Banfield Pet Insurance Reviews

Banfield Pet Insurance
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About Banfield Pet Insurance

Banfield Pet Hospital is the provider of Banfield Optimum Wellness Plans, often called Banfield Pet Insurance, which are health and wellness plans that are custom created for your dog or cat. 

How Does It Work?

New customers can either look through the pre-set wellness plans that Banfield has created for dogs, puppies, cats, and kittens, or you can go through the process of building your own custom plan for your pet. To start building a custom wellness plan for you pet, you begin by entering your residential zip code and then answer a short set of questions to see which plan is recommended for your pet. 

Regardless of whether you choose a pre-set plan or a custom plan, customers should know all plans include unlimited free office visits, recommended vaccines, comprehensive physical exams, early screening for serious illnesses, discounts on most Banfield products and services, reasonable monthly payments, online access to your pet's health records, and more.

Cost/Price Plans

The prices of Banfield's Optimum Wellness Plans are based on the species, location, and services that best meet the needs of your pet. They offer a pricing calculator so customers can get an estimated monthly cost for their plan, and you can always work with a Banfield representative to finalize your plan and costs with of your pet in mind.

Refund Policy

Banfield does not offer a Refund Policy, per se. Instead, their website says that the costs of all services included in their plan are based on a 12 month service agreement. If you decide to cancel at any point before your full 12 months are up, you will be held financial responsible for paying the full cost of all services your pet had received under their plan.    

Customer Service Contact Info

Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 877-656-7146 or by submitting them directly to their website.

Customers who have not yet purchased a plan but would like to speak to a representative about doing so can contact them by phone at 888-445-7387. 


Banfield Pet Hospital and their Optimum Wellness Plans receive mixed reviews. Some customers are very happy with their experiences while others complain not only about the quality of customer service but about the service of the hospital and doctors as well. It seems that there may be a difference in service depending on the specific location you will be going to.

Competitors and Alternatives?

There are many different providers of pet insurance plans. If you are looking for alternatives to Banfield's perhaps the best place to look is your local veterinarian who will have a list of the policies they accept.     
If you have any experience with this company or their products, please leave your Banfield Pet Insurance reviews below.

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