ArtFire.com is the online home of ArtFire, a Tucson, Arizona based “marketplace, craft and maker community where people from around the world come together to buy, sell and interact.”
How Does It Work?
According to their website, the creators of ArtFire wanted to create a community full of creative local makers and independent businesses. They started with their brick and mortar community and Arizona and soon expanded into their online business, so that customers from all over the world could order the high quality artisanal products their crafters had to offer.
Customers are welcome to treat this website like any other online retailer, by simply picking the category of product they are interested in purchasing and being provided with a list of merchants that provide customers with this very items, including Jewelry, Craft Supplies & Tools, Weddings, Clothing, Home & Living, Bath & Beauty, Bags & Cases, and much more.
Unfortunately at this point in time, the majority of the ArtFire.com website is under maintenance and renovation and they don’t appear to have their pricing guides for online merchants published at this time. Other reviewers have noted that this marketplace charges a per month charge, rather than a per transaction charge, but without the company offering their official information, this cannot be officially verified.
The website says that because of the nature of their membership service, all fees and charges will be considered non-refundable and there will be no refunds or credits for partially used periods. ArtFire.com goes on to say that from “time-to-time” they may offer their merchants and customers credits, but that is completely up to their discretion, and no gift of credits obligates ArtFire to award any credits in the future.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected]
There are not many reviews of this website community at this time, but the few that are available from merchants appear to be fairly positive. The only complaints that appear to be common are that the fees charged by this website are difficult to justify unless you are regularly making sales. Unfortunately because the website does not currently publish their pricing guide, this is difficult to verify.
There are some customers complaints about orders made through this website, but since ArtFire.com is compiled from a bunch of individually run online stores, many of these complaints are likely toward individual stores and not necessarily the market as a whole. Customers may want to look for reviews of the individual merchant they are working with before they finalize a purchase.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your ArtFire.com reviews below.
2 ‘ArtFire.com’ Reviews
Worst online purchase experience
Once I placed my order. I reached out to Art fire 3 times with no response. I wish they were as quick to respond as they are to bill you.
Dont waste your valuble time
I have been on Artfire for 2 months, did everything correctly and still not a peek at me store. I thought I would upgrade the photos of my work... good luck with that, its impossible. I have been on Etsy for a year with far better results