Backcountry.com is a United States based website and retailer designed by and for people who love the outdoors which says that its goal is “to provide the best outdoor gear, and to be the best at doing it.”
How Does It Work?
Backcountry.com works hard to provide their customers with the highest performance outdoor gear and clothing, as well as expert level knowledge of the gear they sell, so customers can find all they need in one place.
Currently their website sells a wide range of products, including items, apparel, and gear for camping, trail running, mountain biking, alpine and Nordic skiing, mountaineering, backpacking and more.
Customers are welcome to go to their website and search for a specific item they are interested in purchasing, or search through their current inventory by category, including Brands, Men, Women, Kids, Activities, Outlet.
This company sells such a broad category of products that is difficult to pinpoint a specific, or static, range of prices for items sold here. However, like with most similar online retailers, there is often a choice to narrow down your search results by using a Price Filter, which can help customers better find products which fit into their personal budget.
In addition, this website does promise Free Shipping for all orders which total more than $50, as well as their Price Match Guarantee.
This Guarantee states that they will match the currently published price of any United States based competitor for an identical item of the same size, color, and year that is new and in stock. In order to get their Price Match, you must be able to contact Customer Service within 48 hours of placing your order, and the difference in price will be credited back to the card you used to make your purchase.
Backcountry.com says that all new, unused gear is eligible to be returned for a refund or exchange as long it is in the condition you received it, with the original box and/or packaging, along with the manufacturer tags if applicable.
Used gear, on the other hand, must be returned within 30 days of delivery in exchange for store credit. Used gear, bikes, or bike frames not damaged due to abuse will be issued store credit, but the return of products with damage due to abuse will not be accepted.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-409-4502, by email at [email protected], or through their website’s Live Chat feature, when available.
In general this company receives many positive ratings for the quality of its products and the knowledge and information available on their website and from their staff.
However, there are some unhappy customers who mostly voice dissatisfaction with the quality of Customer Service they received when they attempted to return an item for a refund and their refund wasn’t honored for whatever reason.
This is understandably a very frustrating and disappointing situation, and there are many reasons why a retailer and customer would disagree about the nature of a returned product. There is not an overwhelming number of these types of complaints, but customers may want to make sure they are clear on the policy that applies to their purchase before they attempt a refund.
Competitors and Alternatives?
There are many other online and brick-and-mortar outdoor equipment and sporting good stores, like REI.com, Bass Pro Shops, Dick’s Sporting Goods, and many more.
If you have experience with this company or their products, please leave your Backcountry.com reviews below.