Technical Support, Customer Service, Back Office, Inside Sales, and Management and Supervisory positions.

Sutherland Global Services’ work at home employees are not independent contractors, like at many other companies that employ remote workers. Instead, you are considered a direct hire employee.

What This Means to You

Direct hire employees that are full time will have access to complete benefits, just like any other employee of the company, while part time employees are offered a basic 401k. However, since you are not a contracted employee, if you are hired for Sutherland@Home either full time or part time, you will not be able to work as a telecommuter for any other company.

In addition, as a direct hire employee, if you accept a position you will be offered paid training. Taking part in this paid training does not obligate you to work for Sutherland Global for any length of time – if, after training, you decide this job isn’t for you, you can decline the position.

People who are interested in working for their Virtual Workforce must send their resumes to in response to a specific position in order to be considered. Unsolicited resumes will not be accepted.

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Customer Responses, Reviews, or Complaints

Average Rating for " Sutherland Global Services " is 2 out of 5 based on 3 reviews.

  • Rating
    rather not say says:

    April 8th, 2015 at 12:51 am

    Terrible place to work.they expect you to put the job before your health and give u crazy hours to work that are not flexible. Don’t even think about paid leave for having a baby or injury they WONT GIVE IT TO U

  • Rating
    Anonymous says:

    January 26th, 2015 at 9:01 pm

    I have been on a job in the Houston Texas office for 6 months. This is the worst of the worst jobs. Do not go to work here. They treat the employees like dogs! I have lived in Houston Texas for 40 years, no company has ever treated anybody as bad as this place does. All the Managers are very rude. The managers basically know nothing, and talk down to you like your stupid. I am highly intelligent, and cant believe what goes on here. No one is happy, everyone is miserable!! They want you to work 14 hour days 7 days a week. NO THANKS!!!!!I will tell everyone I know, DONT WORK AT SUTHERLAND GLOBAL!!!

  • Rating
    samantha jones says:

    December 6th, 2014 at 8:38 pm

    Hi my name is Samantha Jones and I am from the caribbean at jamaica and I am a customer service rep and I would love to know if your company is hiring my country as well.


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