TeleTech Reviews – Legit or Scam?
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TeleTech is a work at home opportunity found online at, which gives people the chance to truly find a part time, telecommuting job prospect that they can do successfully from the comfort of their home.

Most jobs you find online are not real jobs being offered by employers. Rather they are at home business opportunities that require a lot of time and effort – and many times, a lot of money – to get up and running before you can rely on a steady income.

TeleTech, on the other hand, genuinely offers a work from home opportunity, which gives you the chance to keep a specific schedule with a steady pay rate and a bi-weekly direct deposit paycheck.

How Does TeleTech Work?

TeleTech is a business process outsourcing company, not unlike competitors Alpine Access or Convergys, which partners with major companies from all over the world and helps them find and train a team of at home employees to handle important business functions that don’t necessarily need to be conducted from a brick and mortar office.

These functions include customer service phone calls, as well as “back office processing” such as financial transactions or social media management responsibilities.

TeleTech job opportunities are not available nationwide, unfortunately. They currently do not offer positions in eight of the fifty states, and the only Canadian location they service is Nova Scotia.

TeleTech Requirements

If you are interested in working with TeleTech, you must be able to meet certain requirements. First, you must have a dedicated home office that you can ensure will be quiet and interruption free for at least 4-6 hour shifts each day you work.

You must be able to work a minimum of 20 hours a week, as well as have a personal computer, high speed internet service that is a cable, DSL, or fiber connection, and a landline which will only be used for work calls during work hours.

If you do not have a landline currently, TeleTech says that you may wait until after you have been offered a position to order one.

Finally, you must be able to successfully pass a series of skills based exams, including one where you show an ability to appropriately use their software system. After you are hired, you will have to complete training before you can begin earning money, but unlike other telecommuting companies, you will never be required to pay for training.

Compensation for working with TeleTech depends on the final position you’ll be offered, what company you will be assigned to, and how many hours you work each week, but you will be given an hourly rate and paid bi-weekly.

If you're at because you're looking for a way to make money online then check out our article "7 Ways to Make Money Online" - methods that anyone can use to earn an income from home.



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Customer Responses, Reviews, or Complaints

Average Rating for " TeleTech " is 1.67 out of 5 based on 3 reviews.

  • Rating
    Anonymous says:

    June 1st, 2015 at 10:10 pm

    Teletech does not treat their employee fairly. Employees are hired for chat at low pay and are told that they would only be performing chat and when they were hired for low pay they were forced to take voice calls for the same pay; knowing that if they would have hired them for voice that they would have had to pay more. These employees were told that it was an error in print and they have no choice to work it or to deal with the consequences but they remind you of the distraction free commitment that you were told to have at hire but seem to not keep their word on why they hired you and some employees have worked their whole shift on voice instead of what they were hired for with no extra pay. After checking indeed, they pay customer service $10.00 hour but chat is like $8 and are not paid extra for handling voice like the voice agents are paid for. So they prey on the young, single, college students and mothers who are at home and depend on the pay. This company is constantly changing the employees’ schedules having the employees to have to disrupt their whole life constantly with no other option other than forcing them to have to get with hundreds of other employees to see if someone wants to switch and there are no partial switches for certain day. Part-timers do not have sick time, personal time or another time and if you miss a day you are wrote up and can be possible

    terminated even if it is an emergency and you have proof. Part-time have only 10 minutes for break and truthfully 8 if you are over on a call or chat and you have to post why, what time and so forth, clock out and let them know you are going on break then come back and clock in, and set in ready mode. They have the option to tell you if you can take your break or not at the designated time that had been set in the time room; depending on if they are busy. Teletech is not very fair and understand that they have a business to run but they must understand that without their employees they have no business. There are many wonderful people at TeleTech that are busting their bottom but Teletech does not make it easy. These employees are being told that they have to get the customers off the phones/chat in what started as 12 minutes, then 10 and if they are not off the phone then they are question as to why they are still on the phones/chat and are told to update them/ and to hurry up and wrap these calls up which means that many members are not getting the attention they deserve. However, the employees are being told don’t let the members off of the phone/chat without assisting them but the time is limited to ten 10 which isn’t enough for many of the members issues to be resolved. Your time and calls are monitored where it is a team who sits back all day long and monitor what you speak and it you didn’t give the close they wanted or you didn’t make a sale and so on they know about it.

    They are able to watch your screen while you work. Last but not least, there was another employee who had just started and was put out on the floor and you can tell she was nervous and other employees were able to listen in to her call without her knowing and they laughed and talked about it. All the employees are there to learn and I believe that if that employee knew that she would have been mortified and hurt. The employees there have no privacy at all. They train you but all the material learned is not learned in the time of training and so you are forced out on the floor even if you tell them you are not ready or comfortable. Fitbit never works and really don’t think they are compatible because of all the issues.

  • Rating
    tip!!!!! says:

    April 12th, 2015 at 6:58 pm

    Teletech did pay me for training, but it seems that everything, even including that is up to the contractor. They did not make the requested medical adjustments for me even after I provided a doctor’s not with contact information, and when 3/4ths of my training class was moved to the position that would help assist my medical position, I was sent to do what i clarified I physically and mentally could not do.

    I you are part time and/or temp you will be bounced around regularly to prevent having to handle unemployment situations.

    Just be clear on the contractor’s standards and history and you will be just fine.

  • Rating
    jeeeee duuuuuu says:

    March 9th, 2015 at 1:28 pm

    “”After you are hired, you will have to complete training before you can begin earning money, but unlike other telecommuting companies, you will never be required to pay for training.”"

    I have always been paid for training when working @home positions. I also have yet to pay for training, not being paid for training is the cheapest thing a company can do. If I’m showing up according to your schedule than I expect to be paid. Training or not my time is not free.


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