Banggood, found online at BangGood.com, says their motto is "the best bang for your buck" and they believe in providing the best products along with the best support and services for their customers.
How Does It Work?
Like any other online retailer, customers can simply go to their website and search through their offerings by categories. Their website says that they currently offer more than 70,000 products across a wide range of categories including: Apple accessories, cell phones, electronics, RC toys, LED lights, clothing, beauty, jewelry, and watches.
In addition, they promise their users that, in order to "stay fashionable and current" they are always in the process of updating the products they offer their customers.
With such a wide variety of different items, there is no particular price range for their products.
There is no real Refund Policy for Banggood. Their website does state that they may honor exchanges, repairs, or replacements for products which are found to be defective when you receive them.
Unfortunately there are no further details beyond this, so customers will need to rely on working with their Customer Service team to determine what options are available to them, depending on their particular circumstances.
Customer Service Contact Info
Customers who wish to contact their Customer Service team to discuss any questions, concerns, or complaints can do so by submitting them directly to their website, through their online Live Chat feature, or by email at [email protected]
Banggood has very mixed reviews from their users who are posting about them online. That being said, customers should realize that they are always taking a chance when ordering from an online retailer that states outright they will not offer any refunds to their customers.
Competitors and Alternatives?
Online retailers of electronic goods, fashion, and goods of any kind can be found in abundance online, depending on what you are looking for. Retailers similar to Banggood include Dx.com, Gettington.com, Fingerhut.com, and more.
If you have experience with this company or their products, please leave your Banggood reviews below.
26 ‘Banggood’ Reviews
My experience with Banggood are all good.
Fast response when something isn't as it should be. Great communication. Price is not always the lowest, but on the other hand you can't get so low price anywhere. Even if you receive bad or lost item they are there for you. Online help is also great, as long as you don't expect they will know every little detail about every item. But you can also put question under the item you wish to know more and there are users who can help.
Recommended all the way!
In the past few years I have ordered several items from Banggood. The delivery times are getting better and better. I live in The Netherlands and do realize that shipping from China is usually cheap and the distance is significant. So I'm happy Banggood can ship reasonably fast.
Recently, and for the first time, a package did not arrive. After the 60 day waiting period I contacted Banggood and they responded the same day and gave me the option for a refund or resend.
I have chosen the last and they did resend the items the next day with a tracking and trace code. The service people from Banggood where very kind and helpful.
The resend items did arrive within 2 weeks, so very fast.
For those who want to buy at Banggood, do so. In my experience they are very reliable, even when something goes not as planned.
So I am quite positive and have ordered again and will continue to do so. Please note that I am a regular customer and have no relation at all with Banggood.
I ordered a drone with vr goggles that came with it for 60 DOLLARS!!! IT NEVER ARRIVED. I inquired to them two times, one time they said wait a little longer, then the second time, they said they would refund. They NEVER refunded me, Then after I emailed them again, they said sorry, we cant deal with you right now. THIS IS THE WORST CUSTOMER SERVICE EVER!! NEVER BUY FROM THEM. THIS IS THE SERVICE YOU GET.
Bought a jacket for $49.00. It didn't fit right and was poor quality. Bang Good has NO PHONE NUMBER & NO USA RETURN ADDRESS. I left a message on their website and someone got back that they are in Japan and gave me an address and said I would have to pay for the return shipping and their initial shipping cost of $12.00.
The return shipping charge was $33.00 plus the $12.00 for a total of $45.00. Bang Good said there could be a customs charge if so they would charge my account. Kept the jacket it wasn't worth the trouble. If you're thinking of ordering something, bang your head against a brick wall you'll get the same result and save at least $49.00
Love this place. They are specialized on USB chargers (Blitzwolf), that are absolutely awesome and better than brand-name ones, because you never run into fake charger with Blitzwold - it's 100% original, and based on latest technologies like US imported chip Power Integrations. Can tell it so confident because I'm engineer dealing with electronics for 20 years. See reviews of their chargers at BLF forum (HKJ user, Dannish independent expert)
I'm buying goods at Banggood for 5 year, probably, and it was only one time when I got into problem (non-working flashlight). Support team very attentively listened me, my proof, and they told chipped flashlight will be replaced with spare. Can give them only positive feedback. Great store, strong warranty policy.
Sure I will buy again. Every platform has cons, and pros. Pay extra attention what you are buying at what price. Many cheap things (like 50 cents worth) are tend to broke. You can't blame e-commerce company for this. They only give you a choice of goods. Better things usually cost more.