123inkjets.com is a website that describes themselves as “a top supplier of discount ink cartridges and toner” for any model of printer you may own or work with that is available on the market today.
How Does It Work?
According to their website, the goal of 123inkjets.com is to offer their customers a complete line of products that fulfill their printer needs, including ink refills, laser toners, toner refills and numerous other printing supplies, all at prices that are a fraction of what you normally would pay at other, traditional office retailers.
Customers can search through their products in a variety of different ways, including to Shop by Printer, including Brother, Canon, Dell, Epson, Hewlett Packard, and many others, as well as by the kind of supplies you are interested in purchasing, like 3D Printing, Cables, Ink Refill Kits, Paper, and Printers.
Using this website and their features is completely free for visitors. Visitors will have all pricing information of the ink, toner, and other products clearly published before they choose to make their purchase, as well as a display of what they believe their price is discounted below traditional retail pricing. The website also offers a regular promotional deal, where customers can receive an extra discount for ordering a volume of at least three ink cartridges.
123inkjets.com has what they call their “2 Year Guarantee.” This guarantee states that the company will take responsibility to refund or replace their product for up to two years, as long as it meets a variety of requirements. The first is that any returned ink product must be at least 70% full, and any media product must be unopened and undamaged, in their original packaging.
Unopened cartridges or refill kits can be returned any time within the two years for a full refund of the purchase price, though shipping charges will not be refundable. The website says that this policy has been put in place in order to encourage their customers to take advantage of the discounts they provide for volume purchases, without having to worry that a cartridge they open six months later may not work.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 888-465-7765 or by submitting them directly to their website using their Contact Us link.
Unfortunately this company does have very mixed reviews, with some happy customers excited about the ability to get good quality products at affordable prices, but there are unhappy customers who have had very poor experiences with this company.
There is more than one customer complaint that detailed their belief that poor quality ink and ink cartridges they received from this company actually damaged their printer, saying that their problems eventually stopped when they purchased an original (OEM) ink cartridge.
Other customers complained that they purchased their ink cartridges in bulk for the discount, but multiple cartridges they received did not work and had to be returned. Some customers reported having the cartridges replaced and having the same experience with the replacement cartridges.
That being said, this company does appear to have a decent Refund Policy and their Two Year Guarantee, neither of which was complained about in the negative reviews, so customers who are considering purchasing from this company may still feel comfortable to do so.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your 123inkjets.com reviews below.