AutoVantage, found online at AutoVantage.com, is an auto service and roadside assistance company that says they have been offering some of the highest quality auto assistance services nationwide for more than 25 years.
How Does It Work?
Like most other roadside assistance services and programs, the main offering of AutoVantage is their promise to provide towing assistance 24 hours a day, any day of the year, no matter where you happen to be within the United States.
AutoVantage members who suffer car problems on the road can simply call their service number, and the company’s “LocateMe” service will use the GPS location of your smartphone to locate your car, and then they will contact one of their 15,000 towing partners to send a truck directly to your location.
While their biggest roadside assistance feature is likely their promise to provide towing services for 150 miles, or 50 miles more than their largest competitor, they also offer important services like home and auto lockout assistance, fuel delivery, car jump starts, and more.
Finally, this company offers services beyond common roadside assistance, including discounts for members on car repairs, tires, oil changes or other necessary car maintenance, and more. Members can also use their AutoVantage membership to receive discounts on purchases not related to their own cars, like for travel expenses like rental cars and hotel rooms.
Currently a one year AutoVantage is priced at $69.99 per year, while a two year membership provides 26 months of coverage for $139.98. No matter if you choose the one year or two year membership plan, this company promises that their primary features, like 150 mile towing, lockout assistance, and LocateMe, will be available to you and the members coverage of your immediate family at no extra charge.
Actually, customers who determine within the first 30 days of their membership that they would like to cancel are welcome to do so for a full refund of their membership price. However, if you continue with your membership and decide at a later date that you need to cancel your membership for any reason, you are welcome to do so and a prorated refund of the remainder of your membership price will be provided to you.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-999-4227 or by email at [email protected]
AutoVantage is likely a well-meaning company that does provide the services they describe on their website. Unfortunately there is still a long list of complaints associated with this company.
The biggest and most troubling complaint seems to be from customers who claim they had never heard of this company before, yet suddenly they had charges from this company on their credit card, charges which could not be explained by AutoVantage.
Other customers claim that they did contract this company, but had difficulty cancelling their services when they decided they no longer needed them.
Competitors and Alternatives?
There are many other roadside assitance companies available in the United States, including the well-known AAA which also performs nationwide services, but many states have local services and many car insurance providers offer plans as well if that is something you might be interested in.
If you have experience with this company or their products, please leave your AutoVantage reviews below.