About 1800 Pack Rat
1800 Pack Rat, found online at 1800PackRat.com, is a moving and storage company that promises their customer that they are the simplest and most effective way to move your stuff.
How Does It Work?
According to their website, this company was established in North Carolina in 2001 as a company that specialized in all-steel, weatherproof, portable-storage designed containers which could be used for both storage and moving. They referred to it as the “pack rat” because of its ability to store everything.
Their company founder then sought out one of the most experienced heavy equipment manufacturers in the country in order to build an innovative system that lifts a fully loaded moving container without swaying or shifting.
They have since expanded from just three locations to fifty locations in two years. Their website promises that this national network of storage facilities has allowed them to offer storage services all over the country as well as long-distance moving services.
1800 Pack Rat vs PODS
This website actually dedicates an entire section of their website to providing their customers with a direct comparison between their company and their most well-known competitor.
Some of the distinctions they point out include the fact that the most weatherproof containers on the market, barn style doors for maximum packing space, all-steel containers that prevent water absorption which stops the growth of mold and mildew, and their Pledge for Customer Satisfaction, which is detailed below.
Their website also provides other web pages which detail how their service compares with other large scale competitors, including Zippy Shell and ABF U-Pack ReloCubes, among others.
Their website asks that customers understand that there are many different variables which go into their pricing, including whether you require local moving services, long-distance moving services, or just temporary storage solutions.
They do provide their customers with free pricing quotes, which will provide the monthly rental cost, total due at delivery, and estimated future transportation costs. Unfortunately estimating the cost of long distance moving is much more complicated, since it includes other factors like the distance between ZIP codes, the flexibility of your move dates, container availability and more.
This company does not provide their customers with a standard Refund Policy, but they do says that they are the only storage and moving company available that offers their customers a “Pledge to Customer Satisfaction.”
This Pledge states that customers who are not happy with their products or services at any time from their initial call to their final delivery is welcome to contact their Customer Service team by email or phone and their team will do whatever they can to help you.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-722-5728, by email at [email protected], or by using this website’s Live Chat feature whenever it is available.
This company appears to get somewhat mixed reviews, with some customers being very happy with their service and others saying that they had a very different experience. The dissatisfied customers all had a very similar complaint: that this company seemed disorganized.
The unhappy customers all detailed a company where it seemed that people worked independently without clearly communicating to one another. Some people said that the wrong sized unit was delivered to their home and then they were told that their requested size was no longer available, others complained that they were told what day the unit would show up but no time was given and they were expected to be at home all day just in case the unit showed up then.
Concerned customers may want to contact their Customer Service team and voice these concerns in advance to see what kinds of accommodations can be made.
Competitors and Alternatives?
As mentioned above, there are many other storage and moving services that follow this same business model, not just PODS, so customers should be able to find a variety of alternatives depending on where they live and where they are moving.
If you have experience with this company or their products, please leave your 1800 Pack Rat reviews below.