Banggood Reviews

Banggood
Based on 33  Reviews



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About Banggood

Banggood, found online at BangGood.com, says their motto is "the best bang for your buck" and they believe in providing the best products along with the best support and services for their customers.

How Does It Work?

Like any other online retailer, customers can simply go to their website and search through their offerings by categories. Their website says that they currently offer more than 70,000 products across a wide range of categories including: Apple accessories, cell phones, electronics, RC toys, LED lights, clothing, beauty, jewelry, and watches.

In addition, they promise their users that, in order to "stay fashionable and current" they are always in the process of updating the products they offer their customers. 

Cost/Price Plans

With such a wide variety of different items, there is no particular price range for their products. 

Refund Policy

There is no real Refund Policy for Banggood. Their website does state that they may honor exchanges, repairs, or replacements for products which are found to be defective when you receive them. 

Unfortunately there are no further details beyond this, so customers will need to rely on working with their Customer Service team to determine what options are available to them, depending on their particular circumstances.  

Customer Service Contact Info

Customers who wish to contact their Customer Service team to discuss any questions, concerns, or complaints can do so by submitting them directly to their website, through their online Live Chat feature, or by email at [email protected]

Reputation

Banggood has very mixed reviews from their users who are posting about them online. That being said, customers should realize that they are always taking a chance when ordering from an online retailer that states outright they will not offer any refunds to their customers.  

Competitors and Alternatives?

Online retailers of electronic goods, fashion, and goods of any kind can be found in abundance online, depending on what you are looking for. Retailers similar to Banggood include Dx.com, Gettington.com, Fingerhut.com, and more. 

If you have experience with this company or their products, please leave your Banggood reviews below.

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33 ‘Banggood’ Reviews
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1 Review

good service. efficiency. responsiveness.



March14, 2019

I bought headphones BW-FYE1. After a couple of months broke down, turned out to be defective. I wrote in support and a couple of days later, after providing the evidence (asked to make a video), they sent new ones. Thank you for your understanding and responsiveness, as well as for the excellent warranty service. I hope that these will work for a long time.

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1 Review

Good service...



March13, 2019

Good service, satisfied with the service of the website, attentive staff, very professional.

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Excellent Customer Service



March13, 2019

I have been using Banggood for 2 years ago, they offer reasonable prices and most products ships to Morocco where I live, also the customer support is very friendly.

Lately, I've bought a product that came with a battery problem, I talked to the support and they offered me a replacement.

This is the kind of customer support that will make me keep buying from Banggood!

Highly Recommended!

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1 Review

DO NOT BUY IN THIS SHOP!!! EVER JUST NEVER!



March11, 2019

I have a very negative experience buying a tablet PC at this banggood.com scam shop! I paid money for a new product, but I got a not-working device! and when I wrote about the problem store I received disgusting feedback!
  I was notified by Chiahsi that I could return the goods to China for repair, which would take 9 weeks and I should cover the shipping cost! I was also offered a refund of $ 20, but repairs cost much more! my order number: 61071365
I IN NO EVENT RECOMMEND YOU TO BUY IN THE SCAMMERS OF THE banggood.com shop!

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1 Comment
March 12, 2019

Dear plan,

Thank you for choosing Banggood and sorry for any inconvenience caused.

For the product problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you.

We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

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1 Review

Total nightmare and loss of money.



March4, 2019

Stay away from scammers!
Totally fraudulent company! Bought several items and received status "SHIPPED" for each. No tracking number actually existed at that point, so it was not actual shipping but rather false message. When tracking numbers showed up they were not trackable for several weeks. Tracking numbers were fake, BangGood actually lied. 3 orders out of 8 were never delivered and BangGood reluctantly responded to my requests to refund. They do not refund! They even do not refund faulty products, dragging communication forever repeatedly asking to provide video over and over again. Also BangGood extremely slow and employees have limited or no English.

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March 12, 2019

Dear Frumos,

Thanks for your order and we are sorry to hear that you still have not received the order yet.

We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.

According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru,South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.

We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

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