About Affinity Global
Affinity Global, found online at AffGlo.com, is a company that describes themselves as one of North American’s leading providers of customer management solutions for companies of all sizes.
How Does It Work?
According to their website, the reality of business today is that many companies need help with a variety of business functions which can actually be successfully managed and handled by outsourcing them to other companies. In many cases, outsourcing these functions is a simpler and more affordable option than actually creating and managing these departments in-house.
Affinity Global says that they have more than 15 years of experience providing their clients with Accounts Receivable Management, Business Process Outsourcing, Customer Acquisition, Customer Care, Software Development, and Technical Support in industries like Automotive, Communications, Retail, Financial Services, Insurance, Social Media Management, and Travel & Leisure.
Their website also says that they have experience working with Fortune 500 companies, and work hard to leverage the latest technologies and COPC operational methodologies in order to ensure that they are providing “superior results” to the businesses they work with.
Affinity Global does not provide blanket pricing information on their website, because their services are too varied and can be customized to meet the needs of your specific industry, business, and business goals. If you want more specific information about the cost of their services, you can request one of their Business Representatives to contact you to discuss a price quote. This phone consultation is completely free of charge.
Unfortunately as a company that offers a variety of contracted services, they do not offer a generalized Refund Policy. Instead, if you feel that something has occurred which justifies providing you with a refund of the fees you paid for their services, you should contact their Customer Service team or your Account Representative as soon as possible.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-563-4929, by email at [email protected], or by using their website’s Live Chat feature, whenever it is available.
Unfortunately this company seems to have hardly any reviews online from either people who have experience being contacted by them or from the companies who have contracted their services.
There are a few reviews posted from previous employees, however, and though many of them record complaints about the fast paced and sometimes stressful environment, most employees still rate them as a good place to work.
Without more incoming information about this company, individual companies will want to speak with one of their representatives to make sure the services they are providing will meet their needs and priced appropriately.
Competitors and Alternatives?
There are many companies who make their living providing other businesses with the services they need to better run, operate, deal with customers, and more, including NCO Financial Systems, Accenture, Call Ruby, Certegy, Pardot.com, and many, many others. Businesses would be best served by determining their needs and looking for a company that specializes in those specific services.
If you have experience with this company or their products, please leave your Affinity Global reviews below.